{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33668,"path":"it-service-management/service-operations-workspace/config-remedial-action-fw.md","title":"Configure the Remedial Actions Framework","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure the Remedial Actions Framework\n\nConfigure the Remedial Actions Framework to add a new remedial action or modify an existing one.\n\n## Before you begin\n\nRole required: sn\\_reacf.sn\\_remedial\\_action\\_admin\n\n## Procedure\n\n1. Navigate to **All** > **Remedial Actions Framework** > **Administration** > **Remedial Actions**.\n\n This table contains the list of the remedial actions available at the base system.\n\n2. Create a remedial action.\n\n 1. Select **New** to create a record.\n\n You can also select an existing action record to modify the action record.\n\n 2. On the Remedial Action form, fill in the fields.\n\n\n
\n\nField\n\n\n\nDescription\n\n
\n\nName\n\n\n\nName of the remedial action.\n\n
\n\nAction\n\n\n\nAction that is performed. You must select a table name and a record in that table.**Note:** You must select the action table that is defined for the **Applicability** field of the Remedial Action Type record.\n\n
\n\nType\n\n\n\nType of the remedial action or flow, such as CI action and standard change.\n\n
\n\nDescription\n\n\n\nBrief description of the remedial action.\n\n
\n\nActive\n\n\n\nOption to activate the remedial action.\n\n
\n\nTarget Table\n\n\n\nTable for which the remedial action is applicable.\n\n
\n\nMatch Target Extensions\n\n\n\nOption to apply the remedial action to the child of the target table.\n\n
\n\nTarget Conditions\n\n\n\nCondition builder to configure the applicable remedial action for the target records.\n\n
3. Select **Submit**.\n\n3. On the Remedial Action Parameters related list, add a parameter to the remedial action.\n\n The Remedial Action Parameters related list contains the list of parameters, such as **Process ID** and **Assigned to**, required to execute the remedial actions.\n\n 1. Select **New**.\n\n 2. On the Remedial Action Parameters form, fill in the fields.\n\n\n
\n\nField\n\n\n\nDescription\n\n
\n\nType\n\n\n\nType of parameter, such as integer, boolean, or reference.**Note:** If you select reference, you must also specify the reference table.\n\n
\n\nLabel\n\n\n\nName of the parameter.\n\n
\n\nMandatory\n\n\n\nOption to mark the parameter as required.\n\n
\n\nActive\n\n\n\nOption to activate the parameter.\n\n
\n\nConsider for concurrency check\n\n\n\nOption to determine whether the parameter should be considered for the duplicate check of the remedial action.\n\n
\n\nDefault Value\n\n
\n\nDefault value\n\n\n\nDefault value of the parameter.**Note:** If this value isn’t defined, the default value that is specified in the CI Actions Framework tables is considered.\n\n
\n\nList specification\n\n
\n\nChoices\n\n\n\nType of list that must be applicable for the parameter.**Note:** This field is enabled only if the **Type** field is set to **Choice list**.\n\n
3. Select **Submit**.\n\n4. On the Remedial Action Roles related list, add a role.\n\n Remedial Action Roles contains the list of roles required to access and execute the remedial actions.\n\n 1. Select **New**.\n\n 2. Choose a **Role**.\n\n 3. Select **Submit**.\n\n5. On the User Criteria Action Inclusions related list, add a user criteria.\n\n The User Criteria Action Inclusion related list contains the list of user criteria that are permitted to execute the remedial action.\n\n 1. Select **New**.\n\n 2. Choose a **User Criteria**.\n\n 3. Select **Submit**.\n\n6. On the User Criteria Action Exclusions related list, add a user criteria.\n\n The User Criteria Action Exclusion related list contains the list of user criteria that aren’t permitted to execute the remedial action.\n\n 1. Select **New**.\n\n 2. Choose a **User Criteria**.\n\n 3. Select **Submit**.\n\n7. Navigate to **All** > **Remedial Actions Framework** > **Administration** > **Remedial Action Types**.\n\n This table contains the list of remedial action types, such as CI action and standard change.\n\n8. Create a remedial action type.\n\n 1. Select **New**.\n\n 2. On the Remedial Action Type form, fill in the fields.\n\n\n
\n\nField\n\n\n\nDescription\n\n
\n\nName\n\n\n\nName of the remedial action type.\n\n
\n\nApplicability\n\n\n\nList of Action tables where the remedial action type is applicable.\n\n
\n\nProcessor\n\n\n\nScript include that is used for the implementation of the extension point **RemedialActionProvider** to execute the remedial action.\n\n
\n\nAllow concurrent execution\n\n\n\nOption to allow duplicate concurrent execution of remedial actions.**Note:** If the **Consider for concurrency check** option is set to false for all the parameters, then the duplicate actions are allowed by default.\n\n
3. Select **Submit**.\n\n9. Navigate to **All** > **Remedial Actions Framework** > **Administration** > **Remedial Action Origin**.\n\n This table contains the list of applications where you can use the Remedial Actions Framework.\n\n10. Add an application.\n\n 1. Select **New**.\n\n 2. Add the name of an application that you want to use for the Remedial Actions Framework.\n\n 3. Select **Submit**.\n\n\n## What to do next\n\nWhen a Remedial Action Type is created, you must create an implementation or do the necessary changes in the existing implementation of the **RemedialActionProvider** scripted extension point. To view and use the new or modified remedial actions, you must configure the Investigate UI to display the remedial actions. For more information, see [Customize the Investigate tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/customize-the-incident-record-page.md).\n\n**Parent Topic:**[Setting up Investigation Framework in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-investigate.md)\n\n"}}