{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33766,"path":"it-service-management/service-operations-workspace/design-playbooks-mim-sow.md","title":"Designing a major incident playbook","bundle":null,"doc_type":null,"release":"australia","body":"\n# Designing a major incident playbook\n\nUse Playbooks to design your own playbook by creating custom flows, and then configure trigger rules to activate the playbook for Major Incident Management.\n\nSelect the **Process Automation Designer** link in the Create new playbook section of the Assign Playbook page in Admin Center to open the Playbooks page. For more information on how to assign a playbook, see [Assign a playbook to Major Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/assign-playbook-mim-sow.md).\n\nThe Playbooks home page displays a list of available processes including the following playbooks that are available in the base system:\n\n-   **MI Playbook** – This playbook is available in the **Published** state.\n-   **Advanced MI playbook** – This playbook is available in the **Draft** state. You can select the playbook and then select **Activate** to change the status of the playbook.\n\nYou can select **New** to create a playbook or select an existing playbook, such as the Advanced MI playbook, to add and configure the flows, activity, and trigger rules. You can do the following actions using Playbooks:\n\n-   Trigger rules - Select **Trigger** to set the trigger conditions in the condition builder under which a playbook gets attached to a major incident.\n-   Flows and UI layout – Use the options on the side panel to set the properties, create automation tasks and activities, add details and flows, and configure the playbook UI layout.\n-   Activity – Add activities to the playbook, such as unplanned communication or collaboration steps. Use the custom activity that is shipped as part of the base system to add and configure activities.\n-   Activate – Activate the playbook on the instance.\n-   Test – Test the playbook on the instance.\n\n"}}