{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":37236,"path":"order-management/configuring-manage-order-operations.md","title":"Configuring the Manage Order Operations application","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring the Manage Order Operations application\n\nBusiness-to-business \\(B2B\\) customers can submit order cases using ServiceNow Otto Virtual Agent from the Business Portal. Interaction channels include chat and voice options.\n\nBefore you can use the AI agents for managing order operations from the Business Portal, perform the following tasks:\n\n1.  [Enable the manage order operations agent on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/enable-manage-order-operations-ai-agent.md)\n2.  [Configure scripted extension points for the manage order operations AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-atp-api-call.md)\n3.  [Email notifications for order cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-case-email-notifications.md)\n\nEnable AI voice agent support on your phone channels by installing the ServiceNow Otto Voice \\[sn\\_voice\\_aia\\] plugin. For more information, see [Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md).\n\nConfigure Chat Summarization to enable the AI summarization and recommendation features in Active Chat. For more information, see [Configure chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-chat-summarization-in-now-assist_0.md).\n\n"}}