{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":37702,"path":"order-management/order-mgt-fallout-management.md","title":"Fallout Management data model","bundle":null,"doc_type":null,"release":"australia","body":"\n# Fallout Management data model\n\nManage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.\n\nThe Fallout Management data model extends the Task \\[task\\] table. The following table lists the attributes that apply to order fallout processing.\n\n<table id=\"table_as2_qdv_t4b\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nNumber\n\n</td><td>\n\nUnique system-assigned fallout number, starting with a prefix of FO, up to seven digits in length.\n\n</td></tr><tr><td>\n\nAssigned to\n\n</td><td>\n\nIdentifier for the assigned person responsible for acting on the fallout record.\n\n</td></tr><tr><td>\n\nCreated by\n\n</td><td>\n\nIdentifier for the fallout administrator who created the fallout record.\n\n</td></tr><tr><td>\n\nCreated on\n\n</td><td>\n\nTimestamp that includes the date and time that the fallout record was created.\n\n</td></tr><tr><td>\n\nState\n\n</td><td>\n\nIndicator of the current processing state for the fallout record. Unless otherwise indicated, the fallout manager or agent manually assigns the appropriate state to the fallout record, depending on where it currently resides in the processing cycle.\n\n-   **Open**\n\nFallout record that is new and not currently assigned to a person to work on.\n\n-   **In progress**\n\nFallout record that is assigned and currently being worked on.\n\n-   **On hold**\n\nFallout record that is on hold. No further fallout processing can take place until you release the hold.\n\n-   **Awaiting information**\n\nFallout record that is on hold and waiting for more information before processing can proceed.\n\n-   **Resolved**\n\nFallout issue that has a resolution but you have not formally closed it.\n\n-   **Closed complete**\n\nFallout record that is complete and closed.\n\n-   **Canceled**\n\nFallout record that the fulfillment manager canceled. No further fulfillment processing can take place.\n\n\n</td></tr><tr><td>\n\nOriginated from\n\n</td><td>\n\nIdentifier of the originating order task record that the fallout record is associated with.\n\n</td></tr><tr><td>\n\nActivity\n\n</td><td>\n\nListing of the processing activities and changes in the field values that have taken place for the fallout record. To expand, collapse, or filter by activity stream:\n\n-   Select the activity stream filter icon \\[Omitted image \"activity-stream-filter.png\"\\] Alt text: to filter by post types, field changes, or flagged items.\n-   Select the search icon \\[Omitted image \"field-search.png\"\\] Alt text: to search the required information in the activity stream.\n-   Select the sort descending icon \\[Omitted image \"sort-descending-outline-24.svg\"\\] Alt text: to sort the activity from oldest to newest or select the sort ascending icon \\[Omitted image \"sort-ascending-fill-24.svg\"\\] Alt text: for the opposite action.\n\n</td></tr><tr><td>\n\nAttachments\n\n</td><td>\n\nFile attachments for the fallout record. Select **Browse** to add the file as an attachment.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)\n\n**Related topics**  \n\n\n[Managing order fallout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fallout-management-overview.md)\n\n[Creating automated fallout records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/creating-automated-manual-fallout-records.md)\n\n[Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md)\n\n[Flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/flows.md)\n\n[Create a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-flow.md)\n\n"}}