{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":39805,"path":"platform-administration/t_Ex4Priority1IncUpdateNotif.md","title":null,"bundle":null,"doc_type":null,"release":null,"body":"---\ntitle: Notification example: notify an assignment group of updates to Priority 1 Incidents\ndescription: Notify users by email when there are updates to high priority incidents.\nlocale: en-US\ncanonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/t\\_Ex4Priority1IncUpdateNotif.html\nrelease: australia\ntopic_type: task\nlast_updated: \"2026-03-12\"\nreading_time_minutes: 2\nbreadcrumb: [Create an email notification, Email and SMS notifications, System notifications, Notifications, Configure core features, Administer the ServiceNow AI Platform]\n---\n\n# Notification example: notify an assignment group of updates to Priority 1 Incidents\n\nNotify users by email when there are updates to high priority incidents.\n\n## Before you begin\n\nRole required: admin\n\n## About this task\n\nSend emails to an assignment group whenever there are updates to an incident in which the **Priority** is **1 - Critical**. Include information that is of interest to the recipients, such as the incident number, category, assignees, and any comments that were added to the incident.\n\n## Procedure\n\n1. Navigate to **All** > **System Notification** > **Email** > **Notifications**, and then click **New**.\n\n2. On the email notification form, enter the following values:\n\n\n
\n\nField\n\n\n\nValue\n\n
\n\nName\n\n\n\nPriority 1 Incident Updated\n\n
\n\nTable\n\n\n\nIncident \\[incident\\]\n\n
\n\nActive\n\n\n\nSelected\n\n
\n\nCategory\n\n\n\nIncident Alert\n\n
\n\nSend when\n\n\n\nRecord inserted or updated\n\n
\n\nInserted\n\n\n\nSelected\n\n
\n\nUpdated\n\n\n\nSelected\n\n
\n\nConditions\n\n\n\n\\[Priority\\]\\[is\\]\\[1 - Critical\\] AND \\[Updated\\]\\[changes\\]\n\n
\n\nUsers/Groups in fields\n\n\n\nAssignment group\n\n
\n\nSubject\n\n\n\n```\nPriority ${priority} Incident updated\n```\n\n **Note:** In this notification, the variable $\\{priority\\} returns the value **1 - Critical**.\n\n
3. In the **Message HTML** field, enter the following message and script:\n\n ```\n Short Description: ${short_description}\n Click here to view incident: ${URI}\n Incident number: ${number}\n Category: ${category}\n Assigned to: ${assigned_to}\n Assignment group: ${assignment_group}\n
\n Comments:\n ${comments}\n ```\n\n4. From the form context menu, click **Save**.\n\n5. Preview the email notification to ensure it includes all the needed information.\n\n 1. On the notifications form, click **Preview Notification**.\n\n 2. Note that the email includes the following information:\n\n - Short description\n - A link to the incident record\n - Incident number\n - Category\n - The name of the user to whom the incident is assigned\n - The group assigned to the incident\n - Comments from the incident record\n6. Test that the email notification sends to an assignment group when its Priority 1 Incident is updated.\n\n 1. [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/t_CreateAUser.md) who has an email address that you can monitor, and then [create a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/t_CreateAGroup.md) that includes the user that you created.\n\n 2. Navigate to **Incident** > **Open**, and then open an incident in which the **Priority** is **1 - Critical**.\n\n 3. In the **Assignment group** field, enter the group that you created.\n\n 4. From the form context menu, click **Save**.\n\n 5. Add comments to the form to update the incident, and then click **Update**.\n\n 6. Check the email account of the user member in the assignment group.\n\n\n**Parent Topic:**[Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreateANotification.md)\n\n"}}