{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":43202,"path":"release-notes/rn-summary-activation-info.md","title":"Activation information for all Australia features and products","bundle":null,"doc_type":null,"release":"australia","body":"\n# Activation information for all Australia features and products\n\nCumulative release notes summary on activation information for Australia features and products.\n\nSome products and features require specific subscriptions, roles, or licenses. Other features are part of the and are active by default.\n\n\n
\n\nApplication or feature\n\n\n\nDetails\n\n
\n\nAI Admin Center\n\n\n\nAI Admin Center is available from the ServiceNow Store. For more information about the installation of AI Admin Center, see [Configuring AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist-center.md).\n\n
\n\nAI Admin Hub\n\n\n\n- **[Generative AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills.md)**\n\nAI features are available with activation of any ServiceNow Otto® plugin from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). For AI Admin Hub in the ServiceNow® Store, see [https://store.servicenow.com/store/app/c3b967621b246a50a85b16db234bcb97](https://store.servicenow.com/store/app/c3b967621b246a50a85b16db234bcb97).\n\n\n
\n\nAI Agent Advisor\n\n\n\nAI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see [Configuring AI Agent Advisor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-ai-agent-advisor.md).\n\n
\n\nAI Agent Studio\n\n\n\nAI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see [Install ServiceNow Otto AI Agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-ai-agents-plugins.md).\n\n
\n\nAI Control Tower\n\n\n\nInstall AI Control Tower by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAI Desktop Actions\n\n\n\nAI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see [Configure AI Desktop Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-agentic-desktop.md).\n\n
\n\nAI Risk and Compliance\n\n\n\nInstall AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAI Search\n\n\n\n- ****\n\nAI Search is a ServiceNow AI Platform feature that is active by default.\n\n\n
\n\nAPI\n\n\n\nThe following APIs are available by default:\n\n- ATF Code Coverage API\n- Attachment API\n- GlideAggregate\n- GlideDate\n- GlideTime\n- GlideElement\n- GlideElementDescriptor\n- GlideElementDynamicAttributeStore\n- GlideForm\n- GlideForm\\(Next Experience\\)\n\nThe following APIs require plugin activation:\n\n- CopyDynamicSchemaAPI API requires the Dynamic Schema Support \\(com.glide.dynamic\\_schema\\) plugin.\n- Help Request API requires the Interactions Management \\(com.glide.interaction\\) plugin.\n- MIDHermesProducer requires the MID Hermes API \\(com.glide.mid.hermes\\_api\\) plugin.\n- Party Management Open API requires the Customer Service Base Entities \\(com.snc.cs\\_base\\) plugin.\n- Wrap Up API requires the requires the Interactions Management \\(com.glide.interaction.awa\\) plugin.\n- WSD Presence API requires the Workplace Service Delivery Core \\(com.sn\\_wsd\\_core\\) plugin.\n- WSD Unified Search API requires the Workplace Service Delivery Core \\(com.sn\\_wsd\\_core\\) plugin.\n- WSD User API requires the Workplace Service Delivery Concierge \\(com.sn\\_wsd\\_concierge\\), Workplace Service Delivery Core \\(com.sn\\_wsd\\_core\\), and Workplace Service Delivery Reservation \\(com.sn\\_wsd\\_rsv\\) plugins.\n\n
\n\nAccess Management\n\n\n\nAccess Management is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nAccounts Payable Operations\n\n\n\nInstall Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nActivity Management\n\n\n\nInstall CRM Outlook Add-in and CRM Touchpoints by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAdoption Services\n\n\n\nAdoption Services is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nAdvanced AI Search Management Tools\n\n\n\n- ****\n\nInstall Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n\n
\n\nAdvanced Approval Management\n\n\n\nInstall Advanced Approval Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAdvanced Approval Management AI\n\n\n\nInstall Advanced Approval Management AI by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAdvanced Risk\n\n\n\nInstall Advanced Risk by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAdvanced Work Assignment \\(AWA\\)\n\n\n\nAWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin \\(com.glide.awa\\). For details, see [Activate Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-activate.md).\n\n
\n\nAgent Workspace for HR Case Management\n\n\n\nInstall Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAgent experience for CSM\n\n\n\nCRM Workspace is available with activation of the Customer Service plugin \\(com.sn\\_customerservice\\). For details, see [Activate Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/t_ActivateCustomerService.md).\n\nInstall CRM Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAgentic Contact Center for Banking\n\n\n\nInstall Agentic Contact Center for Banking by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAgentic Contact Center for Insurance\n\n\n\nInstall Agentic Contact Center for Insurance by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nApp Engine Management Center\n\n\n\nInstall App Engine Management Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nApp Engine Studio\n\n\n\nInstall App Engine Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nApplication Manager\n\n\n\nApplication Manager is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nApplication Vulnerability Response\n\n\n\nInstall Application Vulnerability Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAsset Audit Response\n\n\n\nInstall Asset Audit Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nAuthentication\n\n\n\nAuthentication is a ServiceNow AI Platform product that is active by default.\n\n
\n\nAutomated Test Framework\n\n\n\nAutomated Test Framework is a ServiceNow AI Platform feature that is active by default.\n\n**Note:** By default, the system property that is used to run automated tests is turned off to help prevent you from accidentally running these tests on a production system. To avoid data corruption or an outage, run tests only on development, test, and other non-production instances. For more information, see [Enable or disable executing Automated Test Framework tests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/atf-enable-tests.md).\n\nTo use the quick start tests for an application, activate the plugin that is associated with the application. For more information, see [Available quick start tests by application or feature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/available-quick-start-tests.md).\n\nSet the **sn\\_atf.runner.enabled** property to **True** to activate the content pack for the ATF Test Generator and Cloud Runner store application.\n\n
\n\nAutonomous Workforce\n\n\n\n- ****\n\nContact your ServiceNow account manager to get started with Autonomous Workforce.\n\n**Note:** Domain separation is [not supported](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/domain-separation-aiw.md) on this version of Autonomous Workforce.\n\n\n
\n\nBuild Agent and Autonomous Engineer\n\n\n\nBuild Agent is a ServiceNow AI Platform feature that is active by default. You must install Autonomous Engineer.\n\n**Note:** Build Agent is dependent on ServiceNow Otto for Creator. For more information, see [ServiceNow Otto for Creator release notes](). Autonomous Engineer is dependent on Build Agent.\n\n
\n\nBusiness Continuity Management\n\n\n\nInstall Business Continuity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nBuying Group\n\n\n\nInstall Buying Group by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCPQ\n\n\n\nFeatures such as product and configuration sharing in ServiceNow Quote Experience features, require activation by ServiceNow. Submit a support ticket to enable these features.\n\n
\n\nCard data security\n\n\n\nInstall Card data security by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCare Team Operations for Biomed\n\n\n\nInstall Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCare Team Operations for Environmental Services\n\n\n\nInstall Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCare Team Operations for Facilities\n\n\n\nInstall Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCare Team Operations for Healthcare IT\n\n\n\nInstall Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCare Team Work Management\n\n\n\nInstall Care Team Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCase and Knowledge Management\n\n\n\nCase and Knowledge Management is available with activation of the Human Resources Scoped app: Core \\[com.sn\\_hr\\_core\\]. See [Activate Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/activate-case-and-knowledge-management-scoped.md) for more information.\n\n
\n\nChange Management\n\n\n\nChange Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.\n\n
\n\nClone Admin Console\n\n\n\nClone Admin Console is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nCloud Cost Management\n\n\n\nInstall Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCode Signing\n\n\n\nCode Signing is a ServiceNow AI Platform feature that is available with activation of the Code Signing \\(com.glide.code\\_signing\\_enterprise\\) plugin. Installing this plugin automatically installs the Code Signing OOB App Signatures plugin \\(com.glide.code\\_signing.oob\\_apps\\_signatures\\). For details, see [Configuring Code Signing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/config-code-signing.md).\n\n
\n\nCollaborative Work Management\n\n\n\nInstall Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCommon Governance, Risk, and Compliance feature\n\n\n\nInstall Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCompliance Case Management\n\n\n\nInstall Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nConfigurable Workspace\n\n\n\nConfigurable Workspace is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nConfiguration Compliance\n\n\n\nInstall Configuration Compliance and third-party integrations by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nConfiguration Management Database \\(CMDB\\)\n\n\n\nConfiguration Management Database \\(CMDB\\) is a ServiceNow AI Platform feature that is active by default.\n\nThe Australia release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app \\(which includes Service Graph Workspace\\) so that you can use its latest features in your Australia instance. For more information, visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).\n\n
\n\nContainer Vulnerability Response\n\n\n\nInstall Container Vulnerability Response and third-party integrations by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nContinuous Authorization and Monitoring\n\n\n\nInstall Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nContract Management Pro\n\n\n\nContract Management Pro is available in the ServiceNow store. Check your entitlements to determine whether you have access to this application.\n\n
\n\nCore Business Suite\n\n\n\nInstall Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCreator Studio\n\n\n\nInstall Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCustomer Contracts and Entitlements\n\n\n\nCustomer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the \\(com.sn\\_pss\\_core\\) plugin, which requires a separate subscription. For details, see [Configure Customer Contracts and Entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configuring-post-sales-support.md).\n\n
\n\nCustomer Engagement Sequences\n\n\n\nInstall Customer Engagement Sequences by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCustomer Service Problem Management\n\n\n\nInstall Customer Service Problem Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCustomer Success Management\n\n\n\nInstall Customer Success Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nCustomer self-service for Sales Customer Relationship Management\n\n\n\nThe Business Portal application \\(sn\\_b2b\\_portal\\) is automatically installed when you install the Customer Service Portal \\(sn\\_csm\\_portal\\). Install the Customer Service Portal by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nData Catalog\n\n\n\nInstall Data Catalog by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nData Center and Network Asset Management\n\n\n\nInstall Data Center and Network Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nData Management\n\n\n\nData Management and system archiving are ServiceNow AI Platform capabilities that are active by default.\n\nThe ability to store archive data in object storage is available with the installation of Live Archive, which requires a separate subscription. For details, see .\n\n
\n\nData Management for CSM\n\n\n\nCSM is a ServiceNow AI Platform application that is available with activation of the Customer Service Management \\(CSM\\) plugin \\(com.sn\\_customerservice\\). For details, see [Activate Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/t_ActivateCustomerService.md).\n\nAdditional CSM features are available with the activation of other plugins. For details, see [Additional plugins for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_CustServMgmtAddtlPluginsTable.md).\n\nSales Customer Relationship Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin \\(com.snd.l2c.core\\). For details, see [Exploring Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-exploring.md).\n\n
\n\nData Privacy\n\n\n\nData Privacy is available with activation of the Data Privacy plugin \\(`sn_dp_store_app`\\). For details, see [Activate data privacy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/dps-activate-data-privacy.md).\n\n
\n\nData products\n\n\n\nInstall Data products by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDevOps Change Velocity\n\n\n\nInstall DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDeveloper Sandboxes\n\n\n\nContact your ServiceNow account manager to install Developer Sandboxes.\n\n
\n\nDigital End-User Experience\n\n\n\nInstall Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDispute Content Pack for US Regulations\n\n\n\nInstall Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDispute Rules Content Pack for Mastercard\n\n\n\nInstall Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDispute Rules Content Pack for Visa\n\n\n\nInstall Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDocument Services\n\n\n\nDocument Services is a ServiceNow AI Platform feature that is active by default.\n\nDocument Management is available with activation of the Document Management plugin \\(com.snc.platform\\_document\\_management\\). For more details, see [Activate Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/activate-doc-mgmt-plugin.md).\n\nMulti Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/mp-document-services-framework-landing.md). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nDomain Separation\n\n\n\nDomain Separation is a ServiceNow AI Platform feature available with activation of the `com.glide.domain.activation_utility` plugin. For details, see [Domain separation plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/domain-sep-plugin.md).\n\n
\n\nEmployee Center\n\n\n\nInstall Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nEmployee Center Pro\n\n\n\nInstall Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nEmployee Slate\n\n\n\nAccess the Employee Slate setup experience through the profile icon to configure branding, data sources for search, and experience settings.\n\n
\n\nEmployee Slate for ITSM\n\n\n\nEnable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see [Configure Employee Slate for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/configure-employeeworks-itsm.md).\n\n
\n\nEncryption\n\n\n\nPlatform Encryption is available with activation of the com.glide.encryption.external\\_kms, which requires a separate subscription. For details, see [Encryption and Key Management subscription bundle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/encryption-sku.md).\n\n
\n\nEnterprise Architecture\n\n\n\nEnterprise Architecture \\(formerly Application Portfolio Management\\) is available with activation of the Enterprise Architecture \\(com.snc.apm\\), which requires a separate subscription. For details, see [Enterprise Architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/application-portfolio-management-landing-page.md).\n\nNow Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture \\(EA\\) plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nEnterprise Asset Management\n\n\n\nInstall the following applications by requesting them from the ServiceNow Store:\n\n- Enterprise Asset Management\n- Enterprise Asset Management for Healthcare\n- Enterprise Asset Management for Facilities\n- OT Asset Management\n- Enterprise Asset Management for Data Center and Network Asset Management \\(DCNAM\\)\n- Enterprise Asset Management for Providers\n- Expanded Model and Asset Classes\n\nVisit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nEnterprise Service Management Foundation\n\n\n\nEnterprise Service Management Foundation is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). For more details on the individual products, see [Core Business Suite release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/cbs-rn.md) and [Simplified IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/ai-native-it-service-desk-rn.md).\n\n
\n\nEvent Management\n\n\n\nEvent Management is available with activation of the Event Management plugin \\(com.glideapp.itom.snac\\). For details, see [Request Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/t_EMActivatePlugin.md).\n\n
\n\nExternal Content Connectors\n\n\n\n- ****\n\nInstall External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated.\n\nVisit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n\n
\n\nField Service Management\n\n\n\nField Service Management is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nFinancial Services Card Operations\n\n\n\nInstall Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nFinancial Services Operations Core\n\n\n\nInstall Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nFinancial Services Operations Integration with Mastercard\n\n\n\nInstall Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nFinancial Services Operations Integration with Verifi\n\n\n\nInstall by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nFinancial Services Operations Integration with Visa\n\n\n\nInstall Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nFlows, subflows, and actions\n\n\n\nWorkflow Studio is a ServiceNow AI Platform feature that is active by default.\n\nGet the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nGenerative AI Controller\n\n\n\nGenerative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/installing-generative-ai-controller.md) and [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nGoal Framework\n\n\n\nInstall Goal Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nGoal Framework for SPM\n\n\n\nInstall Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nHardware Asset Management\n\n\n\nInstall Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nHealthcare Operations Core\n\n\n\nInstall Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nHealthcare and Life Sciences Service Management Core\n\n\n\nInstall Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nHermes Messaging Service\n\n\n\nHermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer \\(com.glide.hub.stream\\_connect.installer\\) plugin or the installation of the Log Export Service application. For details, see [Activating the Hermes Messaging Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/hermes-messaging-service-activation.md).\n\n
\n\nITOM AIOps\n\n\n\nInstall ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n- ITOM AIOps is available with activation of the Event Management plugin \\(com.glideapp.itom.snac\\). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_EMConfiguration.md).\n- Install Service Operations Workspace \\(ITOM\\) by installing the AIOps Experience \\[sn\\_sow\\_aiops\\] application from the ServiceNow Store.\n\n
\n\nITOM Visibility\n\n\n\nITOM Visibility is available with activation of the Discovery \\(com.snc.discovery\\) plugin and the Service Mapping \\(com.snc.service-mapping\\) plugin, which require an ITOM Visibility subscription. For details, see [Request Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/t_ActivateTheDiscoveryPlugin.md) and [Request Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/t_ActivateServiceMappingPlugin.md). For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store..\n\n
\n\nITSM MCP Server\n\n\n\n- ****\n\nActivate these plugins to use ITSM MCP Server:\n\n - Now Assist for ITSM plugin \\(sn\\_itsm\\_gen\\_ai\\)\n - Model Context Protocol Server \\(sn\\_mcp\\_server\\)\n - ITSM MCP Server \\(sn\\_itsm\\_mcp\\_server\\)\nFor details, see [Activate the ITSM MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/set-up-itsm-mcp-server.md).\n\n\n
\n\nIdentity\n\n\n\nIdentity is a ServiceNow AI Platform product that is active by default.\n\n
\n\nImpact\n\n\n\n- **[Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/impact-landing-page.md)**\n\nFor information on package entitlement and features activation, see .\n\nFor details on configuring Impact and its features, see .\n\n\n
\n\nImport and Export\n\n\n\nImport and Export is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nIncident Management\n\n\n\nIncident Management is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nIndustrial Analytics and Reporting\n\n\n\n- ****\n\nActivate the Industrial Analytics and Reporting plugin and its dependencies: RaptorDB Pro, PA Premium, PA DataSnapshots, and Industrial Guided Tasks. After activation, an administrator sets up the business calendars that drive shift-based data aggregation for each functional location.\n\n\n
\n\nIndustrial Centerlines\n\n\n\n- ****\n\nIndustrial Centerlines doesn't have its own SKU. It's included in the ICW Advanced SKU. You can request ICW Advanced from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n\n
\n\nIndustrial Connected Workforce Core\n\n\n\nICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nIndustrial Connected Workforce Mobile Experience\n\n\n\nInstall Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nIndustrial Guided Tasks\n\n\n\nIndustrial Guided Tasks is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store.\n\n
\n\nIndustrial Process Manager\n\n\n\nInstall Industrial Process Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nIndustrial Standards\n\n\n\nIndustrial Standards is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nInstance Data Replication\n\n\n\nIDR is a ServiceNow AI Platform feature that is available with activation of the IDR \\(com.glide.idr\\) plugin, which requires a separate subscription. For details, see [Request an Instance Data Replication subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/request-instance-data-replication.md).\n\n
\n\nInstance Scan\n\n\n\nInstance Scan is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nIntegration Hub\n\n\n\nIntegration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see [https://www.servicenow.com/now-platform/workflow-data-fabric.html](https://www.servicenow.com/now-platform/workflow-data-fabric.html).\n\n
\n\nInterview management\n\n\n\nInstall Interview management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nKey Management\n\n\n\nThe Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption.\n\nField Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see [Encryption and Key Management subscription bundle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/encryption-sku.md).\n\n
\n\nKnowledge Center\n\n\n\nKnowledge Center is available by default to all roles in Knowledge Management.\n\nTo use auto-update, enable the **Article Optimization** skill and the `sn_km_center.ao_auto_update.enabled` system property. This property is enabled by default. Enable **AO auto publish enabled** on a Knowledge Base to automatically update articles in that Knowledge Base.\n\nTo use auto-merge, enable the **Identify duplicate articles** and **Merge Articles** skills, and the `sn_km_gen_ai.auto_merge.enable` system property. If this property is inactive, users see the existing potential duplicate article experience. Enable **Enable auto merge publish** on a Knowledge Base to automatically merge and publish potential duplicate articles in that Knowledge Base. Use the `sn_km_gen_ai.auto_merge.confidence_threshold` property to set the confidence threshold for automatic merge and publish. Use the `sn_km_gen_ai.auto_merge.revert_ttl_days` property to set the number of days after which an automatically merged article can no longer be reverted.\n\n
\n\nKnowledge Graph\n\n\n\nKnowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.\n\n
\n\nL1 IT Service Desk AI Specialist\n\n\n\n- ****\n\nInstall L1 IT Service Desk AI Specialist by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\nContact your ServiceNow account manager to get started with L1 IT Service Desk AI Specialist.\n\n**Note:** Domain separation is not supported on this version of L1 IT Service Desk AI Specialist.\n\n\n
\n\nLead Management\n\n\n\nInstall Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nLegal Conflict of Interest\n\n\n\nInstall Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nLegal Matter Management\n\n\n\nInstall Legal Matter Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nLegal Request Management\n\n\n\nInstall Legal Request Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nLive Connect\n\n\n\nLive Connect is a ServiceNow feature that is available with the activation of Live Connect plugin \\(com.glide.rest.sqlapiserver\\). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin.\n\nThe Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/install-sql-api-plugin.md).\n\n
\n\nLocalization Workspace\n\n\n\nInstall Localization Workspace by requesting it from the ServiceNow Store. See [Localization Workspace on the ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/03226056b7125210a5e5911cde11a950). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nMCP Server Console\n\n\n\nMCP Server Console is available with activation of a Now Assist application. For more information, see [Installing Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/installing-generative-ai-controller.md) and [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n**Note:** For patch compatibility, see the [Model Context Protocol Server listing](https://store.servicenow.com/store/app/6e521bf447713e9482f632c4f16d434e#versionSummary) in the ServiceNow Store.\n\n
\n\nMID Server\n\n\n\nMID Server is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nManufacturing Commercial Operations\n\n\n\nInstall Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nMobile Platform\n\n\n\nMobile Platform is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nNext Experience\n\n\n\nNext Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Australia release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.\n\nTheme Builder comes with the Next Experience and is active by default.\n\n
\n\nNext Experience Components\n\n\n\nNext Experience Components is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nNext Experience Developer \\(NED\\) Tools\n\n\n\nInstall Next Experience Developer Tools from the Google Chrome Web Store.\n\n
\n\nNotifications\n\n\n\nNotifications is a ServiceNow AI Platform feature that is active by default.\n\nInstall Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\nThe Notification Agent requires the Implementation Agent \\(IA\\) Orchestration framework and is not supported as a standalone feature.\n\n
\n\nNotify\n\n\n\nNotify is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nNow Assist for Employee Center Pro\n\n\n\nNow Assist for Employee Center Pro is a ServiceNow AI Platform feature that is available with activation of the now-activation-platform-default plugin. For details, see .\n\n
\n\nNow Assist for Sales CRM for Telecommunications\n\n\n\nNow Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nNow Assist in Document Intelligence\n\n\n\nNow Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:\n\nFor more information, see [Configuring Now Assist in Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/docintel-configuring-now-assist.md).\n\n
\n\nOn-Call Onboarding\n\n\n\n- ****\n\nInstall On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\nAustralia Patch 4 or later is required to install and use the On-Call Onboarding.\n\n\n
\n\nOn-Call Scheduling\n\n\n\nOn-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin \\(com.snc.on\\_call\\_rotation\\). For details, see [Activate On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/t_ActivateOnCallScheduling.md). Activating this plugin activates the following third-party libraries:\n\n- FullCalendar library\n- DHTMLX scheduler\n\n**Note:** The On-Call Scheduling \\(com.snc.on\\_call\\_rotation\\) plugin is active by default for zBoot customers.\n\n
\n\nOperational Resilience\n\n\n\nInstall Operational Resilience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nOperational Sustainability Management \\(formerly Environmental, Social, and Governance\\)\n\n\n\nInstall Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nOperational Technology Discovery\n\n\n\nInstall the following Operational Technology Discovery applications using the Service Graph Connector for ServiceNow OT Discovery Guided Setup page. You must install the Service Graph Connector for ServiceNow OT Discovery before installing the following applications:\n\n- Discovery Console\n- Discovery Sensor\n- Discovery Collector\n\nInstall Operational Technology Discovery by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).\n\n
\n\nOperational Technology Incident Management\n\n\n\nInstall Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nOperational Technology Manager\n\n\n\nInstall Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nOperational Technology Setup\n\n\n\n- ****\n\nOperational Technology Setup is available with activation of ServiceNow Otto for OT Service Management or OT Manager Foundation. For details, see [Configuring the OT Manager Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/configuring-na-otm.md) and [Configure ServiceNow Otto for Operational Technology \\(OT\\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/configuring-now-assist-otsm.md).\n\n\n
\n\nOpportunity Management\n\n\n\nInstall Opportunity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nOrder Management\n\n\n\nInstall Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nPartner Relationship Management\n\n\n\n- ****\n\nInstall Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see [Install Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/install-partner-relationship-management.md).\n\n\n
\n\nPassword Reset\n\n\n\nPassword Reset is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nPerformance Analytics\n\n\n\nComplimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application.\n\nThe full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see [Activating your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_PremiumPerformanceAnalytics.md).\n\n
\n\nPerformance Analyzer\n\n\n\nInstall Performance Analyzer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nPlatform Analytics experience\n\n\n\nPlatform Analytics experience is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nPlaybook\n\n\n\nThe Playbooks application comes with the Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbooks application can be downloaded for patch fixes.\n\nTo use playbook generation features in Workflow Studio, download the [ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md) application. To use Agentic Playbooks, enable it through Now Assist.\n\nVisit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nPolicy and Compliance Management\n\n\n\nInstall Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nPortfolio Planning\n\n\n\nInstall Portfolio Planning by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nPredictive AI for CSM\n\n\n\nCustomer Service Management is available with activation of the Customer Service plugin \\(com.sn\\_customerservice\\). For details, see [Activate Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/t_ActivateCustomerService.md).\n\nNow Assist features are available with activation of the ServiceNow Otto for CSM plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\nStarting with Vancouver Patch 4, ServiceNow Otto for CSM is supported.\n\nStarting with Zurich Patch 7, Customer Service Management AI agent collection is supported. Check your entitlements to determine whether you have access to the ServiceNow Otto for CSM\n\n
\n\nPredictive Intelligence\n\n\n\nPredictive Intelligence is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nPrivacy Management\n\n\n\nInstall Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nProcess Mining\n\n\n\nProcess Mining is available by default. For details, see [Activating Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/activating-process-mining.md).\n\n
\n\nProduct Catalog Management and Pricing Management\n\n\n\nThe Product Catalog Management and Pricing Management features are included with Sales Customer Relationship Management store applications and don’t need activation. Depending on your entitlements, you can install the Product and Pricing Rules application for pricing and product eligibility matrixes from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nProduct Support for Technology\n\n\n\nInstall Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store.\n\n
\n\nProject Portfolio Management\n\n\n\nProject Portfolio Management is a ServiceNow AI Platform feature that is available with activation of the PPM Standard \\(com.snc.financial\\_planning\\_pmo\\) plugin. For details, see [Activate PPM Standard \\(Project Portfolio Management\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/t_ActivateProjectPortfolioSuiteWithFinancials.md).\n\n
\n\nProject Workspace\n\n\n\nInstall Project Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\nNow Assist features are available with activation of the [ServiceNow Otto for Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-spm.md) plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nPublic Sector Digital Services\n\n\n\nInstall Public Sector Digital Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nPurchase Order Management\n\n\n\nInstall Purchase Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nQuote Management\n\n\n\nInstall Quote Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRPA Hub\n\n\n\nInstall RPA Hub by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRecommended Actions for HRSD\n\n\n\nInstall Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRecommended Actions for Operational Technology Service Management \\(OTSM\\)\n\n\n\nInstall Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRecruitment workspace\n\n\n\nInstall Recruitment workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRegulatory Change Management\n\n\n\nInstall Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nReleaseOps\n\n\n\nInstall ReleaseOps by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRetail\n\n\n\nInstall the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nRetail Strategic Portfolio Management Suite\n\n\n\nInstall Retail Strategic Portfolio Management Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nReverse Tunnel\n\n\n\nReverse Tunnel is available in the ServiceNow Store as the Zero Copy Reverse Tunnel store app \\(`sn_zc_tunnel`\\).\n\nFor details, see [Connect a private relay to the Reverse Tunnel gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/connect-customer-relay.md).\n\n
\n\nSPM Enterprise-Wide Deployment\n\n\n\nInstall Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSales CRM for Telecommunications\n\n\n\nInstall Order Management for telecom, media, and tech by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSales Forecasting\n\n\n\nInstall Sales Forecasting by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store.\n\n
\n\nSales Territory Management​\n\n\n\nInstall Sales Territory Management​ by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSecurity Center\n\n\n\nSecurity Center is a ServiceNow AI Platform application that is installed by default with the Zurich release. In addition, Security Center can be updated from the ServiceNow Store in between family releases for faster adoption of new features.\n\n
\n\nSecurity Incident Response\n\n\n\nInstall Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSelf-service and omnichannel engagement for CSM\n\n\n\nInstall self-service and omnichannel applications, such as OpenFrame and Interaction Controls Component \\(ICC\\), by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\nCheck your entitlements to determine whether you have access to AI email summarization and AI-based context matching for multi-case linking. For details, see [Activate email interaction summarization for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-email-summarization-csm.md) and [Activate contextual email matching for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-contextual-email-matching-csm.md).\n\n
\n\nService Catalog\n\n\n\nService Catalog is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nService Exchange \\(formerly Service Bridge\\)\n\n\n\nInstall Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nService Operations Workspace for ITSM\n\n\n\nService Operations Workspace for ITSM is active by default and its default version is `9.0` in Australia. When you upgrade from any previous release to Australia from the ServiceNow Store, Service Operations Workspace for ITSM `9.0` is automatically installed.\n\n
\n\nService Portal\n\n\n\nService Portal is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nServiceNow AI Lens\n\n\n\nServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see [Configure ServiceNow AI Lens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-sn-lens.md).\n\n
\n\nServiceNow AI Platform core feature\n\n\n\nThe ServiceNow AI Platform core features are active by default.\n\n
\n\nServiceNow CLI\n\n\n\nInstall ServiceNow CLI by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow IDE\n\n\n\nServiceNow IDE is active by default and available for upgrade in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Lux Lab for VS Code\n\n\n\n- ****\n\nInstall ServiceNow Lux Lab for VS Code by requesting it from the Visual Studio Code Marketplace.\n\n\n
\n\nServiceNow Otto for App Engine\n\n\n\nInstall ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Care Team Operations\n\n\n\nInstall ServiceNow Otto for Care Team Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Collaborative Work Management \\(CWM\\) \\(CWM\\)\n\n\n\nInstall ServiceNow Otto for CWM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Configuration Management Database \\(CMDB\\)\n\n\n\nInstall ServiceNow Otto for CMDB by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Contract Management Pro\n\n\n\nInstall Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Creator\n\n\n\nInstall ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Enterprise Architecture \\(EA\\)\n\n\n\nNow Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture \\(EA\\) plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nServiceNow Otto for FSM\n\n\n\nNow Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nServiceNow Otto for Financial Services Operations \\(FSO\\)\n\n\n\nInstall ServiceNow Otto for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for HR Service Delivery \\(HRSD\\)\n\n\n\nInstall ServiceNow Otto for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Hardware Asset Management \\(HAM\\)\n\n\n\n- ****\n\nInstall ServiceNow Otto for Hardware Asset Management \\(HAM\\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n\n
\n\nServiceNow Otto for IT Service Management \\(ITSM\\)\n\n\n\nInstall ServiceNow Otto for IT Service Management \\(ITSM\\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Legal Service Delivery \\(LSD\\)\n\n\n\nInstall ServiceNow Otto for Legal Service Delivery \\(LSD\\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Operational Technology \\(OT\\) Service Management\n\n\n\nInstall ServiceNow Otto for OT Service Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Setup\n\n\n\nInstall ServiceNow Otto for Setup by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Software Asset Management \\(SAM\\)\n\n\n\nInstall Now Assist for SAM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Source-to-Pay Operations\n\n\n\nInstall for ServiceNow Otto for Sourcing and Procurement Operations \\(SPO\\), ServiceNow Otto for Supplier Lifecycle Operations \\(SLO\\) and ServiceNow Otto for Accounts Payable Operations \\(APO\\), and ServiceNow Otto for Purchase Order Management \\(POM\\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Telecommunications, Media, and Technology \\(TMT\\)\n\n\n\nNow Assist features are available with activation of the ServiceNow Otto for TMT plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).\n\n
\n\nServiceNow Otto for Workplace Service Delivery \\(WSD\\)\n\n\n\nInstall ServiceNow Otto for Workplace Service Delivery \\(WSD\\) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto for Zero Copy Connector\n\n\n\nInstall ServiceNow Otto for Zero Copy Connector by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow Otto in Platform Analytics\n\n\n\nNow Assist applications for Platform Analytics are either included by default or you can install them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nServiceNow SDK\n\n\n\nThe ServiceNow SDK is available as a Node Package Manager \\(npm\\) package from the [public npm registry](https://www.npmjs.com/package/@servicenow/sdk) and installed locally. For information about installing the ServiceNow SDK, see [Install the ServiceNow SDK in an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/install-servicenow-sdk.md).\n\n
\n\nServiceNow Studio\n\n\n\nServiceNow Studio is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nServiceNow Vault\n\n\n\nInstall Vault Console, ServiceNow Otto for Vault and Vault Suite by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSidebar\n\n\n\nSidebar is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nSimplified IT Service Management\n\n\n\nRequest the entitlement for IT Service Management from the ServiceNow Store and then install it. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSmart Assessment Engine\n\n\n\nInstall Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSoftware Asset Management\n\n\n\nSoftware Asset Management is available with activation of the following plugins:\n\n- **Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin \\(com.sn\\_samp\\_master\\_ws\\)**\n\nActivating this plugin automatically activates the following:\n\n - Activate all Software Asset Management Professional plugin \\(com.sn\\_samp\\_master\\)\n - Software Asset Workspace store application \\(sn\\_sam\\_workspace\\)\nAfter you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin \\(com.sn\\_samp\\_master\\_ws\\), you can't access the Software Asset Management Core UI.\n\n- **Basic Software Asset Management \\(com.snc.sams\\)**\n\nTo access the foundation capabilities of Software Asset Management, activate this plugin. After you activate the Basic Software Asset Management, activate the Software Asset Workspace store application \\(sn\\_sam\\_workspace\\) to complete the setup.\n\n\nThe ServiceNow AI Platform® in the Australia release has limited support for the Software Asset Management classic user interface. However, it remains active in your instance, including when you upgrade to a newer ServiceNow AI Platform® release.\n\nInstall the listed Software Asset Management applications by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n- Software Asset Management - SaaS License Management\n- Data Collection for Oracle Global Licensing and Advisory Services \\(GLAS\\)\n- IBM License Compliance for Software Asset Management\n- ITAM Health Check\n- Software Asset Management Guided Experiences\n- Software Asset Workspace\n\n
\n\nSourcing and Procurement Operations\n\n\n\nInstall Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nStrategic Planning\n\n\n\nInstall Strategic Planning by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSubscription Management\n\n\n\nSubscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). For cumulative release notes information for applications available on the ServiceNow Store, see [ServiceNow Store release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSupplier Lifecycle Operations\n\n\n\nInstall Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nSystem Localization\n\n\n\n- ****\n\nSystem Localization is a ServiceNow AI Platform feature that is active by default.\n\n\n
\n\nTelecommunications Customer 360\n\n\n\nInstall Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nTelecommunications Network Inventory\n\n\n\nInstall Network Inventory Advanced plugin \\(sn\\_ni\\_adv\\) by requesting it from the ServiceNow Store. For installation details, see [Install Telecommunications Network Inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-network-inventory/installing-telecommunications-network-inventory.md). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nTelecommunications Service Operations Management \\(TSOM\\)\n\n\n\nInstall Telecommunications Service Operations Management \\(TSOM\\) applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nTheme Builder\n\n\n\nTheme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store.\n\n
\n\nThird-party Risk Management\n\n\n\nInstall Third-party Risk Management by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nThreat Intelligence Security Center\n\n\n\nInstall Threat Intelligence Security Center by requesting it from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nUI Builder\n\n\n\nUI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the\n\n
\n\nUnified Security Exposure Management \\(USEM\\)\n\n\n\nInstall Unified Security Exposure Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nUniversal Request\n\n\n\nUniversal Request is available with activation of the Universal Request plugin \\(com.snc.universal\\_request\\). For details, see [Activate Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/activate-ur-plugin.md).\n\n
\n\nUpgrade Console\n\n\n\nUpgrade Console is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nUsage Insights\n\n\n\nUsage Insights is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nVirtual Agent\n\n\n\nVirtual Agent is a ServiceNow AI Platform feature that is active by default.\n\n
\n\nVisa Spoke\n\n\n\nInstall Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nVulnerability Response\n\n\n\nInstall Vulnerability Response and supported third-party integrations by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nWorkforce Optimization for CSM\n\n\n\nInstall Workforce Optimization by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nZero Copy Connector for ERP\n\n\n\nInstall Zero Copy Connector for ERP and ServiceNow Otto for Zero Copy Connector by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n
\n\nZero Copy Connectors\n\n\n\nInstall Zero Copy Connector Hub by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\nZero Copy Connector Hub is also available with activation of the Zero Copy Connectors app \\(sn\\_data\\_fabric\\_zcc\\), which requires a separate subscription. For details, see [Request Zero Copy Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-zcc.md).\n\n
**Parent Topic:**[Release notes summaries for Australia features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/release-notes-summaries.md)\n\n"}}