{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":43910,"path":"security-management/data-loss-prevention/dlp-sla-def-properties.md","title":"DLP SLA Definition form","bundle":null,"doc_type":null,"release":"australia","body":"\n# DLP SLA Definition form\n\nField descriptions for the DLP SLA Definition form used to create an SLA record.\n\n\n
\n\nField\n\n\n\nDescription\n\n
\n\nName\n\n\n\nName of the definition.\n\n
\n\nType\n\n\n\nType of agreement, which in this case is SLA.\n\n
\n\nTarget\n\n\n\nTarget used for filtering, searching and reporting on the agreement being defined. The available options are: - None\n- Response\n- Resolution\n\n
\n\nTable\n\n\n\nTable that determines the records tracked by the SLA, which should be DLP SLA Task \\[sn\\_dlir\\_incident\\_sla\\_task\\].\n\n
\n\nFlow\n\n\n\nFlow to run when the SLA definition attaches to a Task record, which should be Default SLA flow.\n\n
\n\nDuration Type\n\n\n\nMethod to calculate the duration of the SLA. The available options are: - User specified duration\n- 2 business days by 4pm\n- 3 business days by 4pm\n- Breach on Due Date\n- End of next business day\n- Next business day by 4pm\n\n
\n\nDuration\n\n\n\nLength of time the SLA runs before it’s marked Breached. This field is available only when User specified duration is selected from **Duration Type**.\n\n
\n\nSchedule source\n\n\n\nSchedule to use while creating the task SLAs.\n\n
\n\nSchedule\n\n\n\nHours during which the SLA timer runs. This set of schedules is defined in the core configuration.\n\n
\n\nTimezone Source\n\n\n\nTimezone source to be used when creating task SLAs. The available options are:- The caller's timezone\n- The SLA definition's timezone\n- The CI location's timezone\n- The task location's timezone\n- The caller location's timezone\n\n
\n\nActive\n\n\n\nOption to make the trigger effective when the start condition is met.\n\n
\n\nTabs\n\n
\n\nStart condition\n\n\n\nCondition that initiates the SLA timer and activates the SLA.\n\n
\n\nPause condition\n\n\n\nConditions under which the SLA is suspended, which increases the total elapsed time.\n\n
\n\nCancel condition\n\n\n\nConditions under which the SLA is cancelled.\n\n
\n\nReset condition\n\n\n\nConditions under which the active SLA is completed and a new SLA is established when the value of any field on the task record changes, changes to, or changes from a specific value in the record. For example, say the value of the **Location** field in the task record is 101 Broadway East, Seattle, WA. If you set the SLA reset condition to **\\[Location\\]\\[changes from\\]\\[101 Broadway East, Seattle, WA\\]**, any change in the value of the **Location** field resets the SLA of the task record.\n\n
**Parent Topic:**[DLP Incident Response Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/data-loss-prevention/data-loss-prevention-administration.md)\n\n**Related topics** \n\n\n[DLP default configuration settings]()\n\n[Create end user lookup rules]()\n\n[Create assignment rules]()\n\n[Create incident consolidation rules]()\n\n[Create response due date rules]()\n\n[Create Approval Rules]()\n\n[Create user instructions templates]()\n\n[Create email templates]()\n\n[Create a Data Loss Prevention Incident Response SLA trigger]()\n\n[Create a Data Loss Prevention Incident Response SLA definition]()\n\n[Create assessments]()\n\n[Configure response option for your DLP incidents]()\n\n[Create incident response option rules]()\n\n[Create age chart configurations]()\n\n[Create user delegate configurations]()\n\n[Create repeat offender identification rules]()\n\n[Create additional incident data fields]()\n\n[Configure advanced settings]()\n\n[Monitor DLP Integration Run process]()\n\n[DLP Incident Access Restrictions]()\n\n[DLP Incidents Archival]()\n\n[Create a Data Loss Prevention Incident Response SLA definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/data-loss-prevention/dlp-sla-definitions.md)\n\n"}}