{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":47091,"path":"servicenow-platform/configuration-management-database-cmdb/t_ViewCIHealth.md","title":"View CI health","bundle":null,"doc_type":null,"release":"australia","body":"\n# View CI health\n\nView CMDB Health report for an individual CI, on the CIs form in CMDB Workspaceor in Service Graph Workspace.\n\n## Before you begin\n\nStarting with [CMDB Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-workspace.md) version 7.0, CMDB Health is fully integrated into CMDB Workspace and is required in order to access CMDB Health features, including to view CI health.\n\nRole required: sn\\_cmdb\\_user \\(CMDB user\\)\n\n## About this task\n\nCI health scores are based on settings of CMDB Health KPIs and metrics. Aggregations are calculated in real-time from data stored in health-related tables which the CMDB Health Dashboard jobs update on a recurring schedule. The completeness and correctness KPIs are always up to date. However, the compliance KPI depends on audit cycles and on the **CMDB Health Dashboard - Compliance Score Calculation** dashboard job that might not have run yet.\n\nTo ensure that the latest updates to these KPIs are reflected, navigate to the respective CMDB Health Dashboard job, and select **Execute Now**. For more information, see [Enable and configure a CMDB Health Dashboard job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/t_EnableCMDBHealthDashboardJob.md).\n\n## Procedure\n\n1.  Open the CI form for a CI, in a workspace.\n\n    -   On a CI form outside of CMDB Workspaceand Service Graph Workspace, select **Open in Workspace** to view CI health.\n\n        Role required: sn\\_cmdb\\_user \\(minimum\\)\n\n    -   In CMDB Workspaceor in Service Graph Workspace, select a CI in a list view to open the CI's form. For example, on the CMDB Health Dashboard, drill down a KPI tile and then select a CI in the tile's list view.\n2.  Select the right \\(>\\) or left \\(<\\) handles in the CI Health tile to see all CI health-related widgets.\n\n\n## Result\n\nThe widgets in the CI Health tile on the CI form show the aggregated health for the CI using the following color codes:\n\n-   Green: The CI passed the health test \\(for example, it isn't a duplicate\\).\n-   Red: The CI failed the health test \\(for example, it is a duplicate\\)\n-   Grey: The CI wasn't tested for this metric, because the threshold wasn't set for the CI \\(class\\) in the CI module.\n\n**Note:** Missing rules or other class definitions can prevent some health scores from being evaluated for a CI. The results in the CI Health widget in these situations, are described below:\n\n-   **Duplicate**\n    -   If no identification rules \\(\\[cmdb\\_identifier\\]\\) are defined for the CI’s class or its ancestors: A notification to that effect appears.\n    -   If only dependent identification rules are defined: `Not applicable` notification appears.\n-   **Orphan**\n    -   If the CI is excluded by health inclusion rules: `Not applicable` notification appears.\n    -   If no orphan rules \\(in the \\[cmdb\\_health\\_orphan\\_rule\\] table\\) are defined for the CI’s class or its ancestors: A notification about missing a rule appears.\n-   **Staleness**\n    -   If the CI is excluded by health inclusion rules: `Not applicable` notification appears.\n    -   If no staleness rules \\(in the \\[cmdb\\_health\\_staleness\\_rule\\] table\\) are defined for the CI’s class or its ancestors: A notification about missing a rule appears.\n-   **Audit**\n    -   If no audits \\(\\[cert\\_audit\\]\\) are defined for the CI \\(The CI Health widget checks only desired states and scripted audits\\): `Not applicable` notification appears.\n    -   If there are audits defined for the CI but the audits did not run: `Not applicable` notification appears.\n\n**Parent Topic:**[CMDB Health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/c_CMDBHealth.md)\n\n**Related topics**  \n\n\n[Exploring CMDB Health]()\n\n[CMDB Health experience in CMDB Workspace and in Service Graph Workspace]()\n\n[View CMDB Health Dashboard]()\n\n[View relationships health]()\n\n[Create a CMDB remediation rule]()\n\n[CMDB Health process tracking and troubleshooting]()\n\n[CMDB Health reference]()\n\n[Enable and configure a CMDB Health Dashboard job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/t_EnableCMDBHealthDashboardJob.md)\n\n[Timeline of CI changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistoryTimeline.md)\n\n"}}