{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":48224,"path":"servicenow-platform/notify/r_SMSStatus.md","title":"SMS Statuses","bundle":null,"doc_type":null,"release":"australia","body":"\n# SMS Statuses\n\nEvery Twilio SMS message request has a status value which describes the current state of the message. Use this information for troubleshooting SMS related incidents/ issues. Here are few descriptions of possible statuses of SMS sent from Notify through Twilio REST API.\n\n<table id=\"table_yv2_51g_xfb\"><thead><tr><th align=\"left\">\n\nStatus\n\n</th><th align=\"left\">\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nqueued\n\n</td><td>\n\nThe message has been queued by the provider to be sent to the carrier network.\n\n</td></tr><tr><td>\n\naccepted\n\n</td><td>\n\nThe message is being processed by the provider before sending it to the carrier network.\n\n</td></tr><tr><td>\n\nsending\n\n</td><td>\n\nThe message is being forwarded to the carrier network.\n\n</td></tr><tr><td>\n\nsent\n\n</td><td>\n\nThe message has been successfully forwarded to the carrier network.\n\n</td></tr><tr><td>\n\nreceiving\n\n</td><td>\n\nThe provider has received an incoming message from the carrier network and is processing it.\n\n</td></tr><tr><td>\n\nreceived\n\n</td><td>\n\nServiceNow has received the incoming message from the provider.\n\n</td></tr><tr><td>\n\ndelivered\n\n</td><td>\n\nThe message has been delivered to the target device.**Note:** A provider may not be able to report this status if the upstream carrier does not report this.\n\n</td></tr><tr><td>\n\nundelivered\n\n</td><td>\n\nThe message could not be delivered to the target device.**Note:** A provider may not be able to report this status if the upstream carrier does not report this.\n\n</td></tr><tr><td>\n\nfailed\n\n</td><td>\n\nThe message failed to be forwarded to the carrier network.\n\n</td></tr><tr><td>\n\nunknown\n\n</td><td>\n\nThe driver does not support the status\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Using Notify with SMS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifySMS.md)\n\n"}}