{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":49452,"path":"servicenow-platform/task-communications-management/components-installed-with-tcm.md","title":"Components installed with Task Communications Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Task Communications Management\n\nSeveral types of components are installed with the Task Communications Management plugin, including tables and user roles.\n\n**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\nDemo data is available for this feature.\n\n## Tables installed\n\n<table id=\"table_hbc_kml_2db\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nCommunication Plan Type Lookup\\[comm\\_plan\\_type\\_lookup\\]\n\n</td><td>\n\nStores the communication plan types.\n\n</td></tr><tr><td>\n\nCommunication Task Type Lookup\\[comm\\_task\\_type\\_lookup\\]\n\n</td><td>\n\nStores the communication task types.\n\n</td></tr><tr><td>\n\nCommunication Plan Definition\\[comm\\_plan\\_definition\\]\n\n</td><td>\n\nThe definition table for the communication plan entity.\n\n</td></tr><tr><td>\n\nCommunication Task Definition\\[comm\\_task\\_definition\\]\n\n</td><td>\n\nThe definition table for the communication task entity.\n\n</td></tr><tr><td>\n\nCommunication Channel Definition\\[comm\\_channel\\_definition\\]\n\n</td><td>\n\nMain table for channel definitions.\n\n</td></tr><tr><td>\n\nCommunication Channel Definition — Email\\[comm\\_channel\\_def\\_email\\]\n\n</td><td>\n\nDefines email as a channel.\n\n</td></tr><tr><td>\n\nCommunication Channel Definition — SMS\\[comm\\_channel\\_def\\_sms\\]\n\n</td><td>\n\nDefines SMS as a channel.**Note:** This table is available only when you install the Notify plugin \\(com.snc.notify\\).\n\n</td></tr><tr><td>\n\nCommunication Channel Definition — Conference\\[comm\\_channel\\_def\\_conference\\]\n\n</td><td>\n\nDefines Conference as a channel.**Note:** This table is available only when the Notify plugin \\(com.snc.notify\\) is installed.\n\n</td></tr><tr><td>\n\nCommunication Contact Definition\\[comm\\_contact\\_definition\\]\n\n</td><td>\n\nDefines the contacts for sending out communications. Contacts can be users, groups, or recipient lists.\n\n</td></tr><tr><td>\n\nCommunication Channel Configuration\\[comm\\_channel\\_config\\]\n\n</td><td>\n\nLists all available channels for an instance.\n\n**Note:** Configuration script for each channel is a script include.\n\n</td></tr><tr><td>\n\nCommunication Plan\\[comm\\_plan\\]\n\n</td><td>\n\nStores the communication plan that outlines the communication activity during an event.\n\n</td></tr><tr><td>\n\nCommunication Task\\[comm\\_task\\]\n\n</td><td>\n\nStores the task to be carried out to communicate with the involved contacts.\n\n</td></tr><tr><td>\n\nCommunication Channel\\[comm\\_channel\\]\n\n</td><td>\n\nMain table for channel instances.\n\n</td></tr><tr><td>\n\nCommunication Channel — Email\\[comm\\_channel\\_email\\]\n\n</td><td>\n\nStores record that indicate email is used as a communication channel for a communication task.\n\n</td></tr><tr><td>\n\nCommunication Channel — SMS\\[comm\\_channel\\_sms\\]\n\n</td><td>\n\nStores record that indicate SMS is used as a communication channel for a communication task.\n\n</td></tr><tr><td>\n\nCommunication Channel — Conference\\[comm\\_channel\\_conference\\]\n\n</td><td>\n\nStores record that indicate conference is used as a communication channel for a communication task.\n\n</td></tr><tr><td>\n\nCommunication Task Handler\\[comm\\_task\\_handler\\]\n\n</td><td>\n\nLists specific handlers for various task types. Example: For incident, CommunicationManagementIncidentHandler. **Note:** Users with the admin role cannot delete this table.\n\n</td></tr></tbody>\n</table>## Roles installed\n\n<table id=\"table_u1t_gb1_wdb\"><thead><tr><th>\n\nRole title\n\n</th><th>\n\nDescription\n\n</th><th>\n\nContains roles\n\n</th></tr></thead><tbody><tr><td>\n\nCommunication Plan Viewer \\[sn\\_comm\\_management.comm\\_plan\\_viewer\\]\n\n</td><td>\n\nProvides read access to Task Communications Management tables.\n\n</td><td>\n\n-   notify\\_view\n-   sn\\_publications\\_recipients\\_list\\_user\n\n</td></tr><tr><td>\n\nCommunication Plan Admin \\[sn\\_comm\\_management.comm\\_plan\\_admin\\]\n\n</td><td>\n\nProvides create and edit access to Task Communications Management tables including Communication Plan Definitions and other related records.\n\n</td><td>\n\n-   notify\\_admin\n-   sn\\_publications\\_recipients\\_list\\_user\n\n</td></tr><tr><td>\n\nCommunication Plan Manager \\[sn\\_comm\\_management.comm\\_plan\\_mgr\\]\n\n</td><td>\n\nProvides create and edit access to Task Communications Management instance tables such as Communication Plans, Communication Tasks. Users with this role can send impromptu communications.\n\n</td><td>\n\nsn\\_comm\\_management.comm\\_plan\\_viewer\n\n</td></tr><tr><td>\n\nTask communication management admin\\[sn\\_tcm\\_admin\\]\n\n</td><td>\n\nConfigure all Task Communications Management features including communication plans and tasks.\n\n</td><td>\n\n-   sn\\_comm\\_management.comm\\_plan\\_admin\n-   sn\\_comm\\_management.comm\\_plan\\_mgr\n\n</td></tr></tbody>\n</table>To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/managing-user-subscriptions-v2.md) and contact your account representative.\n\n**Parent Topic:**[Activate Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/activate-tcm-plugin.md)\n\n"}}