{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":49823,"path":"source-to-pay-operations/accounts-payable-operations/working-with-ingestion-cases.md","title":"Invoice processing cases","bundle":null,"doc_type":null,"release":"australia","body":"\n# Invoice processing cases\n\nIntegrate Accounts Payable Operations integration with Document Intelligence to auto-create invoice cases and verify data accuracy.\n\nBy default, when an inbound email is received in Accounts Payable Operations integration with Document Intelligence, the invoice processing flow is triggered and an invoice case with a category of **Invoice automation** and sub-category of **Invoice processing** is created. For more information, see [Install Accounts Payable Operations integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/apm-integration-docintel.md).\n\nFrequently asked questions.\n\nHow do I activate orphan invoice processing?\n\nActivate the Start Invoice Processing for Orphan Invoice flow in Flow Designer. This flow automatically picks up all PO and Non-PO invoice records in Draft status that don't have an associated invoice processing case and starts their processing. You only need this manual activation step if the flow was not already activated during installation.\n\n-   **[Work on an invoice processing case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-manual-invoice-ingestion-case.md)**  \nPerform manual actions to review, update, and resolve invoice processing issues during the invoice lifecycle.\n-   **[Invoice ingestion process when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/invoice-ingest-docintel-unavailable.md)**  \nWhen Document Intelligence is unavailable, Accounts Payable Operations requires manual invoice creation for cases.\n\n**Parent Topic:**[Using Accounts Payable Invoice Processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/use-ap-invoice-processing.md)\n\n**Related topics**  \n\n\n[Invoice ingestion using the AP Invoice API]()\n\n[Rules based engine]()\n\n[Invoice processing]()\n\n[Invoice exceptions]()\n\n[Tolerance rules and variances for invoices]()\n\n[Invoice approvals]()\n\n[View invoice documents in the Source-to-Pay Workspace]()\n\n"}}