{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":49905,"path":"source-to-pay-operations/index.md","title":"Australia Finance and Supply Chain","bundle":"stpop","doc_type":"toc","release":"australia","body":"\n# Australia Finance and Supply Chain\n\n- [Finance and Supply Chain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-supply-chain-landing.md) -- ServiceNow Finance and Supply Chain workflows unify processes, data, and technology on a single platform. The workflows automate manual tasks, simplify approvals, and improve visibility across key processes, especially source to pay operations, helping finance, procurement, and supply chain teams operate more efficiently.\n  - [Finance and Supply Chain workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-supply-chain-workflows.md) -- ServiceNow Finance and Supply Chain workflows coordinate finance, procurement, and supply chain activities on a workflow-driven platform, reducing manual effort and improving visibility across teams, systems, and suppliers.\n    - [Supply chain transformation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supply-chain-transformation-finance-supply-chain-workflows.md) -- ServiceNow Finance and Supply Chain workflows support supply chain transformation by standardizing, automating, and connecting sourcing, procurement, payment, and supplier collaboration processes across organizations.\n  - [Finance and Supply Chain applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/fsc-common-apps-landing.md) -- Provides information about the Finance and Supply Chain (FSC) applications.\n    - [Common applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/fsc-common-apps.md) -- Finance and Supply Chain (FSC) enhances operational efficiency by utilizing shared applications across multiple products and workflows.\n      - [Learn about FSC common applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/learn-common-apps.md) -- Learn about the FSC common application plugins and their dependencies.\n        - [Components installed with Common Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/installed-with-common-service-delivery.md) -- Several types of components are installed with the installation of the Common Service Delivery application, including tables and user roles.\n        - [Components installed with Finance Common Architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/installed-with-finance-common.md) -- Several types of components are installed with the installation of the Finance Common Architecture application, including tables and user roles.\n        - [Components installed with Source-to-Pay Common Architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/components-installed-with-source-to-pay-common-architecture.md) -- Several types of components are installed with the installation of the Source-to-Pay Common Architecture application, including tables and user roles.\n        - [Components installed with ERP Integration Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/installed-with-FSC-ERP.md) -- Several types of components are installed with the installation of the ERP Integration Framework application, including tables and user roles.\n        - [Components installed with Source-to-Pay Integration Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/common-service-delivery/components-installed-with-source-to-pay-intg-framework.md) -- Several types of components are installed with the installation of the Source-to-Pay Integration Framework application, including tables and user roles.\n    - [Finance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-case-mgmt-landing-page.md) -- The ServiceNow Finance Case Management application enables your employees and finance teams to raise, track, and resolve finance-related requests.\n      - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/explore-fin-case-mgmt.md) -- Learn about the benefits and capabilities of Finance Case Management.\n        - [Overview of the Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-ops-workpace.md) -- The Finance Operations Workspace is a single system to manage and prioritize work.\n          - [Workspace landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-ops-ws-landing-page.md) -- As a Finance Specialist (sn_fin_ops.specialist), view a summary of the important items, your performance, and recent activities on your cases.\n          - [Workspace list page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-ops-ws-list-page.md) -- View a high-level information of all records in a list filter from the Finance Operations Workspace list page.\n            - [View a case from Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/view-case-fin-ops-ws.md) -- View a case from the Finance Operations Workspace for further processing.\n          - [Workspace case details page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/case-details-fin-ops-ws.md) -- The Finance Operations Workspace Case Details page is displayed when you select the link of a finance case.\n            - [Send emails from Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/send-emails-fin-ops-ws.md) -- Send emails related to a specific finance case.\n            - [Agent assist in Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/agent-assist-in-fin-ops-ws.md) -- Agent assist displays relevant search results based on the search text. The text is defaulted with the short description of the finance case you’re working on.\n          - [Interaction management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/interaction-mgmt-fin-ops.md) -- Any finance request made through chat is logged in an auto-generated interaction record. Specialists can choose to create a case from the interaction record, create a request, and associate an interaction record with an existing finance case record.\n            - [Finance Operations Workspace inbox](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-ops-ws-inbox.md) -- Use the inbox to manage your incoming work items, such as chats and cases.\n            - [Create a new interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/view-create-new-interaction-fin-ops-ws.md) -- An interaction record is automatically created when you accept a chat through the chat queue in the Finance Operations Workspace. You can also manually create an interaction from the list page of the Finance Operations Workspace.\n            - [Create a finance case from an interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-fin-case-from-interaction-record.md) -- An interaction record is automatically created when you accept a chat through the chat queue in the Finance Operations Workspace. You can create a finance case from an interaction record for further investigation.\n            - [Associate an interaction with a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/associate-interaction-with-finance-case.md) -- Associate an interaction record to a finance case, if the interaction is related to an existing finance case.\n          - [Playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-ops-process-automation-designer-flows-for-playbook.md) -- Workflow Studio Playbooks enables you, as a business playbook owner, to organize Workflow Studio content into unified and digitized cross-enterprise processes.\n      - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/config-fin-case-mgmt.md) -- Plan and configure your implementation for Finance Case Management.\n        - [Install Finance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/install-fin-case-mgmt.md) -- Install the Finance Case Management application (sn_fin_ops) if you have the admin role. The application includes demo data and installs related ServiceNow Store Store applications and plugins if they are not already installed.\n          - [Components installed with Finance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/installed-with-fin-ops.md) -- Several types of components are installed with the activation of the Finance Case Management plugin, including roles, flows, and tables.\n            - [Application plugin installation sequence in Finance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/app-plugin-install-seq-fin-ops.md) -- View the consolidated list of plugins, high-level description of each plugin, and the dependencies that are required before installing each plugin in Finance Case Management.\n            - [Activate the Create Finance Inquiry for inbound email flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/activate-fin-case-inquiry-flow.md) -- Activate the Create Finance case on Inbound email inquiry flow to create a finance inquiry case automatically based on the information in an inbound email.\n        - [Configure Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/configuring-fin-ops-ws.md) -- Plan and configure your implementation for Finance Operations Workspace.\n          - [Workspace landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/configure-fin-ops-ws.md) -- Configure the landing page of the Finance Operations Workspace\n          - [Configure knowledge bases from the Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/configure-kb-fin-ops-ws.md) -- Configure a knowledge base so that guest users can publish the knowledge base articles from the Finance Operations Workspace.\n            - [Enable guest users to publish Knowledge Base articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/configure-kb-fin-ops-ws.md) -- Configure a knowledge base so that guest users can publish the knowledge base articles from the Finance Operations Workspace.\n            - [Publish Knowledge Base articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/configure-kb-fin-ops-ws.md) -- Configure a knowledge base so that guest users can publish the knowledge base articles from the Finance Operations Workspace.\n      - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/using-fin-case-mgmt.md) -- Finance specialists can create, track, and resolve finance requests efficiently.\n        - [Use the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/using-ec-fin-case-mgmt.md) -- Finance requesters can use the Employee Center to create finance inquiry, view the requests and tasks, and interact with the live agent.\n          - [Submit a finance request from Employee Center catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/submit-fin-req.md) -- Ask any general finance-related question.\n          - [View finance articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/view-finance-articles.md) -- View finance articles from the Employee Center.\n        - [Using the Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/using-fin-case-mgmt-workspace.md) -- Finance Specialists can use the Finance Operations Workspace to manage cases, tasks, knowledge articles, or interactions.\n          - [Create a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-case-from-ws.md) -- Create a finance case on behalf of a requester to track the progress.\n          - [Assign a finance case to yourself](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/assign-fin-ops-case-to-yourself.md) -- As a finance specialist, assign a finance case to yourself from the Finance Operations Workspace. Start resolving it.\n          - [Accept a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/accept-fin-case.md) -- As a finance specialist, if a finance case is assigned to you, accept the case to start resolving it.\n          - [Request additional information for a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/req-info-for-fin-inquiry-case.md) -- Request additional information from the requester to continue working on the finance inquiry case.\n          - [Search for finance cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/search-for-fin-cases.md) -- As a finance specialist, search for finance cases from the Finance Operations Workspace.\n          - [Initiate sidebar discussions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/initiate-sidebar-discussions.md) -- Start a sidebar discussion to collaborate with stakeholders while working on a finance inquiry case.\n          - [Create a finance task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-fin-task.md) -- Create a finance task and associate it to a finance case.\n          - [Create a finance task from a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-fin-case-task.md) -- Create a finance task from a finance case. Assign the task to a task owner or group to resolve that case.\n          - [Close a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/close-fin-case.md) -- Close a finance case after all the activities and tasks for resolving the case are complete.\n          - [Create a knowledge base article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-kb-fcm.md) -- Create knowledge base articles for finance-related topics.\n      - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-case-mgmt-reference.md) -- Reference topics provide additional information about the lists and forms that you use in Finance Case Management.\n        - [Create a finance case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-fin-inquiry-form.md) -- Use the Create New Finance Case form to enter finance case details and provide resolution information.\n          - [Finance Case form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/fin-case-form-tabs.md) -- The Finance case form includes tabs that store finance case information that a finance specialist can use to perform related tasks.\n        - [Create a finance task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-fin-task-form.md) -- Use the Create New Finance task form to provide details about the finance task.\n        - [Interaction form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/details-tab-fin-ops-interaction.md) -- For an auto-generated interaction record, the Details tab contains details of the interaction.\n        - [Create new interaction related record form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-interaction-related-record-form.md) -- Use the Create New Interaction Related Record form to provide details about the associated finance case.\n        - [Email notifications from Finance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/email-notifications-fin-case-mgmt.md) -- Finance Case Management sends email notifications when you perform certain actions on a finance case.\n        - [Create knowledge base article form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/finance-case-management/create-kb-form.md) -- Use the Create New Knowledge form to provide details about the knowledge base article.\n  - [ServiceNow Otto applications for Finance and Supply Chain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-common-landing.md) -- Use the ServiceNow Use ServiceNow Otto for Finance and Procurement to help fulfillers and requesters quickly summarize cases, including procurement, supplier, and invoice records, keeping them informed of progress and next steps.\n    - [ServiceNow Otto for Finance and Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-common.md) -- Use ServiceNow Otto for Finance and Procurement to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.\n      - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-exploring.md) -- Use ServiceNow Otto for Finance and Procurement to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.\n        - [Supporting information for ServiceNow Otto for Finance and Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-supporting-info.md) -- Get a quick overview of the important information that is related to the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.\n        - [Required roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-common-roles.md) -- Grant fulfiller, requester, and supplier user roles to access generative AI skills for ServiceNow Otto for Finance and Procurement.\n      - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/configure-now-assist-fsc.md) -- If you have the admin role, you can configure the ServiceNow Otto for Finance and Procurement application so that your fulfillers can use the agentic AI skills in Source-to-Pay Workspace Workspace and Core UI.\n        - [Customize generative AI skills for Common FSC features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/cust-now-assist-fsc-skill.md) -- If you have the admin role, you can customize a ServiceNow Otto for Sourcing and Procurement Operations (SPO) skill so that fulfillers and requesters can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and in Core UI.\n          - [Skill inputs for ServiceNow Otto for Finance and Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/input-triggers-now-assist-fsc.md) -- You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.\n        - [Customize supplier summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/cust-na-fsc-supplier-skill.md) -- If you have the admin role, you can customize the supplier summarization for fulfillers skill so that fulfillers can use the generative AI skills in Source-to-Pay Workspace to view relevant supplier information.\n          - [Skill inputs for Supplier summarization for fulfillers skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/input-triggers-na-fsc-supplier.md) -- You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.\n        - [Plugins for AI capabilities in Finance and Supply Chain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/spo-fsc-genai-comm-plugins.md) -- View the consolidated list of plugins required to use the common AI capabilities across Finance and Supply Chain products.\n      - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-using.md) -- As a fulfiller, you can use the AI skills for FSC Common to quickly summarize purchase orders in the S2P workspace using the Purchase order summarization for fulfillers skill.\n        - [Summarize a procurement case by using ServiceNow Otto for Finance and Procurement in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-summarize-po.md) -- Use the Procurement case summarization for fulfillers skill to summarize procurement cases. Summaries include status, progress, and required actions to keep fulfillers informed.\n        - [Categorize inquiry cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-fsc-common/categorize-inquiry-cases.md) -- Categorize invoice inquiry cases into sub-categories, based on case descriptions, using the Inquiry Classifier skill in ServiceNow Otto to route cases accurately and improve resolution speed.\n  - [Source-to-Pay Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-operations-overview.md) -- Source-to-Pay Operations enables you to create sourcing requests, onboard suppliers, and manage invoices and payments in one streamlined workflow. Collaborate across teams, automate tasks, and use playbooks to avoid delays in approvals, onboarding, and completing requests. Maintain accurate supplier data, fulfill and manage purchase orders, and resolve invoice exceptions, ensuring timely payments from sourcing to fulfillment.\n    - [Purchasing and sourcing workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-operations-sr-pr-workflows.md) -- Gain deeper insights into the complete process of sourcing, procuring, and paying for goods and services by exploring the Source-to-Pay purchasing and sourcing workflows.\n      - [End-to-end purchasing workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/s2p-solution-pr-workflow.md) -- Gather a high-level understanding of the end-to-end purchasing workflow with the Sourcing and Procurement Operations (SPO) and Accounts Payable Operations (APO) products within the Source-to-Pay (S2P) suite.\n      - [End-to-end sourcing workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/s2p-solution-sr-workflow.md) -- Gather a high-level understanding of the end-to-end sourcing workflow with the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO) products within the Source-to-Pay (S2P) suite.\n      - [End-to-end sourcing and supplier onboarding workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/spo-slo-sourcing-with-new-suppliers.md) -- With Sourcing and Procurement Operations and Supplier Lifecycle Operations together, provide complete visibility to all the stakeholders involved in the sourcing process, along with improved supplier onboarding experience.\n    - [ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-source-to-pay-operations.md) -- Use the ServiceNow ServiceNow Otto for Source-to-Pay Operations to help fulfillers and requesters quickly summarize cases, including procurement, supplier, and invoice records, keeping them informed of progress and next steps.\n      - [Source-to-Pay Operations common skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-common-skills.md) -- ServiceNow Otto supports Source-to-Pay workflows (APO, SPO, and SLO) with AI-powered email generation, sentiment analysis for case prioritization, and natural language data exploration and reporting. skills support Source-to-Pay workflows (APO, SPO and SLO) with AI-powered email generation, sentiment analysis for case prioritization, and natural language data exploration and reporting.\n    - [Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/source-to-pay-ws-overview.md) -- The Source-to-Pay Workspace provides experiences and tools that you can use to work on various activities, such as procuring goods, onboarding high-performing suppliers, and processing invoices.\n      - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/exploring-source-to-pay-operations.md) -- The Source-to-Pay Workspace is the central workspace for managing all Source-to-Pay Operations products and activities, including procurement, supplier lifecycle management, and accounts payable.\n        - [Source-to-Pay Workspace landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/source-to-pay-ws-landing-page.md) -- Depending on the product that you have installed and the role you're assigned, the landing page for each product is displayed in a separate tab under the Source-to-pay header. The product tabs that appear are named after each installed product.\n          - [SPO landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/procurement-workspace-landing-page.md) -- As a fulfiller within the procurement team, you can visually launch into your day with a one-stop-shop experience where you can view work that needs your attention, and use quick actions to navigate to internal and external websites.\n          - [SLO landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/supp-manager-ws-home.md) -- As a supplier manager, view a snapshot of your assigned supplier cases and tasks and take actions to resolve them.\n          - [APO landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/acc-pay-workspace-landing-page.md) -- The Source-to-Pay Workspace provides a centralized view of information and role-specific tasks, enabling quick access to relevant information.\n          - [POM landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/purch-order-mgmt-tab-s2pws.md) -- As an operational buyer, use the Purchase Order Management (POM) landing page to view a snapshot of your assigned purchase exceptions and tasks and take actions to resolve them.\n        - [Source-to-Pay Workspace list page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/source-to-pay-list-page.md) -- The Source-to-Pay Workspace list page enables you to see high-level information for all records in a list filter.\n          - [SPO list page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/procurement-specialist-list-page.md) -- As a Procurement Case Management (PCM) Agent, view and work with your procurement cases, and view the knowledge base. When logged in as a Procurement Specialist however, you can also view and work with the various case types, knowledge base, orders, receipt acknowledgments, interactions, and primary data.\n          - [SLO list page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/supp-workspace-list-page.md) -- As a supplier manager, use the list page to work on the various supplier case types, view the cases and tasks assigned to you, all the cases and tasks, all the unassigned tasks, Knowledge Base articles, and active suppliers.\n          - [APO list page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/acc-pay-workspace-list-page.md) -- Use the Source-to-Pay Workspace list view to access invoice cases, primary data, tasks, exceptions, and invoices assigned to you.\n          - [POM list page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/pom-list-page.md) -- As an Operational Buyer, use the list page to view all purchase order exceptions and work on the exceptions assigned to you.\n      - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/configuring-source-to-pay-ws.md) -- Configure Source-to-Pay Workspace to set up queues, work assignments, integrations, and other settings for accounts payable operations.\n        - [Configure knowledge bases from the Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/configuring-kb-publish.md) -- Configure knowledge bases so that guest users can read the created knowledge articles from the Source-to-Pay Workspace.\n          - [Enable guest users to read Knowledge Base articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/configuring-kb-publish.md) -- Configure knowledge bases so that guest users can read the created knowledge articles from the Source-to-Pay Workspace.\n          - [Publish Knowledge Base articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/configuring-kb-publish.md) -- Configure knowledge bases so that guest users can read the created knowledge articles from the Source-to-Pay Workspace.\n      - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/using-source-to-pay-ws.md) -- Source-to-Pay Workspace provides a unified environment where procurement specialists, sourcing managers, supplier managers, supplier contacts, and accounts payable specialists manage requests, cases, negotiations, supplier onboarding, supplier risk, and invoice processing.\n        - [Create a known error article from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/create-kb-article-s2p.md) -- Create known error articles to document the root cause and the workaround of a problem to help with resolving incidents.\n        - [Create a knowledge base article from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/create-kb-s2p.md) -- Create knowledge base articles within a knowledge base to share information across your organization.\n        - [AI Data Explorer using multiple tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/explore-ai-multi-tables.md) -- The AI Data Explorer interprets natural-language prompts to correlate data across multiple related Accounts Payable Operations, Sourcing and Procurement Operations, and Supplier Lifecycle Operations tables. Fulfillers get unified answers without manually exporting and joining data.\n          - [Using AI Data Explorer in Source-to-Pay Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/using-ai-data-explorer-in-source-to-pay.md) -- Use the AI Data Explorer in Source-to-Pay Operations to generate reports, visualizations, and data insights from APO, SPO and SLO workspace using natural language questions.\n          - [Query multiple tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/query-multiple-tables-using-explore-ai.md) -- Use natural-language prompts to retrieve and correlate data from multiple related tables in a single answer.\n      - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/source-to-pay-ws-reference.md) -- Reference information for articles, lists, and forms used in Source-to-Pay Workspace, including links to related product documentation.\n        - [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-workspace/procurement-workspace-analytics-center.md) -- With Source-to-Pay Workspace Analytics Center, you can ask a question about your data, and see how things are performing now and trends over time.\n    - [Integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-landing.md) -- You can find all the Source-to-Pay third-party integrations on the ServiceNow Store, and this section helps you understand these integrations.\n      - [Integration with third-party applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-third-party-integration.md) -- Extend the capabilities of Source-to-Pay Operations by integrating with third-party applications.\n        - [Source-to-Pay integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integration-framework.md) -- As part of the Source-to-Pay (S2P) integration framework, customers can install an optional third-party ERP integration application that enables primary data, fixed assets, purchase order, receipt, invoice, and tax integration capabilities between S2P and the third-party ERP application.\n          - [Inbound staging tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/s2p-inbound-staging-tables.md) -- The inbound staging tables for Source-to-Pay Operations temporarily store source-to-pay data before it is sent to the Source-to-Pay primary data tables.\n            - [Inbound staging tables Sourcing Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-inbound-staging-tables.md) -- The inbound staging tables for Sourcing and Procurement Operations temporarily store sourcing and procurement data before it is sent to the SPO primary data tables.\n              - [CMDB Model Category Stage inbound](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-prod-cate-inbound-table.md) -- The CMDB Model Category Stage inbound [sn_fcms_intg_cmdb_model_category_stage] staging table temporarily stores important data about product model categories before this data is sent to the primary table.\n              - [CMDB Service Model Stage inbound](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-serv-mod-inbound-table.md) -- The CMDB Service Model Stage inbound [sn_fcms_intg_cmdb_service_model_stage] staging table temporarily stores important data about service models before this data is sent to the primary table.\n              - [CMN Location Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-loc-inbound-table.md) -- The CMN Location Stage inbound [sn_fcms_intg_cmn_location_stage] staging table temporarily stores important data about locations before this data is sent to the primary table.\n              - [Catalog Import staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/catalog-import-staging-table.md) -- The Catalog Import [sn_spend_intg_imp_catalog] staging table temporarily stores important data about catalog imports before this data is sent to the primary table.\n              - [Catalog Error staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/catalog-error.md) -- The Catalog Error [sn_spend_intg_catalog_error] staging table temporarily stores important data about any catalog errors before this data is sent to the primary table.\n              - [Cost Center Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-cost-center-inbound-table.md) -- The Cost Center Stage inbound [sn_fcms_intg_imp_cost_center] staging table temporarily stores important data about cost centers before this data is sent to the primary table. You can use this table to lookup all the cost center details.\n              - [Department Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-dept-inbound-table.md) -- The Department Stage inbound [sn_fcms_intg_department_stage] staging table temporarily stores important data about departments before this data is sent to the primary table.\n              - [ERP Plant Address Mapping Stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-erp-plant-address-inbound-table.md) -- The ERP Plant Address Mapping Stage inbound [sn_fcms_intg_erp_plant_address_mapping_stage] staging table temporarily stores important data about ERP plant address before this data is sent to the primary table.\n              - [FX Currency Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-fx-currency-inbound-table.md) -- The FX Currency Stage inbound [sn_fcms_intg_fx_currency_stage] staging table temporarily stores important data about FX currencies before this data is sent to the primary table.\n              - [FX Rate Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-fx-rate-inbound-table.md) -- The FX Rate Stage inbound [sn_fcms_intg_fx_rate_stage] staging table temporarily stores important data about FX rates before this data is sent to the primary table.\n              - [Fixed asset details stage inbound](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/fixed-asset-details-stage-inbound-table.md) -- The Fixed asset details inbound [sn_fcms_intg_imp_fixed_asset_details] staging table temporarily stores important data about imported invoice line before this data is sent to the primary table.\n              - [GL Account Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-gl-account-inbound-table.md) -- The GL Account Stage inbound [sn_fcms_intg_gl_account_stage] staging table temporarily stores important data about General Ledger (GL) accounts before this data is sent to the primary table.\n              - [Import Availability Updates inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-import-avail-inbound-table.md) -- The Import Availability Updates inbound [sn_spend_intg_imp_availability] staging table temporarily stores important data about cost allocations before this data is sent to the primary table.\n              - [Availability Error staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/availability-error-staging-table.md) -- The Availability Error [sn_spend_intg_availability_error] staging table stores important data about availability error so that an ERP integrator can export this data to a third-party ERP system.\n              - [Cost Allocation inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-cost-alloc-inbound-table.md) -- The Cost Allocation inbound [sn_spend_intg_imp_cost_allocation] staging table temporarily stores important data about cost allocations before this data is sent to the primary table.\n              - [Invoice inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-inbound-invoice-table.md) -- The Invoice inbound [sn_shop_invoice] staging table temporarily stores important data about shopping invoices before this data is sent to the primary table.\n              - [Purchase Order inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-inbound-pur-order-table.md) -- The Purchase Order inbound [sn_fcms_intg_imp_order] staging table temporarily stores important data about purchase orders before this data is sent to the primary table.\n              - [Purchase Order Line inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-inbound-pol-table.md) -- The Purchase Order Line inbound [sn_fcms_intg_imp_order_line] staging table temporarily stores important data about purchase order lines before this data is sent to the primary table.\n              - [Receipt inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-inbound-receipt-table.md) -- The Receipt inbound [sn_fcms_intg_imp_receipt] staging table temporarily stores important data about receipts before this data is sent to the primary table.\n              - [Legal Entity Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-legal-entity-inbound-table.md) -- The Legal entity stage inbound [sn_fcms_intg_legal_entity_stage] staging table temporarily stores important data about legal entities before this data is sent to the primary table.\n              - [Office Location Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-office-loc-inbound-table.md) -- The Office Location Stage inbound [sn_fcms_intg_office_location_stage] staging table temporarily stores important data about office locations before this data is sent to the primary table.\n              - [Order Acknowledgement staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/order-acknowledgement-staging-table.md) -- The Order Acknowledgment [sn_spend_intg_imp_purchase_order_ack] staging table temporarily stores important data about order acknowledgements before this data is sent to the primary table.\n              - [Order Acknowledgement Error staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/order-acknowledgement-error.md) -- The Order Acknowledgement Error [sn_spend_intg_order_ack_error] staging table temporarily stores important data about any errors in the order price imports before this data is sent to the primary table.\n              - [Payment Terms Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-pay-terms-inbound-table.md) -- The Payment Terms Stage inbound [sn_fcms_intg_payment_term_stage] staging table temporarily stores important data about payment terms before this data is sent to the primary table.\n              - [Price Import staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/price-import-staging-table.md) -- The Price Import [sn_spend_intg_imp_price] staging table temporarily stores important data about price imports before this data is sent to the primary table.\n              - [Price Error outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/price-error-staging-table.md) -- The Price Error [sn_spend_intg_price_error] staging table stores important data about pricing error so that an ERP integrator can export this data to a third-party ERP system.\n              - [Product Model Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-prod-mod-inbound-table.md) -- The Product Model Stage inbound [sn_fcms_intg_cmdb_model_stage] staging table temporarily stores important data about product models before this data is sent to the primary table.\n              - [Purchase Entity Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-purch-entity-inbound-table.md) -- The Purchase Entity Stage inbound [sn_fcms_intg_imp_purchase_entity] staging table temporarily stores important data about purchase entities before this data is sent to the primary table.\n              - [Purchase Line Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-purch-line-stage-inbound-table.md) -- The Purchase Entity Stage inbound [sn_spend_intg_purchase_line] staging table temporarily stores important data about purchase entities before this data is sent to the primary table.\n              - [Purchase Requisition staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/purchase-requisition-staging-table.md) -- The Purchase requisition [sn_spend_intg_purchase_requisition] staging table temporarily stores important data about purchase requests before this data is sent to the primary table.\n              - [Spend Shipment Import inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spend-shipment-import-inbound-table.md) -- The Spend Shipment Import inbound [sn_spend_intg_imp_shipment] staging table temporarily stores important data about spend shipment imports before this data is sent to the primary table.\n              - [Shipment Error staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/shipment-error-staging-table.md) -- The Shipment Error [sn_spend_intg_shipment_error] staging table temporarily stores important data on any shipment errors before this data is sent to the primary table.\n              - [Supplier Product Stage inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-supp-prod-inbound-table.md) -- The Supplier Product Stage inbound [sn_spend_intg_supplier_product_stage] staging table temporarily stores important data about supplier products before this data is sent to the primary table.\n              - [Third Party Sourcing Registration staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/third-party-sourcing-registration-staging-table.md) -- The Third Party Sourcing Registration [sn_spend_intg_sourcing_vendor] table temporarily stores important data on third party sourcing registrations before this data is sent to the primary table.\n              - [Third Party Unit Mapping staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/third-party-unit-mapping-staging-table.md) -- The Third Party Unit Mapping [sn_spend_intg_third_party_uom_map] staging table temporarily stores important data on third party mapping before this data is sent to the primary table.\n              - [Third Party Unit staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/third-party-unit-staging-table.md) -- The Third Party Unit [sn_spend_intg_third_party_uom] staging table temporarily stores important data on third party units before this data is sent to the primary table.\n              - [Unit Measure inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/unit-measure-inbound-staging-table.md) -- The Third Party Unit [sn_fcms_intg_imp_uom] staging table temporarily stores important data on third party units before this data is sent to the primary table.\n            - [Inbound staging tables for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-inbound-staging-tables.md) -- The inbound staging tables for Supplier Lifecycle Operations temporarily store supplier data before it is sent to the SLO primary data tables.\n              - [Supplier Contact inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supp-contact-inbound-table.md) -- The Supplier contact inbound [sn_fcms_intg_supplier_contact_inbound] staging table temporarily stores important data about a supplier contact before this data is sent to the Supplier Contact [vm_vdr_contact] primary table.\n              - [Supplier inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supplier-inbound-table.md) -- The Supplier inbound [sn_fcms_intg_imp_supplier] staging table temporarily stores important data about the supplier before this data is sent to the Supplier [sn_fin_supplier] primary table.\n              - [Supplier Legal Entity mapping inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-legal-entity-inbound-table.md) -- The Supplier legal entity mapping inbound [sn_fcms_intg_supplier_legal_entity_inbound] staging table temporarily stores important data about the legal entities of a supplier before this data is sent to the Supplier Legal Entity Mapping (sn_fin_supplier_detail) primary table.\n              - [Supplier Location inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supp-location-inbound-table.md) -- The Supplier location inbound [sn_fcms_intg_supplier_location_inbound] staging table temporarily stores important data about the geographical location of a supplier before this data is sent to the Supplier Location [sn_slm_m2m_location] and Location [cmn_location] primary tables.\n              - [Supplier Payment inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supp-payment-inbound-table.md) -- The Supplier payment inbound [sn_fcms_intg_supplier_payment_inbound_stage] staging table temporarily stores important data about the payment information of a supplier before this data is sent to the Supplier Payment Information [sn_fin_supplier_payment] primary table.\n            - [Inbound staging tables for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/inbound-staging-tables-for-apo.md) -- Inbound staging tables for Accounts Payable Operations temporarily store invoice data from ERP sources before transferring it to primary data tables.\n              - [Invoice import inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/inbound-invoice-import-staging-table.md) -- The invoice import inbound [sn_spend_intg_imp_invoice] staging table temporarily stores important data about the imported invoice before this data is sent to the [sn_shop_invoice] primary table.\n              - [Import error staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/import-error-staging-table.md) -- Field descriptions for the Import error [sn_spend_intg_import_error] staging table, which temporarily stores import error data before it is transferred to the primary table.\n              - [Invoice line import inbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/inbound-invoice-line-staging-table.md) -- The Invoice line import inbound [sn_spend_intg_imp_invoice_line] staging table temporarily stores important data about imported invoice line before this data is sent to the [sn_shop_invoice_line] primary table.\n              - [Invoice payment detail import inbound table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/invoice-payment-detail-staging-table.md) -- Field descriptions and data types for the Invoice Payment Detail Import Inbound [sn_spend_intg_imp_invoice_payment_detail] staging table. This table stores imported invoice payment detail data from ERP systems before transfer to the [sn_shop_invoice_payment_detail] primary table.\n              - [Organization tax details inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-org-tax-details-inbound-table.md) -- The Organization tax details inbound [sn_fcms_intg_org_tax_detail_inbound] staging table temporarily stores important data about an organization's tax information before this data is sent to the Organization Tax Details [sn_fin_org_tax_detail] primary table.\n              - [Invoice tax line staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/inbound-invoice-tax-line-staging-table-apo.md) -- The invoice tax line inbound [sn_spend_intg_imp_invoice_tax_line] staging table temporarily stores important data about the invoice tax line before this data is sent to the [sn_shop_invoice_tax_line] primary table.\n              - [Invoice staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/invoice-staging-table.md) -- The invoice staging [sn_ap_ic_invoice_stage] table temporarily stores the header-level invoice data from Document Intelligence before it is transferred to the invoice record.\n              - [Invoice line stage table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/invoice-line-staging-table.md) -- The invoice line stage [sn_ap_ic_invoice_line_stage] table stores line-level invoice data extracted by Document Intelligence.\n          - [Outbound staging tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/s2p-outbound-staging-tables.md) -- The outbound staging tables for Source-to-Pay Operations store source-to-pay data before it is exported to a third-party ERP system.\n            - [Outbound staging tables Sourcing Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-outbound-staging-tables.md) -- The outbound staging tables for Sourcing and Procurement Operations store sourcing and procurement data before it is exported to a third-party ERP system.\n              - [Outbound Cost Allocation staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-cost-alloc-outbound-table.md) -- The Outbound Cost Allocation [sn_spend_intg_outbound_cost_allocation] staging table stores important data about the cost allocations created so that an ERP integrator can export this data to a third-party ERP system.\n              - [Outbound Order staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-create-po-outbound-table.md) -- The Outbound Order [sn_spend_intg_outbound_purchase_order] staging table stores important data about the purchase orders created so that an ERP integrator can export this data to a third-party ERP system.\n              - [Outbound Order Line staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-create-pol-outbound-table.md) -- The Outbound Order Line [sn_spend_intg_outbound_purchase_order_line] staging table stores important data about the purchase order lines created so that an ERP integrator can export this data to a third-party ERP system.\n              - [Outbound Receipt staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/spo-create-receipt-outbound-table.md) -- The Outbound Receipt [sn_spend_intg_outbound_receipt] staging table stores important data about the receipts created so that an ERP integrator can export this data to a third-party ERP system.\n              - [Third-party Registration outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/third-party-registration-outbound-table.md) -- The Third-party Registration [sn_spend_intg_third_party_registration] outbound staging table stores important data about the third-party registrations created so that an ERP integrator can export this data to a third-party ERP system.\n              - [Third-party Model Mapping outbound staging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/third-party-model-map-staging-table.md) -- The Third-party Model Mapping [sn_spend_intg_third_party_category_map] outbound staging table stores important data about the Third-party Model Mapping created so that an ERP integrator can export this data to a third-party ERP system.\n            - [Outbound staging tables for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-outbound-staging-tables.md) -- The outbound staging tables for Supplier Lifecycle Operations store supplier data before it is exported to a third-party ERP system.\n              - [Supplier contact outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supp-contact-outbound-table.md) -- The Supplier contact outbound [sn_spend_intg_supplier_contact_outbound] staging table temporarily stores important data about a supplier contact so that an ERP integrator can export this data to a third-party ERP system.\n              - [Supplier legal entity mapping outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-legal-entity-outbound-table.md) -- The Supplier legal entity mapping outbound [sn_fcms_intg_supplier_legal_entity_outbound] staging table temporarily stores important data about the legal entities of a supplier so that an ERP integrator can export this data to a third-party ERP system.\n              - [Supplier location outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supp-location-outbound-table.md) -- The Supplier location outbound [sn_spend_intg_supplier_location_outbound] staging table stores important data about the geographical location of a supplier so that an ERP integrator can export this data to a third-party ERP system.\n              - [Supplier outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supplier-outbound-table.md) -- The Supplier outbound [sn_spend_intg_outbound_supplier​] staging table stores important data about the supplier so that an ERP integrator can export this data to a third-party ERP system.\n              - [Supplier payment outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-supp-payment-outbound-table.md) -- The Supplier payment outbound [sn_spend_intg_supplier_payment_outbound_stage] staging table temporarily stores important data about the payment information of a supplier so that an ERP integrator can export this data to a third-party ERP system.\n            - [Outbound staging tables for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/outbound-staging-tables-for-apo.md) -- The outbound staging tables in Accounts Payable Operations store invoice data before export to a third-party ERP systems for review, validation, and troubleshooting.\n              - [Organization tax details outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/slo-org-tax-details-outbound-table.md) -- The Organization tax details outbound [sn_spend_intg_outbound_tax_detail] staging table stores important data about an organization's tax information so that an ERP integrator can export this data to a third-party ERP system.\n              - [Outbound invoice staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/outbound-invoice-tables-for-apo.md) -- Field descriptions and data types for the outbound invoice [sn_spend_intg_outbound_invoice] staging table used to configure ERP integrations that export invoice data to third-party ERP systems.\n              - [Invoice error staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/invoice-error.md) -- Field descriptions and data types for the Invoice error [sn_spend_intg_import_error] staging table used to capture invoice integration error data before transfer to the primary table.\n              - [Outbound invoice line staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/outbound-invoice-line-table-for-apo.md) -- Field descriptions for the Outbound invoice line [sn_spend_intg_outbound_invoice_line] staging table used to configure ERP integrations that export invoice line data to third-party ERP systems.\n              - [Outbound invoice tax line staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/outbound-invoice-taxline-table-apo.md) -- Field descriptions and data types for the Outbound invoice tax line [sn_spend_intg_outbound_invoice_tax_line] staging table used to export invoice tax line data to third-party ERP systems.\n          - [Integration framework transform maps and subflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/s2p-transform-maps-flows.md) -- The transform maps transform the source-to-pay data from the inbound staging tables to the Source-to-Pay primary data tables. The subflows move the source-to-pay data from the outbound staging tables to a third-party ERP system.\n          - [Errors in staging tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/integration-errors-in-staging-tables.md) -- ERP integration errors are recorded as system-generated error tasks in staging tables and appear in the Tasks area of the Source-to-Pay workspace, where outbound and inbound integration errors are categorized separately for resolution and reintegration.\n          - [Scheduled jobs to fetch primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/run-scheduled-job-to-fetch-primary-data.md) -- Schedule on-demand jobs to fetch primary data from ERP sources into Accounts Payable Operations at defined intervals.\n            - [Create Integration Service record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/create-integration-service-record.md) -- Create Integration Service records to configure how ERP and external systems exchange data with Accounts Payable Operations.\n            - [Run scheduled jobs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/execute-scheduled-job.md) -- Run adhoc scheduled jobs to fetch entity primary data from the target ERP source.\n          - [Primary data integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/master-data-integration.md) -- All primary data are synchronized based on the configurable scheduled job Fetch Spend Primary Data. For supplier primary data, if an update is made in the ERP, it is synchronized with Source-to-Pay (S2P) even if the scheduled job has not been triggered.\n          - [Fixed asset integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/fixed-asset-integration.md) -- Fixed assets are created automatically in Source-to-Pay (S2P) on creation of a purchase order, when capitalization policy criteria are satisfied, and synchronized to the ERP system asynchronously.\n          - [Purchase order integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/purchase-order-integration-2.md) -- Purchase orders are created in Source-to-Pay (S2P) and synchronized to the ERP system asynchronously.\n          - [Receipt integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/receipt-integration.md) -- Receipts are created in Source-to-Pay (S2P) and synchronized to the ERP system asynchronously.\n          - [Invoice integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/invoice-integration.md) -- Invoices are created either manually in Source-to-Pay (S2P) or through an external supplier portal. Generic API synchronizes invoices created from a supplier portal into S2P.\n          - [ERP source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source.md) -- An ERP Source [sn_fin_erp_source] table is available in Source-to-Pay (S2P) as part of the Finance Common Architecture application.\n          - [ERP source configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source-configuration.md) -- ERP source configuration allows specific customer logic to be implemented to populate values specific to third-party ERP systems. It contains all the service mappings defined between Source-to-Pay (S2P) and the third-party ERP system.\n          - [Integration settings on Source-to-Pay side](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/integration-settings-psm-side.md) -- Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to automatically post purchase order, receipt, invoice, and download primary data from the ERP.\n            - [Set up the authentication profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/setup-authentication-profile-erp-intg.md) -- Create a basic authentication profile that can be used for web service integration with ERP. Register the ERP integration user name and password to create the authentication profile and associate it to service maps.\n            - [Define ERP source configuration for Source-to-Pay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/define-erp-source-config-psm.md) -- ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the Source-to-Pay (S2P) tables.\n            - [Configure service maps for Source-to-Pay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-service-maps-psm-erp.md) -- For configuring service maps, provide the connection end point and the ERP credentials that you set up for your authentication profile. Also, create a separate web service record for each service request that you want to customize.\n            - [Load data to ERP user mapping table for Source-to-Pay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/load-data-erp-user-mapping-psm.md) -- Set up Source-to-Pay (S2P) and ERP User ID mapping for the integration to work. The mapping is maintained for all active users who have the procurement buyer role in ERP. These users should be used in the requisition assignment rule.\n        - [ERP Integration Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-integration-framework.md) -- The Source-to-Pay (S2P) ERP Integration Framework enables seamless data exchange between ServiceNow and third-party Enterprise Resource Planning (ERP) systems. This framework supports comprehensive integration of primary data, transactional data (purchase orders, receipts, invoices), fixed assets, and tax information across multiple ERP instances.\n          - [Supplier Contact inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-slo-supp-contact-inbound-table.md) -- The Supplier contact inbound [sn_fcms_intg_supplier_contact_inbound] staging table temporarily stores important data about a supplier contact before this data is sent to the Supplier Contact [vm_vdr_contact] primary table.\n          - [Supplier Location inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-slo-supp-location-inbound-table.md) -- The Supplier location inbound [sn_fcms_intg_supplier_location_inbound] staging table temporarily stores important data about the geographical location of a supplier before this data is sent to the Supplier Location [sn_slm_m2m_location] and Location [cmn_location] primary tables.\n          - [Supplier Payment inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-slo-supp-payment-inbound-table.md) -- The Supplier payment inbound [sn_fcms_intg_supplier_payment_inbound_stage] staging table temporarily stores important data about the payment information of a supplier before this data is sent to the Supplier Payment Information [sn_fin_supplier_payment] primary table.\n          - [Supplier Legal Entity Mapping inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-slo-supplier-legal-entity-mapping-inbound-table.md) -- The Supplier Legal Entity Mapping inbound [sn_sap_data_int_supplier_stg] staging table temporarily stores important data about the legal entities of a supplier before this data is sent to the Supplier Legal Entity Mapping [sn_fin_supplier_detail] primary table. This staging table is delivered in a separate SAP data-integration scope rather than sn_fcms_intg, but it is populated as part of primary supplier data.\n          - [Cost Center Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-cost-center-inbound-table.md) -- The Cost Center Stage inbound [sn_fcms_intg_imp_cost_center] staging table temporarily stores important data about cost centers before this data is sent to the primary table. You can use this table to lookup all the cost center details.\n          - [Department Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-dept-inbound-table.md) -- The Department Stage inbound [sn_fcms_intg_department_stage] staging table temporarily stores important data about departments before this data is sent to the primary table.\n          - [FX Currency Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-fx-currency-inbound-table.md) -- The FX Currency Stage inbound [sn_fcms_intg_fx_currency_stage] staging table temporarily stores important data about FX currencies before this data is sent to the primary table.\n          - [FX Rate Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-fx-rate-inbound-table.md) -- The FX Rate Stage inbound [sn_fcms_intg_fx_rate_stage] staging table temporarily stores important data about FX rates before this data is sent to the primary table.\n          - [GL Account Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-gl-account-inbound-table.md) -- The GL Account Stage inbound [sn_fcms_intg_gl_account_stage] staging table temporarily stores important data about General Ledger (GL) accounts before this data is sent to the primary table.\n          - [Purchase Order Line inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-inbound-pol-table.md) -- The Purchase Order Line inbound [sn_fcms_intg_imp_order_line] staging table temporarily stores important data about purchase order lines before this data is sent to the primary table.\n          - [Purchase Order inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-inbound-pur-order-table.md) -- The Purchase Order inbound [sn_fcms_intg_imp_order] staging table temporarily stores important data about purchase orders before this data is sent to the primary table.\n          - [Receipt inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-inbound-receipt-table.md) -- The Receipt inbound [sn_fcms_intg_imp_receipt] staging table temporarily stores important data about receipts before this data is sent to the primary table.\n          - [Legal Entity Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-legal-entity-inbound-table.md) -- The Legal entity stage inbound [sn_fcms_intg_legal_entity_stage] staging table temporarily stores important data about legal entities before this data is sent to the primary table.\n          - [CMN Location Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-loc-inbound-table.md) -- The CMN Location Stage inbound [sn_fcms_intg_cmn_location_stage] staging table temporarily stores important data about locations before this data is sent to the primary table.\n          - [Office Location Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-office-loc-inbound-table.md) -- The Office Location Stage inbound [sn_fcms_intg_office_location_stage] staging table temporarily stores important data about office locations before this data is sent to the primary table.\n          - [Payment Terms Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-pay-terms-inbound-table.md) -- The Payment Terms Stage inbound [sn_fcms_intg_payment_term_stage] staging table temporarily stores important data about payment terms before this data is sent to the primary table.\n          - [CMDB Model Category Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-prod-cate-inbound-table.md) -- The CMDB Model Category Stage inbound [sn_fcms_intg_cmdb_model_category_stage] staging table temporarily stores important data about product model categories before this data is sent to the primary table.\n          - [Product Model Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-prod-mod-inbound-table.md) -- The Product Model Stage inbound [sn_fcms_intg_cmdb_model_stage] staging table temporarily stores important data about product models before this data is sent to the primary table.\n          - [Purchase Entity Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-purch-entity-inbound-table.md) -- The Purchase Entity Stage inbound [sn_fcms_intg_imp_purchase_entity] staging table temporarily stores important data about purchase entities before this data is sent to the primary table.\n          - [CMDB Service Model Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-serv-mod-inbound-table.md) -- The CMDB Service Model Stage inbound [sn_fcms_intg_cmdb_service_model_stage] staging table temporarily stores important data about service models before this data is sent to the primary table.\n          - [Supplier Stage inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-spo-supplier-inbound-table.md) -- The Supplier Stage inbound [sn_fcms_intg_imp_supplier] staging table temporarily stores important data about suppliers before this data is sent to the primary table.\n          - [Supplier legal entity mapping outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-slo-legal-entity-outbound-table.md) -- The Supplier legal entity mapping outbound [sn_fcms_intg_supplier_legal_entity_outbound] staging table temporarily stores important data about the legal entities of a supplier so that an ERP integrator can export this data to a third-party ERP system.\n        - [Source-to-Pay integration with SAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-sap-integration.md) -- The Source-to-Pay integration with SAP enables you to send purchase orders, receipts, and invoices created on the SAP from your ServiceNow instance. This integration helps in looking up or extracting primary data objects from SAP into ServiceNow.\n          - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/exploring-source-to-pay-sap-integration.md) -- Learn more about the Source-to-Pay integration with SAP.\n            - [Execute RFC](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/execute-rfc-source-to-pay-sap-integration.md) -- Execute RFC from the available list.\n          - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configuring-source-to-pay-sap-integration.md) -- Integrate the ServiceNow instance with SAP by creating a custom OAuth application in SAP ECC and SAP S4 HANA to authenticate ServiceNow requests.\n            - [ERP Source Configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source-configuration-sap.md) -- Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to automatically post purchase order, receipt, invoice, and download primary data from the ERP.\n            - [Define ERP source configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/define-erp-source-sap.md) -- ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the SAP tables.\n            - [Configure integration services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-service-maps-sap.md) -- For configuring integration services, provide the connection end point and the SAP ERP credentials that you set up for your authentication profile. Also, create a separate integration service record for each service request that you want to customize.\n            - [Look up primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/look-up-primary-data-sap.md) -- You can run a job to look up primary data (for example, Currencies) from different ERP sources into ServiceNow.\n            - [Manually execute inbound flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/manually-trigger-inbound-subflows-sap.md) -- You can manually trigger flows or subflows in SAP on demand. Follow these steps to manually trigger a flow or subflow.\n            - [Scheduled jobs to fetch data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/scheduled-jobs-to-primary-data-sap.md) -- You can schedule on-demand jobs to be run at specific intervals of time to fetch primary data from different SAP ERP sources into ServiceNow.\n              - [Run scheduled jobs in SAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/run-scheduled-jobs-sap.md) -- Run adhoc scheduled jobs to look up entity primary data from the target SAP ERP source.\n          - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/using-source-to-pay-sap-integration.md) -- Understand how you can use Source-to-Pay integration with SAP to handle sales orders, procurement, finance, and so on, in SAP from your ServiceNow instance.\n            - [Use schedule flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/using-schedule-flows-sap.md) -- Use the schedule flows that interact with SAP to pull information on purchase requisition, purchase order, receipt, invoice, and sourcing.\n              - [Use an Outbound flow or subflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-flow-or-subflow-sap.md) -- A flow or subflow can be executed in SAP using the Workflow Studio. Follow these steps to run a flow or subflow.\n              - [Copy a flow or subflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/copy-flow-or-subflow-sap.md) -- You can create a copy of the flow or subflow and make the necessary modifications. Use the following steps to activate a flow or subflow.\n          - [Source-to-Pay integrations with SAP reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/s2p-integrations-sap-reference.md) -- Reference topics provide additional information on integrating Source-to-Pay Operations with SAP integrations, including primary data, fixed assets, purchase orders, receipts, invoices, and tax integration between Source-to-Pay and ERP systems.\n        - [3CLogic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integration-3clogic.md) -- Integrating Source-to-Pay Operations with 3CLogic provides omnichannel experience and self-service features.\n        - [Source-to-Pay integration with Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-oracle-ebs-integration.md) -- The Source-to-Pay integration with Oracle EBS enables you to handle sales orders, procurement, finance, and so on, in Oracle EBS from your ServiceNow instance.\n          - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configuring-source-to-pay-oracle-ebs-integration.md) -- Integrate the ServiceNow instance and Oracle EBS by creating a custom OAuth application in Oracle EBS to authenticate ServiceNow requests.\n            - [ERP source configuration for Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source-configuration-oracle.md) -- Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to automatically post purchase order, receipt, invoice, and download primary data from the ERP.\n            - [Define ERP source configuration for Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/define-erp-source-oracle.md) -- ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the Oracle EBS tables.\n            - [Configure integration services for Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-service-maps-oracle-ebs.md) -- For configuring integration services, provide the connection end point and the Oracle EBS ERP credentials that you set up for your authentication profile. Also, create a separate web service record for each service request that you want to customize.\n            - [Load data to ERP user-mapping table for Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/load-data-erp-user-mapping-oracle-ebs.md) -- Set up Oracle EBS and ERP User ID mapping for the integration to work. The mapping is maintained for all active users who have the procurement buyer role in ERP. These users should be used in the requisition assignment rule.\n            - [Look up primary data in Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/look-up-primary-data-oracle-ebs.md) -- You can run a job to look up primary data from different ERP sources into ServiceNow.\n            - [Scheduled jobs to look up primary data in Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/scheduled-jobs-to-primary-data-oracle-ebs.md) -- You can schedule on-demand jobs to be run at specific intervals of time to fetch primary data from different Oracle EBS ERP sources into ServiceNow.\n              - [Run scheduled jobs in Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/run-scheduled-jobs-oracle-ebs.md) -- Run adhoc scheduled jobs to look up entity primary data from the target Oracle EBS ERP source.\n          - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/using-source-to-pay-oracle-ebs-integration.md) -- Learn how you can use Source-to-Pay integration with Oracle EBS to handle sales orders, procurement, finance, and so on, in Oracle EBS from your ServiceNow instance.\n            - [Use schedule flows in Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/using-schedule-flows-oracle-ebs.md) -- Use the schedule flows to retrieve information from Oracle EBS, including invoices, cost centers, product models, payment terms, purchasing organizations, departments, GL accounts, currencies, FX rates, invoice payment details, suppliers, plant addresses, and legal entities.\n              - [Manually trigger flows or subflows in Oracle EBS (Inbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/manually-trigger-inbound-subflows-oracle.md) -- You can manually trigger flows or subflows in Oracle EBS on demand. Follow these steps to manually trigger a flow or subflow.\n              - [Use a flow or subflow in Oracle EBS (Outbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-flow-or-subflow-oracle-ebs.md) -- A flow or subflow can be executed in Oracle EBS using the Workflow Studio. Follow these steps to run a flow or subflow.\n              - [Copy a flow or subflow in Oracle EBS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/copy-flow-or-subflow-oracle-ebs.md) -- You can create a copy of the a flow or subflow and make the necessary modifications. Use the following steps to activate a flow or subflow.\n        - [Source-to-Pay integration with SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integration-sap-ariba.md) -- The Source-to-Pay integration with SAP Ariba enables you to handle sales orders, procurement, finance, and so on, in SAP Ariba from your ServiceNow instance.\n          - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configuring-source-to-pay-sap-ariba-integration.md) -- Integrate the ServiceNow instance and SAP Ariba using the SSH, Basic Auth, OAuth 2.0, and API Key credentials SAP Ariba to authenticate ServiceNow requests.\n            - [ERP source configuration for SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source-configuration-sap-ariba.md) -- Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to post purchase order, receipt, invoice, and download primary data automatically from the ERP system.\n            - [Define ERP source configuration for SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/define-erp-source-sap-ariba.md) -- ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the SAP Ariba tables.\n            - [Configure integration services for SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-service-maps-sap-ariba.md) -- For configuring integration services, provide the connection end point and the SAP Ariba credentials that you set up for your authentication profile. Also, create a integration service record for each entity you want to customize.\n            - [Look up primary data in SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/look-up-primary-data-sap-ariba.md) -- You can run a job to look up primary data from different ERP sources into ServiceNow.\n          - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/using-source-to-pay-sap-ariba-integration.md) -- Use Source-to-Pay integration with SAP Ariba to handle sales orders, procurement, finance, and so on in SAP Ariba from your ServiceNow instance.\n            - [Use flows in SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-flows-sap-ariba.md) -- Use flows to retrieve information from SAP Ariba, including invoices, cost centers, product models, payment terms, purchasing organizations, departments, GL accounts, currencies, FX rates, invoice payment details, suppliers, supplier bids, and legal entities.\n              - [Manually trigger flows or subflows in SAP Ariba (Inbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/manually-trigger-subflows-sap-ariba.md) -- You can manually trigger flows or subflows in SAP Ariba on demand.\n              - [Use a flow or subflow in SAP Ariba (Outbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-subflow-sap-ariba.md) -- Execute a flow or subflow in SAP Ariba using the Workflow Studio.\n              - [Copy a flow or subflow in SAP Ariba](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/copy-subflow-sap-ariba.md) -- You can create a copy of the a flow or subflow, and modify based on your requirements.\n        - [Source-to-Pay integration with Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-coupa-integration.md) -- The Source-to-Pay integration with Coupa enables you to handle business spend and automate approvals, contracts, inventory, purchase orders, requisitions, suppliers, and user management in Coupa from your instance.\n          - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configuring-source-to-pay-coupa-integration.md) -- Integrate your ServiceNow instance and Coupa by creating a custom OAuth application in Coupa to authenticate ServiceNow requests.\n            - [ERP Source Configuration for Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source-configuration-coupa.md) -- Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to post purchase order, receipt, invoice, and download primary data from the ERP automatically.\n            - [Define an ERP source configuration for Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/define-erp-source-coupa.md) -- Define an ERP source configuration that specifies the Coupa ERP source to which the ERP system connects. Map the integration payload with the Coupa tables.\n            - [Configure integration services for Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-integration-services-coupa.md) -- Configure integration services for Coupa. Provide the connection end point and the Coupa ERP credentials that you set up for your authentication profile. Also, create a separate web service record for each service request that you want to customize.\n            - [Activate the schedule flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/activate-schedule-flows-coupa.md) -- Activate the schedule flow that interacts with Coupa to pull information into your ServiceNow instance. You can pull information on primary data, supplier management, sourcing, invoice, and so on.\n            - [Looking up primary data in Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/look-up-primary-data-coupa.md) -- You can run a job to look up primary data from different ERP sources into ServiceNow\n          - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/using-source-to-pay-coupa-integration.md) -- Use the Source-to-Pay integration with Coupa to process employee information at ServiceNow.\n            - [Trigger a flow or subflow in Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/manually-trigger-subflows-coupa.md) -- Manually trigger a flow or subflow in Coupa.\n            - [View the execution status of a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/view-executed-flow-status.md) -- View the status of a flow that has been triggered. If there were any errors during execution, you can view them under the processing message column.\n            - [Use a flow or subflow in Coupa (outbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-flow-or-subflow-coupa.md) -- A flow or subflow can be executed in Coupa using the Workflow Studio.\n            - [Copy a flow or subflow in Coupa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/copy-flow-or-subflow-coupa.md) -- Create a copy of a flow or subflow, make the necessary modifications, and then activate it.\n        - [Source-to-Pay integration with Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-oracle-fin-cloud-integration.md) -- The Source-to-Pay integration with Oracle Financial Cloud enables you to manage sales orders, procurement, finance, and so on, in Oracle Financial Cloud from your ServiceNow instance.\n          - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-source-to-pay-oracle-fin-cloud-integration.md) -- Integrate the ServiceNow instance and Oracle Financial Cloud by creating a custom OAuth application in Oracle Financial Cloud to authenticate ServiceNow requests.\n            - [ERP source configuration for Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/erp-source-configuration-oracle-fin-cloud.md) -- Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to automatically post purchase order, receipt, invoice, and download primary data from the ERP.\n            - [Define ERP source configuration for Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/define-erp-source-config-oracle-fin-cloud.md) -- ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the Oracle Financial Cloud tables.\n            - [Configure integration services for Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/configure-integration-services-oracle-fin-cloud.md) -- For configuring integration services, provide the connection end point and the Oracle Financial Cloud ERP credentials that you set up for your authentication profile. Also, create a separate web service record for each service request that you want to customize.\n            - [Load data to ERP user-mapping table for Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/load-data-erp-user-map-oracle-fin-cloud.md) -- Set up Oracle Financial Cloud and ERP User ID mapping for the integration to work. The mapping is maintained for all active users who have the procurement buyer role in ERP. These users should be used in the requisition assignment rule.\n            - [Look up primary data in Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/look-up-primary-data-oracle-fin-cloud.md) -- You can run a job to look up primary data (for example, Currencies) from different ERP sources into ServiceNow.\n            - [Scheduled jobs to look up primary data in Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/scheduled-jobs-primary-data-oracle-fin-cloud.md) -- You can schedule on-demand jobs to be run at specific intervals of time to fetch primary data from different Oracle Financial Cloud ERP sources into ServiceNow.\n              - [Run scheduled jobs in Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/run-scheduled-jobs-oracle-fin-cloud.md) -- Run adhoc scheduled jobs to look up entity primary data from the target Oracle Financial Cloud ERP source.\n          - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-source-to-pay-oracle-fin-cloud-integration.md) -- Learn how you can use Source-to-Pay integration with Oracle Financial Cloud to handle sales orders, procurement, finance, and so on, in Oracle Financial Cloud from your ServiceNow instance.\n            - [Use schedule flows in Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-schedule-flows-oracle-fin-cloud.md) -- Use the schedule flows to retrieve information from Oracle Financial Cloud, including Currencies, General Ledger (GL) accounts, Legal entities, Payment terms details from Oracle Financial Cloud.\n              - [Manually trigger flows or subflows in Oracle Financial Cloud (Inbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/manually-trigger-subflows-oracle-fin-cloud.md) -- You can manually trigger flows or subflows in Oracle Financial Cloud on demand. Follow these steps to manually trigger a flow or subflow.\n              - [Use a flow or subflow in Oracle Financial Cloud (Outbound)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/use-flow-subflow-oracle-fin-cloud.md) -- A flow or subflow can be executed in Oracle Financial Cloud using the Workflow Studio. Follow these steps to run a flow or subflow.\n              - [Copy a flow or subflow in Oracle Financial Cloud](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/copy-flow-subflow-oracle-fin-cloud.md) -- You can create a copy of the a flow or subflow and make the necessary modifications. Use the following steps to activate a flow or subflow.\n      - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/s2p-integrations-reference.md) -- Reference topics provide additional information on integrating Source-to-Pay Operations with third-party applications, including primary data, fixed assets, purchase orders, receipts, invoices, and tax integration between Source-to-Pay and ERP systems.\n        - [Integrations glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [Integrations glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [API (Application Programming Interface)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Asynchronous Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Authentication profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [B](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [BAPI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Cloud Contact Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Connection alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [contract management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Cost center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [D](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Data Synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Delta pull](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [E](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [EDI (Electronic Data Interchange)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [ERP Integration Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [ERP source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [ERP User Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [F](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Flow / Subflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Full pull](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [IDoc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Inbound integration error](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Inbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Integration Hub Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Integration Hub Spoke / Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Integration Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [L](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Legal entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [M](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [middleware](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Outbound integration error](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Outbound staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [P](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Purchase Requisition (PR)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Receipt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Return](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [RFC (Remote Function Call)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [SAP ECC](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [SAP S/4HANA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Source-to-Pay (S2P)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Service Map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Source-to-Pay Integration Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Sourcing and Procurement Operations (SPO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Supplier Lifecycle Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Supplier Lifecycle Operations (SLO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Supplier Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [synchronous integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [third-party application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Transform map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [Transport Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [3CLogic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n              - [workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Cloud Contact Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [contract management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [D](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Data Synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [E](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [EDI (Electronic Data Interchange)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Integrations glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [M](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [middleware](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [P](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Receipt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Return](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [SAP ECC](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [SAP S/4HANA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Source-to-Pay (S2P)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Supplier Lifecycle Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [Supplier Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [synchronous integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [third-party application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [3CLogic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n          - [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n            - [workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/source-to-pay-integrations-glossary.md) -- Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.\n        - [Source-to-Pay integrations with Oracle reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-framework/s2p-integration-oracle-reference.md) -- Reference topics provide additional information on integrating Source-to-Pay Operations with Oracle, including sales orders, procurement, finance, and so on, between Source-to-Pay and ERP systems.\n    - [Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purchase-order-mgmt-landing-page.md) -- The ServiceNow Purchase Order Management application enables your suppliers and buyers to streamline procurement processes by efficiently managing purchase orders.\n      - [ServiceNow Otto for POM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-purch-order-magmt.md) -- Use ServiceNow Otto for Purchase Order Management (POM) to automatically create purchase order exceptions or confirmations, and for a conversation-like experience to mitigate purchase order exceptions.\n        - [Explore ServiceNow Otto for POM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/exploring-na-for-pom.md) -- With ServiceNow Otto for POM, you can use generative AI to support purchase order management tasks. You can convert unstructured supplier emails into a prioritized list of exceptions and use a conversation-like experience to mitigate purchase order exceptions.\n          - [Supporting information for ServiceNow Otto for Purchase Order Management (POM)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supporting-information-na-pom.md) -- Get a quick overview of the important information that is related to the ServiceNow Otto for Purchase Order Management (POM) application.\n        - [Configure ServiceNow Otto for POM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/configure-now-assist-purch-order-mgmt.md) -- If you have the admin role, you can configure the ServiceNow Otto for Purchase Order Management (POM) application so that an operational buyer or a supplier can use the generative AI skills in Purchase Order Management.\n          - [Review the define PO exception mitigation strategy workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/activate-poe-mitigation-strategy-workflow.md) -- Review the define PO exception mitigation strategy agentic workflow that uses agentic support to identify and execute mitigation strategies for purchase order exceptions.\n        - [Use agentic workflows in ServiceNow Otto for POM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/using-agentic-wf-na-for-pom.md) -- Use agentic workflows in ServiceNow Otto for Purchase Order Management (POM) to track and resolve anomalies or irregularities in the purchase order (PO) execution process.\n          - [Automated purchase order exception creation from emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/convert-emails-to-exceptions.md) -- Emails sent by a registered supplier contact are automatically converted to purchase order exceptions or universal requests by using the Email Intent to Action Agentic workflow.\n          - [Identify and execute mitigation strategies for PO exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/mitigation-strategies-for-po-exceptions.md) -- Use the Define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.\n            - [Identify mitigation strategies for purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/identify-mitigation-strategies-for-exceptions.md) -- The Define PO exception mitigation strategy workflow assesses the material delivery gap caused by an exception. It then identifies alternative suppliers with open lines for the affected product model and proposes order adjustments to mitigate the shortfall.\n      - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/explore-purch-order-mgmt.md) -- Learn about the benefits and capabilities of Purchase Order Management (POM).\n        - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purch-order-mgmt-ws.md) -- The Purchase Order Management page in the Source-to-Pay Workspace enables you to manage and work on tasks related to purchase order exceptions.\n          - [View a purchase order exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/view-purch-order-exception.md) -- As an Operational Buyer, view a purchase order exception in the Purchase Order Management landing page for further processing.\n          - [Purchase order exception Details page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purch-order-exception-details.md) -- The Details page is displayed when you select the link of a purchase order exception.\n          - [View a purchase order exception task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/view-po-exception-task.md) -- View the purchase order exception record in Source-to-Pay Workspace to take action on your assigned task.\n          - [View a purchase order confirmation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/view-purchase-order-confirmation.md) -- As an Operational Buyer, view a purchase order confirmation associated with a purchase order.\n      - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/configure-purch-order-mgmt.md) -- Plan and configure your implementation for Purchase Order Management.\n        - [Install POM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/install-purch-order-mgmt.md) -- If you have the admin role, install the Purchase Order Management application (com.snc.sn_poem_core). The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.\n          - [Components installed with Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/installed-with-purch-ord-mgmt.md) -- Several types of components are installed with the activation of the Purchase Order Management plugin, including roles and tables.\n          - [Application plugin installation sequence in Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/app-plugin-install-seq-purch-ord-mgmt.md) -- View the consolidated list of plugins, high-level description of each plugin, and the dependencies that are required before installing each plugin in Purchase Order Management.\n        - [Assigning priority to a purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/assigning-priority-to-po.md) -- Purchase order exceptions are automatically assigned a priority level to indicate the most urgent issues.\n        - [Assigning purchase order exceptions to buyers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/assigning-po-exceptions-to-buyers.md) -- Use queues in Advanced Work Assignment to assign purchase order exceptions to the appropriate buyer.\n        - [Domain separation and Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/domain-separation-pom.md) -- Domain separation is unsupported for Purchase Order Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.\n      - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/use-purch-order-mgmt.md) -- As a supplier, submit purchase order exceptions and work with operational buyers. Mitigate and resolve these issues efficiently.\n        - [Reporting delivery plan issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/reporting-delivery-plan-issues.md) -- Submit a request in the Supplier Collaboration Portal to create a delivery plan change.\n          - [Raise a delivery plan change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/raise-delivery-plan-chg-req.md) -- Submit a request in the Supplier Collaboration Portal header to create a purchase order exception.\n          - [Submit a delivery plan change request from a purchase order line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/submit-del-plan-chg-from-po-line.md) -- Submit a delivery plan change request directly from a purchase order line in the Supplier Collaboration Portal.\n        - [Resolving purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/resolving-purchase-order-exceptions.md) -- After an exception is flagged, you can access the exception details, which explains the issue and provides context about the purchase order line impacted. As the assigned Operational Buyer, you can collaborate with internal stakeholders and the supplier to help resolve the issue.\n          - [Update a purchase order to accept supplier changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accept-supplier-changes.md) -- After an exception is assigned to you, check the impacted purchase order and accept the supplier suggested changes.\n          - [Update a purchase order to revise supplier suggested changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/update-po-revise-supp-changes.md) -- After a purchase order exception is assigned to you, update the impacted purchase order by proposing changes that differ from the supplier’s suggestions.\n          - [Find alternative suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/find-alternative-suppliers.md) -- If a supplier's inability to fulfill an order creates a shortfall, find an alternative supplier. Review open orders with other suppliers for the same material at the required location. You can then request for expedited delivery or increased quantities.\n          - [Reassign a purchase order exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/reassign-a-purchase-order-exception.md) -- Reassign an open purchase order exception to another operational buyer or team member. Reassign the exception when the original assignee is unavailable, when the original assignee lacks the necessary authority, or when the workload must be balanced. This ensures exceptions continue progressing toward resolution without delays.\n          - [Change the priority level of a purchase order exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/change-priority-of-poe.md) -- Adjust the priority level of a purchase order exception to reflect its urgency and business impact. You can manage exceptions effectively by ensuring high-impact disruptions receive immediate attention while lower-risk issues are handled in appropriate sequence.\n          - [Confirm a resolution for a purchase order exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/confirm-resolution.md) -- Confirm a resolution for a purchase order exception. You can close the purchase order exception when all necessary actions are complete.\n          - [Create and assign a purchase order exception task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/assign-a-poe-task-to-a-collaborator.md) -- Create a task associated with a purchase order exception and assign it to an operational buyer or collaborator. You can track the task status from the purchase order exception.\n          - [Work on a purchase order exception task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/work-on-a-purchase-order-exception.md) -- View a purchase order exception task record to take action on your assigned task.\n          - [Create a supplier escalation case from a PO exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/create-supplier-escalation-case-from-poe.md) -- Create a supplier escalation case from the purchase order (PO) exception record to engage procurement team members and resolve supplier issues faster.\n          - [Cancel a purchase order exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/cancel-purchase-orders.md) -- Cancel a purchase order exception that is incorrectly filled or no longer required.\n        - [Create purchase order exception from Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/create-po-exception-universal-req.md) -- Operational buyers can convert universal requests into purchase order exceptions during triage, cutting down on manual effort and ensuring that purchase order related issues are tracked and resolved more efficiently.\n        - [Managing purchase order confirmations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/managing-po-confirmations.md) -- As a supplier, create and review purchase order confirmations in the Supplier Collaboration Portal.\n          - [Create a purchase order confirmation in Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/create-po-confirmation-in-supplier-portal.md) -- Create purchase order confirmations to accept PO lines without modifications and assure the buyer of timely order fulfillment.\n          - [Review purchase order confirmations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/review-po-confirmations.md) -- Review the draft purchase order confirmation generated by the agentic workflow.\n          - [View a confirmation in Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/view-po-confirmation-in-supplier-portal.md) -- As a supplier contact, view a purchase order confirmation in the Supplier Collaboration Portal.\n      - [Integrate with Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/integrate-pom.md) -- Extend the capabilities of Purchase Order Management by integrating with other applications.\n        - [Purchase Order Management integration with SupplyOn](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/source-to-pay-integration-supplyon.md) -- The Purchase Order Management integration with SupplyOn sends purchase orders from your ServiceNow instance to the SupplyOn Supply Chain Collaboration portal. It returns processing status updates and retrieves supplier confirmations into ServiceNow, enabling buyers and suppliers to collaborate on the same order information.\n          - [SupplyOn integration prerequisites](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-prerequisites.md) -- Before configuring the SupplyOn integration, review the application dependencies, data requirements, and configuration sequence.\n          - [SupplyOn integration architecture and processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-architecture-processing.md) -- The outbound send, async status callback, and confirmation pull streams process purchase orders. The connection model defines how environments and credentials are structured.\n            - [SupplyOn integration status values](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-integration-status-values.md) -- The integration-status values that the outbound staging header and lines move through, and which component sets each value.\n            - [SupplyOn subflows and actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-subflows-actions.md) -- The flows, subflows, and actions that make up the integration, and the outbound send step sequence.\n          - [Configuring the Supplyon integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/configure-supplyon-integration.md) -- Configure the connection and credential aliases, source system routing, routing triple, inbound authentication, receiver endpoint, and confirmation pull that connect your ServiceNow instance to SupplyOn.\n            - [Configure the connection and credential aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-configure-connection-aliases.md) -- Configure the two connection and credential aliases with the SupplyOn host and subscription keys for your environment.\n            - [Configure the SupplyOn source system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-configure-source-system.md) -- Confirm the ERP source and integration source records that route purchase orders to SupplyOn.\n            - [Configure the routing triple and payload properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-configure-routing-triple.md) -- Set the organization code, plant code, and payload constant system properties that identify the buyer tenant in SupplyOn.\n            - [Configure inbound authentication for the async callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-configure-inbound-auth.md) -- Set up the API-key authentication profile, access policy, role, and service account that secure the async callback endpoint.\n            - [Register the async receiver endpoint in SupplyOn](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-register-receiver-endpoint.md) -- Provide SupplyOn with the receiver endpoint URL and API key to enable asynchronous status callbacks.\n            - [Configure and run the confirmation pull](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-configure-confirmation-pull.md) -- Set the schedule and look-back window for the confirmation pull, and run it on demand.\n            - [Verify the SupplyOn integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-verify-integration.md) -- Run a purchase order end to end to confirm the SupplyOn integration is configured correctly.\n          - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-reference.md) -- Field mappings, integration status values, subflows and actions, the async callback schema, error handling, and special cases for the SupplyOn integration.\n            - [SupplyOn outbound purchase order request mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-outbound-request-mapping.md) -- ServiceNow outbound purchase order header and line fields map to the SupplyOn POST /purchaseorder payload. This topic includes a sample request and response.\n            - [SupplyOn inbound confirmation field mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-inbound-confirmation-mapping.md) -- This reference describes how SupplyOn demand-response confirmations map to the inbound confirmation staging tables, including the ResponseResult code map and sample payloads.\n            - [SupplyOn async callback request schema and branches](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-async-callback-schema.md) -- The request schema of the async status callback, the correlation contract, the processing branches, and sample payloads.\n            - [SupplyOn error handling and retry](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-error-handling.md) -- Error handling in the SupplyOn integration uses a layered model that includes transport-level HTTP retry, status and message updates, integration error tasks, and retrigger paths.\n            - [SupplyOn outbound special cases and edge conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-special-cases.md) -- These special cases and edge conditions apply to the outbound send, covering non-eligible rows, release orders, missing lines, attachment violations, cancellations, and failure conditions.\n            - [SupplyOn integration diagnostics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-troubleshooting.md) -- Techniques for diagnosing issues with the outbound send, the async callback, and the confirmation pull.\n            - [SupplyOn integration limitations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplyon-limitations.md) -- The SupplyOn integration has known limitations that affect purchase orders, supplier confirmations, and blanket orders.\n      - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purchase-order-mgmt-reference.md) -- The reference topics provide additional information about the lists and forms that you use in Purchase Order Management\n        - [Purchase order exception form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purch-order-exception-form.md) -- Use the purchase order exception form to view the information that an Operational Buyer can use to perform related tasks.\n          - [Purchase order exception form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purch-order-exception-form-tabs.md) -- The Purchase order exception form includes tabs that store exception information, which an Operational Buyer can use to perform related tasks.\n        - [Delivery plan change form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/create-delivery-plan-change.md) -- Use the Delivery plan change form to provide deviations from a plan and create an exception.\n        - [Create new purchase order exception form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/create-new-poe-form.md) -- Use the Create new purchase order exception form to provide details about the exception that is being created from a universal request.\n        - [Purchase order confirmation form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purchase-order-confirmation-form.md) -- Use the purchase order confirmation form to view the confirmation details and related confirmation lines.\n        - [Master data tables for Purchase Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/master-data-tables-for-pom.md) -- The primary data tables for Purchase Order Management store important information about purchase order exceptions, exception tasks, priority, split lines, purchase order confirmation, and confirmation lines.\n          - [Purchase Order Exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/purchase-order-exception-table.md) -- Purchase order exceptions arise when a supplier cannot fulfill the agreed terms of a purchase order. Common causes include changes to delivery quantity or date, or a complete inability to fulfill the order. Operational buyers use the Purchase Order Management application to manage and resolve these exceptions.\n          - [Purchase Order Exception Task table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/po-exception-task-table.md) -- Purchase order exception tasks are individual tasks assigned to users as part of resolving a purchase order exception.\n          - [Purchase Order Exception Split Line Table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/po-exception-split-line-table.md) -- A purchase order exception split line is a subdivided line item created when a line item requires delivery in phases. A split line is created when a supplier selects the Delivery plan change exception type and the Phased delivery subtype.\n          - [Purchase Order Confirmation table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/po-confirmation-table.md) -- Purchase order confirmations are supplier-generated transactions that acknowledge a buyer's order and communicate the supplier's ability to fulfill it as specified.\n          - [Purchase Order Confirmation Line table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/po-confirmation-line-table.md) -- A purchase order (PO) confirmation line is a supplier's line-level response acknowledging whether a purchase order line can be delivered under the requested terms.\n  - [Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/psm-overview.md) -- ServiceNow Sourcing and Procurement Operations (SPO) is an AI-assisted procurement tool. Employees can use it to shop for the goods and services they need at work.\n    - [ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo.md) -- ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance for procurement tasks. You can summarize records, draft emails, categorize purchases, analyze supplier messages, submit requests through conversation, and upload documents for processing.\n      - [Explore ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-exploring.md) -- ServiceNow Otto for Sourcing and Procurement Operations (SPO) is an application that adds generative AI capabilities to the Source-to-Pay Workspace to help requesters and procurement teams work more efficiently.\n        - [Supporting information for ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-supporting-info.md) -- Get a quick overview of the important information that is related to the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.\n        - [Automatically assign categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/automatically-assign-categories.md) -- AI-driven category prediction automatically assigns product and spend categories when sourcing requests, purchase requisitions, or purchase orders are created or updated, ensuring consistent classification at the line level.\n          - [Audit purchase lines automatically](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/audit-prls-predictive-fields.md) -- Automated audit compares existing categories with the latest AI prediction when key predictive fields are updated in a sourcing request or purchase requisition, flagging inconsistencies without automatically updating category fields.\n          - [Predict categories for imported PRLs and POLs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/predict-categories-integrations.md) -- Automatically predict and assign product and spend categories for imported purchase requisition lines and purchase order lines using scheduled on-demand scripts.\n          - [Ensure consistent invoice spend categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/invoice-po-spend-categories.md) -- Maintain aligned spend categories when matching invoice lines with purchase order lines by applying the spend category from the PO line to the corresponding invoice line.\n      - [Configure ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-now-assist-for-spo.md) -- Configure the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application so that your requesters, procurement specialists, and sourcing managers can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and Core UI.\n        - [Customize an AI skill in SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/cust-now-assist-spo-skill.md) -- Customize an AI skill in SPO so that fulfillers and requesters can use the AI skills in the Source-to-Pay Workspace, Shopping Hub, and in the Core UI.\n        - [Skill inputs for ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/input-triggers-now-assist-spo.md) -- You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.\n        - [Application plugins for AI capabilities in SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-ai-plugins.md) -- View the consolidated list of plugins required to use AI capabilities in Sourcing and Procurement Operations.\n        - [Activate the Spend categorization agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activate-spend-categorization-agent.md) -- The Spend categorization agent predicts product and spend categories on purchase requisition lines. Complete the configuration tasks that activate the agent and its supporting prediction services in ServiceNow Otto for SPO.\n          - [Confirm product category solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-product-category-solutions.md) -- Confirm that the classification solutions and AI Search configuration for product category prediction are trained and active before activating the Spend categorization agent.\n          - [Confirm spend category solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-spend-category-solutions.md) -- Confirm that the machine learning similarity solutions and retrieval configuration used to predict spend categories are trained and active, so the Spend categorization agent can return spend category predictions.\n          - [Activate category predictor skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activate-category-predictor-skills.md) -- Activate the Product category predictor and Spend category predictor skills in AI Admin Hub to make both skills available to the Spend categorization agent.\n          - [Confirm category prediction properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-category-prediction-properties.md) -- Confirm the system properties that control product and spend category prediction, including the confidence score threshold and whether fallback logic is enabled.\n          - [Enable the agent in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/enable-agent-na-panel.md) -- Enable the Spend categorization agent in AI Agent Studio so users can run it from the ServiceNow Otto panel to validate and update product and spend categories on procurement records.\n      - [Use ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-using.md) -- ServiceNow Otto for SPO is an AI assistant for procurement and sourcing tasks. You can access it through Shopping Hub, Virtual Agent chat, and Source-to-Pay Workspace.\n        - [Summarize a procurement record in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-record.md) -- Get a quick overview of a procurement record's status, completed actions, and next steps, without reading through all the details. ServiceNow Otto for SPO generates a focused summary in seconds.\n        - [Summarize a procurement record in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-shopping.md) -- As a shopper, use the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application to summarize sourcing request, purchase requisition, and purchase order records. View their status, progress, and action items at a glance.\n        - [Request generative AI capabilites in ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-gen-ai-capabilities-spo-now-assist-panel.md) -- Request the contextual generative AI capabilities to summarize procurement-related records in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application by using the conversational interface in the ServiceNow Otto panel.\n        - [Use ServiceNow Otto for SPO in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-va-using.md) -- ServiceNow Otto is a chat assistant that helps you complete procurement tasks through conversation. Instead of navigating forms or contacting procurement staff, you can use ServiceNow Otto for Sourcing and Procurement Operations (SPO) to request products, track orders, and get help with procurement questions.\n        - [Generate an email response for procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/email-response-na-spo.md) -- Enables procurement specialists and buyers to generate professional, accurate email responses using ServiceNow Otto. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.\n        - [Analyze sentiment in procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/analyze-sentiments-na-spo.md) -- Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.\n        - [AI L1 SPO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/ztsd-agent-na-spo.md) -- The AI L1 SPO Service Desk Specialist processes general inquiry procurement cases by searching knowledge resources and delivering resolutions with high confidence, reducing manual case handling.\n          - [View AI L1 SPO Service Desk Specialist progress](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-ztsd-na-spo.md) -- Track the steps the AI L1 SPO Service Desk Specialist performs when processing a procurement case.\n          - [Edit Knowledge Graph tags](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-kg-tags-spo.md) -- Customize the instructions that the AI L1 SPO Service Desk Specialist uses to retrieve information by editing FSC Common Knowledge Graph tags.\n        - [Generate a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-generate-knowledge-article.md) -- ServiceNow Otto for Sourcing and Procurement Operations (SPO) generates knowledge articles from closed procurement cases in Source-to-Pay Workspace.\n          - [Generate a knowledge article from multiple procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-multiple-cases.md) -- Use ServiceNow Otto for Sourcing and Procurement Operations (SPO) to generate a single knowledge article from multiple closed procurement cases in the Source-to-Pay Workspace.\n          - [Generate a knowledge article from a procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-procurement-case.md) -- Generate a draft knowledge article from a closed procurement case using ServiceNow Otto for Sourcing and Procurement Operations (SPO), then review and publish it to the knowledge base.\n          - [Generate a knowledge article from the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-from-servicenow-otto-panel.md) -- Generate a draft knowledge article from a closed procurement case using the ServiceNow Otto panel, then review and publish it to make it available in the knowledge base.\n      - [Use agentic workflows in ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/agentic-ai-now-assist-spo.md) -- Use agentic workflows in ServiceNow Otto for Sourcing and Procurement Operations (SPO) to streamline procurement through intelligent product recommendations, guided checkout, off-catalog purchasing, and access to detailed product information. These workflows also assist with procurement-related inquiries and help you track associated records efficiently.\n        - [Conversational intake sourcing procurement agentic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-help-fulfill-pr-agentic.md) -- The Conversational intake for sourcing and procurement agentic workflow addresses your procurement needs by providing product recommendations, guided checkout, off-catalog processes, and detailed product information. It also answers questions and tracks related records.\n        - [Enable AI agents for Conversational intake for sourcing and procurement workflow in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activate-fulfill-pr-agentic-workflow.md) -- Enable AI agents in the ServiceNow Otto panel to help you manage procurement requests more efficiently, with faster response times and smarter support.\n        - [Enable AI agents for Conversational intake for sourcing and procurement agentic workflow in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activate-fulfill-pr-agentic-workflow-va.md) -- Enable AI agents in Virtual Agent to streamline procurement requests, providing quicker support and a more efficient experience for requesters through intelligent assistance.\n        - [Submit a purchase request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-product-ai-agents.md) -- Use the ServiceNow Otto AI‑powered chat experience in the Employee Center to submit a purchase request. The AI agent analyzes your requirements, displays suitable products or services, and guides you through confirming and submitting the request.\n          - [Submit a purchase request using a SOW](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-upload-sow.md) -- Upload a statement of work (SOW) through the ServiceNow Otto chat interface in Employee Center to submit a purchase request for review.\n          - [Submit a purchase request by uploading a quote](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/agentic-ai-spo-quote.md) -- Use the ServiceNow Otto chat interface in the Employee Center to describe your needs, upload a quote, and submit a purchase request. ServiceNow Otto processes the uploaded quote and creates a purchase requisition for your review. Review all extracted information before submitting, as AI-generated output may require correction.\n        - [Update product category or spend category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/update-product-spend-category.md) -- Use the ServiceNow Otto panel to update the product category or spend category for purchase requisitions, sourcing requests, or purchase orders directly from the Source-to-Pay Workspace.\n        - [Email parser agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/email-parser-agent-spo.md) -- The email parser agent for Sourcing and Procurement Operations processes inbound emails and creates the appropriate procurement cases without manual intervention.\n      - [Use SPO MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-mcp-server.md) -- Use the SPO Model Context Protocol (MCP) Server to complete sourcing and procurement tasks in conversational interfaces such as Claude and Moveworks, without accessing the ServiceNow instance directly.\n        - [Activate SPO MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activate-spo-mcp-server.md) -- Activate the SPO MCP Server to make sourcing and procurement tools available to connected MCP clients on your ServiceNow instance.\n          - [SPO MCP Server tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-mcp-server-tools-reference.md) -- Tools available in the SPO MCP Server, their internal names, and what each tools does.\n        - [Request a procurement item using SPO MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/conversational-intake-using-spo-mcp-server.md) -- Submit a procurement request for catalog and off-catalog items through an MCP client connected to SPO MCP Server in ServiceNow Otto for Sourcing and Procurement Operations (SPO). The MCP client guides you through discovery questions, displays product recommendations, and routes you to Shopping Hub or Employee Center to complete your request.\n        - [Complete procurement tasks using SPO MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/task-completion-using-spo-mcp-server.md) -- View the status of your procurement tasks and complete approval, sourcing, and receipt tasks in your MCP client connect to SPO MCP Server. For tasks that require external interactions, such as signing a document or watching a video, the SPO MCP Server routes you to the Employee Center.\n    - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/exploring-spo.md) -- Learn about the benefits and capabilities of Sourcing and Procurement Operations (SPO).\n      - [Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shopping-hub-overview.md) -- Shopping Hub (sn_spend_uib) is a self-service procurement portal that employees use to purchase products and services. It supports browsing internal catalog items and supplier catalogs, submitting purchase requests, and tracking orders from checkout through fulfillment.\n        - [My purchases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/my-purchases.md) -- As a shopper, you can view all the purchases made from your shopping account by selecting My purchases from your Shopping Hub profile.\n        - [Process visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/process-visibility.md) -- You can track the complete procurement process post request submission. The process steps and work items can be configured to meet your business requirements.\n        - [Purchase refinement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-refinement-options.md) -- You can refine your purchases through filtering, sorting, searching, and perform actions from the My purchases landing page.\n        - [State indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-highlights.md) -- Your purchases, which include purchase requisitions, purchase requisition lines, purchase orders, purchase order lines, and sourcing requests, are highlighted with color coding to help you quickly understand their state and due date. The progress bar on these purchases follows a similar color coding.\n        - [Activity stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activity-stream.md) -- Track the updates on a selected purchase by navigating to the Activity tab. The activity stream shows the progress that your order has made since the time you placed it.\n        - [My to-dos](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/my-todos-purchasing-todos.md) -- As a shopper, you can review to-dos from the To-dos tab.\n        - [My requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/my-requests.md) -- As a shopper, you can view all the order revisions from your shopping account anytime by selecting My requests from your profile in Shopping Hub.\n        - [Multi-currency support in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sh-multicurrency-overview.md) -- Shoppers can view and select their local currency during shopping in Shopping Hub, providing a seamless multi-currency experience.\n        - [Purchase requisition line questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/prl-question-shoppinghub.md) -- Line-level questions let procurement admins capture product-specific information during checkout, improving data accuracy and enabling flexible purchase requisition workflows.\n        - [Purchase for another user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-on-behalf-sh.md) -- Shoppers can purchase products and services on behalf of another user in Shopping Hub. When purchasing on behalf of another user, shoppers can also view the carts and purchases associated with that user. A shopper who is authorized to purchase on behalf of other users is referred to as a super shopper.\n        - [Purchase punchout items for another user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-punchout-on-behalf-sh.md) -- Shoppers can purchase Level 1 (L1) and Level 2 (L2) punchout items on behalf of another user in Shopping Hub and Employee Center. The punchout supplier site uses that user's credentials and verifies punchout group membership for L1 suppliers.\n          - [Purchase an L1 punchout item for another user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-l1-punchout-on-behalf.md) -- Purchase items from a Level 1 (L1) punchout supplier site on behalf of another user. Select a business owner before the redirect so that items are placed in the correct user's cart.\n          - [Purchase an L2 punchout item for another user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-l2-punchout-on-behalf.md) -- Select a business owner when you request to buy or add a Level 2 (L2) punchout item to your cart. This validates eligibility and attributes the resulting order to the correct user.\n        - [Decimal quantity support service-based purchases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/decimal-support-services.md) -- As a shopper, you can now specify decimal quantity values for service-based products when you create or edit a purchase requisition (PR) or purchase order (PO) in Shopping Hub.\n          - [Run fix script enable decimal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/run-fix-script-decimal-qty.md) -- After upgrading to Yokohama Patch 12 or Zurich Patch 6, if you are unable to specify decimal quantities for services, you must run a background fix script to enable support for decimal quantities.\n        - [Saved delivery addresses](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/address-deletion-overview.md) -- Shopping Hub enables end users to save multiple delivery addresses for convenient checkout and purchasing workflows. Over time, users may need to remove addresses they no longer use, such as former work locations, temporary addresses, or duplicate entries.\n          - [Delivery address filtering at checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/delivery-address-filtering-checkout.md) -- When a shopper removes a saved delivery address, the Deleted column in the Delivery locations table is set to true for that address record. The Shopping Hub checkout flow automatically filters out all addresses where the Deleted column is true, so those addresses do not appear as options during checkout.\n          - [Address filtering in record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/address-filtering-record-producers.md) -- Off-catalog record producer forms include address fields that enable shoppers to specify delivery locations. Removed delivery addresses do not appear in these fields, consistent with Shopping Hub checkout behavior.\n      - [Shopping Hub Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shoppinghub-mobile.md) -- The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device. Shopping Hub Mobile is available on the Now Mobile app and is supported on iOS and Android devices.\n        - [Purchases on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/my-purchases-mobile.md) -- As a shopper, you can view all the purchases you made from your shopping account, view their statuses, and revise your purchases.\n      - [Preconfigured metrics and dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/performance-analytics-for-spo.md) -- With this application, you can use a set of pre-configured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product.\n        - [Procurement Buyer Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-buyer-dashboard.md) -- Visually analyze how you’re placed with your work and achievements over a given period of time.\n        - [Procurement Strategy & Ops Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-strategy-ops-dashboard.md) -- Visually analyze how your organization is placed strategically and operationally, over a given period of time.\n        - [Procurement Team Performance Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-team-performance-dashboard.md) -- Visually analyze how your team is performing on sourcing requests, purchase requisitions, negotiated savings, and negotiation outcomes, over a given period of time, with the help of the Procurement Team Performance Dashboard.\n      - [Progress Tracker overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/progress-tracker-overview.md) -- The Progress Tracker displays the current state of purchase requisition and purchase order records. It shows fulfillers where a request is in the PR-to-PO journey without requiring them to review related records manually.\n        - [Progress Tracker component reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/progress-tracker-info-card.md) -- The Progress Tracker component displays workflow progress on purchase requisitions and purchase orders through a stepper visualization and expandable info card. The info card shows assigned users, pending work items, completion dates, and for deviation states, transition history and alert banners.\n        - [Progress Tracker system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/progress-tracker-system-properties.md) -- Two system properties control whether the Progress Tracker displays on purchase requisition and purchase order records. The procurement administrator role is required to read or write these properties.\n      - [Sourcing and Purchasing Automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-experience-workflow.md) -- Sourcing and Purchasing Automation for ShoppingHub includes workflows that help support the user interface purchasing experience for the shopper. These workflows consist of sourcing requests, negotiations, purchase requisitions, contracts, purchase orders, receipts, and invoices.\n        - [Sourcing request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sourcing-request.md) -- A sourcing request is created for when an item that a shopper, employee, or requester needs, must be sourced. This record is created when an active contractual price for the product that the shopper intends to purchase doesn’t exist. This includes items in both the product catalog and off-catalog.\n        - [Negotiations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/negotiations.md) -- A negotiation represents individual supplier negotiations and tracks the items and activities according to supplier. These activities involve obtaining the price for the products or services requested by the shopper, or negotiating the terms.\n        - [Sourcing events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/negotiation-events.md) -- Sourcing events represent the type of sourcing activity needed to negotiate with each supplier, and track the individual negotiations with each supplier. They help sourcing managers manage multi-supplier and multi-product negotiations.\n        - [Purchase requisition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-requisition.md) -- A purchase requisition represents a request that is sent internally within an organization to obtain purchased goods or services. It consists of items that need to be ordered, and may need to go through approvals for a purchase order to be created.\n          - [Handling fees](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/handling-fees.md) -- Configure the conditions of a purchase request that, met, add a handling fee to that purchase request. Any field on the Purchase Request table can be used as part of the conditions to determine if a handling fee is to be applied for a purchase.\n        - [Purchase lines](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-lines.md) -- Purchase lines provide information of the individual lines under a purchase requisition or a sourcing request for the referenced supplier.\n          - [Milestones](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/milestones.md) -- Milestones represent an acknowledgment that a certain deliverable is achieved for a service. You can create a milestone against the purchase line and purchase order line for a service product type, when the acknowledgment type is set to Milestones.\n          - [Cost allocations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/cost-allocations.md) -- Cost allocation defines how to allocate the payment for a particular purchase line. Costs can be allocated towards a cost center, employee credit, or payroll payments.\n          - [Pre-payments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pre-payments.md) -- A prepayment is the amount paid for services before their receipt or invoiced due date. When an invoice is issued for a pre-payment, it is against the pre-paid account. During the defined pre-paid period, the amount is amortized accordingly against the capex or expense account.\n        - [Purchase requisition merging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-requisition-merging.md) -- Purchase requisitions can be merged if certain criteria are met. This avoids multiple purchase orders from being created unnecessarily and also helps enforce approval rule limits.\n        - [Purchasing tasks and procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchasing-tasks.md) -- All automated purchasing tasks and procurement cases are created using flow designer from the Service Delivery Common (SDC) application. The flow designer uses the underlying task and case generation decision tables, and purchasing tasks and procurement cases are created based on the conditions defined in the decision tables.\n          - [Purchasing task procurement case creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/automated-purchasing-task-creation-from-flow-designer.md) -- Create purchasing tasks and procurement cases in sourcing requests and purchase requisitions.\n        - [Purchase requisition auto-order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pr-auto-order.md) -- Auto-order automates the creation of a purchase order (PO) from an approved purchase requisition (PR) without requiring manual buyer intervention. Two system properties control whether the feature is active and the maximum PR value that qualifies for automatic processing.\n        - [Purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-order.md) -- A purchase order is a binding contract between a buyer and a supplier that authorizes a purchasing transaction. It contains the descriptions, quantities, prices, applicable discounts, payment terms, delivery dates, and other associated terms and conditions with the supplier.\n        - [Blanket purchase order workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/blanket-purchase-order-workflow.md) -- During checkout, when a shopper selects I am not sure in the delivery date option, it creates a purchase requisition with a blanket order type, which results in the creation of a blanket purchase order.\n        - [Purchase revisions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-revisions.md) -- Revisions for the quantity of the product, budget, or delivery location can be made to orders placed from ShoppingHub.\n        - [Contracts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/contracts.md) -- A contract defines the terms and conditions along with pricing agreed for a product with the supplier​. An active contractual price determines if the pricing of a product or service is displayed on ShoppingHub.\n        - [Pricing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pricing.md) -- Pricing stores the relationship between supplier product, contracts, and price of a product.\n        - [Receipt tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/receipt-tasks.md) -- Receipt tasks are created when goods receipt is required for the purchase line.\n        - [Receipts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/receipts.md) -- Receipts reference a purchase order line. Depending on the product type of the purchase, a goods receipt or services receipt is generated.\n        - [Shipment details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shipment-details.md) -- Shipment details display tracking information of a product that is shipped to the employee shopper.\n        - [Invoice tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/invoice-tasks.md) -- Invoice tasks, an extension of acknowledgment tasks, lists invoice tasks in the Open, Work in Progress, and Closed Rejected status.\n        - [Invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/invoices.md) -- Invoices are generated for a payment against a purchase order. A purchase order can have multiple invoices depending on the payment schedule.\n        - [Create an approval rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-approval-rule.md) -- Approve a purchase requisition, purchase order, sourcing request, or invoice, by defining an approval strategy and creating approval rules. This is a one-place configuration that can drive any kind of approval process that your organization may need.\n          - [Approval rule types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approval-rule-types.md) -- Approval rule types determine the methods by which approvals are created during the purchase requisition process.\n          - [Approval rule considerations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approval-rule-considerations.md) -- Factors like currency, which includes foreign exchange, reference, and transactional, decide the approval rules to be triggered. Some of the other factors are purchasing limit, line amount, and received lines, among others.\n          - [Approval rule grouping and sequencing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approval-rule-sequencing.md) -- As a Procurement Administrator, you can associate approval rules with approval groups and define the sequence to determine when these rules should be triggered. With this association, a set of approval rules within a rule group is triggered in sequence, instead of all of them being evaluated simultaneously.\n        - [Monitor an approval plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-with-approval-plan.md) -- During evaluation, the approval engine converts each approval rule into one or multiple approval plans. You can monitor approval plans to understand how the overall approval process is being executed, the routing and decision methods, the list of approvers involved, the status on the approvals, the list of purchase lines the approval is planned for, and so on.\n        - [Approvals reassessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approvals-reassessment.md) -- Review the conditions for approvals reassessment and their impact on purchase automation.\n        - [Create a purchasing assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-purchasing-assignment-rule.md) -- Automatically assign a sourcing request, negotiation, or purchase requisition to a procurement specialist user or a task fulfiller’s group based on pre-defined conditions by using a purchasing assignment rule.\n        - [Define a capitalization policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/define-capitalization-policy.md) -- Create fixed asset shells automatically during purchase order creation, by defining a capitalization policy.\n        - [Fixed asset creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fixed-asset-creation.md) -- As a procurement administrator, you can create fixed assets for products that are purchased for long-term use and are not likely to be converted quickly into cash.\n        - [Inventory asset creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/inventory-asset-creation.md) -- Inventory assets are not created upfront when fixed assets are created.\n        - [Shipping cost calculations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shipping-cost-calculations.md) -- A framework to integrate shipping cost calculations into Sourcing and Purchasing Automation is implemented such that approvals can be done on the full value of purchases.\n          - [Shipping cost calculation cart line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shipping-cost-calculation-cart-line.md) -- If the item in your cart is a good, a cart line shipping estimate prioritization logic is used to calculate the estimated shipping cost. If the item in your cart is a service, the estimated shipping cost shows as 0.0 in your currency.\n        - [Tax calculations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/tax-calculations.md) -- A framework to integrate tax calculations into Sourcing and Purchasing Automation is implemented such that approvals can be done on the full value of purchases.\n          - [Tax calculation API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/tax-calculations-api.md) -- A tax calculation API is created to provide specific parameters to a tax calculator engine, SAP in this case.\n          - [Tax calculation integration with SAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/tax-calculation-integration-sap.md) -- SAP's tax engine API consumes necessary parameters from the tax calculation generic API to provide tax estimates.\n      - [Procurement Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/psd-overview.md) -- With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. You can also enable your procurement teams to automate their fulfillment processes so that they can manage and monitor the progress of their tasks.\n        - [Procurement case types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-case-types.md) -- Procurement case types classify and route procurement work items to the appropriate team, and can block order or sourcing processing until the required review or action is complete.\n        - [Work prioritization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-prioritization.md) -- Work prioritization automatically assigns a priority level to purchase requisitions, sourcing requests, and procurement cases so that procurement specialists can work the most urgent items first.\n          - [Example](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-prioritization-example.md) -- This example shows how an organization might configure work prioritization rules for all three record types, and what happens when records are evaluated against those rules.\n        - [Supplier qualification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/supplier-qualification.md) -- As a procurement specialist or Procurement Case Management (PCM) agent, you would want to engage with suppliers who are qualified to fulfill your organization's purchasing needs.\n        - [Process Automation Designer flows playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/process-automation-designer-flows-psm.md) -- The Source-to-Pay Workspace helps you automate the entire process, right from tracking the requests, fulfillment, and to order revision flows.\n        - [Email notifications from Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/email-notifications-workspace.md) -- Several email notifications are triggered from Playbook. This may be a result of your action, an assignment for you, or to keep you updated on the status of your purchases, including purchase revisions.\n        - [Email composer with quick messages and response templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/email-composer-with-quick-messages-and-response-templates-psm.md) -- Insert predefined content into the message body of emails that you send from the email client in Source-to-Pay Workspace.\n        - [Received, sent, and draft emails on procurement records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/emails-related-list.md) -- Procurement specialists can see the emails associated with a purchase requisition, purchase order, or procurement case directly on the record, instead of switching to a separate mailbox.\n        - [Agent Assist in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/agent-assist-procurement-workspace.md) -- Agent assist in Source-to-Pay Workspace automatically displays relevant search results based on the search text, which is defaulted with the short description of the procurement case you’re working on. You can edit the search text as required. These search results help you to work on the record.\n        - [Interaction Management in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/interaction-management-in-procurement-operations-workspace.md) -- Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing procurement related queries from different sources such as an email, chat, message, or SMS.\n          - [View interaction details Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/viewing-an-interaction.md) -- View the details of an interaction record to analyze interactions and take immediate actions. Viewing an interaction record provides a comprehensive view of the customer journey. You can link an interaction record to an existing procurement case or can assign a task, which needs a procurement specialist involvement for investigation.\n          - [Associate interaction record with related procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/associate-interaction-record.md) -- Associate an interaction record to a procurement case if your interaction is related to an existing procurement case. You can also associate a task to an interaction record to track your actions related to the interaction.\n        - [Procurement Case Management Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-service-delivery-dashboard.md) -- The Procurement Case Management Dashboard helps you to track, analyze, and manage your procurement services.\n          - [Record producers catalogs procurement workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/catalog-items.md) -- Record producers and catalogs ensure the accuracy and availability of the required items in the procurement workflow and standardize the request fulfillment.\n      - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-specialist-workspace.md) -- As a Procurement Specialist, you can easily complete your actionable tasks within the premises of an enhanced user experience with Source-to-Pay Workspace.\n      - [Explore case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/exploring-procurement-case-management-spo.md) -- Sourcing and Procurement Operations (SPO) provides a guided admin implementation experience and a unified experience for procurement specialists and requesters.\n      - [Spend and Savings Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-spend-mgmt.md) -- Category management is a strategic procurement approach that involves managing a group of related products or services to maximize value, optimize costs, and enhance supplier relationships. Essentially, it’s the structured management of category taxonomy, ensuring that goods and services are categorized, sourced, and managed efficiently to drive better decision-making and operational efficiency.\n        - [Components installed with Spend and Savings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/components-spend-savings.md) -- Several types of components are installed with activation of the Spend and Savings Management (sn_spend_mgmt) plugin, including user roles and tables.\n        - [Category management tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/category-mgmt-tab.md) -- The Category management tab provides an overview of spend, savings, and pipeline projects, highlights savings opportunities, and enables creating pipeline projects directly from filtered lists.\n        - [Category analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-category-analytics.md) -- Within the Source-to-Pay Workspace, the Category analytics module includes the Savings dashboard that offers procurement teams a unified view of savings opportunities across the sourcing pipeline.\n          - [Savings dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-savings-dashboard.md) -- The Savings dashboard provides procurement teams with a consolidated view of savings opportunities across all pipeline project data.\n        - [Savings opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/savings-opportunity-identification.md) -- The Savings Opportunity Discovery agentic workflow automatically scans contracts, spend, and supplier data to surface ranked savings opportunities, helping category managers focus on review and action rather than manual discovery.\n          - [Supplier optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/supplier-optimization-savings-opportunities.md) -- The Supplier Optimization Opportunity Finder Agent identifies spend placed with non-preferred suppliers and fragmented across multiple suppliers for similar products. Addressing these opportunities helps redirect spend to preferred sources and consolidate supplier relationships.\n          - [Spend optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spend-optimization-savings-opportunities.md) -- Spend Optimization Opportunity Finder Agent identifies opportunities where purchase activity is outside negotiated contracts or fragmented across multiple contracts. Addressing these opportunities helps redirect spend to contracted pricing and increase purchasing volume for negotiation.\n          - [Contract optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/contract-optimization-savings-opportunities.md) -- The Contract Optimization Opportunity Finder Agent identifies opportunities to reduce costs by renegotiating price escalations, renewal caps, and payment terms on supplier contracts.\n      - [Sourcing Pipeline Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-sourcing-pipeline-mgmt.md) -- Sourcing Pipeline Management (sn_spend_pipeline) provides a centralized framework for creating, tracking, and executing sourcing initiatives through pipeline projects. It enhances efficiency through automated workflows, improves visibility into project progress, and simplifies savings tracking and forecasting.\n        - [Components installed with Pipeline Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/components-pipeline-mgmt.md) -- Several types of components are installed with activation of the Sourcing Pipeline Management (sn_spend_pipeline) plugin, including user roles and tables.\n        - [Pipeline project creation rule for high-value sourcing requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-project-creation-rule.md) -- By default, the Pipeline project creation rule decision table is used to create pipeline projects automtatically in Sourcing Pipeline Management.\n        - [Automatic pipeline project creation via](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/automatic-pipeline-creation.md) -- When a shopper submits sourcing requests for products, pipeline projects are automatically created, provided the product price meets the budget conditions defined in the decision table.\n        - [Email notifications for pipeline projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-email-notifications.md) -- Sourcing managers receive email notifications when a pipeline project is created automatically, and before its estimated start and end dates.\n        - [Pipeline management tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-mgmt-tab.md) -- The Pipeline management tab enables you to get insights into savings and pipeline projects, improving visibility, tracking, and collaboration across teams.\n          - [Hard Savings YTD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-hard-savings-ytd.md) -- Hard Savings YTD (Year-to-Date) shows the total realized savings from pipeline projects that were closed and completed within the current calendar year. These are confirmed, negotiated savings — not estimates or projections.\n          - [Cost Avoidance YTD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-cost-avoidance-ytd.md) -- Cost Avoidance YTD measures the costs that were prevented through pipeline projects during the current calendar year. Unlike hard savings, which reflect a direct reduction in spend, cost avoidance captures expenditures that were not incurred.\n          - [Planned Savings (Current Year)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-planned-savings-current-year.md) -- Planned Savings (Current Year) shows the projected savings from pipeline projects in Planned state—projects approved and scheduled but not yet started. This metric uses the Targeted savings field to represent future savings goals.\n          - [Active Savings (Current Year)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-active-savings-current-year.md) -- Active Savings (Current Year) shows the targeted savings from pipeline projects that are currently in progress. This metric represents in-flight work where final realized savings are not yet known.\n      - [Understanding punchout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/punchout-overview.md) -- Punchout is a technology that connects a buyer's eProcurement application to third-party supplier eCommerce sites. This connection enables direct catalog access while maintaining procurement controls.\n        - [Punchout configuration in SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/punchout-configuration-spo.md) -- Punchout configuration enables third-party suppliers to integrate their catalogs with SPO.\n        - [How L1 punchout works](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/level-one-punchout.md) -- In the Level 1 (L1) punchout, SPO and the punchout supplier communicate using the cXML protocol.\n        - [Establishing connection between SPO supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-punchout-connection.md) -- SPO and the supplier punchout system use PunchOutRequest and PunchOutResponse payloads to establish the connection.\n        - [How L2 punchout works](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/level-two-punchout.md) -- Level 2 (L2) PunchOut enables buying organizations to search for and discover PunchOut items directly within their procurement application, eliminating the need to search each supplier’s site individually.\n      - [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/ai-search-sourcing-procurement-operations.md) -- The AI Search application provides a modern consumer-grade search engine for the Service Portal, Employee Center (EC), Mobile, and Virtual Agent.\n      - [Universal Request in Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/universal-request-spo.md) -- Universal Request (UR) in Sourcing and Procurement Operations enables employees to submit procurement-related requests through Employee Center, even when a request requires collaboration across multiple departments or teams. After submission, a routing agent creates a procurement case and routes it to the appropriate fulfillers for resolution.\n    - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configuring-spo.md) -- Plan and configure your implementation for Sourcing and Procurement Operations.\n      - [SPO product tile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-product-tile.md) -- The Sourcing and Procurement Operations product tile is an entitlement-driven entry point on Admin Home for admins to discover and install SPO.\n      - [Product Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-product-hub.md) -- The Sourcing and Procurement Operations Product Hub is the central surface for installing SPO, tracking installation status, and reaching learning resources.\n      - [Install SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/install-spo-ai.md) -- Install Sourcing and Procurement Operations (SPO) on your instance from the Product Hub.\n        - [Components installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/installed-with-FSC.md) -- Several types of components are installed with the activation of Sourcing and Procurement Operations, including tables, user roles, and scheduled jobs.\n          - [Properties installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/installed-with-FSC.md) -- Several types of components are installed with the activation of Sourcing and Procurement Operations, including tables, user roles, and scheduled jobs.\n      - [Configuration Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-configuration-console.md) -- The SPO Configuration Console guides administrators through configuring SPO in a structured, sequenced set of steps.\n      - [Configure Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-spo-apps.md) -- Open the SPO Configuration Console and complete the configurations for your SPO deployment.\n        - [Configuring case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configuring-case-management-spo.md) -- Configure case types, routing rules, specialist workspace, notifications, and AI skills in the Procurement Case Management module of the SPO Configuration Console.\n      - [Set up master data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/set-up-master-data-shopping-hub.md) -- Create primary data of your suppliers and office locations that your suppliers deliver to. Define your product catalog with data of your product categories, product models, and supplier products. Define shopping controls to control the supplier product visibility to your employees.\n        - [Add a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-supplier.md) -- Add suppliers and their products to populate your primary data.\n        - [Add office locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-office-locations.md) -- Add all the office locations that your suppliers deliver to in your primary data. That way, your employees using Shopping Hub can select any of these pre-approved office locations for delivery while placing an order for a product.\n          - [Manage delivery to valid address](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/manage-shipping-address.md) -- As an administrator, you can define one or multiple valid countries where a supplier can deliver the products.\n        - [Add delivery locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-delivery-locations.md) -- Add the address that can be selected by the user to have the product delivered. You can add multiple delivery locations.\n        - [Setting up your product catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-product-catalogue.md) -- You can set up your product catalog by grouping the supplier products that you want to appear on the Shopping Hub portal into product categories and product models.\n          - [Create product categories group product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-product-model-categories.md) -- Create categories for your product models to group your product models.\n          - [Create product models group supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-product-models.md) -- Create product models to group your supplier products.\n          - [Add a supplier product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-supplier-product.md) -- Add supplier products to populate the primary data.\n          - [Add a supplier product bundle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-supplier-product-bundle.md) -- Add a supplier product bundle, which may include several products or services from the same supplier. You can also add sub-bundles to the main bundle.\n        - [Lead time calculations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/lead-time-calculations.md) -- Lead time (in days) of a supplier product consist of the time for sourcing, supplier onboarding, purchasing, and shipping for a supplier product, product model, or a product category. Each of these durations are used to calculate the total lead time which determines the number of days to execute a purchase order.\n        - [Ledger assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/ledger-assignment-rules.md) -- When a purchase line is created for a purchase requisition on the ShoppingHub portal, the details of capex account, expense account, and pre-paid account are auto-populated based on applicable ledger assignment rules.\n          - [Create ledger assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-ledger-assignment-rules.md) -- Automate ledger account assignment for a purchase line by relating ledger accounts to a supplier product, product model, product category, spend category, and cost center.\n        - [Create shopping controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-shopping-controls.md) -- Set conditions to control the visibility of supplier products for an employee or a department who visits the Shopping Hub portal. Shopping Hub administrators can manage access to products based on categories, suppliers, or any attribute related to a supplier product.​\n        - [Configure delegate for a shopper](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-delegate-for-a-shopper.md) -- Configure your employees as delegates to shop on behalf of someone else. For these employees, the Shopping as option is available on the Shopping Hub homepage to shop as a delegate.\n          - [Configure approval rule for a delegate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/config-approval-delegate.md) -- Configure an approval rule for a delegate to ensure that the business owner has better visibility into the request before approval.\n        - [ShoppingHub configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shoppinghub-configurations.md) -- ShoppingHub configurations control the shopper experience for procurement workflows, including request modifications and sourcing checkouts.\n          - [Enable a shopper to purchase on behalf of another user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/config-shoppinghub-purchase-behalf.md) -- Configure the Shopping Hub to enable a shopper to purchase on behalf of another user.\n          - [Purchase modification configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-modification-configuration.md) -- As an admin, you can configure the conditions that must be met for the purchase modification records to be available to the shopper for editing or canceling.\n            - [Configure purchase modification record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-purchase-modification.md) -- Configure the conditions to make the purchase modification records available for the shopper to edit or cancel. You can leverage the condition builder to set specific conditions from the ShoppingHub Configuration table.\n          - [Configure sourcing checkout details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/config-shoppinghub-table.md) -- Manage the Shopping Hub configuration to standardize the request fulfillment at the checkout. You can ensure the accuracy and availability of the required items in the procurement catalogs.\n          - [Enable user actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/config-shoppinghub-request-revisions.md) -- Configure the edit and cancel options to enable modifications to the purchases.\n        - [Sourcing checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sourcing-checkout.md) -- As a ShoppingHub or Procurement administrator, you can configure checkouts for sourcing requests to collect information that is relevant to the product, product model, or category. Your teams can automate the sourcing processes, share more information, and improve operational efficiency.\n          - [Create sourcing checkout record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-sourcing-checkout-record.md) -- Create a custom checkout to use for sourcing requests for a specific product, product model, or product category.\n          - [Edit sourcing checkout record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-sourcing-checkout-record.md) -- Edit the default sourcing checkout used for all sourcing requests or create a custom checkout for sourcing requests for a specific product, product model, or product category.\n          - [Configure sourcing checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-sourcing-checkout.md) -- As an administrator, you can configure the sourcing checkout to collect information that is relevant to a specific product, product model, or product category. You can also change the default sourcing checkout used universally. The additional information at the sourcing checkout helps understand the requirement better and enable quicker processing.\n        - [Shopping Hub process visibility configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/process-visibility-configuration.md) -- As a procurement administrator, you can create and modify purchase process steps, work items involved in the process steps, and link the process steps and work items.\n          - [Add process steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-process-steps.md) -- Create process steps involved in the product purchase cycle.\n          - [Add work items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-work-items.md) -- Create work items to be added to the process steps involved in the product purchase cycle.\n          - [Link work items process steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/link-work-items-with-process-steps.md) -- Establish the relationship between the process steps and their work items.\n      - [Configure punchout third-party site purchases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-supplier-punchout.md) -- Set up punchout configuration to allow shoppers or employees to make third-party site purchases​.\n        - [Provide Confirmation URLs to Punchout Suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/punchout-urls.md) -- When integrating with a punchout supplier, customers are required to provide specific URLs for Order Confirmation and Shipping Confirmation.\n        - [Configure extension point Product search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-ext-point-punchout.md) -- The sn_spend_intg.ThirdPartySystemApiExtension scripted extension point provides the configuration that punchout suppliers can use to ensure that all details about their product, such as product's name, brand, manufacturer, price, availability, SKU, and so on, is displayed in Shopping Hub.\n          - [View third-party system API extension](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-ext-point-punchout.md) -- The sn_spend_intg.ThirdPartySystemApiExtension scripted extension point provides the configuration that punchout suppliers can use to ensure that all details about their product, such as product's name, brand, manufacturer, price, availability, SKU, and so on, is displayed in Shopping Hub.\n          - [Create script include punchout supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-ext-point-punchout.md) -- The sn_spend_intg.ThirdPartySystemApiExtension scripted extension point provides the configuration that punchout suppliers can use to ensure that all details about their product, such as product's name, brand, manufacturer, price, availability, SKU, and so on, is displayed in Shopping Hub.\n          - [Create extension instance scripted extension](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-ext-point-punchout.md) -- The sn_spend_intg.ThirdPartySystemApiExtension scripted extension point provides the configuration that punchout suppliers can use to ensure that all details about their product, such as product's name, brand, manufacturer, price, availability, SKU, and so on, is displayed in Shopping Hub.\n        - [Map Product Categories and Units of Measure for Seamless Checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/product-category-mapping-shoppinghub.md) -- You can map the product categories and units of measure for third-party products to the corresponding model categories. This ensures that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings.\n          - [Create third-party unit mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/product-category-mapping-shoppinghub.md) -- You can map the product categories and units of measure for third-party products to the corresponding model categories. This ensures that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings.\n          - [Create third-party category mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/product-category-mapping-shoppinghub.md) -- You can map the product categories and units of measure for third-party products to the corresponding model categories. This ensures that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings.\n        - [Add third-party catalog data Excel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-third-party-catalog-spo.md) -- You can download and add third-party catalog data in an Excel file template.\n      - [Configuring work prioritization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configuring-work-prioritization.md) -- Configure decision table rules to automatically assign priority to purchase requisitions, sourcing requests, and procurement cases based on your organization's criteria.\n        - [Configure for procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-work-prioritization-procurement-cases.md) -- Configure the Priority defaulting for procurement cases decision table to automatically assign priority levels to procurement cases based on conditions you define.\n        - [Configure for purchase requisitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-work-prioritization-purchase-requisitions.md) -- Configure the Priority defaulting for purchase requisitions decision table to automatically assign priority levels to purchase requisitions based on line item values or other administrator-defined conditions.\n        - [Configure for sourcing requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-work-prioritization-sourcing-requests.md) -- Configure the Priority defaulting for sourcing requests decision table to automatically assign priority levels to sourcing requests based on the organizational seniority of the business owner or other administrator-defined conditions.\n      - [Add a button in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-new-button-shoppinghub.md) -- You can add a button to a Shopping Hub page by using UI Builder.\n      - [Add a footer link in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-footer-link-shoppinghub.md) -- You can add a link to the footer of Shopping Hub, similar to the existing Don't see what you need? link.\n      - [Customize top suppliers in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/customize-top-suppliers.md) -- Personalize the list of suppliers to see on your Shopping Hub homepage. Update your list with the change in your preferences anytime.\n      - [Configure conditions merging purchase requisitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/config-pr-merge.md) -- Configure the conditions under which the purchase requisitions (PR) should be merged.\n      - [Service portal configuration for ShoppingHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/service-portal-configuration-for-shoppinghub.md) -- As an admin, you can configure your service portal such that shoppers who are on the portal can quickly access ShoppingHub and even view purchasing and approval to-dos assigned to them.\n        - [Add Shopping Hub Navbar link](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-shoppinghub-navbar-link.md) -- You can add a Shopping Hub Navbar link to your service portal header menu so that shoppers can navigate from the service portal to the Shopping Hub portal with a single select.\n        - [Add Shopping Hub icon link](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-shoppinghub-icon-link.md) -- You can add a Shopping Hub icon link to your service portal icons menu so that shoppers can navigate from the service portal to the Shopping Hub portal with a single select.\n        - [Add Shopping Hub widget your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-shoppinghub-widget-service-portal.md) -- You can add a Shopping Hub widget to your service portal so that shoppers can view the purchasing to-dos assigned to them from the service portal before getting redirected to work on them in the Shopping Hub portal.\n        - [Verify update search sources your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/review-update-search-sources.md) -- You can verify the search sources on your service portal and update them, as required, so that the required data is queried seamlessly from the respective instance tables.\n      - [Install ShoppingHub Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/install-shoppinghub-mobile.md) -- Install the Shopping Hub Mobile application from the ServiceNow Store.\n        - [Enable mobile experience ShoppingHub Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/enable-shoppinghub-mobile.md) -- Enable the mobile experience for Shopping Hub Mobile so that users can complete to-dos assigned to them and view and track their purchases from their mobile device.\n      - [Advanced Work Assignment for Source-to-Pay Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/awa-spo.md) -- Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.\n        - [Setting up Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/awa-spo-setup.md) -- Plan and configure your implementation of Advanced Work Assignment for Source-to-Pay Operations.\n          - [Configure Advanced Work Assignment Source-to-Pay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-awa-spo.md) -- Configure various components, such as service channels, work item queues, and assignment rules that determine how emails and chat interactions should be routed to agents.\n          - [Configure Sourcing Procurement Operations queues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-awa-spo-queues.md) -- Configure the Advanced Work Assignment for Source-to-Pay Operations queues to ensure that email and chat requests are routed and assigned to specific agents belonging to defined groups.\n          - [Configure Agent Chat Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-agent-chat-spo.md) -- Use Agent Chat Settings to configure Agent Chat for Source-to-Pay Workspace.\n        - [Using Advanced Work Assignment Source-to-Pay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/using-awa-spo.md) -- Enables shoppers or requesters to interact with agents to resolve their issues and get answers to their questions.\n          - [Automatic case creation from emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/case-creation-from-emails.md) -- Cases are automatically created from incoming emails from shoppers based on the keywords used by them in the subject lines and bodies of the emails.\n      - [Install Universal Request for Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/install-universal-request-spo.md) -- Install the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to enable the Universal Request in Sourcing and Procurement Operations.\n    - [Integrate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integrating-spo.md) -- Sourcing and Procurement Operations integrates with internal applications and third-party ERP systems to extend procurement capabilities and enable cross-departmental collaboration.\n      - [Sourcing and Procurement Operations and Asset Management integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-itam-better-together.md) -- The Asset Management Integration for Sourcing and Procurement Operations plugin (sn_spend_asset) provides an integration between Asset Management (Asset Management) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency.\n        - [Create SR or PR from Asset Management Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-itam-submit-requests.md) -- As an Asset Manager, you can create an SR or PR in SPO from the Asset Management Workspace to fulfill asset requests submitted through Employee Center.\n          - [Create sourcing request from Asset Management Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-spo-sourcing-checkout.md) -- As an asset manager, use SPO's sourcing flow from the Asset Management Workspace to complete checkout when the requested item doesn't have contractual pricing.\n          - [Create purchase requisition from Asset Management Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-spo-quick-checkout.md) -- As an asset manager, use SPO's purchasing flow from the Asset Management Workspace to complete checkout when the requested item has contractual pricing.\n        - [Receiving assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-spo-receiving-assets.md) -- As part of the Better Together integration, all asset receiving is handled within ServiceNow's Asset Management product suite. When an item is initially received in Asset Management, a receipt is automatically generated in SPO in the Pending Submission state.\n        - [Asset creation process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-spo-asset-creation.md) -- In ServiceNow's Asset Management product suite, assets are created when you acknowledge the receipt of the requested items.\n        - [Considerations for implementing Asset Management and SPO better together](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-spo-key-consideration.md) -- This section provides information on considerations for implementing the Asset Management and SPO better together solution.\n      - [Sourcing and Procurement Operations and Employee Center integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/employee-center-integration-psm.md) -- As an employee, shopper, or requester, you can view all procurement case types available to you, knowledge articles, open to-dos and purchasing tasks assigned to you, track your requests, and even access your purchases on the Employee Center (EC) portal by integrating Sourcing and Procurement Operations with Employee Center.\n        - [Search punchout products in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/ec-search-punchout-products.md) -- You can search for punchout products directly in Employee Center using the AI search bar.\n        - [Tracking procurement requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/track-proc-requests-on-ec.md) -- As a shopper, you can enjoy complete visibility into the progress of your requests by tracking your procurement cases in Employee Center.\n        - [Approve request from Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approve-request-from-employee-center.md) -- Approve, reject, or request clarification on open purchase requisition lines and sourcing requests that are assigned to you, directly from Employee Center.\n          - [Approval email notification templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approval-email-notifications-template.md) -- Email notifications are triggered for new, due soon, and overdue approval to-dos in configurable templates. As an approver, you can review the details and approve the purchase requests directly from the email notifications.\n        - [Provide more details your purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/provide-more-details-tasks-ec.md) -- Provide additional information on your purchase from Employee Center by answering the follow-up questions that the procurement specialist has posted regarding your order. Your response to these to-dos ensures that the procurement specialist understands your exact requirements and has all the necessary information before proceeding with the sourcing request.\n        - [Confirm meeting milestone your service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-meeting-milestone-ec.md) -- Provide confirmation from Employee Center on whether the supplier has met a milestone for a service you had ordered, so that payment can be processed to the supplier for that milestone. If a milestone hasn’t been met by the due date, you can raise a cancel request or propose a new completion date.\n        - [Review your service acknowledgment task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/review-serv-ack-task-ec.md) -- Review and acknowledge the receipt status of your ordered service from your supplier from Employee Center.\n        - [Confirm receipt in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-receipt-task-ec.md) -- Provide confirmation of receipt of the items that you ordered that are in pending receipt state from Employee Center, so that payment is processed to the supplier accordingly. If you have not received the complete order, you can confirm receipt of a part of your order as well with the date when you received them.\n        - [View link or video from Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-link-video-ec.md) -- Complete your task by viewing a link or video that your procurement specialist has assigned to you, directly from Employee Center. This action is listed as a task under My Tasks.\n        - [Upload document in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/upload-document-task-ec.md) -- Complete the task that your procurement specialist has assigned to you by uploading a document, directly from Employee Center. This action is listed as a task under My Tasks.\n        - [Sign document using DocuSign in EC](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sign-document-task-ec.md) -- Provide your consent by signing a document using DocuSign, directly from Employee Center. This action is listed as a task under My Tasks.\n        - [Sign document in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sign-document-sn-task-ec.md) -- Provide your consent by signing a document, directly from Employee Center. This action is listed as a task under My Tasks.\n        - [Complete form in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/complete-form-task-ec.md) -- Fill in a form that your procurement specialist has sent to you, and submit it directly from Employee Center. This action is listed as a task under My Tasks.\n        - [Raise general inquiry for procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/raise-general-inquiry-for-procurement.md) -- As a shopper, raise an inquiry for any pre-existing purchase or for any other queries that you may have regarding any procurement function​​.\n        - [Virtual Agent for Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/virtual-agent-for-psm.md) -- ServiceNow Virtual Agent for Sourcing and Procurement Operations enables shoppers to quickly find and purchase products that they're looking for from a vendor on ShoppingHub, by interacting with a virtual agent from Employee Center. It also allows shoppers to view purchases, procurement tasks, procurement cases, and even work on their to-dos. They can also get help from the procurement team using Virtual Agent.\n          - [Sourcing Procurement Operations Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shoppinghub-virtual-agent-topics-and-topic-blocks.md) -- A topic conversation defines the dialog between the Virtual Agent (chat support bot) and the user, which enables you to gather information for a specific business need.\n          - [Install Virtual Agent for Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/install-virtual-agent-for-shoppinghub.md) -- Install Virtual Agent for Sourcing and Procurement Operations from the ServiceNow Store.\n          - [Enable Virtual Agent for Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/enable-virtual-agent-for-shoppinghub.md) -- Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.\n          - [NLU support for Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/nlu-support-shoppinghub-va.md) -- You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding (NLU) to understand word meanings and word contexts to infer user intent.\n          - [Set up NLU for Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/set-up-nlu-for-shoppinghub-va.md) -- Set up Natural Language Understanding (NLU) for Sourcing and Procurement Operations Virtual Agent before chatting with the Virtual Agent to optimize the search experience.\n      - [Sourcing Procurement Operations integration with third-party solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/psm-integration-third-party-sourcing.md) -- ServiceNow can integrate with third-party sourcing solutions to automate the sourcing process within the Sourcing and Procurement Operations product. A generic, easily configurable sourcing integration framework is provided within Source-to-Pay Integration Framework to enable you to specify the business criteria for triggering an integration. This integration framework can also integrate with multiple third-party sourcing solutions based on different criteria.\n        - [Decision configuration for third-party sourcing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/decision-config-third-party-sourcing.md) -- The Sourcing Event Generation Rule decision table in Sourcing and Procurement Operations helps the sourcing managers and procurement teams to configure the business criteria on demand, which provides them with flexibility to decide on the types of requests that should be integrated with a third-party sourcing solution.\n        - [Integration tables for third-party sourcing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integ-tables-third-party-sourcing.md) -- Integration tables are used to interact with the third-party sourcing application. Relevant information that is required to conduct a Request for anything (RFx) in the third-party application is staged within ServiceNow and transferred through APIs to the third-party application.\n        - [Submit multi-product sourcing requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/multi-product-sourcing-intake-with-third-party-integration.md) -- Requesters can submit sourcing requests with multiple products in a single sourcing intake form. When a sourcing request form contains multiple products, the third-party sourcing solution automatically creates individual sourcing events for each product.\n        - [Manage RFx tasks in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/third-party-rfx-task-management-for-requestors.md) -- Requesters can view and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx.\n      - [Sourcing Procurement Operations integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/better-together-with-vrm.md) -- Leverage relevant supplier risk assessment capabilities by integrating Sourcing and Procurement Operations with Third-party Risk Management.\n      - [Sourcing and Procurement Operations and Project Management integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integration-psm-ppm.md) -- Eliminate manual efforts of linking purchase orders to projects by integrating Sourcing and Procurement Operations with Strategic Portfolio Management's Project Management.\n      - [Sourcing and Procurement Operations and Celonis integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integration-psm-celonis.md) -- Identify inefficiencies in your customer business process, understand their business impact, and gain insights into the root causes, by integrating Sourcing and Procurement Operations with Celonis.\n      - [Sourcing and Procurement Operations and Field Service integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integration-psm-fsm.md) -- The Procurement for Field Service Management plugin (sn_fsm_psm_mobile) provides an integration between the Field Service Management and Sourcing and Procurement Operations applications.\n        - [Integrate with Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integrate-psm-with-fsm.md) -- Field Service Management provides an integration with the Sourcing and Procurement Operations application. With this integration, a field service agent can engage with procurement and place an order to purchase a required part from a vendor or supplier.\n        - [Order parts you need using](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/order-parts-using-agent-mobile.md) -- Place an order for a part that you require to complete a particular work order task, from the Sourcing and Procurement Operations flow, using the Agent mobile application.\n      - [Source-to-Pay Operations and Contract Management Pro integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integration-spo-cmpro.md) -- The Source-to-Pay Operations with Contract Management Pro plugin (sn_spend_clm) provides an integration between the Contract Management Pro and Sourcing and Procurement Operations applications.\n        - [Integrate with Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/integrate-spo-with-cmpro.md) -- Contract Management Pro provides an integration with the Sourcing and Procurement Operations application. With this integration, procurement specialists can initiate contract requests (CRs) manually throughout the sourcing and purchasing process.\n        - [Initiate a contract request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/initiate-contract-request.md) -- Initiate a contract request from the Source-to-Pay workspace.\n          - [Initiate contract request related work](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/initiate-contract-from-related-work.md) -- Initiate a contract request for purchase lines, purchase requisitions, sourcing requests, negotiations, or sourcing events from the related work section.\n          - [Initiate a contract request from DRR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/initiate-contract-from-drr.md) -- Initiate a contract request for purchase requisitions, sourcing requests, negotiations, or sourcing events from the Dynamic Related Records (DRR) section.\n          - [Initiate contract request playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/initiate-contract-from-playbook.md) -- Initiate a contract request for sourcing requests or sourcing event from the playbook.\n        - [Using Now Assist for Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/use-now-assist-cmpro-spo.md) -- With the sn_cm_gen_ai.ai_contract_fulfiller role, you can review non-standard or missing clauses in procurement contracts and extract key details to update the contract repository using Now Assist for Contract Management within the Source-to-Pay Workspace.\n          - [Enable Now Assist in Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/activate-na-cmpro-spo.md) -- Install the Now Assist in Contract Management plugin (sn_cm_gen_ai) and activate the generative AI skills to use Now Assist skills in Contract Management.\n          - [Start metadata extraction contract Source-to-Pay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/extract-metadata-spo.md) -- Extract metadata from a signed contract attached in a contract repository record.\n          - [Analyze contract document Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/analyze-contract-spo.md) -- As a contract fulfiller, analyze a contract document with generative AI to identify non-standard and missing clauses.\n            - [RCA approvals for Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approve-rca-contracts-spo.md) -- Approve restricted caller access (RCA) privileges to allow cross-scope access to Now Assist in Contract Management.\n      - [ERP source validation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/erp-source-val-spo-objects.md) -- Sourcing and Procurement Operations supports multi-ERP integration that enables you to use different ERP systems for different regions or lines of business, as required.\n      - [SpendInt APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spendint-api-spo.md) -- SpendInt APIs allow external procurement systems to send catalog, pricing, order, shipment, and invoice data to ServiceNow, synchronizing procurement data from third-party systems.\n      - [Procurement File Transfer Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/procurement-file-transfer-framework.md) -- Procurement File Transfer Framework (PFTF) helps you transfer information between the ServiceNow database and a third-party reseller through a File Transfer Protocol (FTP). You can set up an FTP server for access and transfer of reseller data without any spoke development by the third-party reseller.\n        - [Third-party registration PIF PFTF](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/third-party-registration-for-pif-pftf.md) -- Third‑party registration enables you to configure supplier integrations for Source-to-Pay Integration Framework (PIF) and Procurement File Transfer Framework (PFTF).\n        - [Import data using FTP server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/ftp-data-import.md) -- Import a file from a local source, a remote network server, or another instance by providing a path and authentication information. Transfer and manage procurement data in a principled structure that administrators can use for various data management operations.\n          - [Run scheduled imports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/run-scheduled-imports.md) -- A scheduled import allows administrators to import data on a regular schedule. Run import operations on a daily, weekly, or monthly basis based on your business requirements. Scheduled import runs a datasource similar to how a scheduler job runs the script.\n        - [Perform export steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/validate-errors.md) -- Export a file from a local source, a remote network server, or another instance by providing a path and authentication information.\n          - [Export data to the FTP server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/export-data-ftp.md) -- Export a file from a local source, a remote network server, or another instance by providing a path and authentication information.\n        - [Data source table information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/data-sources-info.md) -- The following information can help you with the FTP import and export data.\n          - [Payloads samples and errors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/payloads-information.md) -- Use the following sample payloads to enable procurement data import and export.\n    - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/using-spo.md) -- Employees, shoppers, or requesters can use Sourcing and Procurement Operations to self-service requests, and source or purchase products and services through the procurement organization. Procurement specialists and sourcing managers can use Sourcing and Procurement Operations to work on various procurement objects such as purchase requisitions, sourcing requests, negotiations, procurement requests, cases, and more.\n      - [Using Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/use-shoppinghub-portal.md) -- Use the Shopping Hub module to request pricing or place an order for products and services. You can also request for products or services that you don’t see in the catalog, revise, replace, or return your ordered products and services, customize your top suppliers, work on your to-dos, and much more.\n        - [Log Shopping Hub first time](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/login-shoppinghub-first-time.md) -- Shoppers who log in to Shopping Hub for the very first time must set up a default delivery location before they can browse products and access the other pages.\n          - [Set work address your delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/login-shoppinghub-first-time.md) -- Shoppers who log in to Shopping Hub for the very first time must set up a default delivery location before they can browse products and access the other pages.\n          - [Select delivery location other than](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/login-shoppinghub-first-time.md) -- Shoppers who log in to Shopping Hub for the very first time must set up a default delivery location before they can browse products and access the other pages.\n        - [Browse punchout and native catalog items from the Categories and Suppliers lists in SH](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sh-browse-products.md) -- In Shopping Hub, you can view both the punchout (third-party) and the native catalog items from the Categories or the Suppliers list on the Shopping Hub home page.\n        - [Order a product with quick checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/order-a-product.md) -- Order a product or service that you want to purchase from the product catalog available on Shopping Hub Home.\n        - [Complete sourcing checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/complete-sourcing-checkout.md) -- As a shopper, you can request pricing or more information about a product or service in the Shopping Hub catalog that doesn’t have contractual pricing.\n        - [Shopping cart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shopping-cart.md) -- As a shopper, you can use the shopping cart to store all your shortlisted products, both goods and services, so that you can continue shopping and place your purchase request for all products at one go, when done.\n          - [Add products your shopping cart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-products-to-shopping-cart.md) -- Use your shopping cart to add multiple products that you have shortlisted and want to purchase when you are done shopping on Shopping Hub.\n          - [Review your shopping cart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/review-shopping-cart.md) -- When you are done with your shopping, review your shopping cart to ensure that you have the right products from the right suppliers in the right quantities in your cart.\n          - [Cart line update scenarios](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/cart-line-update-scenarios.md) -- Cart lines are created, updated, or deleted based on the updates that you make to the products in your shopping cart.\n          - [Product selection overrides](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/product-selection-overrides.md) -- Certain scenarios such as excluded suppliers and shopping control restrictions can override your product selection capability.\n        - [Complete your checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/complete-your-checkout.md) -- Proceed to checkout when you’ve completed your shopping and have reviewed your shopping cart.\n          - [Select a delivery location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/select-delivery-location.md) -- You can select either a single delivery location or multiple delivery locations for the various products in your cart.\n            - [Delivery location options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/delivery-location-details.md) -- As a shopper, you can select either a single delivery location or multiple delivery locations for the various products in your cart.\n            - [Delivery address suggestions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/delivery-address-validation.md) -- Improve your shopper experience with filling in a new address location through type-ahead and auto-fill, in the Deliver to somewhere else form​. You can further use the StreetService script to integrate with an Address Verification Service (AVS) of your choice to get enhanced address suggestions.\n            - [Valid countries for delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/valid-countries.md) -- As a shopper, you can view, add, and select the delivery locations and office locations while placing an order on ShoppingHub.\n              - [Valid country location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/valid-country-location.md) -- As a shopper, you can select a valid delivery location based on the preconfigured countries.\n          - [Shipping methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shipping-methods.md) -- Shipping methods define how goods are transported from suppliers to delivery destinations. Administrators can create shipping methods and associate them with suppliers and delivery locations.\n          - [Select a delivery date](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/select-delivery-date.md) -- You can select a single delivery date or multiple delivery dates for the various products in your cart. If you're unsure of a delivery date, you can provide an estimated time frame which then creates a blanket order.\n            - [Delivery dates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/delivery-date-options.md) -- Delivery dates define when goods or services are expected to be delivered and give shoppers flexibility to align deliveries with business needs.\n          - [Select a payment method](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/select-payment-method.md) -- You can pay using one of your preferred payment methods or use another cost center to make the payment. You can even pay using multiple cost centers for the various products in your cart.\n            - [Payment method options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/payment-method-options.md) -- As a shopper, you have the option to pay using one of your preferred payment methods or use another cost center. You even have the option to pay using multiple cost centers for the various products in your cart.\n          - [Provide a reason for your purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/provide-reason-for-purchase.md) -- You must provide a reason for making your purchase. This is mandatory and allows you to complete your checkout.\n            - [Add users watchlist purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-users-watchlist-purchase.md) -- You can add one or more users to the watchlist of the purchase request. The users on the Watchlist receive email notifications when specific conditions are fulfilled and the purchase request status is updated.\n          - [Configure additional questions for checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-additional-questions-for-checkout.md) -- As an administrator, you can configure additional questions for full checkout to collect more information from a shopper specific to a purchase. This information is first stored in the Requisition Additional Info staging table against the purchase requisition ID that is created on checkout, and then mapped to the Purchase Requisitions table for back-end consumption.\n          - [Configure purchase requisition line-level questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-additional-information-prl.md) -- Create configurable, line-level questions for shoppers to provide the information needed to complete the purchase during the checkout process in Shopping Hub. These questions are defined in Catalog Builder and specific to certain products or product categories.\n          - [Checkout data loss scenarios](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/checkout-value-retention-scenarios.md) -- The data you enter during checkout are lost in an incomplete checkout process.\n          - [Purchase line creation scenarios](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-line-creation-scenarios.md) -- On completing your checkout, an appropriate number of cart lines are created, which then result in the creation of purchase lines.\n        - [Purchasing punchout third-party suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purch-punchout-third-party-supp.md) -- Shoppers who are part of the punchout group can navigate to punchout or external third-party supplier sites from ShoppingHub or Employee Center and make purchases. They can view the third-party purchases in the My purchases page on ShoppingHub, and also view the shipment records received from the third-party sites.\n          - [Shopper checkout experiences based installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/ec-sh-checkout-flow.md) -- The following figure illustrates the checkout experiences for shoppers based on whether they have installed Employee Center, Shopping Hub, or both.\n        - [Unified request tracking Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sh-unified-request-tracking.md) -- You can search for purchased products and services by entering the original purchase record ID or its associated record IDs in Shopping Hub. This includes tracking details from the ordering stage to the fulfillment stage of the procurement process.\n        - [Hide supplier pricing from ShoppingHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/hide-supplier-pricing-from-shoppinghub.md) -- When creating model categories for grouping your product models, you can decide if pricing is to be displayed in ShoppingHub for supplier products associated to a particular category.\n        - [Request for products or services that you don't see on ShoppingHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-prod-serv-dont-see-sh.md) -- As an employee, shopper, or business owner, you can place requests for one or more products or services that are currently not listed on the ShoppingHub portal. You can do this from ShoppingHub Home or directly from Employee Center.\n          - [Request products you don't see](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-prod-dont-see-sh.md) -- Place a request for one or more products that are currently not listed on the Shopping Hub portal. You can do this from Shopping Hub Home or directly from Employee Center.\n          - [Request services you don't see](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-serv-dont-see-sh.md) -- Place a request for one or more services that are currently not listed on the Shopping Hub portal. You can do this from Shopping Hub Home or directly from Employee Center.\n          - [Configure additional attributes for I need a product or service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-additional-attributes-i-need-product.md) -- You can configure additional attributes on the intake for variable sets configured on the I need a product and I need a service record producers. Any new fields that are added to the variable set must be mapped in the record producer script to ensure that the information is saved in the backend.\n        - [Submit a quote](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/submit-quote.md) -- As a shopper or requester, when an existing quotation for a product or service that you're looking for doesn’t meet your expectation, you can get your own quote and submit it so that a requisition can be processed by the procurement team accordingly. You can submit a quote from Shopping Hub Home or directly from Employee Center.\n        - [Purchase revision flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-revision-flows.md) -- As a procurement administrator, you can leverage or modify the existing workflows to process the purchase modification requests raised by shoppers.\n          - [Purchase revision roles and responsibilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/purchase-revision-flows-roles.md) -- As a procurement administrator, you can create workflows that blend automation, integration, and human review to process the purchase modification requests raised by shoppers.\n          - [Edit a purchase line from a purchase requisition or order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-pur-req-line.md) -- You can edit and revise the quantity of a product or delivery location of a purchase line directly from a purchase requisition or order. You can also view the existing or current quantity or delivery date of the purchase requisition or order.\n          - [Add line existing purchase requisition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-line-pur-req-order.md) -- You can add a new purchase line to an existing purchase requisition or order.\n          - [Edit a purchase requisition line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-request.md) -- You can edit and revise the quantity of the product, budget, or delivery location of a purchase requisition line in a purchase requisition based on your requirements.\n          - [Edit a purchase order line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-purchase-order.md) -- You can edit and revise the quantity of the product, budget, or delivery location of a purchase order line in a purchase order based on your requirements.\n          - [Edit a purchase line from a purchase requisition or order from EC](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-pur-req-emp-central.md) -- You can edit and revise the quantity of a product or delivery location of a purchase line from Employee Center. You can also view the existing or current quantity or delivery date of the purchase requisition or order.\n          - [Edit purchase requisitions with cost allocation adjustments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/edit-purchase-cost-allocation.md) -- As a shopper, you can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.\n          - [Raise a cancel request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/cancel-request.md) -- As a shopper, you can cancel an entire purchase request, purchase order, or individual line items.\n        - [Return a product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/return-a-product.md) -- You can request a return for a product that has been fully or partially delivered to you.\n        - [Submit edit receipt request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/submit-edit-receipt-request.md) -- As a shopper, you can revise previously accepted receipts to address any discrepancies, ensuring accurate updates to purchase orders, purchase order lines, and received quantities.\n        - [Shopper to-dos](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shopper-todos.md) -- As a shopper, you can have to-dos assigned to you, related to your purchases, for you to act on. You can view your to-dos by selecting the user icon on ShoppingHub Home.\n          - [To-do refinement options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/todo-refinement-options.md) -- You can refine your to-dos through filtering, sorting, and searching options on the My to-dos landing page.\n          - [To-do highlights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/todo-highlights.md) -- Your to-dos are highlighted with color coding to help you quickly understand the due dates.\n          - [Approve purchase requisition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-approval-todos.md) -- Provide approvals for your purchase requisitions and invoice requests that are in pending approval state. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria. Invoice approvals are sent to the recipient of the line.\n          - [Provide more details your purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-provide-more-details-todos.md) -- Provide additional information on your purchase from Shopping Hub Home by answering the follow-up questions that the procurement specialist has posted regarding your order. Your response to these to-dos ensures that the procurement specialist understands your exact requirements and has all the necessary information before proceeding with the sourcing request.\n          - [Request clarification on purchase request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-clarification-on-purchase.md) -- As an approver, request clarification from the shopper on a purchase requisition if you have questions that you need answers to before approving or rejecting the purchase requisition. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria.\n          - [Provide clarification on purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/provide-clarification-on-purchase.md) -- Provide clarification on your purchase by answering the question that the approver has posted regarding your order. Your response to this clarification ensures that the approver understands your exact requirements and has all the necessary information before proceeding with approving or rejecting your purchase request.\n          - [Compare quotes and select supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-compare-quotes-todos.md) -- Review the quotes that you have received from the various suppliers for the product you had requested sourcing for. These quotes are displayed after the sourcing requests have listed similar suppliers for the product model you requested for. You can choose to award the supplier with the quote that best fulfills your requirements.\n          - [Confirm receipt of order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-receipt-todos.md) -- Provide confirmation of receipt of the items you ordered that are in pending receipt state from Shopping Hub Home, so that payment is processed to the supplier accordingly. If you have not received the complete order, you can confirm receipt of a part of your order as well with the date when you received them.\n          - [View shipment details your order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-ship-details-receipt-todos.md) -- View the current status of your ordered items, along with the tracking number and carrier name, from the Shipment details tab under your receipt to-dos.\n          - [Confirm meeting milestone your service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-milestone-todos.md) -- Provide confirmation from Shopping Hub Home on whether the supplier has met a milestone for a service you had ordered, so that payment can be processed to the supplier for that milestone. If a milestone hasn’t been met by the due date, you can raise a cancel request or propose a new completion date.\n          - [View link video Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-link-video-sh-todos.md) -- Complete your task by viewing a link or video that your procurement specialist has assigned to you, directly from Shopping Hub Home. This action is listed as a task under My to-dos.\n          - [Upload document Shopping Hub Home](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/upload-document-task-sh.md) -- Complete the task that your procurement specialist has assigned to you by uploading a document, directly from Shopping Hub Home. This action is listed as a task under My to-dos.\n          - [Sign document using DocuSign in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sign-document-task-sh.md) -- Provide your consent by signing a document using DocuSign, directly from Shopping Hub Home. This action is listed as a task under My to-dos.\n          - [Sign document Shopping Hub Home](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sign-document-sn-task-sh.md) -- Provide your consent by signing a document, directly from Shopping Hub Home. This action is listed as a task under My to-dos.\n          - [Complete form Shopping Hub Home](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/complete-form-task-sh.md) -- Fill in a form that your procurement specialist has sent to you, and submit it directly from Shopping Hub Home. This action is listed as a task under My to-dos.\n        - [Create an employee credit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-employee-credit.md) -- Manage and track credits that an employee shopper is allocated to in Shopping Hub, by creating an employee credit. If a credit already exists, allocated to an employee, it shows up as a payment option in Shopping Hub, and is created as a cost allocation entry at the backend.\n        - [Create a credit allocation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-credit-allocation-rule.md) -- Assign an amount of credit that an employee shopper can use in Shopping Hub, by creating a condition-based allocation rule.\n        - [Create a paycheck period](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-paycheck-period.md) -- Assign a time period for an employee shopper to pay back costs in excess of the allocated credit amount in Shopping Hub Home, by creating a paycheck period.\n        - [Shopping controls overridden by credits](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shopping-controls-overridden.md) -- As a shopper, you can use employee credits to purchase a restricted set of supplier products based on the category or product model. At the same time, you could be restricted, via Shopping Control, from viewing those supplier products.\n        - [Shop with employee credits](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shop-employee-credits.md) -- Shop products from the various categories in Shopping Hub Home with employee credits that are allocated to you. You can search, browse, and shop from all open categories as well as from those restricted categories for which credits have been assigned to you.\n        - [Alerts email notifications ShoppingHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/alerts-messages-email-notifications.md) -- Several alerts and email notifications are triggered from ShoppingHub. This may be a result of your action, an assignment for you, or to keep you updated on the status of your purchases, including blanket contracts.\n        - [Prioritize Shopping Hub email notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/prioritize-email-notifications.md) -- To ensure that your customers receive the focused Shopping Hub email notifications, over the global notifications that are sent by default from the platform team, you can manually add a condition to suppress them.\n        - [Delete a saved address](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/address-deletion-delete-single.md) -- Shoppers can delete saved delivery addresses they no longer need.\n      - [Using Shopping Hub Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/using-sh-mobile.md) -- The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device.\n        - [Shopper to-dos on your mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/shopper-todos-mobile.md) -- As a shopper, you can complete actions on to-dos related to your purchases.\n          - [Approve your purchase requisition your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/approve-purchase-requisition-invoice-request-mobile.md) -- As a manager, provide approvals for purchase requisitions that are in pending approval state from your mobile application. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria. You can choose to reject them along with your reasons for rejection. Your action on these to-dos moves them to their respective workflows.\n          - [Provide more details on your purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/provide-more-details-purchase-mobile.md) -- Provide additional information on your purchase by answering the follow-up questions that the procurement specialist has posted regarding your order from your mobile application. Your response to these to-dos ensures that the procurement specialist understands your exact requirements and has all the necessary information before proceeding with the sourcing request.\n          - [Request clarification on a purchase request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/request-clarification-on-purchase-mobile.md) -- As an approver, request clarification from the shopper on a purchase requisition if you have questions that you need answers to before approving or rejecting the purchase requisition, from your mobile application. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria.\n          - [Provide clarification on your purchase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/provide-clarification-on-purchase-mobile.md) -- Provide clarification on your purchase by answering the question that the approver has posted regarding your order, from your mobile application. Your response to this clarification ensures that the approver understands your exact requirements and has all the necessary information before proceeding with approving or rejecting your purchase request.\n          - [Compare quotes select supplier your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/compare-quotes-select-supplier-mobile.md) -- When you raise a sourcing request, the procurement team works with suppliers to get quotes for the good or service you are looking for. When you receive these quotes, you can review them from your mobile application. You can choose to award the supplier with the quote that best fulfills your requirements.\n          - [Confirm receipt your order your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-receipt-order-mobile.md) -- Provide confirmation of receipt of the items you ordered that are in pending receipt state, from your mobile application, so that payment is processed to the supplier accordingly. If you have not received the complete order, you can confirm receipt of a part of your order as well with the date when you received them.\n          - [View shipment details your order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-shipment-details-order-mobile.md) -- View the current status of your ordered items, along with the tracking number and carrier name, in your receipt to-dos, from your mobile application.\n          - [Confirm meeting a milestone for your service from mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-meeting-milestone-for-service-mobile.md) -- Provide confirmation on whether the supplier has met a milestone for a service you had ordered, from your mobile application, so that payment can be processed to the supplier for that milestone. If a milestone has not been met by the due date, you can choose to push the due date to a later date.\n          - [Review invoice acknowledgment task your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/review-invoice-acknowledgment-mobile.md) -- Review invoices that require acknowledgment from your mobile application. Invoice acknowledgments are sent to the recipients of the purchases, and each line associated with an invoice can be marked as correct or incorrect. Your action on these to-dos moves the invoices to their respective workflows.\n        - [Display My Purchases your mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/display-my-purchases-on-mobile.md) -- As a Shopping Hub Administrator, you can configure your mobile instance to display My Purchases on your landing page. This is a one-time activity.\n        - [View revise your purchase your](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-revise-purchase-mobile.md) -- View all the purchases you made from your shopping account, view their status, and revise your purchases from your mobile application.\n      - [Using Procurement Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/using-pcm.md) -- With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base.\n        - [Create a procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-case.md) -- As a procurement specialist, create a procurement case from the list view of Source-to-Pay Workspace to address your procurement-related business needs.\n        - [Create procurement case service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-request.md) -- Create a procurement case for a service that you wish to procure. The procurement organization receives your details from the request and works toward its fulfillment.\n        - [Create a quick case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-quick-case.md) -- As a procurement specialist, quickly create a procurement case from the plus icon on Source-to-Pay Workspace. With an additional supplier role of sn_supplier.fulfiller, you can similarly create a supplier case.\n        - [Create a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-supplier-case-spo.md) -- As a procurement specialist, with an additional supplier role of sn_slm.manager, create a supplier case from the list view of Source-to-Pay Workspace to address your supplier-related business needs.\n        - [Create task procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/assign-procurement-task.md) -- Create a task directly from a procurement case. You can also create associated tasks and assign these tasks to fulfill the request.\n        - [Create a procurement task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-task.md) -- As a procurement specialist, create a procurement task for the shopper or employer from the contextual panel of a procurement object details page in Source-to-Pay Workspace, to address your procurement-related business needs.\n        - [Add sourcing request sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-a-sourcing-request-to-a-negotiation-event.md) -- You can manage multi-supplier and multi-product negotiations by mapping similar sourcing requests and related negotiations to a sourcing event.\n        - [Work on a sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-on-a-negotiation-event.md) -- You can work on a sourcing event and complete an entire workflow, right from starting negotiations with multiple suppliers, to awarding one or multiple suppliers, or rejecting bids. Awarding suppliers create purchase requisitions for the selected suppliers and items.\n        - [Award multiple suppliers sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/award-multiple-suppliers-from-a-ne.md) -- When negotiations are complete for a sourcing event, you can award one or multiple suppliers from the sourcing event, or reject all bids, as required. Awarding suppliers create purchase requisitions for the selected suppliers and items.\n        - [Create knowledge base article about](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-kb-article.md) -- Create a knowledge base article about procurement so that you can share procurement information and policies with your employees and procurement team.\n      - [Working with playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/work-playbooks-spo.md) -- Playbooks provide a streamlined and consistent way of accomplishing various tasks, such as editing a purchase order, editing a purchase requisition, approving or rejecting cancellation requests, and so on.\n        - [Process purchase order edit playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/process-purchase-order.md) -- You can edit and revise the quantity of the product or delivery location of the purchase orders based on your requirements.\n        - [Process purchase requisition edit request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/playbook-edit-request-flow.md) -- Use the procurement playbook to approve or reject the revision requests for the quantity of the product or delivery location.\n        - [Process a return request in playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/playbook-return-request.md) -- Use the procurement playbook to approve or reject return requests.\n        - [Process replacement request playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/playbook-replacement-request.md) -- Use the procurement playbook to approve or reject replacement requests.\n        - [Process edit receipt request playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/playbook-process-edit-receipt.md) -- You can revise previously approved receipts to correct any discrepancies, ensuring the delivery receipt accurately reflects the quantities received for a specific purchase order.\n        - [Fulfilling request copy contract playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fulfilling-request-for-contract.md) -- Reduce manual effort by providing your procurement specialist with a playbook for attaching the contract from and sending it as an email to the employee who requested for it.\n          - [Fulfill request copy contract playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fulfill-request-for-contract-playbook.md) -- Attach a copy of the contract from a playbook and send it as an email to the employee who requested for it.\n        - [Routing NDAs to suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/routing-ndas-to-suppliers.md) -- Reduce manual effort by providing your procurement specialist with a single place to perform all the necessary actions when creating and routing Non-Disclosure Agreements (NDAs) to suppliers and third parties.\n          - [Define NDA content update list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/define-nda-content-update-signers.md) -- As a procurement specialist, you can easily define your Non-Disclosure Agreement (NDA) content and update the list of participants for whose signature is required.\n          - [Send NDA suppliers signature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/prepare-nda-send-to-signers.md) -- As a procurement specialist, you can use playbooks to prepare a Non-Disclosure Agreement (NDA) and send it for signing to the suppliers and third parties and review the signed and completed NDA.\n        - [Verifying delivery addresses in playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/delivery-address-in-playbook.md) -- Procurement specialists can verify delivery addresses and notify shoppers through email for delivery address-related updates using playbook.\n          - [Review delivery address in playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/playbook-review-delivery-address.md) -- Verify a delivery address presented through the playbook by evaluating the address against supplier addresses and indicating whether it’s valid.\n        - [Reviewing updating general ledger details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/general-ledger-details-in-playbook.md) -- As a fulfiller working in the procurement team, you can review and update missing General Ledger (GL) account details using playbook.\n          - [Review update missing general ledger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/playbook-review-missing-general-ledger-details.md) -- Review and update missing General Ledger (GL) accounting details through the procurement playbook. If a shopper checks out multiple products from a single supplier, multiple Purchase Requisition Lines (PRLs) are generated, some of which could potentially contain missing GL accounting details.\n        - [Sourcing intake guided experience playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/sourcing-intake-guided-exp.md) -- As sourcing managers, you can use the sourcing intake and negotiation setup playbooks to guide you through the complex request intake process so that you can focus on actual productive work such as negotiating savings from suppliers.\n          - [Review details and request clarification on a sourcing request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/review-details-request-clari-sr.md) -- Get complete clarity on a sourcing request by reviewing the intake details, purchase lines, and approvals, and requesting clarification on the request, if necessary. You can perform these actions from the Request details section of the sourcing intake playbook.\n          - [Select sourcing approach playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/select-sourcing-approach.md) -- Decide if you want to negotiate with suppliers right away, or skip this step and start qualifying the sourcing request instead. You can perform these actions from the Sourcing approach section of the sourcing intake playbook.\n          - [Set up negotiations with suppliers and manage qualifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/nego-with-suppliers-through-qual.md) -- Work on a negotiation setup playbook to manage qualification work, and review the sourcing requests, suppliers, and purchase lines, all within the premises of a sourcing event.\n        - [Streamlining supplier risk assessment workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/simplify-risk-assessment-wf.md) -- As procurement specialists, track activity on the Third-Party Risk Management (TPRM) records, and update and make changes to the sourcing requests and purchase requests based on the final risk rating.\n          - [Track risk assessments due diligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/track-risk-assess-due-diligence-playbook.md) -- As procurement specialists, use the due diligence playbook to track supplier risk assessments and complete the associated tasks.\n      - [Using Spend and Savings Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/using-spend-mgmt.md) -- Use Spend and Savings Management to import and manage your organization's category taxonomy.\n        - [Map spend categories to product categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/map-spend-product-categories-excel.md) -- You can map spend categories to product categories using an Excel file to better organize and manage your organization’s expenses by grouping similar goods or services into logical categories.\n          - [Add spend category data Excel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-spend-data-spo.md) -- You can download and add spend category data in an Excel file template.\n          - [Load map spend categories existing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/load-spend-categories.md) -- As a Spend category admin, you can use spend category management to import your organization's spend categories and map them to ServiceNow product categories.\n          - [Run transform to import spend category data into Spend Category table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spend-category-run-trasnform.md) -- Run transform to import the data records from the Spend Category Stage (sn_spend_mgmt_category_stage) staging table into the Spend Category (sn_spend_mgmt_category) primary table.\n        - [Map spend categories product categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/map-spend-product-categories.md) -- You can manually map spend categories to product categories to better organize and manage your organization’s expenses by grouping similar goods or services into logical categories.\n        - [Action or dismiss an opportunity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/action-or-dismiss-savings-opportunity.md) -- Convert a savings opportunity into a pipeline project, or dismiss it with a reason.\n          - [Review and act on a savings opportunity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/savings-opportunity-create-pipeline.md) -- Open a savings opportunity discovered by the Savings Opportunity Discovery agentic workflow and create a pipeline project that tracks the savings.\n          - [Dismiss a savings opportunity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/savings-opportunity-dismiss.md) -- Reject a savings opportunity that you do not intend to pursue, recording who dismissed it, when, and why so it stays on record for auditing.\n      - [Using Sourcing Pipeline Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/use-pipeline-sourcing-mgmt.md) -- Use Pipeline Sourcing Management to create pipeline projects that capture key financial and opportunity data while providing end-to-end visibility into all sourcing activities.\n        - [Add pipeline to sourcing request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/add-pipeline-sourcing-request.md) -- Add a pipeline project to a sourcing request to link project details, reduce manual data entry, and track sourcing progress against project timelines.\n        - [Create a pipeline project manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-pipeline-manually.md) -- Create a pipeline project manually to record project details that are not automatically generated through an intake request.\n        - [Report savings when awarding supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/report-savings-pipeline.md) -- When awarding a supplier, enter the spend and savings data for the sourcing event associated with the pipeline project.\n        - [Report savings when awarding multiple](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/report-savings-multiple-suppliers.md) -- When awarding multiple suppliers, enter the spend and savings data for the sourcing event associated with the pipeline project.\n        - [Close pipeline project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/close-pipeline-project.md) -- As a sourcing manager, you can close the pipeline project when all the activities related to the sourcing pipeline project have been completed.\n        - [Create pipeline from expiring contract](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-pipeline-expire-contract.md) -- As a sourcing manager, you can create a pipeline project directly from an expiring contract using a guided, decision-based workflow.\n          - [Confirm contract renewal in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/confirm-contract-renewal.md) -- As a business owner or shopper, confirm whether the expiring contract needs to be renewed.\n      - [Create a Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-universal-request-spo.md) -- Create a Universal Request (UR) in Employee Center when your request involves multiple departments or the right department to contact is unclear.\n        - [Create a procurement case from a Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-case-from-ur.md) -- When a Universal Request arrives in the Source-to-Pay Workspace, create a linked procurement case to track and manage the request through fulfillment.\n      - [Monitor PR and PO progress](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/monitor-pr-po-progress.md) -- Procurement specialists and buyers use the Progress Tracker to monitor the approval and fulfillment lifecycle for purchase requisitions and purchase orders. View completed and pending workflow steps, access assigned work items, and review transition history.\n        - [View PR Progress Tracker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-pr-progress-tracker.md) -- View the Progress Tracker stepper on a purchase requisition (PR) record to understand where the PR sits in its approval and sourcing workflow.\n        - [View PO Progress Tracker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/view-po-progress-tracker.md) -- View the Progress Tracker stepper on a purchase order record to understand where the PO is in its fulfillment workflow (receipt and invoicing).\n        - [Use the info card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/use-progress-tracker-info-card.md) -- View detailed information about a step in the Progress Tracker by selecting the step to expand the info card.\n      - [Configure the Progress Tracker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-progress-tracker.md) -- Procurement administrators can control whether the Progress Tracker displays on purchase requisition (PR) and purchase order (PO) records systemwide. You can customize which states appear in the stepper and control the order in which states are displayed.\n        - [Configure PR and PO Progress Tracker states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-pr-po-states.md) -- Configure which states appear in the Progress Tracker, and how they flow, by editing the PR Stage Display Config and PO Stage Display Config records—no code deployment required.\n        - [Configure tracker visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/configure-tracker-visibility.md) -- Enable or disable whether the Progress Tracker displays on purchase requisition and purchase order records system-wide.\n    - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-reference.md) -- Reference topics provide additional information about Sourcing and Procurement Operations, including lists, forms, rules, components, parameters, roles, and personas.\n      - [Base system procurement case type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/base-system-procurement-case-types.md) -- Procurement Case Management provides 13 base system case types that classify procurement work.\n      - [Create New Pipeline Project form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/create-pipeline-project-form.md) -- Use the Create New Pipeline Project form to provide details about the pipe project.\n      - [Pipeline project record tabs UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pipeline-form-tabs-actions.md) -- View project financial details, add existing procurement objects to pipeline projects, or create new procurement objects from the Pipeline project record form.\n      - [Savings opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/savings-opportunity-fields.md) -- Reference for the fields on the savings opportunity record in the Savings Opportunities (sn_spend_gen_ai_savings_opportunities) table.\n      - [Purchase requisition, purchase order, and sourcing request states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pr-po-sr-states.md) -- Purchase requisitions, purchase orders, and sourcing requests move through a series of states as they progress through the procurement lifecycle. Each state reflects the current stage of processing and determines what actions are available.\n      - [PR state model reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/pr-state-model.md) -- Reference for the complete purchase requisition (PR) state model, including the standard progression sequence and alternative progression branches that a PR can follow.\n      - [PO state model reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/po-state-model.md) -- The purchase order state model defines the happy-path sequence and deviation branches that a PO follows from creation to closure.\n      - [SPO Asset Management data model mappings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-spo-data-model.md) -- Describes the data model and state synchronization between SPO and Asset Management for purchase orders, purchase requisitions,sourcing requests, shipments, and receipts.\n        - [SPO PO field mappings to Asset Management PO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-po-field-mappings-itam-po.md) -- Lists the field mappings between SPO purchase order (PO) records and Asset Management purchase order (PO) records.\n        - [SPO PO state mappings to Asset Management PO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-po-state-mappings-itam-po.md) -- Lists the state mappings between SPO purchase order (PO) records and Asset Management purchase order (PO) records.\n        - [SPO PR field mappings to Asset Management PO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-pr-field-mappings-itam-po.md) -- Lists the field mappings between SPO purchase requisition (PR) records and Asset Management purchase order (PO) records.\n        - [SPO PR state mappings to Asset Management PO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-pr-state-mappings-itam-po.md) -- Lists the state mappings between SPO purchase requisition (PR) records and Asset Management purchase order (PO) records.\n        - [SPO SR field mappings to Asset Management PO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-sr-field-mappings-itam-po.md) -- Lists the field mappings between SPO sourcing request (SR) records and Asset Management purchase order (PO) records.\n        - [SPO SR state mappings to Asset Management PO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-sr-state-mappings-itam-po.md) -- Lists the state mappings between SPO sourcing request (SR) records and Asset Management purchase order (PO) records.\n        - [Asset Management shipment field state mappings to SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-shipment-field-state-mappings-spo.md) -- Lists the field and state mappings between Asset Management Shipment records and SPO Shipment records.\n        - [Asset Management receipt field mappings to SPO receipt records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/itam-receipt-field-mappings-spo-receipt.md) -- Lists the field mappings between Asset Management receipt line records and SPO receipt records.\n      - [Primary data tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-primary-data-tables.md) -- The primary data tables for Sourcing and Procurement Operations store important information about products, attributes, pricing, approvals, payment terms, shipping methods, delivery locations, and job codes.\n        - [Fixed Asset [sn_fin_fixed_asset] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-fixed-asset-table.md) -- The Fixed Asset [sn_fin_fixed_asset] table stores information related to: Fixed assets purchased from suppliers.\n        - [Finance Exchange Rates [sn_fin_fx_rate] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-fx-rate-table.md) -- The Finance Exchange Rates [sn_fin_fx_rate] table stores currency exchange rates used for Finance Common.\n        - [Ledger Account table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-gl-account-table.md) -- The Ledger Account [sn_fin_gl_account] table stores information related to: General ledger accounts.\n        - [GL rule [sn_fin_gl_rule] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-gl-rule-table.md) -- The GL Rule [sn_fin_gl_rule] table stores general ledger classification rules.\n        - [Threshold rule [sn_fin_gl_threshold_rule] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-gl-threshold-rule-table.md) -- The Threshold Rule [sn_fin_gl_threshold_rule] table stores variance threshold information for general ledger rules.\n        - [Industry [sn_fin_industry] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-industry-table.md) -- The Industry [sn_fin_industry] table stores industry classification information.\n        - [Ledger [sn_fin_ledger] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-ledger-table.md) -- The Ledger [sn_fin_ledger] table stores financial reporting ledger data.\n        - [Legal Entity [sn_fin_legal_entity] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-legal-entity-table.md) -- The Legal Entity [sn_fin_legal_entity] table stores information about legal entities used in financial and organizational structures.\n        - [Office Location table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-office-location-table.md) -- The Office Location [sn_fin_office_location] table stores data about organization office locations, including address, country, legal entity, and ERP source.\n        - [Organization [sn_fin_organization] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/fin-organization-table.md) -- The Organization [sn_fin_organization] table stores information about organizational entities such as companies and legal entities.\n        - [Approval Group [sn_shop_approval_group] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-approval-group-table.md) -- The Approval Group [sn_shop_approval_group] table stores information related to: Approval groups.\n        - [Approval Rule [sn_shop_approval_rule] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-approval-rule-table.md) -- The Approval Rule [sn_shop_approval_rule] table stores the rules that determine how and when approval requests are sent for purchasing objects.\n        - [Approval Rule Composition [sn_shop_approval_rule_composition] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-approval-rule-composition-table.md) -- The Approval Rule Composition [sn_shop_approval_rule_composition] table stores rule ordering within approval groups.\n        - [Attribute [sn_shop_attribute] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-attribute-table.md) -- The Attribute [sn_shop_attribute] table stores product attribute values.\n        - [Attribute Set [sn_shop_attribute_set] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-attribute-set-table.md) -- The Attribute Set [sn_shop_attribute_set] table groups attribute types.\n        - [Attribute Type [sn_shop_attribute_type] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-attribute-type-table.md) -- The Attribute Type [sn_shop_attribute_type] table stores product attribute definitions.\n        - [Delivery Location [sn_shop_delivery_location] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-delivery-location-table.md) -- The Delivery Location [sn_shop_delivery_location] table stores delivery address information.\n        - [Job Code [sn_shop_job_code] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-job-code-table.md) -- The Job Code [sn_shop_job_code] table stores job codes for users.\n        - [Payment Terms [sn_shop_payment_term] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-payment-terms-table.md) -- The Payment Terms [sn_shop_payment_term] table stores payment term information.\n        - [Price Break [sn_shop_price_break] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-price-break-table.md) -- The Price Break [sn_shop_price_break] table stores quantity-based pricing information.\n        - [Pricing [sn_shop_m2m_product_contract] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-pricing-table.md) -- The Pricing [sn_shop_m2m_product_contract] table stores contract-specific product pricing information.\n        - [Product group [sn_shop_product_group] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-product-group-table.md) -- The Product group [sn_shop_product_group] table stores product model grouping information.\n        - [Product Visuals [sn_shop_supplier_product_artifact] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-product-visuals-table.md) -- The Product Visuals [sn_shop_supplier_product_artifact] table stores product images and media.\n        - [Shipping methods [sn_shop_shipping_method] table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-shipping-methods-table.md) -- The Shipping methods [sn_shop_shipping_method] table stores shipping method and carrier information.\n      - [Domain separation in Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/psm-domain-separation.md) -- If any conrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file. In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conref at the end that describes domain separation.Domain separation is unsupported for Sourcing and Procurement Operations. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.\n      - [Sourcing and Procurement Operations glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [activity stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [approval duration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [approval reassessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [approval rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [as soon as possible](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [auto-order threshold](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [award](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [awaiting response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [B](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [blanket purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [bundle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [bundle pricing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Business Rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [cancel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [capitalization policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [case resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [category management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [category manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [category taxonomy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [child bundle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [child case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Close Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [confidence score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [contract](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [contract model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [cost center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [credit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [D](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Delegate Shopper](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [delivery address](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [delivery address validation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [delivery date](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [delivery location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [E](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [email correspondence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [ERP (Enterprise Resource Planning)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [ERP source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [estimated subtotal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [estimated total](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [F](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [final review](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [fixed asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [fulfiller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [G](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [general ledger account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [gross amount](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [H](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [handling fee](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [hierarchical structure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [invoice line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [L](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [ledger assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [legal entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [line item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [M](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [milestone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [multi-cost-center allocation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [N](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [NDA (Non-Disclosure Agreement)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [negotiation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Natural Language Understanding for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [ServiceNow Otto for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [off-catalog request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [order type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [P](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [parent bundle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [parent case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [performance analytics for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [pipeline project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [playbooks for SPO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [procurement administrator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Procurement Buyer Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Procurement Team Performance Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [procurement specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Procurement Strategy & Ops Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [procurement task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [punchout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase modification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase order line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase requisition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchase revision](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [purchasing assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [Q](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [qualification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Qualification Needed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Qualified](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [quote](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [receipt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [receipt integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [record summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [related case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [requestor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Requires Decision](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [revision request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [RFP (Request for Proposal)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [RFQ (Request for Quote)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [routing agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [savings lever](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [savings opportunity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [service receipt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Shopping Hub Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [shopper](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [shopping cart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Shopping Hub catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Sourcing and Purchasing Automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [sourcing request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [sourcing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [spend category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [spend management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [standard order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [supplier product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [supplier qualification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [tax estimate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [U](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [V](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [validation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [validation rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [VAT (Value-Added Tax)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n        - [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [work item queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Work Items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [Work Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [work prioritization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n          - [workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/spo-glossary.md) -- Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).\n      - [Address deletion permissions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/sourcing-and-procurement-operations/address-deletion-access-control.md) -- Only the user who saved a delivery address can delete it. If you shop on behalf of another user, you have the same ability to delete addresses saved under that account.\n  - [Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-mgmt-landing-page.md) -- With ServiceNow Supplier Lifecycle Operations (SLO), you can effectively collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.\n    - [ServiceNow Otto for SLO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo.md) -- Use the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs.\n      - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-exploring.md) -- With the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application, supplier managers can summarize the details of supplier-related cases to keep them informed about their progress and action items.\n        - [Supporting information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-supporting-info.md) -- Get a quick overview of the important information that is related to the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.\n      - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-configuring.md) -- Configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application to enable supplier managers to use generative AI skills in Source-to-Pay Workspace and Core UI.\n        - [Customize a skill for Case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-cust-skill.md) -- If you have the admin role, you can customize a ServiceNow Otto for Supplier Lifecycle Operations (SLO) skill. By customizing a skill, supplier managers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.\n        - [Customize ServiceNow Otto to use the Virtual Agent chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/cust-now-assist-slo-va.md) -- If you have the admin role, you can configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application so that suppliers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.\n        - [Configure skill input](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-skill-input-triggers.md) -- You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.\n      - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-using.md) -- Generate supplier-related case summaries to get a quick overview of cases, completed actions, or pending tasks. Role required: sn_slm.fulfiller or sn_slm.admin.\n        - [AI driven supplier onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-onboarding-agentic-workflow.md) -- Use the AI driven supplier onboarding playbook to automate onboarding tasks such as supplier registration, information validation, and task list generation.\n          - [Activate AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/activate-ai-agents.md) -- Activate AI agents individually that you want to make available for the AI driven supplier onboarding.\n          - [Supplier document strategy generator AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-document-strategy-generator-ai-agent.md) -- Generate a customized onboarding task list that meets the supplier's compliance and regulatory requirements using the Supplier document strategy generator AI agent.\n        - [Automate supplier case creation from emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/automated-supplier-case-creation-from-emails.md) -- Emails received from supplier contacts can be automatically converted to supplier cases using the Email Intent to Action Agentic workflow.\n          - [Deactivate Create supplier case from email inbound action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/deactivate-create-supplier-case-from-email-inbound-action.md) -- The Create Supplier case for email inbound action must be inactive for automatic creation of supplier cases from emails using ServiceNow Otto.\n        - [Summarize a case in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-summarize-case.md) -- Summarize supplier-related cases to learn more about their status, progress, and action items by using the supplier case summarization skill in the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.\n        - [Summarize supplier performance in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/summarize-supp-perf.md) -- Generate comprehensive performance summary including overall performance scores, trends, and action items by using the supplier performance summarization skill in the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.\n        - [Analyze sentiments in supplier cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-analyze-sentiments.md) -- Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.\n        - [Generate an email response for supplier cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/generate-email-response-for-supplier-case.md) -- Generate an email response for supplier cases.\n        - [Generate an email response for supplier tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/generate-email-response-for-supplier-tasks.md) -- Generate an email response for supplier tasks.\n        - [Generate a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/generate-article-case.md) -- Generate a draft knowledge article from a closed supplier case using ServiceNow Otto for SLO, then review and publish it to the knowledge base.\n        - [Generate a knowledge article from multiple closed cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/generate-article-multiple-cases.md) -- Generate a draft knowledge article from multiple closed supplier cases using ServiceNow Otto for SLO, then review and publish it to the knowledge base.\n        - [Use ServiceNow Otto in a Virtual Agent chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/now-assist-slo-va.md) -- Use the conversational interface of ServiceNow Otto for Supplier Lifecycle Operations (SLO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.\n        - [AI L1 SLO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/ztsd-agent-slo.md) -- The AI L1 SLO Service Desk Specialist is a fully autonomous help desk automation solution that resolves supplier inquiries without manual intervention from a fulfiller.\n          - [View AI L1 SLO Service Desk Specialist progress](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-ai-l1-slo-service-desk-specialist-progress.md) -- View the step-by-step progress made by AI L1 SLO Service Desk Specialist on a case record in the contextual side panel.\n          - [Edit Knowledge Graph Tags](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/edit-fsc-common-kg-tags-slo.md) -- Customize instructions used by the AI L1 SLO Service Desk Specialist to retrieve information by editing the FSC Common Knowledge Graph tags.\n    - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/explore-supp-mgmt.md) -- Use ServiceNow Supplier Lifecycle Operations to empower suppliers with self-service to simplify operations and improve productivity.\n      - [Supplier Common Architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-common.md) -- The Supplier Common Architecture application (com.snc.sn_slm) contains tables of the Supplier Case Management application that can be commonly used and extended by other products. The Supplier Common Architecture application also contains the roles required for the Supplier Case Management application.\n      - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-manager-workspace.md) -- As a supplier manager, you can effortlessly onboard new suppliers, work on open supplier cases, assign tasks to supplier contacts, and respond to supplier requests using the Source-to-Pay Workspace application.\n      - [Supplier Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-case-management.md) -- The Supplier Case Management application (com.snc.sn_supplier_mgmt) logs and tracks all supplier-related cases and tasks. It also provides support for Advanced Work Assignment​s and the ability to resolve cases via playbooks​.\n      - [Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-central.md) -- The ServiceNow Supplier Collaboration Portal application provides a seamless unified employee portal experience for supplier contacts.\n      - [Supplier Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-operations.md) -- Supplier Operations provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.\n      - [Supplier Relationship and Performance Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-performance-management-overview.md) -- Managing supplier relationship and performance is a key aspect of supplier management that aims to optimize the value and quality of the products and services delivered by suppliers.\n      - [Supplier Payment Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-pmnt-opt.md) -- Supplier managers can view the potential returns or savings when suppliers accept credit card payments. They can convert high-potential suppliers, and capture value through card-based payments.\n      - [Smart Assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-campaign-mgmt.md) -- Supplier managers can configure smart assessments in bulk for internal and external users.\n      - [Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/universal-request.md) -- The Universal Request feature enables supplier contacts to raise issues that do not fit into predefined case types or involve multiple departments. It provides a structured workflow for routing and resolution of queries.\n    - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-supp-mgmt.md) -- Plan and configure your implementation for Supplier Lifecycle Operations.\n      - [Install Supplier Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/install-supp-mgmt.md) -- Install the Supplier Case Management application (com.snc.sn_supplier_mgmt) and its dependencies from ServiceNow Store to enable supplier case logging and tracking.\n        - [Components installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/installed-with-supp-mgmt.md) -- Several types of components are installed with activation of Supplier Case Management, including tables and user roles.\n        - [Explicit Roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-explicit-roles-plugin.md) -- You can grant access to your instance to both internal and external users. However, it is important to differentiate their access levels for added security. To achieve this, every user must have at least one role, allowing the instance to distinguish between internal and external users.\n        - [Application plugin installation sequence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slm-plugin-list.md) -- The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.\n        - [Application plugins for AI capabilities in SLO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-ai-plugins.md) -- View the consolidated list of plugins required to use AI capabilities for supplier case management in Supplier Lifecycle Operations.\n        - [Prerequisites for upgrading to Washington DC or later releases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/smw-upgrade.md) -- Starting with the Washington DC release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden from the navigation and no longer be activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality.\n        - [Configure properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-prop-supp-mgmt.md) -- Use these properties to configure settings for the Supplier Case Management application from the Properties page.\n          - [Enable creation of supplier cases from incoming emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-email-properties.md) -- The supplier administrator can set this property to create a supplier case automatically from an incoming email.\n          - [Email format for contacts linked with multiple suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/email-format-for-contacts-linked-with-multiple-suppliers.md) -- Contacts linked with multiple suppliers have to include the supplier's legal name while sending emails for automatic creation of cases.\n        - [Post-upgrade tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/post-upgrade-tasks-slo.md) -- After you upgrade to Washington DC, you must review all the post-upgrade tasks and complete them as needed.\n          - [Run fix script to update the KPI weighted score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-fixscript-update-kpi-weighted-score.md) -- Run this fix script to update the KPI weighted score field values (from integer to decimal type) in the KPI score table (sn_kpi_score) after the March 2026 Australia release.\n          - [Run fix script to update the Aggregation method field](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-fixscript-update-kpi-aggregation-method.md) -- Run this fix script to update the new fields added in the KPI table (sn_kpi_kpi) after the May 2025 Australia release.\n          - [Run fix script to update the KPI Instruction field](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-fixscript-update-kpi-instruction.md) -- Run this fix script to update the new field KPI Instruction added in the Supplier Task (sn_slm_task) table in the Australia release.\n          - [Run fix scripts to enable Automated KPI collection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-fixscript-automated-kpis.md) -- Run the fix scripts to enable the Automated KPIs feature that automatically calculates KPI data from database tables instead of manually entering values.\n          - [Run fix script to migrate existing data from the Action type column](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/fix-script-deprecated-column.md) -- In the May Store 2024 release, the Action type column in the Supplier Task (sn_slm_task) table has been deprecated.\n          - [Run fix script to use Supplier Manager Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/access-smw-after-upgrade.md) -- After upgrading to the Australia release, you can see only the Source-to-Pay Workspace on the All navigation tab. You don't have to do anything if you choose to continue to use the Source-to-Pay Workspace.\n          - [Enable deprecated case types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enable-deprecated-case-types.md) -- After you upgrade to Australia, you can enable deprecated case types if you have the admin role.\n          - [Process skipped supplier catalog item records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/process-skipped-records-upgrade.md) -- After you upgrade to Australia, the latest supplier catalog items may get skipped and therefore may not be available after the upgrade.\n      - [Install Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/install-supp-central.md) -- Install Supplier Collaboration Portal application from ServiceNow Store to enable supplier self-service access to related ServiceNow Store applications and plugins.\n        - [Post-upgrade tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/post-install-steps.md) -- After you install the Supplier Collaboration Portal, ensure that you enable access to Supplier Collaboration Portal.\n          - [Enable access to Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enable-access-supp-central.md) -- Enable users to access the Supplier Collaboration Portal either by configuring the user criteria or by running the fix script.\n            - [Run fix script to enable access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-fix-script-supp-central.md) -- After you install the Supplier Collaboration Portal, you must run the fix script to enable access to the portal.\n        - [Configure self-registration for external users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-reg-for-external-users-slm.md) -- Configure self-registration for external users.\n          - [Configure the flow to create approval records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/invite-contact-approval.md) -- Typically, an approval record is created only when a supplier contact self-registers to get access to the Supplier Collaboration Portal. However, a supplier admin can configure the Supplier Contact Onboarding flow to create approval records even when a supplier manager adds or invites a new supplier contact.\n          - [Map the self-registration configuration to Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/map-ext-user-to-supp-central.md) -- Map the external user self-registration configuration to the Supplier Collaboration Portal.\n          - [Configure system property to send registration emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/sys-prop-reg-email.md) -- Configure the sn_supplier.external_registration_profile_id system property to ensure that registration emails are sent to external users for accessing the Supplier Collaboration Portal.\n          - [Configure Vendor Contact table to send invitation emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-vendor-contact-table.md) -- Configure the Vendor Contact [vm_vdr_contact] table to send invitation emails to supplier contacts during the self-registration process.\n          - [Enable error notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enable-supp-admin-emails.md) -- Add the sn_slm.admin role to the groups to enable supplier admins to receive an email if a supplier contact encounters an error during self-registration.\n        - [Restricted caller access approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/rca-approvals.md) -- After you install the Supplier Collaboration Portal application from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request. You can approve the RCA privileges either manually or by running the fix script.\n          - [Approve restricted caller access privileges manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/approve-rca-for-supp-central.md) -- Approve restricted caller access (RCA) privileges to allow cross-scope access to the Supplier Collaboration Portal.\n          - [Run the fix script for RCA approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-rca-fix-script.md) -- After you install the Supplier Collaboration Portal application from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.\n        - [Configure activity configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/set-sys-prop-activity-config.md) -- Set the sn_supplier_sp.allow_all_apps_configuration property to make activity configurations and filters accessible from all application scopes.\n        - [Additional plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/additional-plugins-supp-mgmt.md) -- After installing the Supplier Collaboration Portal application, you can activate additional plugins to enable additional features.\n      - [Install Supplier Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/install-supplier-ops.md) -- You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.\n      - [Install Supplier Payment Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/install-supp-payment-opt.md) -- You can install the Supplier Payment Optimization application to identify, prioritize, and track high potential suppliers and estimate potential savings from credit card payments.\n      - [Supplier Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-doc-mgmt-overview.md) -- Supplier Lifecycle Operations uses the ServiceNow Document Management functionality to enable supplier managers, supplier owners, supplier administrators, and supplier contacts to manage supplier documents.\n        - [Create document configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-doc-config.md) -- Create document configurations to define upload schedules, viewer access, and notification settings for documents.\n        - [Run document configuration manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-doc-config.md) -- Run a supplier document configuration to enable supplier managers, supplier owners, and supplier contacts to immediately upload the required documents.\n        - [Uploading supplier documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/upload-doc-about.md) -- After you create and run a supplier document configuration, you can upload the required prerequisite documents.\n        - [Configure document expiration monitoring attributes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-document-expiration-monitoring-attributes.md) -- Configure document attributes such as grace period, lead time, and reminder frequency to manage document that are near or past their original expiry date.\n      - [Configure document template for the Sign document action type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-pdf-template-sign-doc-task.dita.md) -- Create and configure the document template that enables you to collect e-signatures from multiple participants and generate a filled PDF document.\n        - [Approve application restricted caller access privileges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/approve-sign-task-rca.md) -- Approve restricted caller access (RCA) privileges after you create a supplier task of action type Sign document for the very first time so that you can create and use subsequent Sign document supplier tasks.\n      - [Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-awa.md) -- Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.\n        - [Source-to-Pay Workspace agent inbox](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/agent-inbox-ws.md) -- Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.\n        - [Activate Agent Chat and load demo data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/load-demo-agent-chat.md) -- Activate Agent Chat and load demo data.\n        - [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/awa-slm-config.md) -- Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.\n          - [Configure Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/setup-awa-slm.md) -- Configure various components, such as service channels, work item queues, and assignment rules that determine how a chat interaction should be routed to an agent.\n          - [Configure the Supplier Collaboration Queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-scp-queue.md) -- Configure the Supplier Collaboration Queue to route and assign supplier portal chat requests in a defined group via AWA.\n          - [Configure Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-agent-chat-slm.md) -- Use Agent Chat Settings to configure Agent Chat for Source-to-Pay Workspace.\n        - [Using Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-awa-slm.md) -- Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.\n      - [Enable M2M mapping between supplier contact and suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enable-m2m-supplier-contacts.md) -- Enable many-to-many (M2M) mapping between supplier contacts and suppliers. This enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.\n        - [Run the fix script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-fix-script.md) -- Run the fix script to enable M2M mapping between supplier contact and suppliers.\n        - [Verify version record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/verify-version-record.md) -- After the fix script is created and run to enable M2M mapping between supplier contact and suppliers, a version record must be created.\n        - [Remove the unique constraint from Email Domain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/remove-unique-constraint.md) -- Multiple supplier records can have the same email domain after removing the unique constraint from the Email Domain column of the Supplier Email Domain [sn_slm_email_domain] table.\n      - [Configure Supplier Relationship and Performance Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configuring-supplier-performance-mgmt.md) -- Define key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.\n        - [Create KPI units](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-units.md) -- Create KPI units to be used as measurement units for the quantitative performance of the supplier KPIs.\n        - [Create KPI performance domains](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-domain.md) -- Create KPI performance domains to categorize KPIs into groups visible in the supplier KPI management tab and the Performance dashboard.\n        - [KPI templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-templates.md) -- KPI templates are created to define KPIs that can be used to measure supplier performance.\n          - [Create manual KPI templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-template-slo.md) -- Create manual KPI templates to define KPIs that require users to manually input KPI data based on the frequency schedules.\n          - [Create automated KPI templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-auto-kpi-template.md) -- Create automated KPI templates to eliminate manual data input by configuring data sources and calculation methods.\n        - [Create KPI thresholds](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-threshold.md) -- Create KPI thresholds that consist of predefined values that serve as benchmarks or limits for evaluating performance against specific objectives.\n        - [Create KPIs by adding suppliers to a KPI template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-kpi-template.md) -- Add suppliers to KPI templates to generate KPI records and collection tasks automatically.\n        - [Create supplier-level KPIs from KPI management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-contract-level-kpis.md) -- Add supplier-level and contract-level KPIs from KPI management tab to measure performance metrics.\n        - [Create contract-level KPIs from KPI management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-contract-level-kpis.md) -- Add contract-level KPIs from supplier KPI management tab to measure performance at contract level.\n        - [Create KPIs without using KPI template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-kpis.md) -- Create KPIs for a supplier without using a templates,which automatically generates a corresponding KPI template.\n        - [Create segmentation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-segmentation-rule-slo.md) -- Create a segmentation rule that defines criteria for categorizing suppliers into different segments based on various attributes or performance factors.\n          - [Add KPI templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-kpi-template-segmentation-rule.md) -- You can add new KPI templates to a segmentation rule if the existing templates used for suppliers don’t meet your needs.\n          - [Add suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-segmentation-rule.md) -- You can add a new supplier to a segmentation rule if the existing suppliers don’t meet your needs.\n      - [Install Universal Request for SLO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/install-universal-request.md) -- Install the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to use the Universal Request feature in SLO.\n      - [Configure smart assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-smart-assessments.md) -- Supplier managers can configure and create assessments in bulk for internal and external users by adding instructions, questions, and reference information from the Assessment Workspace.\n        - [Create assessment template from Assessment Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-assessment-template-from-assessment-workspace.md) -- You can create smart assessment templates and add instructions, questions, and reference information by using the template designer in the Smart Assessment Engine application.\n        - [Configure user criteria for reassigning assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-user-criteria-for-reassigning-assessments.md) -- You can configure the user criteria for reassigning assessments to restrict reassignment within the organization.\n          - [Create custom user criteria for primary managers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-new-user-criteria.md) -- You can create custom user criteria for primary relationship managers for configuring the assessment reassignment criteria.\n          - [Create custom user criteria for all managers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-user-criteria-all-managers.md) -- You can create custom user criteria for all managers for configuring the assessment reassignment criteria.\n        - [Map assessment template with segmentation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-assessment-template-in-segmentation-rule.md) -- You can map assessment templates with segmentation rules in the Source-to-Pay workspace. A rule defines which suppliers receive assessments based on the configured criteria.\n        - [Create assessments from assessment templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-assessments.md) -- After mapping the assessment templates with segmentation rules, supplier managers manually trigger batch creation of assessments.\n    - [Integrate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/integrate-slo.md) -- Extend the capabilities of Supplier Lifecycle Operations by integrating with other applications.\n      - [SLO integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-int-framework.md) -- The Supplier Lifecycle Operations (SLO) integration framework enables you to exchange supplier data with any third-party ERP system.\n        - [Add supplier inbound data in an Excel file](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/import-external-data-into-slo.md) -- You can import supplier inbound table data in an Excel file.\n        - [Load supplier data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/load-supplier-data.md) -- Load the supplier data from the excel template into the supplier inbound​ staging tables.\n          - [Run transform to update supplier primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-transform-supplier.md) -- Use transform map and run transform to map the supplier fields from the import set into primary data target tables in Supplier Lifecycle Operations.\n          - [Monitor the integration status of the data import](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/monitor-integration-status.md) -- Monitor the status of the integration after a transform runs and completes successfully.\n      - [Craft.co Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/craft-integration.md) -- The Craft.co Integration for Supplier Lifecycle Operations plugin (com.snc.sn_supplier_craft) provides an integration between Craft and Supplier Case Management plugin.\n        - [Synchronize supplier data using third-party application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/sync-supp-data-craft.md) -- Synchronize supplier data with any external third-party application to ensure that you are working with the latest data in the Source-to-Pay Workspace.\n      - [News Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-news-integration.md) -- The News Integration for Supplier Lifecycle Operations plugin (com.snc.sn_supplier_news) retrieves supplier news and activities using the Microsoft Bing News Search API and displays this information in the Supplier News and Activity section on the About tab of the Source-to-Pay Workspace.\n        - [Configure the Supplier News REST message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-supp-news-rest.md) -- Configure the Supplier News REST message using the Microsoft Bing News Search API subscription key.\n        - [Configuring a custom API to dynamically fetch supplier news](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-supplier-news-api.md) -- By default, News Integration for Supplier Lifecycle Operations retrieves the supplier news and activities using the Microsoft Bing News Search API.\n          - [Create a REST message for a custom API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-custom-api-rest.md) -- Create a REST message request and send it to a custom API endpoint to fetch the latest supplier news.\n          - [Add and configure the Get News data resource in UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-config-news-data-resource.md) -- Configure the Get News - Composite data resource to display supplier news in the News and Activity section of the Source-to-Pay Workspace.\n          - [Update the field names in the UX client script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-client-script.md) -- Update the field names in the UX client script to match the custom field names in the custom API response.\n      - [Relish Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/relish-slo-connector.md) -- The SLO Connector for Relish Data Assure plugin (x_reliq_slo_connec) provides an integration between Relish and the Supplier Case Management plugin.\n        - [Set up authentication profile using Relish credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/auth-profile-using-relish.md) -- Set up a basic authentication profile using Relish credentials to enable web service integration.\n      - [FedEx Dataworks Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/fedex-dataworks-overview.md) -- FedEx Dataworks brings logistics intelligence into Supplier Lifecycle Operations, surfacing shipping patterns and delivery data to support supplier onboarding and risk decisions.\n        - [Install the S2P Integration FedEx Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/install-fedex-connector.md) -- Install the S2P Integration FedEx Connector app to enable the FedEx Dataworks integration in Supplier Lifecycle Operations.\n        - [Validate supplier using FedEx Dataworks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/fedex-supplier-validation.md) -- Supplier validation connects a supplier's location to a FedEx Dataworks record, returning a FedEx Dataworks Supplier ID that unlocks risk assessment and performance benchmarking data for that supplier.\n        - [Evaluate supplier risk using FedEx Dataworks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/fedex-risk-assessment.md) -- FedEx Dataworks risk assessment returns logistics-based risk factor ratings for a matched supplier, helping relationship managers evaluate supplier risk during onboarding.\n        - [Fetch KPI data using FedEx Dataworks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/fedex-fetch-kpi-data.md) -- FedEx Dataworks integration lets you retrieve KPI data for a given supplier to create KPIs.\n        - [View supplier metrics using FedEx Dataworks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/fedex-supplier-performance-benchmarking.md) -- FedEx Dataworks supplier performance benchmarking retrieves FedEx Dataworks logistics performance metrics for a matched supplier, displayed on the supplier profile page to support supplier evaluation.\n    - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgmt.md) -- Supplier managers and supplier contacts can use Supplier Lifecycle Operations to accelerate supplier onboarding, minimize supplier risk, and maximize productivity.\n      - [Using Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgr-wsp.md) -- As a supplier manager, use the Source-to-Pay Workspace to import or create suppliers, add key contacts, add supplier locations, and manage the supplier cases assigned to you.\n        - [Create a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/new-supplier.md) -- Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.\n          - [Use the supplier onboarding playbook to onboard suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-playbooks-onboard-supp.md) -- Supplier owners and supplier managers can use the supplier onboarding playbook to complete the tasks and activities that are needed to onboard new suppliers.\n            - [Registration stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-playbooks-onboard-supp.md) -- Supplier owners and supplier managers can use the supplier onboarding playbook to complete the tasks and activities that are needed to onboard new suppliers.\n            - [Qualification stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-playbooks-onboard-supp.md) -- Supplier owners and supplier managers can use the supplier onboarding playbook to complete the tasks and activities that are needed to onboard new suppliers.\n            - [Activation stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-playbooks-onboard-supp.md) -- Supplier owners and supplier managers can use the supplier onboarding playbook to complete the tasks and activities that are needed to onboard new suppliers.\n            - [Rejection stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-playbooks-onboard-supp.md) -- Supplier owners and supplier managers can use the supplier onboarding playbook to complete the tasks and activities that are needed to onboard new suppliers.\n          - [Use the risk assessment playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/perform-risk-playbook.md) -- The Perform risk assessment playbook includes activities that enable you to conduct risk assessments for the supplier that you are onboarding.\n            - [Risk assessment flow when only Vendor Risk Management is installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/risk-flow-slo-vrm.md) -- If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to verify the eligibility of the supplier by creating risk assessments.\n              - [Playbook stages and activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/risk-flow-vrm-stages.md) -- The following table lists the Perform risk assessment playbook stages and activities when only Vendor Risk Management (VRM) is installed.\n            - [Risk assessment flow with Third-party Risk Due Diligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/risk-flow-slo-tprm.md) -- If you have installed both the Risk Assessments Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_tprm] and GRC: Third-party Risk Due Diligence [com.sn_tprm_onboarding] plugins, the Perform risk assessment playbook triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party and an engagement.\n              - [Playbook stages and activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/risk-flow-tprmdd-stages.md) -- The following table lists the Perform risk assessment playbook stages and activities when Third-party risk Due Diligence is installed.\n          - [Add a subsidiary for a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-subsidiary.md) -- If a supplier has subsidiaries, you can add them to that supplier from the Source-to-Pay Workspace.\n        - [Manage supplier details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-ws-details-page.md) -- As a supplier manager, view all the information about a supplier, view supplier locations, manage cases, and view procurement information.\n          - [Add supplier location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-location.md) -- Add a supplier location to visualize the geographical location that suppliers run their operations from.\n          - [Edit supplier details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/edit-supplier-details.md) -- Add or modify the details of an existing supplier.\n          - [Manage documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/upload-doc-ws.md) -- Manage documents by uploading, updating and downloading the required documents from the Source-to-Pay Workspace.\n          - [Playbook for updating supplier primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/primary-playbook-cases.md) -- Source-to-Pay Workspace includes a playbook that you use for updating the supplier primary data.\n        - [Manage internal stakeholders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/manage-internal-stakeholders.md) -- Internal stakeholders represent key relationship types associated with a supplier such as Business owner, Category manager, or Procurement manager. Mapping internal stakeholders to a unique relationship type enhances governance data visibility and facilitates effective relationship management with a supplier.\n          - [Add internal stakeholders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-internal-stakeholder.md) -- Assign relationship types such as Primary relationship manager and Category manager to internal users associated with a supplier.\n          - [Remove internal stakeholders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/remove-internal-stakeholders.md) -- Remove non-essential internal stakeholders from the Source-to-Pay Workspace.\n        - [Manage supplier contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/managing-contacts-smw.md) -- Add or remove supplier contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace.\n          - [Add a supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-contact.md) -- Add supplier contacts so that they can access the Supplier Collaboration Portal and start working on the most important tasks.\n          - [Remove a supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/remove-supp-contact-ws.md) -- Remove non-essential supplier contacts for a supplier from the Source-to-Pay Workspace.\n          - [Elevate a contact to the primary contact role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/elevate-contact-ws.md) -- Elevate a contact to the primary contact role to enable them to access and manage all the contacts and tasks in the Supplier Collaboration Portal.\n          - [Restrict the primary contact role for a contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/restrict-contact-ws.md) -- Remove the primary contact role for a contact to prevent them from accessing all the contacts and tasks in the Supplier Collaboration Portal.\n        - [Manage supplier cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/managing-cases.md) -- You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.\n          - [View information on supplier cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-info-tab.md) -- The Supplier Information tab shows details about the supplier and the supplier contact, a summary of all the open and overdue cases, and a list of all the cases by their priority.\n          - [Sidebar for supplier cases in the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/sidebar-smw.md) -- Sidebar enables stakeholders to collaborate with others by getting into discussions when working on supplier cases.\n          - [Case playbook for specific supplier case types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/gen-playbook-cases.md) -- Source-to-Pay Workspace includes a generic case playbook to complete supplier cases of specific case types.\n          - [View a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-supp-case-ws.md) -- As a supplier manager, view a supplier case that requires your input or approval.\n          - [Configure due dates for supplier cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-case-due-date.md) -- Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.\n          - [Create a case on behalf of a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-new-supplier-case.md) -- Create supplier cases to track the progress of supplier tasks, resolve issues related to supplier products or services, and request additional information from the suppliers.\n          - [Assign a supplier case to yourself](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/assign-supp-case.md) -- Assign an open supplier case to yourself to begin working on it as supplier manager.\n          - [Submit a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-supplier-case.md) -- Submit a supplier case in Draft state to indicate that it is ready to be worked on.\n          - [Complete a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/complete-supplier-case.md) -- Mark a supplier case complete after finishing all associated tasks to close the case record.\n          - [Reopen a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/reopen-supplier-case.md) -- Reopen a closed supplier case if you are not satisfied with the case resolution.\n          - [Add a related case to a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-related-case.md) -- If a supplier case has related cases, you can add them to that supplier case from the Source-to-Pay Workspace.\n          - [Review supplier information using Relish](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/review-supp-info-relish.md) -- Using Relish integration, checking supplier's banking details, tax information, physical addresses, and sanction screening can be done efficiently.\n            - [Verify supplier location change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/verify-supplier-location.md) -- When a location change request is assigned to a supplier manager and they start working on it, they can verify the new location using Relish.\n              - [Address verification parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/location-change-request-response.md) -- Request and response parameters for location change requests sent to and received from the Relish Data Assure API.\n            - [Verify banking information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/verify-banking-information.md) -- When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish.\n              - [Enable bank account ownership validation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enable-bank-ownership-validation.md) -- Configure the bank validation flow to include bank account ownership validation in addition to standard bank details validation.\n              - [Banking verification parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/banking-information-request-response.md) -- Request and response parameters for verifying banking information through the Relish Data Assure API.\n            - [Verify tax information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/validate-tax-information.md) -- When a tax information change request is assigned to a supplier manager and they start working on it, they can verify the tax details using Relish.\n              - [View supplier tax information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-supplier-tax-information.md) -- Supplier managers can view all tax information records for a supplier from the supplier record.\n            - [Conduct sanction screening](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/conduct-sanction-screening.md) -- When a sanction screening request for compliance verification is assigned to a supplier manager and they start working on it, they can verify the details using Relish.\n              - [View supplier sanction status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-supplier-sanction-status.md) -- Supplier managers can view the sanction status and last sanction check date for suppliers from the Manage Suppliers list.\n              - [Sanction screening parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/sanction-screening-request-response.md) -- Request and response parameters for screening entities against sanction lists through the Relish Data Assure API.\n            - [Conduct bulk sanction screening](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/perform-bulk-sanction-screening.md) -- Supplier managers can conduct sanction screening for multiple suppliers simultaneously using the bulk sanction screening feature.\n        - [Manage supplier tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/managing-tasks.md) -- You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.\n          - [Configure due dates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/configure-task-due-date.md) -- Configure due dates for different task types so that the Due date field is auto-populated when you create tasks for internal users and suppliers.\n          - [Create a task for a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-new-task-for-supp-case.md) -- You can create a task for a supplier case and assign it to a supplier contact.\n          - [Submit a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-supplier-task.md) -- Submit a task in Draft state to indicate that it is ready to be worked on.\n          - [Complete a supplier task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/complete-supplier-task.md) -- You can mark a supplier task as complete when you finish all the activities related to that task.\n        - [Offboard a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/offboard-supplier.md) -- Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.\n          - [Offboard suppliers using supplier offboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/offboard-suppliers-using-playbook.md) -- Supplier owners and supplier managers can use the supplier offboarding playbook to complete the tasks and activities that are needed to offboard suppliers.\n        - [Accept an incoming chat request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/accept-chat-supp-ws.md) -- As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.\n        - [Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/interaction-mgmt-supplier-mgr-ws.md) -- Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.\n          - [View or create an interaction for a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-new-interaction.md) -- Manually create interaction records in Source-to-Pay Workspace when automatic chat initiation does not occur and link it to a case or task for investigation.\n          - [Associate an interaction record to a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/associate-interaction-supplier-case.dita.md) -- Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.\n        - [Composing emails with predefined content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/email-composer-slm-workspace.md) -- Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.\n          - [Configure access to the compose email feature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/config-access-compose-email.md) -- Configure the role required to access the compose email feature that enables you to send emails directly from a supplier case or supplier task in the Source-to-Pay Workspace.\n          - [Communicate using emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/send-emails-slm-ws.md) -- Compose and send emails directly from a supplier case or a supplier task in the Source-to-Pay Workspace.\n        - [Overall supplier dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/overall-supplier-db.md) -- The Overall supplier dashboard provides a comprehensive view of the entire supplier base's performance in one centralized location, aggregating data across all suppliers to give you enterprise-wide insights.\n          - [View Overall supplier dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-overall-supp-db.md) -- You can view the Overall supplier dashboard to get the enterprise-wide insights for the entire suppliers base.\n        - [Create supplier case from Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-supplier-case.md) -- Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.\n        - [Emails view for supplier managers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enabling-emails-view-for-contacts.md) -- Supplier managers can access all emails including system-triggered emails, inbound replies, and error emails from the Source-to-Pay Workspace at case, task, and supplier levels.\n      - [Using Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/use-supp-central.md) -- As a supplier contact, you can self-register to the Supplier Collaboration Portal, complete your assigned tasks, and raise requests using the supplier catalog.\n        - [Invite a member to access the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/invite-member-supp-portal.md) -- Invite supplier contacts to access the Supplier Collaboration Portal so that they can raise requests and start working on their assigned tasks.\n          - [Register as an invited member](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/register-invited-member-supp-central.md) -- As an invited member, you can register and get access to the Supplier Collaboration Portal.\n        - [Supplier contact self-registration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-contact-self-reg.md) -- Supplier contacts can self-register to the Supplier Collaboration Portal and start working on the assigned tasks.\n          - [Supplier contact self-registration process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/how-self-reg-works.md) -- The process of self-registering to the Supplier Collaboration Portal involves a series of tasks that the supplier contact must complete.\n            - [Approve request associated with Enroll a new supplier user case type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/approve-supp-case.md) -- As a supplier manager, you can approve or reject the assigned approve requests.\n          - [Self-register to the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/self-reg-to-supp-central.md) -- Supplier contacts can self-register themselves to the Supplier Collaboration Portal without the help of an administrator.\n        - [Managing supplier contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/managing-contacts-scp.md) -- Manage and remove contacts, update the contact's email address, elevate access or remove elevated access to contacts from the portal.\n          - [Elevate a contact to the primary contact role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/elevate-contact-portal.md) -- Elevate a contact to the primary contact role to enable them to access and manage all the contacts and tasks in the Supplier Collaboration Portal.\n          - [Restrict the primary contact role for a contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/restrict-contact-portal.md) -- Restrict the primary contact role for a contact to prevent them from accessing all the contacts and tasks in the Supplier Collaboration Portal.\n          - [Reassign tasks to a different contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/reassign-task-contact.md) -- Reassign a task to a different contact in the Supplier Collaboration Portal.\n          - [Update the supplier contact email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-supp-contact-email.md) -- Update the email address of the contacts to ensure that they don't miss any email notifications.\n          - [Remove a supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/remove-supplier-contact.md) -- Remove a supplier contact that you no longer require from the Supplier Collaboration Portal.\n            - [Remove a supplier contact from the My contacts widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/remove-supp-contact.md) -- Remove a supplier contact that you no longer require.\n        - [Raising requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-catalog-req.md) -- You can raise requests using the supplier catalog by selecting Raise a request in the Supplier Collaboration Portal header.\n          - [Add or remove a supplier location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-add-remove-supploc.md) -- Submit a request to add a new supplier location or remove an existing one to keep the supplier information up to date.\n          - [Add a supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/enroll-contact-catalog.md) -- Add the supplier contacts so that they can access the Supplier Collaboration Portal and start working on the assigned tasks.\n          - [Remove a supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/remove-contact-catalog.md) -- Remove a supplier contact that you no longer require.\n          - [Ask a question](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-question.md) -- Submit a question that you need an answer for.\n          - [Submit an idea](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-idea.md) -- Submit an idea you would like to share.\n          - [Submit an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-issue.md) -- Submit an issue that you need help with.\n          - [Update banking details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-supp-banking-info.md) -- Keep the banking information up to date to ensure timely payments without any delays.\n          - [Update company profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-supp-profile.md) -- Update the company profile when the details about your company change.\n          - [Request elevated access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/request-elevated-access.md) -- Submit a request to gain access to the privileges of the primary contact role.\n          - [Update default supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-default-supplier.md) -- Update the default supplier when multiple suppliers are linked with your profile.\n          - [Update tax information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-tax-information-from-portal.md) -- Suppliers can submit tax information change requests through the supplier portal to update or add tax details for their organization.\n          - [Request something else](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/submit-general-request.md) -- Request something else if the available catalog items in the supplier catalog do not meet your needs.\n        - [Viewing supplier contact tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/my-to-dos.md) -- View the tasks that are assigned to you and other supplier contacts.\n          - [Approve or reject a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/approve-reject-task.md) -- Review the tasks that are assigned to you and approve or reject them.\n        - [View or update your user profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-update-supp-profile.md) -- Update your personal profile in the Supplier Collaboration Portal.\n        - [View all your requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-supp-case-sc.md) -- View all the requests that you've raised, to whom they are assigned, and their status.\n        - [View supplier locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-supp-loc-supp-central.md) -- As a supplier contact, view the locations of a supplier in the Supplier Collaboration Portal.\n        - [View supplier payment information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-bank-info-supp-central.md) -- As a supplier contact, view the payment information of a supplier in the Supplier Collaboration Portal.\n        - [Start a chat session](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/start-chat-portal.md) -- As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.\n        - [Manage documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/upload-doc-portal.md) -- Manage documents by uploading, updating and downloading the required documents from the Supplier Collaboration Portal.\n          - [Manage documents from Documents tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/manage-documents-from-documents-tab.md) -- The Documents tab lets supplier contacts upload and manage documents without needing a supplier manager to initiate the process first. Supplier contacts can also manage document permissions from the Documents tab.\n          - [Manage documents from My Company page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/manage-documents-from-my-company.md) -- You can upload, update, and download documents and document templates from the document widget on the My Company page.\n          - [Upload document from My Tasks page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/upload-document-from-my-tasks-page.md) -- Complete the document upload tasks assigned to you from the My tasks page on the Supplier Collaboration Portal.\n        - [Complete a risk assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/complete-risk-assessments.md) -- As a supplier contact, you can view and complete your assigned risk assessments to help the supplier manager in evaluating a supplier before onboarding them.\n        - [Create Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-universal-request.md) -- Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.\n      - [Using Supplier Relationship and Performance Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/using-supplier-relationship-and-performance-management.md) -- Use Supplier Relationship and Performance Management for monitoring and managing supplier performance.\n        - [Run segmentation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/run-segmentation-rule.md) -- Run a segmentation rule to create and activate KPIs corresponding to the KPI templates and suppliers in that segment. This action also creates new collection tasks and assigns them to suppliers to collect their KPI data.\n        - [Complete KPI collection task from Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/complete-kpi-task-spw.md) -- Submit KPI performance data from Source-to-Pay Workspace to complete assigned KPI collection tasks automatically.\n        - [Complete KPI collection task from Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/complete-kpi-task-scp.md) -- Submit KPI performance data from Supplier Collaboration Portal to complete assigned KPI collection tasks.\n        - [View KPI collection task from Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-kpi-data-slo.md) -- You can view the details of the existing KPIs from the List view page.\n        - [Manage supplier KPIs from the supplier record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-mgmt-tab-supplier.md) -- You can view the latest KPI data that is collected for a particular supplier from the supplier page of the Source-to-Pay Workspace.\n        - [Create action plan for KPIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-action-plan-for-kpis.md) -- Create action plans for under-performing KPIs to track improvement milestones and assigned tasks for suppliers in the Supplier Collaboration Portal.\n          - [Create milestones for the action plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-milestones-for-the-action-plan.md) -- Create milestones for the affected KPIs in the action plan.\n          - [Create supplier tasks for the action plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-supplier-tasks-for-the-action-plan.md) -- Create supplier tasks for the affected KPIs in the action plan.\n        - [View supplier performance dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-supplier-performance-dashboard.md) -- You can view the overall supplier score, risk score, individual KPI scores, and performance domain-specific scores in the supplier performance dashboard.\n      - [Using Supplier Payment Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/using-supp-payment-opt.md) -- Use Supplier Payment Optimization for identifying, prioritizing, and tracking suppliers with high potential of accepting credit card payments. The saving estimation tool can be used to calculate potential savings from credit card payments.\n        - [Add propensity score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/add-propensity-score.md) -- Add propensity scores to identify suppliers likely to accept credit card payments for optimization.\n        - [Create a case for enabling credit card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-credit-card-enblmnt-case.md) -- Create a supplier case to request for the credit card information from a supplier.\n        - [Supplier credit card enablement playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/credit-card-enblmnt-playbook.md) -- Source-to-Pay Workspace includes a playbook to complete the supplier cases for initiating credit card acceptance requests.\n        - [Estimate savings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/estimate-savings.md) -- Use the saving estimator tool to calculate potential savings from credit card payments. The tool uses default values and allows users to modify billing cycles and other parameters to create estimates.\n        - [View the Payment Optimization dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/view-payment-opt-db.md) -- The Payment optimization dashboard provides an overview of the total spend and potential savings for all suppliers.\n    - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-mgmt-reference.md) -- Reference topics provide additional information about Supplier Lifecycle Operations, including lists and forms.\n      - [Fields in the Create New Supplier Case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/new-supplier-case.md) -- Use the Create New Supplier Case form to enter supplier case details and provide resolution information.\n      - [Fields in the Create new task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-new-supplier-task-form.md) -- Use the Create new task form to add a new task to a supplier case.\n        - [Task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-task-form.md) -- Use the Details tab of the task form to provide details about the supplier or employee task.\n      - [Fields in the Add New Location form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-location-form.md) -- Use the Add New Location form to provide details about the location of a supplier.\n      - [Fields in the Update banking details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-supp-banking-form.md) -- Use the Update banking details form to update the banking details of the supplier.\n      - [Fields in the Update profile details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/update-supp-profile-form.md) -- Use the Update profile details form to update the details of the company profile.\n      - [Fields in the Onboard a Supplier form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/onboard-supp-form.md) -- Use the Onboard a Supplier form to provide details about the supplier that you want to onboard.\n      - [Fields in the Create New Documents form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/create-new-doc-form.md) -- Use the Create New Documents form to provide details about the new document you want to create.\n      - [Primary data tables for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-primary-data-tables.dita.md) -- The primary data tables for Supplier Lifecycle Operations store important information about suppliers, supplier contacts, supplier email domains, product codes, supplier locations, and supplier payment information.\n        - [Supplier table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-supplier-table.md) -- The Supplier [sn_fin_supplier] table stores important information about a supplier.\n        - [Vendor Contact table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-supp-contact-table.md) -- The Vendor Contact [vm_vdr_contact] table stores important information about a vendor contact.\n        - [Supplier Contact table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/m2m-supplier-contact-table.md) -- The Supplier Contact [sn_slm_contact_m2m_supplier] table stores information about supplier contacts and suppliers linked to them.\n        - [Supplier Email Domain table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-supp-email-table.md) -- The Supplier Email Domain [sn_slm_email_domain] table stores important information about the email domain of a supplier.\n        - [Product Code table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-prod-code-table.md) -- The Product Code [sn_slm_product_code] table stores important information about a product's Universal Product Code (UPC).\n        - [Supplier Location table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-supp-location-table.md) -- The Supplier Location [sn_slm_m2m_location] table stores important information about the geographical location of a supplier.\n        - [Supplier Payment Information table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-supp-payment-table.md) -- The Supplier Payment Information [sn_fin_supplier_payment] table stores important information about the payment information of a supplier.\n      - [Domain separation and Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-domain-separation.md) -- If any conrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file. In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conref at the end that describes domain separation.Domain separation is unsupported for Supplier Lifecycle Operations . Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.\n      - [Supplier Lifecycle Operations data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-data-model.md) -- The following diagram shows the tables and their relationships that comprise the Supplier Lifecycle Operations data model.\n      - [Supplier Relationship and Performance Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-relationship-and-performance-management-reference.md) -- Reference topics provide additional information about Supplier Relationship and Performance Management, including its data model, lists, and forms.\n        - [Supplier Relationship and Performance Management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-relationship-and-performance-management-data-model.md) -- The following diagram shows the tables and their relationships that comprise the Supplier Relationship and Performance Management data model.\n        - [Primary data tables for SRPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/primary-data-tables-srpm.md) -- The primary data tables for Supplier Relationship and Performance Management store important information about KPI configurations, KPI data, and generated scores.\n          - [KPI Template table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-template-table.md) -- The KPI Template [sn_kpi_template] table stores the configurations required to create KPIs.\n          - [KPI table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-table.md) -- The KPI [sn_kpi_kpi] table stores the important information about the KPIs created.\n          - [KPI Data table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-data-table.md) -- The KPI [sn_kpi_data] table stores the collected data for all the KPIs.\n          - [Performance Domain table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-performance-domain-table.md) -- The Performance Domain [sn_kpi_domain] table stores the information about the performance domains created for the KPIs.\n          - [Unit table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-unit-table.md) -- The Unit [sn_kpi_unit] table stores the information about the units created for KPIs.\n          - [KPI Threshold table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/kpi-threshold-table.md) -- The KPI Threshold [sn_kpi_threshold] table stores the information about threshold values or value ranges configured for KPIs or KPI templates.\n        - [Restructured Supplier Task table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supplier-task-table-restructure.md) -- The Supplier Task table architecture has been restructured in the Washington DC and Yokohama releases.\n      - [Supplier Payment Optimization reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-payment-opt-ref.md) -- Reference topics provide additional information about Supplier Payment Optimization, including its data model and primary table.\n        - [Supplier Payment Optimization data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/supp-opt-data-model.md) -- The diagram shows the tables and their relationships that comprise the Supplier Payment Optimization data model.\n        - [Spend Savings Estimation table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/spend-savings-estimation-table.md) -- The Spend Savings Estimation [sn_slm_opt_spend_savings_estimation] table stores the saving estimates generated by the saving estimator tool.\n      - [Supplier Lifecycle Operations glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [action plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [activity stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [case playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [child case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [collection task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [comments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [contextual side panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Craft.co Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Craft.io integration for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [D](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [decision builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [document configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [DUNS number](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [E](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Emails view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [inbound staging tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [internal stakeholder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [K](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [KPI performance domain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [KPI template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [KPI threshold](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [KPI unit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [M](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [milestone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [M2M mapping between supplier contact and suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [N](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [News Integration for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [outbound staging tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [P](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [parent case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [performance indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [primary contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [related case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Relish](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Risk assessments integration for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [saving estimator tool](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Supplier Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier case type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier contact self-registration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier document configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier document management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier document strategy generator AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier fulfiller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier offboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier onboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier owner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Supplier Relationship and Performance Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [supplier task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [tiering assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [U](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [V](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [Vendor Risk Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n        - [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n          - [work notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) -- Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).\n  - [Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/acc-pay-mgmt-landing-page.md) -- The ServiceNow Accounts Payable Operations provides a centralized platform to manage invoices, exceptions, approvals, and supplier inquiries in one place.\n    - [ServiceNow Otto for APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/now-assist-apo.md) -- ServiceNow Otto for APO uses generative AI to help AP fulfillers summarize cases, extract invoice data, and map PO lines.\n      - [Explore ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/exploring-now-assist-apo.md) -- ServiceNow Otto for Accounts Payable Operations (APO) provides AP fulfillers with generative AI skills to summarize invoice cases, extract invoice data, map purchase order lines, and generate inquiry resolutions.\n        - [Supporting information for ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/now-assist-apo-supporting-info.md) -- Supporting information for ServiceNow Otto for Accounts Payable Operations (APO) includes prerequisites, skill configurations, and related resources.\n      - [Configure ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configuring-now-assist-apo.md) -- Configure ServiceNow Otto for Accounts Payable Operations so that AP fulfillers can use generative AI skills in the Source-to-Pay Workspace and in Core UI.\n        - [Skill inputs for ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/skill-input-now-assist-apo.md) -- Skill inputs for the invoice case summarization skill, including the base input table and fields used to generate invoice case summaries.\n        - [Install ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/install-now-assist-apo.md) -- Install the APO plugin [sn_ap_gen_ai] to give AP fulfillers access to generative AI skills in Source-to-Pay Workspace and Core UI.\n        - [Configure Invoice case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-invoice-case-summarization.md) -- Enable Accounts Payable fulfillers to use generative AI-powered invoice case summarization to quickly analyze invoice cases and determine next steps.\n        - [Configure Document Intelligence using ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-di-using-now-assis.md) -- Configure Document Intelligence using AI skills in Accounts Payable Operations to enable AI-powered invoice data extraction.\n          - [Copy and activate the Invoice attachment DI processing flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-and-activate-the-invoice-attachment-di-processing-flow.md) -- Copy and activate the Invoice attachment DI processing flow.\n          - [Copy and activate the DI STP Failed flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-and-actviate-the-di-stp-failed-flow.md) -- Copy and activate the DI STP Failed flow.\n          - [Copy and activate the generative AI DocIntel flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-gen-ai-di-flow.md) -- Copy and activate the generative AI DocIntel flow to enable AI-powered invoice processing in your ServiceNow instance.\n          - [Configure data extraction modes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/set-up-extraction-modes-di.md) -- Configure Document Intelligence extraction modes for invoice processing use cases to define how fields are extracted from invoice documents.\n        - [Configure Accounts payable document classification skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/config-doc-classification-skill-apo.md) -- Configure the Document classification skill to automatically identify and categorize incoming documents by type before the invoice extraction process begins.\n          - [Configure Invoice Processing Case for Invoice Email flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/inv-processing-case-invoice-email.md) -- Configure the invoice processing case invoice email flow to process invoices received through email.\n          - [Configure Process Classification Attachment using DI flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/process-classification-attachment-di.md) -- Copy and activate the Process Classification Attachment using DI flow to submit email attachments to Document Intelligence for document type identification. Complete this task as part of the Accounts Payable Operations integration with Document Intelligence.\n          - [Configure Set Classification Values on Invoice Stage flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/set-classification-values-on-invoice-stage.md) -- Configure the classification values within the invoice stage flow using the flow designer to write back the classification results into the invoice record for subsequent processing.\n        - [Configure Email response generation skill in ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/config-email-apo.md) -- Configure the email response generation skill in ServiceNow Otto for Accounts Payable Operations (APO) so that accounts payable (AP) fulfillers can use generative AI skills in Source-to-Pay Workspace to draft professional responses.\n        - [Configure Sentiment analysis for invoice case skill in ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/config-sentiment-skill-apo.md) -- Configure the Sentiment analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) so that an accounts payable (AP) fulfiller can use generative AI skills to prioritize inquiry cases. This improves supplier collaboration.\n        - [Customize ServiceNow Otto for Accounts Payable Operations (APO) skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/cust-now-assist-apo-skill.md) -- Customize a ServiceNow Otto skill as an admin to configure how AP fulfillers use generative AI capabilities in the Source-to-Pay Workspace and Core UI.\n        - [Customize ServiceNow Otto for Accounts Payable Operations (APO) to use the Virtual Agent chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/cust-now-assist-apo-va.md) -- Configure the ServiceNow Otto virtual agent as an admin to enable supplier contacts to use generative AI skills in the Source-to-Pay Workspace and Core UI.\n      - [Use ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/using-now-assist-apo.md) -- ServiceNow Otto for Accounts Payable Operations (APO) helps accounts payable specialists and agents summarize invoice case details, completed actions, and pending tasks.\n        - [Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/now-assist-summarize-apo.md) -- Generate AI-powered summaries of invoice and inquiry case records in ServiceNow Otto for Accounts Payable Operations (APO) to quickly understand status, completed actions, and next steps.\n        - [ServiceNow Otto for Accounts Payable Operations (APO) in Virtual Agent chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/now-assist-apo-va.md) -- ServiceNow Otto for Accounts Payable Operations (APO) in Virtual Agent chat lets fulfillers submit requests, track request status, and connect to a live agent using predefined conversational topics powered by generative AI.\n        - [Use Invoice inquiry solution generator skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-invoice-inquiry-solution-generator-skill.md) -- Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.\n        - [Use purchase order line mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-purchase-order-line-mapping.md) -- Use the purchase order line mapping skill to automatically map invoice lines to purchase order lines and reduce manual matching effort.\n        - [Analyze sentiments in invoice cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/analyze-sentiments-in-invoice-case.md) -- Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.\n        - [Generate email response for invoice case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/generate-email-invoice-case-apo.md) -- Generate email response for invoice case.\n        - [Generate email response for invoice task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/generate-email-invoice-task-apo.md) -- Generate email response for invoice task.\n        - [Generate knowledge base article from case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-knowledge-article-single-case.md) -- Use ServiceNow Otto to generate a knowledge article from a closed case in the Source-to-Pay Workspace.\n        - [Generate knowledge article from multiple cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-knowledge-articles-multiple-cases.md) -- Use ServiceNow Otto to generate a single knowledge article from multiple closed cases.\n      - [Use AI agents in ServiceNow Otto for Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/using-apo-ai-agents.md) -- Use AI agents to resolve invoice inquiries and recommend business owners for Non-PO invoices and credit memos.\n        - [Inquiry resolution provider AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-help-resolve-supplier-questions-agentic.md) -- Use the Inquiry resolution provider AI agent to process high volume repetitive invoice inquiries across multiple channels to significantly reduce the workload of human agents.\n          - [Configure inquiry resolution property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-inquiry-resolution-property.md) -- Configure the inquiry resolution AI agent to extract data from KB articles.\n          - [Work with the inquiry resolution provider agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-ai-agent-use-case-trigger.md) -- Use the inquiry resolution provider agent to generate resolutions to invoice inquiry cases raised by suppliers and employees.\n          - [Case resolution using inquiry resolution provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/case-resolution-using-agent.md) -- Use the AI agent to automatically extract invoice details and generate case resolutions, then review and confirm the resolution to close the inquiry case.\n        - [Recommend invoice owner AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/recommend-invoice-owner-ai-agent.md) -- The Recommend invoice owner AI agent identifies missing business owners for Non-PO invoices and credit memos through semantic matching. The AI agent identifies the missing business owner through semantic matching or by creating tasks. The AI agent supportsAWS Claude, Google Gemini, Now LLM, and GPT models.\n          - [Configuring invoice owner prediction settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configuring-bo-prediction-settings.md) -- Configure system properties for the Recommend Invoice Owner AI agent to define how business owners are identified for Non-PO invoices and credit memos.\n          - [Use Recommend invoice owner AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-recommend-invoice-owner-ai-agent.md) -- Use the Recommend invoice owner AI agent to identify and assign business owners for Non-PO invoices and credit memos. The AI agent analyzes historically processed invoices to recommend the most likely business owner, which an accounts payable specialist can review, approve, or override.\n          - [Resolution plan scenarios](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/resolution-plan-scenarios.md) -- Resolution plan scenarios recommended by the Recommend invoice owner AI agent based on historical invoice data and supplier information.\n        - [Email parser agent for APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/email-parser-agent-for-apo.md) -- The Email parser AI agent processes incoming emails from suppliers and invoice owners. This agent identifies and classifies actionable requests, and routes them to the appropriate workflows to create invoice cases.\n        - [AI L1 APO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/zero-touch-service-desk-apo.md) -- The AI L1 APO Service Desk Specialist enables AI L1 Service Desk automation for invoice inquiry use cases through a flexible, agentic AI architecture.\n          - [L1 APO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/l1-apo-service-desk-specialist.md) -- The L1 APO Service Desk Specialist is a worker agent that processes incoming invoice inquiries using knowledge articles and historical data. The AP agents to focus on more complex work.\n          - [View ZTSD agent activities in the contextual side panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-ztsd-agent-activities.md) -- Review the agentic workflow activity for an invoice inquiry case processed by the L1 APO Service Desk AI Specialist.\n          - [apo-edit-knowledge-graph-tags](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-edit-knowledge-graph-tags.md) -- \n    - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/explore-acc-pay-mgmt.md) -- Discover the features, benefits, and applications included in Accounts Payable Operations, such as invoice processing, duplicate detection, exception handling, and inquiry case management.\n      - [Accounts Payable Invoice Processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/acc-pay-invoice-processing.md) -- Accounts Payable Invoice Processing automates invoice document ingestion and data extraction using ServiceNow Document Intelligence and supports the complete invoice life cycle from capture through approval.\n      - [Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/acc-pay-case-mgmt-overview.md) -- Invoice case management enables agents to resolve invoice discrepancies and exceptions in the Source-to-Pay Workspace through structured workflows.\n      - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/acc-pay-workspace.md) -- Use the Source-to-Pay Workspace to manage cases and tasks related to invoices and invoice exceptions.\n      - [Accounts Payable Operations integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-docintel-integration.md) -- Accounts Payable Operations integration with Document Intelligence (com.sn_ap_ic) automatically extracts invoice data from emails and creates invoice records in Accounts Payable Operations, reducing manual effort.\n    - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/config-acc-pay-mgmt.md) -- Configure Accounts Payable Operations to set up invoice processing, exception handling, approval rules, integrations, and workspace settings.\n      - [Install Accounts Payable Invoice Processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/install-acc-pay-mgmt.md) -- Install the Accounts Payable Invoice Processing (sn_ap_apm) application as an admin to include demo data and related ServiceNow Store applications and plugins.\n        - [Components installed with Accounts Payable Invoice Processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/installed-with-acc-pay-mgmt.md) -- Reference information for the roles, flows, scheduled jobs, and tables installed with the Accounts Payable Invoice Processing plugin during activation.\n          - [Application plugin installation sequence in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/application-plugin-installation-sequence-apo.md) -- Plugin names, descriptions, and dependencies required to install Accounts Payable Operations.\n          - [Application plugin for AI capabilities in APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-ai-plugin-case-management.md) -- View the consolidated list of plugins required to use AI capabilities for Invoice case management in Accounts Payable Operations.\n          - [Run the fix script for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/run-fix-script-for-apo.md) -- Run the fix script for the successful installation of Accounts Payable Operations.\n          - [Set APO properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/set-apo-properties.md) -- Use the APO properties form to set the parameters that control the invoice line mapping, invoice ingestion API and exception management.\n          - [Set system properties for invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/set-system-properties-for-invoice-exception.md) -- Set the maximum parallel threads system property ( sn_ap_apm.exception.engine.max_parallel_thread_count ) to optimize exception engine scheduler performance.\n          - [Set system properties for scheduler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/set-system-properties-for-scheduler.md) -- Set the scheduler cool-off period system property ( sn_ap_apm.exception.engine.scheduler_cool_off_period ) to define the time interval between invoice exception engine processing cycles.\n          - [Configure Antivirus Scanning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/update-dictionary-entry.md) -- Configure Antivirus Scanning exclusions at the instance and table levels.\n          - [Upgrade Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/upgrade.md) -- Upgrade Accounts Payable Operations to the latest version to maintain support and access the newest capabilities.\n            - [Upgrade Accounts Payable Operations from version 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/upgrade-apo.md) -- Upgrade Accounts Payable Operations with Document Intelligence from lower to higher versions.\n            - [Post upgrade tasks for APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/post-upgrade-tasks-for-apo.md) -- Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.\n              - [Upgrade configuration for Accounts Payable Operations integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/post-upgrade-tasks-for-apo.md) -- Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.\n              - [Restructured Invoice table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/post-upgrade-tasks-for-apo.md) -- Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.\n              - [Run a glide fix script to migrate existing data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/post-upgrade-tasks-for-apo.md) -- Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.\n              - [Run fix script for exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/post-upgrade-tasks-for-apo.md) -- Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.\n              - [Run scheduled job for cost allocation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/post-upgrade-tasks-for-apo.md) -- Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.\n      - [Install Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/install-invoice-case-mgmt.md) -- You can install the Invoice Case Management (com.sn_ap_cm) application if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.\n        - [Components installed with Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/installed-with-invoice-case-mgmt.md) -- Reference information for the roles, scheduled jobs, and tables installed with the Invoice Case Management plugin during activation.\n          - [Activate the Create Inquiry Case on Invoice email flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/activate-inquiry-email-flow.md) -- Activate the Create Inquiry Case on Invoice email flow to automatically create invoice inquiry cases from inbound emails.\n      - [Install Accounts Payable Operations integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apm-integration-docintel.md) -- Accounts Payable Operations integration with Document Intelligence (com.sn_ap_ic) is installed automatically with Accounts Payable Invoice Processing (com.sn_ap_apm) to enable invoice data extraction.\n        - [Components installed with Accounts Payable Operations integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/installed-with-docintel-apm.md) -- Reference information for the roles, flows, and tables installed with the Accounts Payable Operations integration with Document Intelligence (sn_ap_ic) application plugin during activation.\n        - [Invoice Processing use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/docintel-invoice-process-usecase.md) -- Accounts Payable Operations integration with Document Intelligence provides the DO NOT USE - Invoice Processing use case.\n          - [Invoice and Invoice line fields in the APO integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-case-field-list.md) -- The DO NOT USE - Invoice Processing use case includes invoice and invoice line fields used to extract information from invoice documents.\n        - [Configuring the invoice ingestion flows using Accounts Payable Operations integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/config-apo-docintel-integration.md) -- Configure Accounts Payable Operations integration with Document Intelligence to automatically create an invoice processing case and extract the required data from an invoice attachment received via email.\n          - [Create a copy of the default Invoice Processing use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-use-case-copy.md) -- Create a copy of the default invoice processing use case to customize the invoice flow in your environment.\n            - [Configure the newly created DocIntel Extract Values Flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-extract-values-flow.md) -- Configure the copied Document Intelligence Extract Values flow for Invoice Processing to add missing field information, using the default flow as a reference.\n          - [Configure Invoice email flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-invoice-email-di-flow.md) -- Copy and configure the Invoice processing case for Invoice email flow and add a trigger condition to specify when to create an invoice processing case.\n          - [Configure the Invoice attachment DI processing flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-di-processing-flow.md) -- Copy and configure the Invoice attachment DI processing flow and activate this flow to use it.\n          - [Configure the DI STP Failed flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-di-stp-failed-flow.md) -- Copy and configure the DI STP Failed flow and activate this flow to use it.\n          - [Configure Invoice email flow when Document Intelligence is not installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-invoice-email-no-di.md) -- Copy and configure the Invoice email flow to create invoice processing cases from inbound emails when Document Intelligence is not installed.\n          - [Configure Invoice email flow for disabling Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/copy-invoice-email-disable-di.md) -- Configure the copied version of the Invoice processing case for Invoice email flow for disabling the Document Intelligence capability.\n          - [Deactivate the Invoice attachment DI processing flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/deactivate-di-attach-flow.md) -- Deactivate the Invoice attachment DI processing flow when you don't want to use the Document Intelligence capability.\n        - [How Accounts Payable Operations integration with Document Intelligence works](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apm-docintel-how-it-works.md) -- Document Intelligence uses automated workflows to extract invoice data from email attachments and populate invoice records in Accounts Payable Operations.\n          - [Required fields for creating an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/mandatory-fields-docintel.md) -- Mandatory invoices and invoice lines fields that the Accounts Payable Operations integration with Document Intelligence application checks before creating an invoice.\n          - [Invoice data transformation logic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-data-trans-logic.md) -- Accounts Payable Operations integration with Document Intelligence transforms invoice and invoice line field values into formats supported by downstream processing systems.\n      - [Domain separation and Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apm-domain-separation.md) -- Domain separation is unsupported for Accounts Payable Operations. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.\n    - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-acc-pay-mgmt.md) -- Specialists and agents can manage invoice cases, invoices, and exceptions, route work to agents, and integrate with other applications.\n      - [Create a knowledge base article for invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-knowledge-base-articles-for-invoices.md) -- Create a knowledge base article to share invoice information and policies with your employees and suppliers.\n      - [Invoice case categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/working-with-cases.md) -- Invoice cases are organized into categories and subcategories to help agents and Accounts Payable specialists manage payment and processing issues.\n      - [Using Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-invoice-case-mgmt.md) -- Manage and resolve invoice inquiry cases raised by employees and suppliers using Invoice Case Management to address invoice-related issues.\n        - [Invoice inquiry cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-with-inquiry-cases.md) -- Invoice inquiry cases help resolve invoice-related issues raised by suppliers or employees through structured case workflows.\n          - [Work on an invoice inquiry case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-inquiry-case.md) -- Work on an invoice inquiry case to resolve an issue raised by the suppliers or employees.\n          - [Create an invoice inquiry case manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-inquiry-case.md) -- Create invoice inquiry cases to address and respond to questions related to invoices and payment.\n          - [Create an invoice task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-apm-task.md) -- Create an invoice task and assign it to a user or group to resolve an invoice inquiry case.\n          - [Request the requester for more Invoice details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/request-caller-info-inquiry-case.md) -- Request additional information from the requester to continue working on the case.\n          - [Submit an invoice inquiry case for an internal review](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/submit-inquiry-case-internal-review.md) -- Submit an invoice inquiry case for an internal review by creating a review task and assigning it to the reviewers.\n          - [Close an invoice inquiry case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/close-inquiry-case.md) -- Mark an invoice inquiry case as resolved after completing all necessary activities and tasks.\n      - [Using Accounts Payable Invoice Processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-ap-invoice-processing.md) -- Accounts Payable Invoice Processing enables specialists to manage invoice processing cases and perform end-to-end invoice processing.\n        - [Invoice ingestion using API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-ingestion-using-api.md) -- The AP Invoice API enables bulk import of AP invoices from external systems to Accounts Payable Operations using cXML, JSON, or XML.\n        - [Rules based engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/rules-based-engine.md) -- The rule-based engine maps invoice lines to purchase order lines using unit price, delivered unit price, exact description, exact amount, and amount round off.\n        - [Invoice processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-with-invoices.md) -- Invoices generated for purchase orders are processed through automated and manual workflows, managed by Accounts Payable specialists from creation to approval.\n          - [Create an invoice manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice.md) -- Manually create an invoice from the Source-to-Pay Workspace when the automated invoice creation process encounters issues or is unavailable.\n            - [Create an invoice line manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-line.md) -- Create invoice lines manually for an invoice when the invoice automation process doesn't capture this information from an incoming invoice.\n              - [Invoice rejection modes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-rejection-modes.md) -- Invoice rejection modes control how Accounts Payable Operations processes exceptions, automatically by system or manual review.\n              - [Reject an invoice manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/reject-an-invoice-manually.md) -- Review exceptions flagged for manual rejection and reject an invoice from the invoice case when AP specialist confirmation is required.\n              - [Credit memo](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-type-credit-memo.md) -- Credit memo invoices in Accounts Payable Operations represent reductions or offsets in amounts payable to suppliers and can be created for both PO and Non-PO invoices, with the system identifying them based on specific indicators such as negative amounts.\n            - [Invoice cost allocation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-line-cost-allocation.md) -- Cost allocation distributes invoice costs across multiple cost centers or ledger accounts to ensure accurate reporting in Accounts Payable Operations.\n              - [Create invoice cost allocation manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-cost-allocation.md) -- Manually allocate invoice line cost across multiple cost centers.\n              - [Distribution set in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/distribution-sets-in-apo.md) -- Distribution sets in Accounts Payable Operations automate cost allocation for invoice lines using predefined rules and templates.\n              - [Allocate costs using distribution set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/allocate-cost-distribution-set.md) -- Define a distribution set to split cost allocations automatically for invoice lines with allocation type as cost center or general ledger account.\n            - [Tax calculations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-calculations-in-apo.md) -- Tax calculations in Accounts Payable Operations validate supplier-provided taxes against system-calculated amounts to determine the final tax for invoices.\n              - [Create tax codes to be added in an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-tax-code.md) -- Create tax codes to define tax rates and jurisdictions for invoice processing.\n              - [Create tax types to be used in an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-tax-types.md) -- Create tax types to categorize taxes applied to invoices.\n          - [Update the purchase order on an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/change-invoice-po-number.md) -- Correct the purchase order associated with an invoice when the wrong purchase order is linked.\n          - [View your invoices on Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-invoices-ec.md) -- View invoices you own directly from Employee Center to monitor invoice status and review invoice details.\n        - [Invoice processing cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/working-with-ingestion-cases.md) -- Integrate Accounts Payable Operations integration with Document Intelligence to auto-create invoice cases and verify data accuracy.\n          - [Work on an invoice processing case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-manual-invoice-ingestion-case.md) -- Perform manual actions to review, update, and resolve invoice processing issues during the invoice lifecycle.\n            - [Accounts Payable Specialist manual tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/aps-manual-tasks.md) -- Manual tasks in Accounts Payable Operations are actions specialists complete when automated invoice workflows require human review.\n              - [View the invoice processing case associated with an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-invoice-case.md) -- View the invoice processing case that is automatically created for an invoice and take any actions to process the invoice.\n              - [Review an invoice in Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/review-invoice-docintel.md) -- Review invoice details, enter missing field values, and submit the invoice when Document Intelligence encounters an extraction error.\n              - [Add missing Invoice details and submit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/enter-missing-docintel.md) -- Complete a partially populated invoice and submit it for processing when Document Intelligence encounters a transformation error.\n              - [Confirm whether an invoice is a duplicate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/confirm-duplicate-invoice.md) -- Review invoices flagged as suspected duplicates and confirm or reject the duplicate status.\n              - [Convert invoice type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/convert-invoice-case.md) -- Convert an invoice type between PO and Non-PO to correctly classify an invoice based on updated information from buyers or suppliers.\n              - [Reset an invoice to the Received status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/reset-invoice-to-received.md) -- If you confirm an invoice as a duplicate by mistake, you can reset that invoice from the Confirmed duplicate status back to the Received status.\n              - [Check for invoice exceptions on a single invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/identify-exceptions-manually.md) -- Manually check for exceptions on a single invoice in the Source-to-Pay Workspace to identify and resolve issues before processing the invoice.\n              - [Reopen a closed invoice case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/reopen-a-closed-invoice-case.md) -- Reopen a closed or cancelled invoice inquiry case to continue working on it instead of creating a new one. Reopening preserves the full case history, so you can correct details, send a follow-up email, or resume the conversation on the existing case.\n              - [Start processing Invoices from third-party apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/start-invoice-processing.md) -- Start the processing for an invoice that doesn't have an associated invoice processing case.\n                - [Activate the Orphan Invoices flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/activate-start-invoice-processing-flow.md) -- Activate the Start Invoice Processing for Orphan Invoices flow to process invoices that don’t have an associated invoice case.\n            - [Case exclusion rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/case-exclusion-rules.md) -- Case exclusion rules let an AP admin define conditions that stop Invoice Case Management from creating a case from an inbound email. Use exclusion rules to filter out emails that don't need agent attention, so that AP agents focus on genuine invoice inquiries.\n              - [Create case exclusion rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-case-exclusion-rules.md) -- Create a case exclusion rule to stop Invoice Case Management from opening a case when an inbound email matches conditions that you define. You can also modify or delete existing rules to keep your email filtering current.\n          - [Invoice ingestion process when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-ingest-docintel-unavailable.md) -- When Document Intelligence is unavailable, Accounts Payable Operations requires manual invoice creation for cases.\n            - [Create an invoice manually when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-no-docintel.md) -- Manually create an invoice when Document Intelligence is unavailable and an invoice processing case has been created without invoice data.\n            - [Close the additional invoice processing case for an invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/cancel-case-no-docintel.md) -- Close an auto-generated invoice processing case when you create an invoice manually to avoid duplicate processing workflows.\n        - [Invoice exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-with-invoice-exceptions.md) -- Invoice exceptions are discrepancies during invoice processing that must be resolved before payment, such as missing data, tax variances, or supplier issues.\n          - [Activate the Exceptions Monitoring Scheduler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/activate-exception-flow.md) -- Activate the Exception Monitoring Scheduler to run the exception engine on a regular schedule to identify invoice exceptions.\n          - [Work on an invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-invoice-exception-case.md) -- Analyze the invoice exceptions, create exception tasks, and assign them to the relevant individuals to resolve the invoice exceptions.\n            - [Create an exception task for an invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-exception-task.md) -- Create an exception task to assign it to a user or an assignment group to resolve the invoice exception.\n            - [Mark an exception task as complete from Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/complete-exception-task-ec.md) -- Mark an assigned invoice exception task as complete from Employee Center when you have finished working on the task.\n            - [Edit a purchase for an Insufficient Funds invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/edit-purchase-insufficient-funds.md) -- Edit a purchase to resolve invoice exceptions of type Insufficient Funds (Amount variance) and Insufficient Funds (Quantity variance).\n            - [Resolve unverified sender source exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/resolve-unverified-sender-exception.md) -- Review an unverified sender source exception in APO and resolve it by adding the sender as a supplier contact or rejecting the invoice.\n            - [Confirm receipt of your order from Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/confirm-receipt-task.md) -- Confirm the receipt of the ordered items so that the payment is made to the supplier.\n            - [Bypass an invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/bypass-invoice-exception.md) -- Bypass an invoice exception if you find that it is not applicable to the invoice.\n          - [View invoice line details for a line-level invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-igr-exception-lines.md) -- View details about invoice lines to understand why a line-level invoice exception has been created.\n          - [View tasks for insufficient Goods Receipt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-psm-task-inv-exception.md) -- View purchase order tasks in Accounts Payable Operations to understand why an Insufficient Goods Receipt invoice exception has been raised.\n          - [Create an invoice exception definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/define-new-invoice-exception.md) -- Create invoice exception definitions to flag PO, Non-PO, and credit memo invoices based on defined conditions.\n            - [Create subflow in workflow studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-subflow-in-workflow-studio.md) -- Use subflows to configure conditions that are applied on the invoice and raise an exception.\n        - [Tolerance rules and variances for invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tolerance-rules-and-variance.md) -- Tolerance rules define the permissible variance amount on an invoice to determine if the total exceeds tolerance limits and requires exception handling.\n          - [Define an invoice tolerance type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/define-a-new-tolerance-type-definition.md) -- Create tolerance types to define variance thresholds for use in exception definitions.\n          - [Map invoice tolerance type with invoice exception definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/map-invoice-tolerance-definition-with-tolerance-rule.md) -- Map invoice tolerance type definitions with invoice exception definitions to apply custom tolerance thresholds to specific exception scenarios.\n          - [Define an invoice tolerance rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/define-a-new-tolerance-rule.md) -- Create tolerance rules to define acceptable invoice variances based on tolerance types and invoice filters.\n          - [View tolerance form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-tolerance-form.md) -- View tolerance details at the header level and variance details at the line level for invoice processing cases with exceptions.\n        - [Invoice approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-approvals.md) -- Invoice approvals in Accounts Payable Operations route exception-free invoices to approvers using configured rules and track states.\n          - [Create an approval rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-approval-rule.md) -- Create approval rules to ensure that the approval requests are reasonable and fit your organization's budget.\n            - [Approval rule types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-approval-rule-types.md) -- Reference information for invoice approval rule types, including approval conditions, routing methods, and decision methods.\n          - [Monitor an approval plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-approval-plan.md) -- Monitor approval plans to understand how the overall approval process is progressing.\n          - [Approve an invoice approval task from Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/approve-invoice-request-ec.md) -- Approve or reject invoice approval tasks assigned to you in Employee Center.\n        - [View invoice documents in the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-invoice-attachment.md) -- View invoice documents directly in the Source-to-Pay Workspace using Document Viewer without downloading them.\n      - [Advanced Work Assignment in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/advanced-work-assignment.md) -- Advanced Work Assignment (AWA) automatically assigns invoice cases to qualified AP agents based on availability, capacity, and skills.\n        - [Set up Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/setting-up-AWA-for-APO.md) -- Set up Advanced Work Assignment (AWA) to automatically route work items to qualified agents in Accounts Payable Operations.\n      - [Configure Advanced Work Assignment for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-advanced-work-assignment-for-apo.md) -- Set up Advanced Work Assignment to automatically route Accounts Payable Operations requests from email, chat, and messenger to the appropriate agent groups.\n        - [Configure the Accounts Payable Operations queues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-the-account-payable-operation-queues.md) -- Configure Advanced Work Assignment queues to automatically route supplier communications, including email and chat to the appropriate accounts payable agents.\n        - [Configure Agent chat for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-agent-chat-for-accounts-payable-operations.md) -- Configure agent chat settings in Accounts Payable Operations to enable AP agents to interact with suppliers through live chat.\n      - [Using Advanced Work Assignment for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/using-awa-for-apo.md) -- Advanced Work Assignment (AWA) enables suppliers to interact with Accounts Payable Operations agents to raise invoice inquiries for resolution.\n      - [Working with Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/working-with-advanved-work-assignment.md) -- Use live chat in Accounts Payable Operations to interact with AP agents and resolve invoice inquiry cases as a supplier.\n      - [Interaction management in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/interaction-record.md) -- Interaction records in Accounts Payable Operations capture supplier requests to support case creation and investigation.\n        - [Create an interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-new-interaction-record-in-apo.md) -- Create and manage interaction records in Accounts Payable Operations to track supplier requests received through chat, email, or the Supplier Collaboration Portal.\n        - [Associate an interaction record in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/associate-an-interaction-record.md) -- Associate an interaction record to an existing invoice case in Source-to-Pay workspace to track related communications and case activity in one place.\n        - [View interaction record in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/view-interaction-record.md) -- View interaction record details to analyze supplier interactions, take immediate actions, and link records to invoice cases requiring investigation.\n      - [Composing emails with predefined content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/email-composer-apm-workspace.md) -- Insert predefined email content in the Source-to-Pay Workspace email client to send consistent, professional responses to invoice inquiries.\n        - [Communicate using emails from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/send-emails-apm-ws.md) -- Compose and send emails directly from an invoice inquiry case or an invoice processing case in the Source-to-Pay Workspace to communicate with suppliers and stakeholders.\n      - [Universal Request in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/universal-request-in-apo.md) -- Universal Request enables suppliers and invoice owners to submit requests converted into invoice cases in Accounts Payable Operations.\n        - [Create invoice case from Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-case-from-ur.md) -- Validate incoming Universal Request items in the Source-to-Pay Workspace and create invoice cases for further processing.\n      - [Playbook for updating the invoice primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/playbooks.md) -- Playbooks provide a visual, step-by-step view of invoice processing workflows to track case status and determine next steps.\n        - [Playbook activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/how-playbook-works.md) -- Playbooks in Accounts Payable Operations display the stages and activities for processing invoice cases and tracking progress through each stage.\n        - [Using Playbook in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/how-to-use-playbook.md) -- Configure a playbook and visualize the step-by-step actions performed by an Accounts Payable specialist while processing an invoice.\n        - [Document Intelligence processing with playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/use-di-with-playbook.md) -- Invoices ingested through Document Intelligence may require manual actions when automated processing is unavailable.\n          - [Extract data with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/extract-data-with-di.md) -- Manually extract invoice data when Document Intelligence completes document processing but fails to auto-populate the required invoice fields.\n          - [Extract data when Document Intelligence fails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/extract-data-when-di-fails.md) -- Manually create an invoice for processing when Document Intelligence fails to process the ingestion task.\n          - [Extract data when Document Intelligence is unavailable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/extract-data-when-di-is-unavailable.md) -- Manually create an invoice for processing when Document Intelligence is unavailable.\n      - [Using Supplier Collaboration Portal in APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/using-supplier-collaboration-portal.md) -- The Supplier Collaboration Portal enables suppliers to interact with Accounts Payable specialists to submit invoices, create inquiry cases, and manage tasks.\n        - [Explicit roles plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/explicit-roles-plugin.md) -- The Explicit Roles plugin controls which users can access APO by requiring every user to have at least one explicit role assignment.\n        - [Working with tasks in Supplier Collaboration Portal header](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-supplier-collaboration-portal-header.md) -- View and manage exception tasks and invoice inquiry requests assigned to your supplier account using the Tasks menu in the Supplier Collaboration Portal header.\n        - [Working with My Requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-with-my-requests.md) -- View and manage invoice inquiry cases assigned to you as a supplier, including responding to requests from the Accounts Payable team.\n        - [Create Universal Request from Supplier portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-ur-from-supplier-portal.md) -- Create a Universal Request (UR) from the Supplier Collaboration Portal to submit invoice inquiries directly to the Source-to-Pay Workspace for processing.\n        - [Working with Supplier Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/working-with-supplier-catalog.md) -- Suppliers use the Supplier Catalog to submit invoice inquiries and new invoices to the Accounts Payable Operations team for evaluation and resolution.\n          - [Submit an invoice inquiry](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/submit-invoice-inquiry-case.md) -- Submit an invoice inquiry case through the Supplier Collaboration Portal to report an issue to the accounts payable team for evaluation and resolution.\n          - [Submit invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/submit-new-invoice.md) -- Submit a PO or Non-PO invoice through the Supplier Collaboration Portal to request payment from the accounts payable team.\n        - [Virtual agent flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/virtual-agent-flows.md) -- Suppliers can check invoice and inquiry statuses, create cases via chat, and use the virtual agent for chatbot topics.\n          - [Configure the chat channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/configure-the-chat-channel.md) -- Activate the virtual agent chatbot (chat channel) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.\n      - [AI worker case resolution confirmation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/ai-worker-case-resolution-confirmation.md) -- AI worker agent marks invoice cases as resolved and triggers supplier confirmation through Supplier Collaboration Portal.\n        - [Invoice case resolution using AI worker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-case-resolution-using-ai-worker.md) -- Mark an invoice inquiry case and payment inquiry as resolved to start an automated workflow that requests supplier confirmation through Supplier Collaboration Portal.\n        - [Email resolution notifications for APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/email-resolution-notifications-for-apo.md) -- AI worker agent resolves the case and moves it to awaiting acceptance, then sends an email with resolution details and accept/reject buttons.\n          - [Respond to an email resolution notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/respond-to-email-resolution-notification.md) -- When you receive an email resolution notification for your Accounts Payable Operations case, use the action buttons to accept or reject the resolution.\n    - [Integrate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/integrate-apo.md) -- Accounts Payable Operations integrates with ERP systems, Document Intelligence, IT Asset Management, and other business applications to enable bidirectional data exchange and automated invoice processing.\n      - [Accounts Payable Operations integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/using-integration-to-create-invoice.md) -- Invoice integration in Accounts Payable Operations enables bidirectional data exchange with ERP systems for ingestion, posting, synchronization.\n        - [Integration errors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/integration-errors-during-erp-posting.md) -- Integration errors occur when invoices fail to post to the ERP system and are tracked as tasks for specialist review.\n          - [Working with integration error tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/work-with-integration-error.md) -- Resolve integration error tasks, repost invoices to your ERP system, and schedule jobs to process invoices after errors are resolved.\n          - [Example of ERP posting error workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/example-of-erp-posting-error-workflow.md) -- Follow a step-by-step example of how to close ERP posting integration errors using the error task workflow in Accounts Payable Operations.\n        - [Import data into invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/import-external-data-into-invoice.md) -- Import bulk invoice data into Accounts Payable Operations using a transform map and Excel file.\n          - [Load invoice data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/load-data.md) -- Load bulk invoice data from an Excel template into the Accounts Payable Operations invoice import staging table sn_spend_intg_imp_invoice.\n            - [Run transform to update invoice data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/run-transform.md) -- Use a transform map and run the transform to map invoice fields from the import set into target tables in Accounts Payable Operations.\n        - [Working with inbound invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-using-integration.md) -- Create invoice and invoice lines originating from different ERP sources using an integration framework.\n        - [Working with outbound invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/working-with-outbound-invoice.md) -- Validate invoice data with an ERP number, process the integration, and move the invoice to payment extraction.\n      - [IT Asset Management purchase order invoice processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-integration-with-itam.md) -- IT Asset Management invoice exceptions for purchase orders are automatically handled through quantity validation, discrepancy notifications, and revalidation.\n        - [Invoice processing using IT Asset Management purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-processing-using-itam-po.md) -- Process invoices for IT Asset Management purchase orders using the ITAM-APO integration to validate received quantities against invoiced quantities and handle exceptions.\n      - [Tax engine integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-engine-integration.md) -- Integrate an external tax engine to validate supplier taxes and enable accurate, conforming straight-through processing.\n        - [Configuration tables and prerequisites for tax integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/config-tax-integ.md) -- Use the configuration tables to enable tax integration with third-party tax engines.\n        - [Tax integration in playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-integration-in-playbook.md) -- The Accounts Payable Operations playbook enables AP specialists and tax specialists to perform invoice tax validation using tax engine integration.\n    - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/acc-pay-reference.md) -- Reference information for lists, forms, fields, and values used in Accounts Payable Operations.\n      - [Accounts Payable Operations properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/acc-pay-properties.md) -- Properties available in Accounts Payable Operations for configuring invoice line mapping, invoice ingestion, exception management, and tax management.\n      - [Create New Invoice Line form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-line-form.md) -- Field descriptions for the Create New Invoice Line form used to add invoice line details such as pricing, tax amounts, accounting information, and shipping.\n        - [Create New Invoice form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-new-invoice-form.md) -- Field descriptions for the Create New Invoice form, organized by section, for entering invoice details, supplier information, accounting data, and address.\n          - [Invoice form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-form-related-list.md) -- Descriptions of the tabs on the Invoice form, including details, invoice lines, exceptions, payments, and related records.\n          - [Inbound invoice fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/inbound-invoice-fields.md) -- Field descriptions, data types, and mandatory fields for the Inbound Invoice table used to import invoice data through the integration framework to create invoices.\n            - [Inbound invoice line fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/inbound-invoice-line-fields.md) -- Field definitions and data types for the Inbound Invoice Line [u_inbound_invoice_line] table used to map invoice line data for import through the integration framework.\n            - [Inbound invoice payment fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/inbound-invoice-payment-fields.md) -- Field descriptions and data types for inbound invoice payment records used to import supplier invoice payment data into Accounts Payable Operations.\n          - [Outbound invoice fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/outbound-invoice-fields.md) -- Field descriptions and data types for the outbound invoice table used to transfer invoice details from Accounts Payable Operations to third-party applications through the integration framework.”\n            - [Outbound invoice line fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/outbound-invoice-line-fields.md) -- Field descriptions and data types for the Outbound invoice line [sn_spend_intg_outbound_invoice_line] table used to transfer invoice line details from Accounts Payable Operations to third-party applications through the integration framework.\n        - [Invoice Line form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-line-form-related-list.md) -- Tab descriptions for the Invoice Line form, including details, exceptions, and goods receipts. Use this reference when reviewing or completing invoice line records in Accounts Payable Operations.\n      - [Case exclusion reference fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/case-exclusion-reference-fields.md) -- The Case Exclusion Rule table stores the rules that determine when Invoice Case Management ignores an inbound email instead of creating an invoice inquiry case. This reference describes the table, its fields, and who can manage it.\n      - [Create invoice cost allocation form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-invoice-cost-allocation-form.md) -- Field descriptions for the Create invoice cost allocation form used to distribute invoice line costs across cost centers and ledger accounts.\n      - [Outbound cost allocation staging table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/outbound-cost-allocation-table.md) -- Field descriptions for the Outbound Cost Allocation staging table [sn_spend_intg_outbound_invoice_cost_allocation], used to configure ERP integrations for exporting cost allocation data.\n      - [Distribution set form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/distribution-set-form.md) -- Field descriptions for the Distribution set form, organized by section, for configuring automatic cost allocation across invoice lines.\n      - [Create New Invoice case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-new-ap-case-form.md) -- Field descriptions for the Create New Invoice case form, organized by section, for creating and managing invoice cases in Accounts Payable.\n        - [Invoice case form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/inquiry-case-related-list.md) -- Descriptions of the tabs on the Invoice case form, including case details, tasks, service level agreements, emails, and related cases.\n        - [Invoice status messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-status.md) -- Reference information for invoice status messages and the conditions that trigger each status during invoice processing in Accounts Payable Operations.\n      - [Create New Invoice task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-apm-task-form.md) -- Field descriptions for the Create New Invoice task form used to create invoice inquiry tasks and exception tasks and complete the required details.\n        - [Invoice task form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-task-form-related-list.md) -- Descriptions of the tabs on the Invoice task form and the information each tab contains for invoice tasks.\n      - [Invoice processing case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-processing-case-form.md) -- Field descriptions for the Invoice processing case form, including supplier information, payment terms, accounting codes, and billing addresses.\n        - [Invoice processing details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-processing-form.md) -- Field descriptions for the Invoice attributes form stored in the [sn_apm_invoice_attribute] table, including invoice processing details such as approval status, exception handling, and matching errors.\n        - [Invoice processing case form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-processing-case-tabs.md) -- Tab descriptions for the Invoice processing case form, including invoice details, exceptions, approvals, and related processing information.\n        - [ERP Posting error form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/erp-posting-erorr-form.md) -- Field descriptions for the ERP Posting error form, organized by tab, for updating integration error tasks and resolving ERP posting failures.\n      - [Tax lines](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-tax-lines-apo.md) -- Field descriptions for the Tax lines tab on an invoice line, including tax types, rates, and amounts associated with the invoice.\n        - [Invoice Tax lines fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-lines.md) -- Field descriptions for the Invoice Tax Lines tab used to record tax details for invoice lines.\n        - [Tax status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-status.md) -- The tax status field in the invoice record is used to track the current status of tax validation processing throughout the tax integration workflow.\n        - [Tax integration field map fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-integration-field-map-fields.md) -- Field descriptions for the Tax integration field mappings [sn_spend_intg_tax_field_map] table, which defines the outbound and inbound mappings that transform invoice data between APO and a tax engine.\n      - [Invoice exception form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/exception-form-fields.md) -- Field descriptions for the Invoice Exception form, organized by section, for reviewing and resolving invoice exceptions.\n        - [Invoice exception form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/exception-form-tabs.md) -- Descriptions of the tabs on the Invoice exception form, including the invoice exception information available for exception resolution.\n        - [Invoice exception rule form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-exception-rule-form.md) -- Reference information for Invoice Exception Rules in Accounts Payable Operations. Use this topic to understand each form field and its configuration options.\n      - [Request Help form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/ur-request-help-form.md) -- Field descriptions for the Universal Request Help form in the Supplier Collaboration Portal, which suppliers use to report an inquiry-related issue or request.\n      - [Data required for invoice processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/master-data-table-apo.md) -- Reference information for the key tables and required data used to process invoices in Accounts Payable Operations.\n        - [Purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/purchase-order-table.md) -- Field descriptions for the purchase order record in the [sn_shop_purchase_order] table used to review or complete purchase order details for invoice processing.\n        - [Purchase order lines](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/purchase-order-lines.md) -- Field descriptions for the [sn_shop_purchase_order_line] table, which stores individual line items under a purchase requisition or sourcing request.\n        - [Supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/supplier.md) -- Field descriptions for the [sn_fin_supplier] table used to manage supplier records and associated products in primary data.\n        - [Supplier Legal Entity Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/supplier-legal-entity-mapping.md) -- Field descriptions for the Supplier Legal Entity Mapping table in APO, which links supplier and customer legal entities to route invoices, purchase orders, and payments correctly.\n        - [Supplier contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/supplier-contact.md) -- Field descriptions for the [vm_vdr_contact] table, which stores supplier contact details used in the Supplier Collaboration Portal.\n        - [Legal entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/legal-entity.md) -- Field descriptions for the [sn_fin_legal_entity] table, which stores internal legal entities that request purchases.\n        - [Cost center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/cost-center.md) -- Field descriptions for the Cost Center [cmn_cost_center] table used to create and manage cost center records that link financial systems to IT services.\n        - [Ledger account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/ledger-account.md) -- Field descriptions for the General Ledger Account table [sn_fin_gl_account], used to view or update ERP-synchronized ledger accounts for invoice generation.\n        - [Payment terms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/payment-terms.md) -- Field descriptions for the [sn_shop_payment_term] table, which stores payment terms that apply to invoice transactions.\n        - [Tax code fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/create-tax-code-fields.md) -- Field descriptions for the Tax code form used to create and review tax codes applied to invoices.\n        - [Tax type fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/tax-type-fields.md) -- Field descriptions for the Tax type form used to define and apply tax types to invoices.\n        - [Organization tax details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/organization-tax-details.md) -- Field descriptions for the organization tax table [sn_fin_org_tax_detail] used to review or configure supplier tax registration details in Accounts Payable.\n      - [Invoice exception definition form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/invoice-exception-definition-form.md) -- Field descriptions for the Invoice exception definition form used to create and configure invoice exception definitions in Accounts Payable Invoice Processing.\n      - [Approval Rule form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/new-approval-rule-form.md) -- Use the Approval Rule form when creating or configuring an approval rule to generate and route invoice or purchase order approvals.\n      - [Approval Plan form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/approval-plan-form.md) -- Field descriptions for the Approval Plan form used to review and configure invoice approval plans, including routing methods, decision methods, and approval statuses.\n      - [Jurisdictions main table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/jurisdiction-master-table.md) -- The reference [sn_fin_jurisdiction] table that the Jurisdiction field on the invoice tax line points to.\n      - [Accounts Payable Operations glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [account number](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Accounts Payable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Accounts payable agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Accounts payable invoice processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Accounts Payable Operations (APO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Accounts Payable Operations Integration with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Accounts payable specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [ACH Routing Number](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Approval workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Advanced work assignment for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Agent workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [AR invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [AR invoice line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Awaiting Internal Info](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Awaiting Requester Info](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [B](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Business owner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Credit memo](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [cost allocation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [cost center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [cXML](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [D](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [data capture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [data security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [distribution lines](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [distribution set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Duplicate invoice detection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [E](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Enterprise resource planning systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [ERP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [ERP integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [ERP Source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Exception engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Exception management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Exception monitoring job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Exception task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Extraction confidence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [G](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [GL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Inbound staging tables in APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Inquiry case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Integration error](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Interaction record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice ingestion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice ingestion API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice line mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice processing case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Invoice table restructuring in APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [ITAM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [ITAM Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [L](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Ledger account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Legal entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [N](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Natural Language Understanding (NLU)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Non-PO invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Optical Character Recognition (OCR)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Outbound Staging Table in APO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [P](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [PO invoice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [PO matching](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [PSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Purchase order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Receipt task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Receiving slip](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Rules-based engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Staging Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Supplier collaboration portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Supplier Legal Entity Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [supplier management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Supplier tax](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [System tax](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Tax calculation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Tax line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Tax type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Tolerance type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [tolerance rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Transformation process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [U](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Universal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [UR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [V](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [virtual agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Virtual agent flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n        - [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [work item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n          - [Work item queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/accounts-payable-operations/apo-glossary.md) -- Learn about the terms and concepts used in Accounts Payable Operations (APO).\n"}}