{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":51123,"path":"telecom-media-technology/order-mgt-priority-management.md","title":"Configuring order priority and routing","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring order priority and routing\n\nAs a provider, you can configure various parameters to prioritize and route orders to ensure that they are fulfilled on time.\n\nUse order prioritization to:\n\n-   Define prioritization rules using various customer, products, service, and order attributes.\n-   Assign order priority while creating orders based on the pre-defined rules.\n-   Identify urgent orders that need to be fulfilled immediately.\n-   Automatically route high priority orders to a specific fulfiller group.\n-   Ensure that orders are fulfilled in a committed date.\n-   Recalculate order priority when any changes occur.\n\nIn Order Management, the order priority is calculated using pre-defined rules based on the following categories of data.\n\n<table id=\"table_z35_fpn_xvb\"><thead><tr><th>\n\nCategory\n\n</th><th>\n\nInput\n\n</th></tr></thead><tbody><tr><td>\n\nCustomer\n\n</td><td>\n\nCustomer account\n\n</td></tr><tr><td>\n\nSpecification\n\n</td><td>\n\n-   Product specification\n-   Service specification\n-   Product offering\n\n</td></tr><tr><td>\n\nOrder type\n\n</td><td>\n\nOrder line item\n\n</td></tr><tr><td>\n\nUrgency\n\n</td><td>\n\nOrder line item\n\n</td></tr></tbody>\n</table>**Note:** The inputs used in these decision tables and the rank can be modified according to your business requirements.\n\nThese rules are defined in the following decision tables:\n\n-   Order Priority Policy by Customer Attributes\n-   Order Priority Policy by Order Type\n-   Order Priority Policy by Specification Attributes\n-   Order Priority Policy by Urgency\n\nEach parameter defined in the decision table has a rank value assigned to it. When an order is created, the decision tables are evaluated and a weightage is assigned to each table to calculate the order priority. See [Calculating the order priority](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/order-mgmt-priority-calculate.md) on how the priority is calculated.\n\n**Note:** You can add new inputs, conditions, or modify the existing conditions in the decision tables. For more details on updating decision tables, see [Decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/using-decision-builder.md).\n\n"}}