It service management / reference
Script includes and customization
Many Script Includes are provided by default with the ITSM products. You can call existing script includes from a script or create your own script includes.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
ServiceNow SDK / reference
Script Include API - ServiceNow Fluent
The Script Include API defines script includes [sys_script_include] that store JavaScript functions and classes for use by server-side scripts.Create a script include [sys_script_include] to define a server-side script that runs when called from other scripts.
Service Level Management / reference
Script includes installed with SLA timeline
When SLA timeline is activated, script includes are installed.
Integration Hub / reference
Script includes installed
These script includes are installed with the Magnit application.
Scripts / concept
Script includes
Script includes are used to store JavaScript that runs on the server.Script includes have a name, description, and, script. They also specify whether they are active or not, and whether they can be called from a client script.
Service Level Management / concept
Script Includes installed with SLA Timer Config API
When SLA Timer Config API is activated, script includes are installed.
Procurement / reference
Script includes installed with Procurement
Procurement plugin adds the following script include.
Procurement / reference
Script includes installed with Procurement
Procurement plugin adds the following script include.
Field service management / reference
Script includes installed with Field Service Management
Script includes are added with Field Service Management.
Product Catalog / reference
Script includes installed with Product Catalog
Product Catalog plugin adds the following script include.
Product Catalog / reference
Script includes installed with Product Catalog
Product Catalog plugin adds the following script include.
Customer service management / reference
Script includes installed with Customer Service Management
Script includes are added with activation of Customer Service Management.
Live Feed / reference
Script includes installed with Live Feed
The Live Feed plugin installs the following script includes.
Governance risk compliance / reference
Script includes installed with Digital resilience incident reporting
Several Script includes are added to your instance with Digital resilience incident reporting.
Contract Management / reference
Script includes installed with Contract Management
Script includes are added with Contract Management.
Contract Management / reference
Script includes installed with Contract Management
Script includes are added with Contract Management.
Enterprise Asset Management / reference
Script include for third-party shipping carrier integrations
Before you can integrate the Enterprise Asset Management application with a third-party shipping carrier, that shipping carrier must create a script include that extends the base ITAMShipmentIntegration script.
Governance risk compliance / reference
Script includes installed with Operational Resilience
When you download the Operational Resilience application, several Script includes are added to your instance.
Integration Hub / reference
Script includes installed
These script includes are installed with the Client Software Distribution plugin.
Operational Technology Manager / reference
Script includes installed with Operational Technology Manager
The Operational Technology Manager plugin installs the following script includes.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.