UI Builder / concept
UI Builder glossary
Learn about the terms and concepts used in UI Builder (UIB).
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UI Builder / concept
Learn about the terms and concepts used in UI Builder (UIB).
Application Vulnerability Response / task
The CI Lookup Rules module contains rules that define what fields have matching data in the Configuration Management Database (CMDB).
Portfolio Planning / task
Customize the fields to be highlighted on the Prioritization page of a portfolio plan according to your planning manager's needs.
ServiceNow SDK / reference
The Service Catalog API defines catalog items [sc_cat_item], record producers [sc_cat_item_producer], and related aspects of service catalogs.Create a catalog item [sc_cat_item] that users can request from a service catalog.Create a record producer [sc_cat_item_producer] for…
Remote Tables / task
If you have the admin role, you can activate the Remote Tables plugin (com.glide.script.vtable). This plugin includes demo data and activates related plugins if they aren’t already active.
Developer Guides / reference
The base trouble ticket event notification implementation provides multiple default trouble ticket event type examples. You may need to alter the payloads for these events within your implementation to meet your actual needs.
Order management
--- title: ServiceNow Quote Experience use case: Document generation with Google Docs description: Generate documents from ServiceNow Quote Experience by using Google Docs and Google Apps Script.
Server API Reference / concept
The CMDBDuplicateTaskUtils script include provides methods to create a de-duplication task that contains duplicate configuration items (CIs) that are of independent type.Creates an instance of the CMDBDuplicateTaskUtils class.Create a de-duplication task in which the sys_ids of…
Service Catalog / reference
Conditions that determine whether a catalog item can deliver a fully conversational experience in the Premium chat interface.
Service Exchange / reference
When installing Service Exchange, certain tables must be preserved or excluded to maintain connectivity after a clone.
Customer service management / task
Create a matching rule for a customer service case that identifies the case attributes as well as the agent resources.
Web Services / task
Create a client extension point that you can place in the UI scripts in the application code. By placing the client extension point, you designate the specific location in the application code where data or objects can be sent to a customization, and where data is returned.
Contract Management Pro / task
Enable the email notifications for metadata extraction and obligation extraction to notify users when metadata extraction and obligation extraction are complete.
Cloud Configuration Governance / reference
Operations like Start/Stop, Deprovision, and ExecuteScript are called life-cycle operations or day-2 operations. When you request a life-cycle operation on a stack or resource, the system generates a change request.
It service management
--- title: Installed with Service Level Management description: Activating the Service Level Management plugin adds or modifies these components: tables, properties, UI actions, UI policies, script includes, client scripts, business rules, email notifications, scheduled jobs,…
Legacy Workflow / reference
The graphical Workflow Editor provides a drag-and-drop interface for automating multi-step processes across the platform.
Legacy Workflow / reference
The graphical Workflow Editor provides a drag-and-drop interface for automating multi-step processes across the platform.
Platform administration / reference
The push notification system involves several key elements that manage the delivery of push messages and push notification responses.
Servicenow platform / task
Metric results contain values that represent an evaluated record's performance for a specific metric, based on a single evaluation from one user or from the execution of a script. Metric results contain actual values as well as calculated values.
Scripts / topic
ServiceNow provides APIs for the Glide Server.The GlideAggregate class is an extension of GlideRecord and allows database aggregation (COUNT, SUM, MIN, MAX, AVG) queries to be done.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.