Authentication / task
Define login scenarios
You can direct all users to the same page after login.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Field service management / reference
Field Service Capacity and Reservations Management components
Several types of components are installed with the Field Service Capacity and Reservations Management feature, including tables, business rules, scheduled jobs, and script includes.
Contact Tracing / task
Configure an email notification for a privacy consent request
Configure an email notification to use in the Emergency Outreach app to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
Orchestration / reference
Installed with client software distribution
Several types of components are installed with client software distribution (CSD).These tables are installed with the Orchestration - Client Software Distribution plugin (com.snc.orchestration.client_sf_distribution).These plugins are installed with the Orchestration - Client…
Server API Reference / concept
XMLUtilJS - Global
The XMLUtilJS script include provides XML utility methods for JavaScript to be used with Discovery scripts.Provides escape text for a given string.Converts a string to an XML value.Provides un-escaped XML for a given string.Converts an XML value to a string.
Server API Reference / concept
GlideScriptedExtensionPoint - Scoped
The GlideScriptedExtensionPoint API provides a method that returns the extension instances associated with a specified extension point.Returns the extension instances associated with a specified extension point.
ServiceNow SDK / concept
Using TypeScript in JavaScript modules with the ServiceNow SDK
Use TypeScript when creating JavaScript modules with the ServiceNow SDK.Use TypeScript in JavaScript modules by adding support for TypeScript in your application.Get type-ahead support for APIs and scriptable objects outside of Glide APIs.
Visual Task Boards / reference
Installed with Visual Task Boards
Several types of components are installed with Visual Task Boards.Tables are added to your instance when you activate Visual Task Boards.Properties are added to your instance when you activate Visual Task Boards.Script includes are added to your instance when you activate…
Virtual Agent / reference
Table bot response control
Use the Table bot response control in a Virtual Agent topic to display a bot response as a table.
Security management / task
Map API response to SPC attributes
Map API response properties to SPC attributes. After you have mapped the attributes, you publish your connector so it imports data.
Order management
order-management/enrichments_on_configurer_and_reconfigure_behavior.md
--- title: Scripting: Checking for first and subsequent configurations description: You can test whether a configuration is being initialized or being reconfigured, and set code to execute based on the result.
MID Server / reference
MID Server user connectivity issues
The instance writes issues involving MID Server user logins and network connectivity to the MID Server Issue [ecc_agent_issue] table and creates events you can use in custom scripts or to send email notifications.After attempting to resolve a user connectivity issue that…
Platform administration / concept
Using UI policies
UI policies dynamically change the behavior of information on a form and control custom process flows for tasks.Create a UI policy to define custom process flows for tasks.Create a UI policy to implement controls in the Incident form when the state changes to Resolved.Any…
Server API Reference / concept
ScopedCacheManager - Scoped
The ScopedCacheManager API provides methods for retrieving, setting, and flushing cache data for scoped applications.Flushes an entire cache or a single entry from a cache.Gets a value from a cache.Gets cache entry details including byte size, object type, and entry…
Now Assist Data Kit / task
Add a dataset
Import data from a ServiceNow table or a local file into AI Data Kit as a dataset. Datasets are the foundation of data collections, which you publish for use in custom skill evaluation in Now Assist Skill Kit.
Application development / concept
Building workflows and automations
Workflows and automation let your app take action automatically in response to events, record changes, or schedules. Rather than relying on users to manually move work forward, you define the logic once and let the platform execute it consistently.
Server API Reference / concept
AutomationException - Global
The AutomationException script include provides generic exception wrapping for automation.Retrieves the error message.
Government industry / task
Configure Virtual Agent for License and Permit Playbook
The License and Permit Playbook includes Virtual Agent (VA) capabilities. Virtual Agent functionality allows constituents to serve themselves by engaging with a messaging interface, featuring pre-built conversations powered by artificial intelligence.
Service Level Management / task
Activate Service Level Management
You can activate the Service Level Management plugin (com.snc.sla) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Release notes / topic
ServiceNow AI Platform core feature release notes
The ServiceNow AI Platform core features provide configurations for applications and other parts of the ServiceNow AI Platform.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.