Virtual Agent / reference
Lookup utility
Use the Lookup utility in a Virtual Agent topic to return a ServiceNow record query.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Industrial Connected Workforce Mobile Experience / task
Report a safety incident from ICW Mobile
Report a safety incident directly from your mobile device when you encounter a safety-related issue on the shop floor.
Financial Services Complaint Management / concept
Financial Services Complaint Management workflow example
The Financial Services Complaint Management application installs an automated workflow for complaint servicing.
Delta xanadu australia / reference
Combined Knowledge Management release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Knowledge Management from Xanadu to Australia.
Telecommunications Network Inventory / reference
Network Interface Model form - Information tab
The information section in the model form enables you to create, review, and modify the details of a model.
Integration Hub / task
Set up Workplace from Facebook spoke
Integrate the ServiceNow instance and your Workplace from Facebook account using the Workplace from Facebook credentials to authenticate ServiceNow requests.
Intelligent experiences / task
Create an AI voice agent
Create an AI voice agent in the AI Agent Studio to resolve cases, incidents, or tasks through the phone channel.
Retail industry / concept
Retail case overview
The Retail case table stores information about your retail case types and provides the base for retail case creation. This table extends the Customer Service Management case table. All fields utilized through Customer Service Management case remain intact.
Remote Tables / concept
Remote tables
Connect the ServiceNow AI Platform to third-party sources, or to another instance, so that you can retrieve external data and optionally cache it in memory.
Integrate applications / reference
Sample automations
The RPA Desktop Design Studio provides multiple sample automations that cater to different use cases.
Approvals / task
Approve with a process guide
Process guides work similarly to approval rules in that their execution is controlled via a condition.
Delta xanadu australia / reference
Combined Security Incident Response release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Security Incident Response from Xanadu to Australia.
Employee Experience Foundation / task
Set up Virtual Agent for Universal Request integration with Microsoft Teams
Publish the default Virtual Agent topics (conversation flows) so that they can be used in the Universal Request integration with Microsoft Teams application.
Release notes / topic
Authentication release notes
The ServiceNow Authentication application supports many authentication mechanisms that enable you to validate the identity of users.
Approvals / concept
Approval engines
The differences in the way that companies handle their approvals, as well as the differences between approvals for the various applications (such as Service Catalog Requests and Change Management), calls for supporting flexibility in setting up approvals within applications.
Application development / reference
Example prompts
Explore example prompts for building apps, as well as adding governance, UI and other ServiceNow metadata to help you get started with prompting Build Agent.
Integration Hub / task
Set up the UCF spoke
Integrate the ServiceNow instance and UCF by creating a custom OAuth application in UCF to authenticate ServiceNow requests.Create an application in Common Controls Hub (CCH) to enable OAuth 2.0 authentication with the UCF spoke.Add and configure a UCF connection to…
Cloud Configuration Governance / task
Create post-provision operations
Create post-provision tasks for newly provisioned catalog items by defining subflows, scripts, CAPI calls, or resource operations. For efficiency, set up a post-provision operation, eliminating the need for manual invocation.
Application development / reference
Example prompts for agentic development
Use these example prompts to build data models, implement security, create business rules, and generate user interfaces when building an app with ServiceNow AI Platform agentic development tools.
Integration Hub / concept
Cornerstone Spoke
Manage employee records, approvals, and employee learning in your Cornerstone instance from your ServiceNow instance.
Using an agent or building an integration?
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