THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Operational Technology Manager / task
With the Service Graph Connector for Microsoft Excel, add a custom field to the staging table and map the custom field to the configuration item (CI) field.
Dependency Views / reference
Several types of components are installed with the activation of the Next_Gen BSM (com.snc.ng_bsm) plugin, such as tables.
Server API Reference / concept
The FlowAPI provides methods to execute actions, flows, or subflows in server-side scripts using either blocking or non-blocking methods.Cancels a paused or running flow, subflow, or action.Runs an action from a server-side script synchronously.Run an action from a server-side…
Platform administration / task
System administrators can configure reference qualifiers that enable filtering of the associated reference field.
Delta xanadu australia / reference
Consolidated page of all release notes for ServiceNow SDK from Xanadu to Australia.
Servicenow platform / task
Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.
Event Management / task
Integrate with a push connector to connect to an external event source. Push connectors process the collected event messages and transform them to the required event format.
Instance Security Hardening Settings / reference
Use the glide.ui.escape_html_list_field property to force HTML escapes for HTML fields in a list view.
Virtual Agent / reference
Use the Input Collector control to gather data for use by ServiceNow Otto in conversations that use large language model (LLM) topic discovery.
Intelligent experiences / concept
Configure AI agents to execute agentic workflows with AI agents and mapped tools.
Field service management / reference
Several types of components are installed with the Advanced Part Sourcing feature, including tables, script includes and business rules.
Instance Security Hardening Settings / concept
Some hardening settings have been updated with the release of Security Center baseline version 7.0.
Servicenow platform / task
The article length scan is a script‑based, non‑AI scan that runs in the background while authors work on articles. When the scan detects a length issue, an article length card appears in the Article Optimization panel.
Developer Guides / reference
When adding a new trouble ticket event to your implementation, you must add a business rule to your ServiceNow instance.
Advanced Work Assignment / task
Link the subflow and the payload to your external queue to complete external routing.
Server API Reference / concept
The GeniusResultContext API provides methods for retrieving search query information from the context of a Genius Result configuration.Retrieves search result documents from the search query that triggers your Genius Result configuration.Retrieves the original search terms from…
Customer Self-service and Omnichannel Engagement / reference
You can set a theme that you can apply to an Engagement Messenger module. A theme enables you to define additional styling of Engagement Messenger in your website.
Now Assist for Creator / concept
Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for Creator.
Platform administration
--- title: Journal field type description: There are three types of journal field: journal, journal_list, and journal_input.
Event Management / task
Configure the MID WebService Event Collector Context to provide a URL method to push event messages from an external source to the MID Server.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
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