Customer service management / task
Configure Auto-Responder notifications
Configure the Auto-Responder feature for sharing relevant content in email notifications for deflecting cases.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Customer service management / task
Customize a guidance detail experience in the UI Builder
Customize how your detail experience looks in the contextual side panel or in a subtab of the Recommended Actions card using UI Builder. The detail experience can include things such as user inputs and drill down actions.
Virtual Agent / task
Add a custom control to a Virtual Agent topic or topic block
Add a custom control to a Virtual Agent topic or topic block. During the conversation, you can gather inputs from the user or display outputs to the user.
Server API Reference / concept
AbstractScriptProcessor - Global
The AbstractScriptProcessor script include is a base JavaScript processor class that other JavaScript processors extend.Called by the Prototype JavaScript Framework during object construction.Called by the Prototype JavaScript Framework during object processing.
Connections and Credentials / reference
Configure a template for OAuth JWT Bearer grant type
This example configuration template sets up Credential and Connection records using the JWT Bearer grant type to authenticate requests to Docusign.
Workflow Studio / reference
Ask for Approval step
Request approval for a record. Configure a set of rules to automatically approve, reject, or cancel an approval request without having to write script. Add a due date to automatically approve, reject, or cancel when a decision has not been made by a designated time.
Platform Encryption / concept
FlowKMFEncrypter API
The FlowKMFEncrypter API provides secure encryption and decryption for ServiceNow Flow Actions, using the Key Management Framework (KMF) crypto operations.
Virtual Agent / task
Add the portable Virtual Agent chat widget to a third-party website
To use the portable chat widget for Virtual Agent on third-party web pages, add the necessary code to your web page.
Application development / concept
Building applications in source code
Create and develop custom applications in source code using familiar development tools and processes.
Automated Test Framework (ATF) / concept
Getting started with the Automated Test Framework
If you are new to the Automated Test Framework, read this overview to learn what the framework can do. Next, follow the tutorial to create and run a test that uses the most basic of ATF features.
Workplace Visitor Management / task
Configure the frequency of email notifications
ServiceNow provides two scheduled jobs in the Workplace Visitor Management application that automate email notifications for visitor registration and policy confirmation.
HR Service Delivery / concept
HR security
HR Service Delivery provides Restricted Caller Access, Encryption Support, and Edge Encryption security features.Restricted caller access (RCA) defines cross-scope access to HR Service Delivery applications.HR Service Delivery and Employee Document Management provides…
ERP Integration Framework / concept
Obtaining data from Workday using RaaS reports
Workday Reports as a Service (RaaS) exposes a Workday custom report as a callable endpoint, so you can obtain report data that no standard Workday API returns.
Government industry / task
Configure automatic cancellation for draft cases in Social Benefits Playbook
An admin can configure auto-cancellation of Social Benefits Playbook cases that remain in the draft state for longer than a set period of time. The number of days that the case can remain in the draft state before it is canceled can be configured by an admin.
Legal Simple Contracts / task
Create a legal contract template of type PDF
Create a document template of type PDF by uploading an editable and fillable PDF file.
Service Portal / task
Create and edit a page using the Service Portal Designer
Create or edit a page and use layouts to organize the columns that house the widgets.Select a container record to serve as a page subheader.
Employee Experience Foundation / concept
AI-powered Widget Builder
Administrators and partners use the AI-powered Widget Builder to generate, clone, and refine Employee Slate widgets. The builder provides natural-language prompts, a visual preview, and direct access to the generated component and server script.
Configuration Management Database (CMDB) / reference
Components installed with CMDB success advisor
Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs.
Search Suggestions / concept
Exploring Search Suggestions
Learn how Search Suggestions displays suggestions to users in AI Search applications and the Zing text indexing and search engine. Review the rules that dictate which suggestions are offered in each search application and context.
Performance Analytics / task
Create or schedule a data collection job
Schedule a data collection job to regularly collect Performance Analytics indicator scores and snapshots.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.