THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The AgentNowHandler script include provides methods that enable running check definitions on demand, checking the status of on demand executions and test check executions and for stopping background checks that were executed on demand.Creates an AgentNowHandler instance.Gets…
Platform administration / reference
Certain variables are available when processing mail_script scripts.
Application development / concept
Data security is one of the most important and overlooked aspects of creating an application. ServiceNow automatically configures access control for a new or selected role during the table creation process.
Platform administration / task
This example shows how to use JavaScript and a business rule to restrict the incident Assigned to field choices to only the users with the itil_admin role.
Server API Reference / concept
The GlideSysAttachment API provides methods for handling attachments.Creates an instance of the GlideSysAttachment class.Adds a single attribute to an existing attachment record.Adds multiple attributes to an attachment record.Copies attachments from the source record to the…
Emergency Outreach / concept
Use response scripts to automatically take actions based on user responses to survey questions.
Server API Reference / concept
The GlideDynamicNamespace API provides access to dynamic namespace metadata.Gets name of the dynamic namespace.Returns whether an object is an active dynamic namespace.Returns whether an object is a transient dynamic namespace.
Notify / reference
The Join Conference Call activity connects an incoming or outgoing call to a Notify conference call.
Server API Reference / concept
The Optional API interacts with a single record returned by the GlideQuery, Stream, or GlideRecord APIs, even when it does not exist. Write scripts that are less likely to result in an error by handling null or undefined query results.Returns an empty Optional object.
Financial services operations / concept
This use case illustrates how to enable an agent to submit a case for a known customer.
Content Management System / reference
Apache Jelly is a Java-based and XML-based scripting and processing engine for turning XML into executable code.
Authentication / concept
Add a cryptographic nonce to the authentication header for custom digest-based Single Sign- On (SSO) to confirm that each authentication token is valid for one use only. This implementation requires ServiceNow developer expertise.
Server API Reference / concept
The CatalogSearch API provides methods that enable you to search catalog items.Creates an instance of the CatalogSearch class.Searches a catalog item based on a search term. The search can be narrowed down to a catalog category level.
Platform administration / task
Create a configuration that controls the auto-complete list of recipients displayed in the email client.
Legacy Workflow / task
Canceling a workflow stops the workflow from executing and sets the workflow context State to Canceled. To cancel an executing workflow, you can use the cancelContext(context) script.
Legacy Workflow / task
Canceling a workflow stops the workflow from executing and sets the workflow context State to Canceled. To cancel an executing workflow, you can use the cancelContext(context) script.
Virtual Agent / reference
Use the Lookup utility in a Virtual Agent topic to return a ServiceNow record query.
Customer service management / reference
The ServiceNow Otto for CSM Major Issue Management application is configured through the NowAssistMajorIssueExtPoint extension point and the trigger conditions on the Major case agentic workflow flow.
Emergency Outreach / task
Create a notification channel to send health status requests using your company's preferred communication method, such as the Slack or Microsoft Teams collaboration platforms. Create the notification channel using a script or a subflow.
Scripts / reference
UI pages can be used to create and display forms, dialogs, lists, and other UI components.Each UI page has a URL computed from the application scope, page name, and the .do file extension.See access controls directly from the UI Page form and add role-based access control when…
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.