THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Workflow Studio / reference
Identify when a task SLA record reaches a specific percentage value and perform other actions or flow logic that is based on the SLA percentage. For example, send a notification when an SLA percentage timer completes.
Insurance Claims / concept
You can apply the decision table rules and subflow or flow that executes the decision table to automate claims processes in the Insurance claims application.
Workflow Studio / task
Delete a flow that you no longer need.
Workflow Studio / concept
Specify the priority that you want a background flow to have in relation to other flows waiting to be run. Run a group of higher priority flows before running any lower priority flows.
Workflow Studio / task
Create a flow variable to store and retrieve a value throughout a flow.
Smart Assessment Engine / concept
You can trigger a Smart Assessment Engine assessment from the Workflow Studio or from a script. With either method, you specify a published assessment template, the assessors who respond, and other optional inputs.
Service Level Management / concept
Use the flow actions to send SLA notifications when the duration specified in the SLA definition is crossed.
Workflow Studio / task
You can test a subflow alone, or when added to a flow. When testing a subflow alone, you must define the inputs that the subflow uses in its actions. Because a subflow does not have a trigger, testing a subflow runs the actions using the defined input values.
Smart Assessment Engine / concept
You can copy responses from previous assessments to save time and reduce repetition.
HR Service Delivery / task
Pull user profile data from Workday Learning into ServiceNow. View user profile details from Workday in ServiceNow HR Service Delivery.
Talent Feedback / task
As an admin, you can create feedback templates using survey designer that managers can use to collect specific feedback.
HR Service Delivery / task
Activate the schedule flow that interacts with Workday to pull worker profile information and tasks into a ServiceNow application.
Workflow Studio / task
Delete a flow history entry from the flow history list.
Virtual Agent / task
Create a topic or topic block by copying an existing Virtual Agent topic or topic block and customize it.
Workflow Studio / task
Delete a saved trigger that you no longer need.
Security Incident Response / concept
You can’t convert existing flows directly into playbooks in Workflow Studio. Each flow designer step that creates a response task to guide the analyst must be broken down into separate actions or subflows.
Workflow Studio / task
Start a flow when a MetricBase trigger is met. MetricBase triggers track time series data and can monitor when a threshold is reached, when a trend is detected, or when a system stops reporting data.
Customer service management / task
Use the auto close resolved cases feature to close cases automatically in the Resolved state if customers choose not to take action.
Workflow Studio / task
Publish a subflow to make it available to other users and to add it to activated flows.
Workflow Studio / reference
Copies an attachment from the Attachments [sys_attachment] table to a target record.
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