THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Scripts / concept
The Scripts - Background module does not support setting breakpoints directly in the script field. You can however, set breakpoints in the script objects called or triggered by the Scripts - Background module.
Scripts / task
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Service Catalog / reference
Several types of components are installed with the Service Catalog.Script includes are added with activation of Service Catalog.
Platform administration / reference
Certain variables are available when processing mail_script scripts.
Employee Experience Foundation / concept
You can customize the approval notification fields by creating the methods in a script include.
Customer service management / task
Activate the Unified Consumer functionality within the Customer Service Management (CSM) application by updating the Consumer script include.
Supplier Lifecycle Operations / task
Run the fix script to enable M2M mapping between supplier contact and suppliers.
Scripts / reference
Scripts can be used in many places. The most important detail is whether the script runs on the client or the server.
Service Portal / concept
Service Portal uses a combination of system properties and script includes to determine how the system handles URL redirects for users logging in to the portal.Direct all unauthenticated users to a portal login page to log in.
Field service management / reference
Several types of components are installed with the additional plugins for the Field Service Management application.
Scripts / concept
Run JavaScript on the client (web browser) when client-based events occur, such as when a form loads, after form submission, or when a field changes value.
Order management / task
Configure scripted extension points so that the manage order operations chat assistant can check product availability, validate order exception requests for delivery, quantity, and shipping location, and evaluate quote thresholds against your external inventory, ERP, or pricing…
Customer service management / reference
Several types of components are installed with Self Service Password Reset.Script includes are added with activation of Self Service Password Reset.
Service Graph Connectors / concept
You can use the SgAwsApplicationProperties script include to avoid memory utilization errors when importing a large number of configuration items (CIs) from an AWS instance via the Service Graph Connector for AWS.
Customer service management / task
Add custom page scripts for the Work scheduler so that you can update the client state through events or update transform workItem object to properties.
ServiceNow SDK / reference
The Cross-Scope Privilege API defines cross-scope privileges [sys_scope_privilege] for runtime access tracking.Configure cross-scope privileges [sys_scope_privilege] that determine which script operations and targets the system allows to run in the application.
Platform administration / task
You can create email filters to apply a custom action script or filter actions when email matches your filter's conditions.
Server API Reference / concept
The TMFTopicEventAPIUtilOOB script include contains functions to handle Event Notification Management Open API requests that are triggered by external trigger definitions to create, update, and delete events in the Event [em_event] table.Returns the payload schema used when…
Workforce Optimization for Field Service / task
Customize ad-hoc fields for setting location appropriate location for work orders pr work order tasks when you add location using map interface.
Field service management / reference
Several types of components are installed with Field Service - Signature Pad, including tables and script includes.
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