THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Mobile Experience for Field Service Management (Glide Family) / concept
Make it easier for your end users to get things done faster with the Field Service mobile application by creating custom UI actions.
Knowledge Management / task
Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts.
Agent Client Collector / task
Policies consist of the CIs monitored by the Agent Client Collector and the checks that run on those CIs. When creating a policy, you configure a filter which determines the CIs on which the checks are to run. For example, a policy to run checks on all Apache web servers.
Server API Reference / concept
The OnCallContactPrefTemplate script include provides methods to apply contact preference templates to escalation sets.Instantiates an OnCallContactPrefTemplate object.Applies a contact preference template to an escalation set.Deletes all contact preferences associated with an…
Server API Reference / concept
The MLSolutionUtil script include provides methods for getting Predictive Intelligence predictions.Instantiates a new MLSolutionUtil object.Gets predictions for one or more specified solutions.
Threat Intelligence Security Center / task
Create a customized case report template to standardize how case information is documented and presented in your organization.
Event Management / concept
Create events in different domains for all Event Management connectors using just a single connector instance by personalizing domain separation of Event Management connectors.
Platform Encryption / concept
Supported by the Key Management Framework, use the Password2 (2-way encrypted) field type to encrypt and decrypt custom fields with segregation of duties, key protection, and life-cycle management.
Application development / concept
Automation is central to ServiceNow application development and is a core strength of the ServiceNow AI Platform. Automation enables developers to build applications that reduce manual work, enforce consistency, and respond intelligently to business events.
Workflow Studio / reference
Store choice list values for a specific choice field.
Service Portal / reference
You can control the generation of CSS for right-to-left languages using a variety of methods.
Employee Document Management / task
Use Employee Document Import Configuration to identify and communicate with the source document repository.
Release notes / topic
The Code Signing (CS) application validates scripts and code that runs on your instance. Code Signing was enhanced and updated in the Australia release.The Code Signing (CS) application validates scripts and code that runs on your instance.
Employee Experience Foundation / task
Start a Zoom Team Chat with an employee through an open ticket to resolve an incident, request item, and change request.Reassign a ticket to another user with a valid Zoom account.
Customer Self-service and Omnichannel Engagement / concept
Generate a JSON Web Token (JWT) token to authenticate your ServiceNow components if your website doesn’t use OpenID Connect (OIDC) authentication.
Authentication / task
Specify what format the IdP uses for the NameID token.
Server API Reference / concept
The PASnapshot API enables you to query information about Performance Analytics snapshots. Snapshots are the lists of records (sys_ids) that are collected at the time that the scores for those records are collected.
Discovery / concept
Discovery probes and sensors perform data collection and update the Configuration Management Database (CMDB).
Insurance Claims / task
Create a Claim Incident [sn_ins_claim_property] table for your business needs and the type of claims that you’re processing by using the Insurance claims application.
Authentication / task
Log in to your ServiceNow instance by using your Facebook credentials on the Facebook-based SSO.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.