Customer service management / task
Create a case digest table map
Create a table map to configure the fields that are copied from the case record to the post case review or the case action summary records.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Customer service management / reference
Customer service case entitlement calculation
When a customer service agent creates a case, the system uses a configurable method to derive the entitlement based on several fields related to the case record.
Server API Reference / concept
CheckDefinitionTestBuilder - Scoped
The CheckDefinitionTestBuilder script include provides methods that enable you to building test check requests on check definitions.Creates an CheckDefinitionTestBuilder instance.Builds the test check request with the arguments set.Sets the sys_id of the check definition to test.
Application development / task
Define cross-scope access to an application resource
Track cross-scope requests for access to an application resource and approve or deny requests.
Server API Reference / concept
LeadtoCashCore - Scoped
The LeadtoCashCore script include provides methods to orchestrate a lead-to-cash workflow in the Lead to Cash Core life cycle.Triggers the PrimitiveUtil() utility method.Returns the data of one or more given entities with a JSON object containing various details such as header,…
Delta washingtondc australia / reference
Combined Access Management release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Access Management from Washington DC to Australia.
Contact Tracing / task
Configure an email notification for the daily contact log
Configure a custom email notification to use with Emergency Outreach notifications so you can request that users submit a list of other users they came in contact with throughout the workday.
Service Portal / concept
Service Status widget
The Service Status widget provides a visual representation of service availability over the past three months. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
Platform user interface / concept
Map pages
Map pages display ServiceNow data graphically on a Google map page based on location data that you provide.
Security Incident Response / concept
Mapping IBM QRadar offense fields to security incident response fields
Map individual offense, event, and flow fields to fields on a ServiceNow AI Platform SIR security incident.
Server API Reference / concept
MIDServerManage - Global
The MIDServerManage script include provides methods that allow you to manage a MID Server by sending messages to start, stop, upgrade, get logs, send test probes, and send system messages.Creates an instance of MIDServerManage.Gets the logs for the specified MID server.Restarts…
Impact / task
Use Real-time prevention monitoring while coding
As you write and save code, the Scan Engine detects violations in real-time and displays findings inline. You can then generate an AI-suggested fix before committing your changes.
AI Search / concept
Genius Results
Optionally display the best answers for a search query as actionable Genius Result cards included with search results.
Application development / reference
Functions of ServiceNow Extensions for VS Code
The ServiceNow Extensions for VS Code extension includes tools for developing on the ServiceNow AI Platform.
Authentication / task
Test the ADFS configuration
Test your ADFS configuration to verify that it is properly functioning as an identity provider.
Platform security / concept
Exploring Field Encryption
Learn the details of Field Encryption Starter and Field Encryption Enterprise
Field Service Integrations / reference
Change management for Field Service components
Various plugins, script includes, and business rules are installed with the Change Management for Field Service application.
Service Graph Connectors / concept
Record removal process in Service Graph Connector for GCP
The Service Graph Connector for GCP uses soft deletion and hard deletion to manage the removal of records.
Automated Test Framework (ATF) / concept
Metadata exception list
The following list of tables are not supported by the ATF tests failure resolution feature.
Employee Experience Foundation / concept
Customize UI actions for Universal Request integration with Microsoft Teams
Customize the UI actions and extend them to the tables that you require. The UniversalRequestMSTeamsUtils script include controls the visibility of the UI actions.
Using an agent or building an integration?
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