THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The NotifySMS script include provides methods that enable you to send Short Message Service (SMS) messages from Notify telephone numbers to devices using either their telephone numbers or a GlideRecord that has a field that contains telephone number information.Creates an…
Customer service management / concept
Use recipients lists that contain account or consumer information to create the child cases for a major case.
Service Graph Connectors / task
Use the playbook available with the SGC Central application to set up the Service Graph Connector for AWS for pulling in AWS data into the CMDB
Orchestration / reference
MID Server capabilities define the specific functions of a MID Server within an IP address range.
Customer service management / concept
The Salesforce spoke provides actions to retrieve metadata of the opportunity record and create a new opportunity.
Agent Client Collector / concept
The Agent Client Collector Framework manages agent upgrades directly from the instance, with no manual action required on individual agent hosts.
System Import Sets / reference
In addition to common fields, other fields appear on the data source form, depending on the value of the Type field.
Field service management / reference
The roles, tables, script includes, and business rules for the Field Service Crew Operations application.
Developer Guides / concept
The ServiceNow Mobile SDK enables you to leverage the functionality and resources of the ServiceNow platform within your standalone mobile Android applications.
Service Portal / concept
Service Portal search supports the ServiceNow Zing text indexing and search engine. Zing allows you to index and search record data by table and is created entirely with ServiceNow code and implemented within the relational model.
Virtual Agent / task
Create custom events and monitor them in the Conversational Analytics dashboard.
Web Services / concept
When developing an application, create UI extension points and add them to the server-side UI macros, such as HTML extensions, or the UI pages in the base application code.Create a UI extension point that you can place in the UI macros, such as HTML extensions, in the…
Mobile / reference
When working with data items keep these general guidelines in mind for usability and a good user experience.
Server API Reference / concept
The scoped GlideSystem API provides a number of convenient methods to obtain information about the system, the current logged in user, and other system level information.Adds an error message for the current session.Displays a high priority message at the top of the form.Adds…
Platform security / concept
You may need to create custom tables in separate domains. This topic covers both the procedure and the concept behind domain-separating a custom table.
Content Management System / task
A header block is a visual element placed at the top of pages. It provides a place for branding and other important site-wide functionality.
Service Portal / concept
Service Portal provides a modular user interface framework for quick and easy building of application portals and dashboards for the platform.
Workflow Activities / concept
Workflow activity reference, organized by category.
Contextual Search / concept
Contextual search concepts help you to understand different contextual search components that are used in the documentation, configuration, and user interface. Understanding of the concepts makes it easier for you to comprehend the interconnection between the components.
DevOps (Family) / concept
For every change to an environment, there may be tens or hundreds of rules (policies) that need to be checked. CDM enables you to auto-validate configuration data to ensure that configuration changes are error-free and policy-compliant before the config data is consumed.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.