THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Intelligent experiences / reference
This Workflow Data Fabric agent evaluates integration requirements, data movement needs, communication flows, and automation objectives expressed in the user's prompt and determines the most suitable workflow data fabric product.
UI Builder / concept
Understand what app shells are, what app shells are available for UI Builder, and why you would pick one over another.
Integration Hub / concept
Manage connector and operations in your Google Cloud VPC Access account from ServiceNow instance.
Service Mapping / reference
Several types of components are installed with activation of the Service Mapping plugin, including tables, user roles, properties, and scheduled jobs.
Field service management / task
Administrators in the global domain can select configuration settings that determine how Field Service Management handles daily operations.
Intelligent experiences / reference
This AI agent manages opportunities in Microsoft Dynamics CRM. It creates opportunities, lists opportunities, looks up opportunity details by ID, and parses CRM entity data.
Now Assist for App Engine / concept
Learn about the AI capabilities available with ServiceNow Otto for App Engine that you can use to enhance custom applications.
Application development / concept
The application development process starts with planning. Consider how the application will work, who will use it, and how it improves user experience.
Health and Safety / reference
Field description for a chemical form that the chemical manager uses to create a chemical by manually completing the form.
Release notes / reference
The ServiceNow HL7 v2.x Integration application works alongside the HL7 v2.x Inbound REST API to provide a standards-compliant endpoint for receiving HL7 v2.x messages from integration engines, a configurable parser for converting raw messages into structured workflow data, and…
Intelligent experiences / reference
This AI agent manages F5 BIG-IP pools. It creates, checks, and deletes pools and adds, removes, enables, disables, and lists pool members.
Policy and Compliance Management / concept
Policies ensure compliance and reduce exposure to risks. A policy can be of any type – it can be a policy, procedure, standard, plan, checklist, framework, or template. Publishing a policy is within its approval process.
Intelligent experiences / reference
This AI agent manages GitLab branches. It creates and deletes branches, deletes merged branches, protects and unprotects branches, compares branches, tags, or commits, and looks up branch details.
Intelligent experiences / reference
This AI agent manages Google Cloud Storage buckets. It creates, updates, and deletes buckets, lists all buckets, and retrieves bucket details, labels, and IAM policies.
Intelligent experiences / reference
This AI agent manages tasks in Google Tasks. It creates, updates, completes, retrieves, and deletes tasks, and finds a task list ID from its name.
Intelligent experiences / reference
This AI agent sends and tracks notifications through GOV.UK Notify. It sends emails, text messages, and letters and looks up notifications and their status.
Intelligent experiences / reference
This AI agent provides Jira utility actions. It copies issue attachments to ServiceNow records, looks up the latest attachment and comment on an issue, looks up field details, and retrieves server information.
Intelligent experiences / reference
This AI agent retrieves human capital data from Oracle HCM Cloud. It looks up holiday calendars, employee documents, and the attachments linked to those documents.
Release notes / topic
The ServiceNow Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers.
Intelligent experiences / reference
This AI agent manages Microsoft Active Directory groups. It creates and deletes groups, looks up groups, checks whether a group exists, and checks whether a user is a member.
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