THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Table Administration and Data Management / task
Register the Google Drive application in your ServiceNow instance to enable OAuth authorization for exporting table records directly to Google Sheets.
Authentication / task
Identity providers specify what format the NameID token has.
Application portfolio management / reference
Enterprise Architecture Workspace calculates a composite score for each business application and business capability by running data from configured indicators through a multi-step pipeline.
Order management / concept
Business-to-business (B2B) customers can submit order cases using ServiceNow Otto Virtual Agent from the Business Portal. Interaction channels include chat and voice options.
Security management / concept
By configuring lookup rules, you can map security exposure data to the correct configuration items (CIs) in the CMDB.
Service Portal / concept
View how services are running on your system. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
Web Services / concept
Register custom UI macros against a selected UI extension point in the application code.Create a custom UI macro and code when you register it against a selected UI extension point.Review the listing of custom UI macros that are registered against a UI extension point.
System Import Sets / task
Create a File type data source record to define what data an import set should import.
Servicenow platform / task
You can activate response templates (formerly known as templated snippets) [com.sn_templated_snip] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Configuration Management Database (CMDB) / concept
IRE is an underlying key component in Identification and Reconciliation, providing a centralized framework to perform identification and reconciliation processes across different data sources.
EMR Help / concept
Configure ServiceNow single sign-on with Epic utilizing digest token authentication.
Workforce Optimization for Field Service / concept
Schedule Optimization auto-assigns tasks and adapts to changing conditions by following policies to optimize travel time and agent availability.
Currency Administration / concept
In general, currency values crossing the boundaries of the platform are represented in the user’s session currency and formatted in the user’s locale.
Password Reset / reference
Description of the fields on the Password Reset Process form.
Authentication / concept
External SSO allows organizations to use several SSO identity providers (IdPs) to manage authentication as well as retain local database (basic) authentication.
Performance Analytics / reference
Starting with the Tokyo release, a new, optimized data collector is available. The log details for this data collector differ from the log details of the classic data collector.
Event Management / task
The MID WebService Event Collector enables you to collect JSON formatted event messages sent from BMC TrueSight Operations Management (TrueSight), previously known as BMC ProactiveNet Performance Management (BPPM). The collector uses event stream notification capabilities.
Server API Reference / concept
The ChangeCollisionHelper script include provides helper methods found in the Change Management - Collision Detector (com.snc.change.collision) plugin.Adds the CI to the change's affected CI list.Returns the Affected CI sys_ids for the given change.Returns any blackout that…
Workforce Optimization for Field Service / task
Collect skill data based on the skills agents have used for task completion. Use supervised learning to recommend these skills for agents to resolve similar work order tasks.
Order management / concept
Two ways to display a bill of materials that includes hierarchical relationships.
The same documentation is available through the public REST API.
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