THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
It operations management
--- title: Operator phase 2: Triage an alert description: After you analyze and acknowledge an alert, you must triage it. The triage phase involves verifying alert correlation and taking an action to help resolve the issue that caused the alert.
Integration Hub / concept
Integrate ServiceNow instance with Amazon Relational Database Service (RDS). Manage the process of performing various operations like set up, operate, and scale on Amazon RDS using this spoke.
Integration Hub / concept
Manage users, learning, courses, and so on in the Pluralsight Skills account from your ServiceNow instance.
Workflow Studio / task
Create decision tables in Workflow Studio to embed business logic into a series of if-then decision rules. Use decision tables when business logic is complex or may be reused in multiple places.
Enterprise Asset Management / task
Create a disposal order for an asset that has reached the end of its life cycle or is no longer functional.
Intelligent experiences / reference
This AI agent manages Docusign eSignature bulk sending. It creates, updates, looks up, and deletes bulk send lists, creates bulk send and test requests, and looks up and updates bulk send batches.
Now Assist in Virtual Agent / concept
ServiceNow Otto for Virtual Agent enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities.
Now Assist for HRSD / concept
The Help resolve tuition requests agentic workflow evaluates employee-submitted course information against company tuition policies found in knowledge articles to help employees understand whether their proposed course meets reimbursement requirements and directs them through…
Intelligent experiences
--- title: Incident category configuration AI agent description: This AI agent orchestrates the complete lifecycle of incident category and subcategory configuration for the Choices [sys_choice] table.
Delta yokohama australia / reference
Consolidated page of all release notes for HL7 FHIR Spoke from Yokohama to Australia.
Intelligent experiences / reference
This AI agent acts as a coding partner for GitHub repositories. It clarifies requirements, proposes an approach, generates or updates code in context, and commits changes to a working branch and opens a pull request.
Intelligent experiences / reference
This AI agent manages Microsoft SharePoint Online files.
Virtual Agent / task
To use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you must create at least one shell topic in Bot Interconnect.
ServiceNow Large Language Model (Now LLM) / concept
When using Now Assist products and skills, you may have the option to give specific instructions or other guidance to the LLM. Writing generative AI instructions is different from conducting a keyword search. Use the following general guidelines when crafting your instructions.
Integration Hub / concept
Configure and manage the Microsoft Azure SQL databases from within the ServiceNow instance. When you install the Microsoft Azure SQL database spoke, you also get the Microsoft Azure SQL Resource Management spoke.
Intelligent experiences / reference
This agent analyzes the potential business and operational impact of a proposed change by identifying affected servers and services.
Intelligent experiences / reference
This AI agent manages Microsoft Exchange Online calendars. It creates and deletes events, finds meeting times, manages event attachments, and looks up calendars, events, occurrences, calendar views, and time zones.
Intelligent experiences / reference
This AI agent manages Microsoft SharePoint Online sites. It creates, updates, and deletes modern sites and subsites, creates root site subscriptions, and looks up sites, site collections, subsites, group information, role assignments, and permissions.
Intelligent experiences / reference
This AI agent prepares email notification templates and layouts. It begins by analyzing user input to understand the notification's content requirements and design expectations.
HR Service Delivery / concept
HR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services.
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