Authentication / concept
Human-assisted SMS OTP authentication
Human-assisted SMS OTP lets a human agent verify an end user's identity by sending a one-time passcode via SMS during a live interaction.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Integration Hub / concept
AWS Lambda Spoke
Manage alias and function in AWS Lambda from your ServiceNow instance.
Workplace Connectors / task
Provider Connector Configuration
Register details for the occupancy data provider, the data source type, and connector configuration (sensor) details. Filter spaces using a condition builder, and retrieve occupancy data for a workplace location.
ERP Customization Mining / concept
Next steps when replatforming apps to ServiceNow using ERP Semantic Mining
After you use ERP Semantic Mining to identify legacy ERP (Enterprise Resource Planning) candidates, use additional ServiceNow AI Platform products and resources to replatform your app.
Source-to-Pay Integration Framework / concept
ERP Integration Framework
The Source-to-Pay (S2P) ERP Integration Framework enables seamless data exchange between ServiceNow and third-party Enterprise Resource Planning (ERP) systems.
Integration Hub / concept
SAP Concur Spoke
The SAP Concur spoke is built by Bristlecone, Inc. Manage expenses, payments, purchases, users, travel, and so on in the SAP Concur account from your ServiceNow instance.
Delta washingtondc australia / reference
Combined Robotic Process Automation \(RPA\) Hub release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Robotic Process Automation (RPA) Hub from Washington DC to Australia.
Vulnerability Response / task
Create configurations for an approval rule
Define the conditions to filter out matching vulnerable items, remediation tasks, or exception rules for an approval level.
It service management / concept
Simplified IT Service Management glossary
Learn about the terms and concepts in Simplified IT Service Management.Glossary terms are grouped alphabetically.Glossary terms are grouped alphabetically.Glossary terms are grouped alphabetically.Glossary terms are grouped alphabetically.Glossary terms are grouped…
Intelligent experiences / reference
Microsoft OneDrive file management AI agent
This AI agent manages Microsoft OneDrive files.
Intelligent experiences / task
Setting up A2A authentication for ServiceNow AI agents
Configure ServiceNow AI agents as secondary agents over the Agent2Agent (A2A) protocol by setting up authentication and enabling external agent interoperability.
Virtual Agent / reference
Installed with Virtual Agent
Various types of components are installed with activation of the Glide Virtual Agent [com.glide.cs.chatbot] plugin, including tables and user roles.
Service Catalog / concept
Domain separation and Service Catalog
Domain separation is supported in Service Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Service Exchange / reference
Components installed with Service Exchange for Consumers
Several types of components are installed with activation of the Service Exchange for Consumers application including tables, user roles, and business rules.
Delta washingtondc australia / reference
Combined Now Assist in Virtual Agent release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Now Assist in Virtual Agent from Washington DC to Australia.
Intelligent experiences / reference
Docusign eSignature envelope management AI agent
This AI agent manages Docusign eSignature envelopes. It creates envelopes from templates, manages recipients and field values, sends envelopes and ad-hoc signature requests, waits for signatures, cancels envelopes, and attaches certificates to ServiceNow records.
Integration Hub / task
Configure the Oracle HCM Cloud spoke connection record
Set up an outbound integration between the ServiceNow instance and the Oracle HCM instances by creating connection and credential records.
Orchestration / concept
Introduction to credentials, connections, and aliases for Orchestration
All application integrations in Orchestration require connection information, credentials, and connection and credential aliases to their respective applications to access resources.Define an alias to label a credential or connection record.Orchestration requires credentials to…
Customer relationship management / concept
Portal and Embeddables
Playbooks can be surfaced on a portal or embedded in a custom page, giving users outside the agent workspace access to a guided, step-by-step process.
Connections and Credentials / task
Create a basic connection for PowerShell and SSH
Configure connection information to use with a custom activity or action that uses the PowerShell or Secure Shell (SSH) protocol.
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