THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The legacy NotifyNow API provides functionality for sending emails, sending SMS messages, and setting up conference calls.Adds ad-hoc users to an ongoing conference call.Converts a local phone number to an E.164-compliant phone number based on a user's location.Returns all…
Server API Reference / concept
The MLPredictor API provides utility methods for Predictive Intelligence predictions.Instantiates a new MLPredictor object.Sets predicted values from an array of specified solutions to a specified record.Applies a predicted value from a specified classification solution to the…
Server API Reference / concept
The ExpenseLine script include is used by various cost management processes and can also be used for generating expense line (fm_expense_line) records from your own server-side scripts.Constructor for ExpenseLine object.Creates a new expense line record.Used internally by the…
Server API Reference / concept
The scoped GlideElement API provides a number of convenient script methods for dealing with fields and their values.
Server API Reference / concept
The Preferences API gets notification destinations for a user.Instantiates a Preferences object for a specified user.Returns a user's notification destinations.Returns a user's notification destinations that use a specified channel.
Server API Reference / concept
The PreferenceDestination API updates user notification preferences.Returns the channel that is used to send notifications to the destination.Returns the identifier for the destination.Returns the type of destination, such as personal email or work email.Checks if the…
Server API Reference / concept
The GlideFilter API enables filtering queries to determine if one or more records meet a specified set of requirements.Instantiates a GlideFilter object.Compares a specified filter to the contents of a specified GlideRecord.Evaluates a filter against a specified…
Server API Reference / concept
The sb script include provides methods that enable you to perform operations on Service Exchange configuration records.Validates that the specified GlideRecord is a valid Service Exchange configuration record and verifies that the record is in the "inactive" state.
Server API Reference / concept
The Interaction API provides methods that enable you to define the behavior for interaction records.Accepts a new interaction.Creates an interaction.Returns an interaction record.Transfers an interaction record to an agent using the sys_id for the agent.Transfers an interaction…
Server API Reference / concept
The ProbeHandlerMulti script include is a probe handler for multiprobes.Adds the probe parameters to the given XML parent element, taken from the given probe's parameter table.Adds the probes for this multiprobe to the document.Runs the probe.If the given probe's GlideRecord is…
Server API Reference / concept
The RemedialActionEngine API provides methods for working with remedial actions.Starts any remedial action from the parent record against a target record.
Server API Reference / concept
The SkillDeterminationUtils script include provides utility methods to get or set work item skill data.Constructor to create an instance of SkillDeterminationUtils.Assigns an array of active skill objects to a work item.Gets skills for a specified work item, indicates if the…
Server API Reference / concept
The Flow API provides methods to run activated Workflow Studio flows.Ignores the trigger and runs an activated flow asynchronously.
Server API Reference / concept
The CIUtils script include is a utility class that provides methods for working with configuration items (CI).Determines which business services are affected by the specific configuration item (CI).Determines which business services are affected by the specified task.
Server API Reference / concept
The SentimentAnalyser script include provides methods to perform sentiment analysis on a string value.Creates an instance of the SentimentAnalyser class with the default connector configuration that is used for sentiment analysis.Creates an instance of the SentimentAnalyser…
Scripts / concept
Using methods in the GlideRecord API, you can return all records from a table, return records from a table that satisfy specific conditions, or return records that include a string from a single table or from multiple tables in a text index group.Describes the operators that…
Server API Reference / concept
The GlideImportSetTransformer API provides methods to create an Import Set Transformer object used to execute an Import Set Transform.Instantiates a GlideImportSetTransformer object.Gets the Import Set Run object associated with a GlideImportSetTransformer object.Returns a…
Server API Reference / concept
The LeadAPIHelperOOB script include provides helper methods called by the lead REST API to perform various functions, such as converting a set of lead records from a GlideRecord object into a JSON array or JSON object and transforming fields within a lead object.Converts a…
Server API Reference / concept
The OCSeriesEventGenerator script include provide methods to generate the repeating VEVENTS for a user's iCalendar.Returns an array of the repeating on-call events.Returns an array of VEVENTs that represent the on-call for the provided rotaScheduleSpanGR and the…
Server API Reference / concept
The StartDiscovery script include provides methods to start discovery jobs.Adds an IP (or comma-separated list of IPs) to an existing discovery (used by networks discovery).Handles discovery of devices (whether basic or advanced) from a schedule.Returns the cancel script.If the…
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