THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
ServiceNow Lens / concept
Use the AILensActionService script include together with Lens actions to leverage ServiceNow AI Lens as a service for extracting information from the provided images and getting answers to your questions.Creates an AILensActionService instance.Invokes ServiceNow AI Lens as a…
Customer service management / concept
Register custom script includes against a selected scripted extension point in the application code.
Web Services / task
Create a script include to define the majority of the code used to process static WSDL requests.
Legal Request Management / reference
Use the script include for Scripted Extension Point to update the custom fields on the iManage storage based on the mapping provided in the functions.
Time Configuration / task
You can generate business calendar spans and their names using the Script includes titled BusinessCalendarGeneratorUtil. The calendars you create are accessible across both global and scoped applications.
Field service management / reference
Update the script includes if you want to change the base system value.
Change Management / task
Update the ChangeRequestStateHandler script include with the new Complete state.
Contract Management Pro / task
Add a script include method that controls the Playbook tab visibility on the contract repository record by verifying plugin availability and applying conditional logic.
Operational Technology Manager / task
As an admin, view the script includes related to the Service Graph Connector for Microsoft Excel
List Administration / task
You can use a script to restrict filters and breadcrumbs to specific roles, either on a per-table or global basis. Using a script is an advanced option that offers additional flexibility compared to using list control.
Instance Security Hardening Settings / reference
By default, client-callable script includes that do not explicitly set visibility, are public. If needed, add the glide.script.ccsi.ispublic property to enable privacy control over all client-callable script includes accessed by public pages.
Scenario Planning in SPW / task
Modify the Script Includes for milestone icons in the roadmap and portfolio plan to customize the icons displayed in the Roadmap tab in the workspace.
Portfolio Planning / task
Modify the Script Includes for milestone icons of the roadmap and portfolio plan to customize the icons to be shown in the Roadmap tab in the workspace.
Healthcare life sciences / task
Copy the MultiSSO_OIDC_CTO and OAuthUtilEpic script includes to the global scope so they are available for later configuration steps.
Application development / concept
Business rules are server-side actions that can be run during CRUD (Create, Read, Update, Delete) operations on instance records.
Hardware Asset Management / concept
To transform Scratchpad updates sent by your provider into a format required for the Zero Touch request flow, you must have a Script Include with the method transformScratchPadToHAMZTRFormat.
Password Reset / concept
The Password Reset plugin installs script includes that implement password reset processes. To enable you to extend functionality, each base-system script include provides extension points that you can use to invoke "extension scripts" that you customized.
Contract Management Pro / task
Update the ContractsAIAgentsHelper script include to add the sys_id of a customized Manage contract repository agentic workflow to run the agentic workflow autonomously.
ITSM Success Dashboard Indicators / task
Live agent configuration is used in the self-solved deflections (Deflection using KB articles, Deflection using QnA AIS, Deflection using QnA LLM, and Deflection using ITSM VA). While we configure these deflections, we need to update the live agent script include.
Lifecycle Events / concept
Script includes call workflows within Lifecycle Events.
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