AI Search / concept
AI Search reference
These reference topics provide additional information about AI Search installed components, system properties, features, and forms.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
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Acct lifecycle events / concept
Data import and validation
Use this feature to streamline the migration and onboarding of customer data into the ServiceNow AI Platform.
Workforce Optimization for Field Service / concept
Configuring Workforce Optimization for Field Service
Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.
Task Communications Management / task
Define a recipient list for communication contact
A recipient list lets you specify a filter to fetch a list of users. Use the recipient list as the contact for a particular communication plan.
Event Management / reference
Components installed with Event Management
Activating the Event Management (com.glideapp.itom.snac) plugin adds several roles, scheduled jobs, and tables.Roles used by the Event Management application.List of scheduled jobs that are provided with Event Management.Properties provide the metadata to identify the…
GRC Common Functions / task
View your operational status
View the Operational Status modules for a list of the CIS Controls and technology Controls. Each control also includes the technology used to validate compliance, type of indicator template available, and the control's source table.
Virtual Agent / reference
Diagnostic Topic Executor utility
Use the Diagnostic Topic Executor utility in Virtual Agent to ensure the proper function of components in a topic.
Server API Reference / concept
MLPredictor - Global \(deprecated\)
The MLPredictor API provides utility methods for Predictive Intelligence predictions.Instantiates a new MLPredictor object.Sets predicted values from an array of specified solutions to a specified record.Applies a predicted value from a specified classification solution to the…
Integrate applications / task
Export directly from a URL
Dynamically export data from a script or web service by building a URL query.
Platform security
platform-security/access-control/Role-Mgmt-V2.md
--- title: Prevent duplicate entries with Contextual Security: Role Management V2 description: Roles inherited from other roles are added as individual entries in the User Roles table [sys_user_has_role], potentially causing one role to have duplicate entries.
Order management / task
Sync context variables to CPQ
Sync context variables to CPQ to be associated with blueprints.
Policy as Code Engine (PaCE) / task
Review executed policy activity
You can review the execution activity of any policy at any time. Recorded execution activity includes the time taken to execute, decisions of compliance, execution types, and the outcome of the execution.
Customer service management / concept
Configure ServiceNow Otto for CSM Major Issue Management
As an admin, you can customize Major Issue Management detection to match the needs of your organization.
Instance Security Hardening Settings / reference
Deny unauthorized access to request items
The glide.sc.req_for.roles.default property defines a default behavior for the retrieveAddress API.
Service Graph Connectors / task
Install Service Graph Connector Support Tools
You can install Service Graph Connector Support Tools if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
Service Graph Connectors / task
Configure Service Graph Connector for AWS using the guided setup
Set up the AWS environment and scheduled jobs to pull in AWS data into the CMDB.
Service Portal / concept
Using portal widgets
Widgets are what define the content of your portal pages. You can use the base system widgets provided with Service Portal, clone and modify widgets, or develop custom widgets to fit your own needs.
Cloud Configuration Governance / task
Create a cloud approval policy
A cloud approval policy specifies the users who must approve a specified cloud activity before the activity can proceed. Approvers can include the manager of the user making a request, a specified user or group, or users with a specified role. You can specify multiple approvers.
Government industry / task
Configure information completeness rules for entity types in Investigative Case Management
Configure the rules for record completeness for each entity type.
Integrate applications / concept
PostgreSQL
The PostgreSQL connector enables access to relational database data from your PostgreSQL instance without moving or copying data.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.