THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Platform administration / reference
Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Sometimes, the property does not exist in a base instance, but can be added if you change the value.
Service Graph Connectors / task
Configure your connections, set up scheduled imports, verify successful connections and optionally add multiple instances in the Guided Setup.
Government industry / concept
Connect multiple ServiceNow instances to provide support and service experiences across the Public Sector ecosystem, enabling coordination between multiple government service agencies and their constituents using Service Bridge for Public Sector Digital Services (PSDS).
Now Assist for CSM / concept
Live interaction recommendations AI agent is an agentic capability within ServiceNow Otto Customer Service Management (CSM) that provides real-time recommendations to human agents during live customer interactions on the voice channel.
Integrate applications / concept
Provides read-only access to metadata from a Microsoft SQL Server account.
Authentication / task
Edit the claim rules to enable proper communication with the instance.
Application development / concept
ServiceNow Lux Lab for VS Code brings project creation, instance browsing, local preview, build, and deployment into Visual Studio Code. It ships alongside the standalone Lux Lab desktop app as a separate product.
Governance risk compliance / task
Create the Main node configuration record to fetch data into Operational Resilience for reporting. Main node configurations are available with the base system. You can use the existing Main node configurations or create new Main node configurations for your business needs.
Order management / concept
You can assign unique IDs to quote lines in Salesforce.
Project Workspace / task
Use the Financials tab in Project Workspace to capture the costs and benefits of a project.
Application development / concept
Widget Builder is where you create, edit, and preview Lux widgets without leaving the browser.
Customer service management / task
Configure lists for the Customer Information view.
Order management
--- title: ServiceNow Quote Experience: Use cases description: View a list of example use cases for CPQ ServiceNow Quote Experience.
Environmental social governance / concept
A metrics manager defines the metrics by creating a metric definition. A metric definition is a template-level record. In the metric definition, you set the core properties of the metric, such as unit, direction, nature, precision, and category.
Performance Analytics / task
Populate the Homepage migration status table and then determine which homepages to convert to dashboards. You can convert homepages to individual dashboards or you can convert multiple homepages to tabs on the same dashboard.
UI Builder API Reference / concept
The helpers API provides general functionality that is common across page scripts, eliminating the need to write scripts for simple functionality such as opening and closing a modal.Closes the specified modal on the current page.Opens the specified modal on the current…
AI Control Tower / concept
Review AI asset security metrics such as access issues, dormant and privileged AI agents, and map the relationships of your ServiceNow agents, agentic workflows, and tools.
Authentication / task
You can create or update a SAML 2.0 SSO configuration from the Multi-Provider SSO feature.
User Administration / task
You can add a user to your instance to enable them to log in and use designated application features.
Customer service management / concept
Manage the settings and the configuration for a case type from the Case Type form.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.