THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Customer service management / concept
By creating a unified profile, you can integrate both internal and external personas or consumers in your organization. A user who has a unified profile has synchronized user's login interactions across the Customer Service Management (CSM) application.
Application development / concept
The next step in designing an application is to build logic. Logic includes form logic (what people can and cannot see/use on a form) and business logic (rules that govern what happens to data when it is entered).
Visual Task Boards / reference
Several types of components are installed with Visual Task Boards.Tables are added to your instance when you activate Visual Task Boards.Properties are added to your instance when you activate Visual Task Boards.Script includes are added to your instance when you activate…
Acct lifecycle events / reference
Reference topics provide additional information about Customer Success Management application.
Collaborative Work Management / task
Break down a project task by creating child CWM tasks or stories under it on a Board. New child items are automatically linked to the parent project task and to its project.
LDAP integration / concept
LDAP import maps match fields in your LDAP database to fields in your instance.
Server API Reference / concept
The ProactiveTriggerAPI enables you to create server-side triggers that send context-specific messages to a specified user.Creates a server-side Proactive Triggers event.Executes the specified Proactive Triggers API request.Sets the trigger record on which to apply the…
Advanced Work Assignment / task
Activate the skill determination business rule to tag skills for your work items.
Sourcing and Procurement Operations / reference
Approval rule types determine the methods by which approvals are created during the purchase requisition process.
Portfolio Planning / concept
A demand experience defines a governance process and controls which form view, modules, and dynamic attributes appear on a demand.
Strategic Planning / concept
A demand experience defines a governance process and controls which form view, modules, and dynamic attributes appear on a demand.
Order management / concept
Advanced product filtering dynamically controls which products appear in the quote catalog based on admin-defined business rules and transaction context in CPQ.
System Events / concept
Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
Automation Center / task
Create an insight rule to generate custom insights for an automation business process.
System Events / concept
Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
Container Vulnerability Response / concept
Vulnerability calculators automate the calculation of initial values for the fields on container vulnerable items. The condition for each calculator is evaluated in order, and the first matching calculator is used.
Third-party Risk Management / task
An engagement risk-scoring rule specifies component criteria that determine which engagements are selected for assessment. For example, a rule could enable assessments for engagements that involve more than $40,000 annual business.
Lifecycle Events / concept
There is a mechanism available to ensure timers within a workflow trigger automatically rather than wait for the evaluation interval to trigger.
Work Order Management / task
State flows control the sequence in which work orders and work order tasks transition from one state to another. You can customize state flows to control the sequence in which records transition between states in Service Management applications.
Scenario Planning in SPW / concept
Run diagnostic scans to identify and fix errors in the configuration and other common settings for Strategic Planning before your planning managers prioritize and roadmap work for their portfolio plans.
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