THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Virtual Agent / reference
The Assistant Designer Asset library includes a diagram tool for creating and managing assets, which are blueprints for conversations between a Virtual Agent and a user.
Virtual Agent / task
Debug Workflow Studio executions of your Virtual Agent Bot Interconnect and Virtual Agent secondary bot integration.
Automation Center / task
Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.
Workflow Studio / reference
Add a journal field entry containing a link to the current flow context record. Use the link to view the flow execution details of the current flow. You can add a flow context link to any record that has a journal field.
Workflow Studio / reference
Looks up an attachment associated with a record and returns the Attachment Sys ID as a data pill.
Threat Intelligence Security Center / task
Learn how to analyze and disseminate observables which are related to threat.
Application development / concept
The ServiceNow AI Platform provides a robust set of builder tools that enable you to quickly develop applications for your organization.
Workflow Studio / task
Create an action that intentionally throws an error to test flow error handling.
Integration Hub / concept
ServiceNow Integration Hub enables you to build reusable integrations with third-party systems and call them from anywhere in the ServiceNow AI Platform.
Virtual Agent / task
Create the topic in Assistant Designer Asset library using topic blocks that come with the ITSM Virtual Agent Conversations plugin. When the user receives a notification that it's time to upgrade, they will be directed to this topic.
Connections and Credentials / concept
Enable users with the admin and flow_designer roles to set up spoke integrations with third-party systems using a single, customizable form.
Virtual Agent / task
Run a pre-built IT Service Management (ITSM) Virtual Agent Lite topic to decide whether you want to deploy it to your end users.
Workflow Studio / task
Have ServiceNow Otto for Creator scan a flow's execution details, identify errors, and suggest fixes.
Virtual Agent / task
Create the actions for a Virtual Agent chat or messaging channel to send actionable notifications.
Threat Intelligence Security Center / task
Learn how a new vulnerability is created in TISC with a related vulnerability in VR.
Accounts Payable Operations / task
Deactivate the Invoice attachment DI processing flow when you don't want to use the Document Intelligence capability.
Accounts Payable Operations / task
Copy and activate the DI STP Failed flow.
Security management / task
The Security Operations - Isolate Host flow is a high-level flow independent of integrations. It uses the configured queries to search for a set of configuration items. Use it to fulfill an integration, such as Carbon Black.
Workflow Studio / task
Edit a saved trigger in Workflow Studio to update the trigger definitions or other options according to your business needs.
Workplace Connectors / task
Retrieve Actions from occupancy data provider using Flow Designer Integration Hub. Specify the transform definitions and invoke the Sub flow to retrieve Occupancy data. For example, Metrikus Spoke integration.
The same documentation is available through the public REST API.
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