GRC Common Functions / task
Activate the Report a GRC issue AI agent
Configure and activate the report a GRC issue AI agent to guide employees in reporting GRC issues from the Employee Center with clarity and context.
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Expense Line / task
Create expense lines manually
You can create expense lines at a single level or in a hierarchy to better organize expense information.
Order management / concept
Indexes and natural keys for managed tables
Use indexes and natural keys to improve rule engine performance and speed up table lookups.
Security Incident Response / task
Security Incident Response- Get Network Statistics flow
The Security Incident Response Get Network Statistics flow retrieves the network statistics for an affected Windows-based resource when added to a security incident in the Analysis state.
Enterprise Asset Management / task
View the total time worked on all tasks related to an enterprise asset
Use the Asset task time summary report to see the details of the time spent on all tasks for an asset and its child assets, grouped by task category.
Healthcare life sciences / reference
Components installed with Care Team Operations for Facilities
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Facilities plugin.
Legacy Workflow / reference
Event-specific workflow activities
The following workflow activities trigger events.
Virtual Agent / task
Install Conversational Integration with LINE
Install the Conversational Integration with LINE so that your business can interact with requesters on the LINE app. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
Platform security / concept
Key Management Framework
Use the Key Management Framework (KMF) to generate, exchange, store, use, and replace the cryptographic keys used to encrypt and decrypt sensitive data on your ServiceNow instance.
UI Builder / concept
UI Builder Agent
The UI Builder Agent is a ServiceNow Otto AI agent that assists low-code developers working in UI Builder by responding to questions, information requests, and page editing instructions.
Security management / concept
Security Operations common functionality
Whenever any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated, the Security Support Common plugin is activated.
Legacy Workflow / reference
Event-specific workflow activities
The following workflow activities trigger events.
Platform user interface / reference
User preference settings
User preferences primarily track the way individual users interact with various features so that new sessions activate the user's last settings. For example, user preferences track whether the user activates the tabbed or scrolling interface for multi-section forms.
Service Portal / task
Add human readable keywords to page URLs
Add human readable keywords to the URLs of portal pages to improve search engine optimization (SEO) and click-through rates and help users understand what to expect on the page.
Virtual Agent / concept
Domain separation and Virtual Agent
Domain separation is supported in the Virtual Agent application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
EMR Help / task
Configure request definitions for EMR systems
Create or modify request definitions to accept service requests from an EMR system on your ServiceNow instance.
Vulnerability Response / concept
Advanced Qualys configurations and modifications
Configure advanced optional modifications and streamline some of the data specifically for the Qualys integration.
Product Support for Technology / concept
Technology Account 360
Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks.
Approvals / task
Use Multi-Provider SSO to set up an SSO approval for a SAML 2.0 authentication
An SSO approval with e-signature requires configuration on the SAML IdP and the ServiceNow instance.
Government industry / concept
Set up a grant program in Grants Management
Set up and configure the details of a new grant program using Grants Management.
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