THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Health and Safety Core / reference
Several types of components are installed with installation of the Health and Safety Core data model, including tables, user roles, and scheduled jobs. This data model is automatically installed with Health and Safety applications.
REST APIs / concept
The AWA Inbox Actions API provides endpoints to accept or reject a work item on behalf of an agent.
Government industry / reference
The Grants Management date validations hierarchy defines how funding timelines nest and relate to one another in the grants management system. All dates are validated in sequence to prevent scheduling conflicts and ensure conformance with funding program constraints.
Legacy Workflow / reference
Workflow stage renderers determine how a workflow displays stages in a workflow field.In most cases, the default workflow-driven renderer should be used. If you have specific requirements for displaying stages, you can select a different stage renderer.
Now intelligence / concept
AI Data Explorer and Query Generation require additional security configuration to access tables in protected scopes such as Human Resources or Employee Profile scopes.
Order management / task
Configure the shopping cart to display the sum of the child items as the price of the parent item.
Authentication / task
An SSO approval with e-signature requires configuration on the SAML IdP and the ServiceNow instance.
Servicenow platform / reference
Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.
Now Assist for CSM / task
Configure AI in portal case form to minimize case creation when a resolution already exists in the current knowledge base or external sources.
ITOM Visibility / reference
The ServiceNow ITOM Visibility product consists of ServiceNow DiscoveryServiceNow Discovery is an automated process that continuously scans and identifies all the components within the IT infrastructure.
Legacy Workflow / reference
Workflow stage renderers determine how a workflow displays stages in a workflow field.In most cases, the default workflow-driven renderer should be used. If you have specific requirements for displaying stages, you can select a different stage renderer.
AI Risk Management / reference
Use the Report an AI case form in the Anonymous Report Center to report an AI case with the necessary details. After you submit the AI case report, mandatory fields and input format are validated before submission.
Mobile / concept
Configure offline mode to include associated records in the offline cache when users perform an action in online mode.
Vulnerability Response / concept
View all of the information that is gathered by third-party scans in your ServiceNow AI Platform instance. View the returned results of the scans on detection and vulnerable item (VI) records in your instance as these results are viewed on the scanners.
Service Graph Connectors / task
Configure your connections, set up scheduled imports, verify successful connections and optionally add multiple instances in the Guided Setup.
Product Support for Technology / task
Use Proactive Triggers to create and view context-specific messages and use relevant actions on the chat widget.
Intelligent experiences / reference
This AI agent retrieves contract repository details for a specified record, including vendor information, contract model, and document attachment IDs. It also calculates the average lead time for similar contracts when vendor, supplier, or account data exists.
REST APIs / concept
The AWA (Advanced Work Assignment) Agent API provides endpoints to manage agent presence, channel availability, and workload.Returns the current agent presence state and channel availability.Returns an agent's channel capacities, universal capacity, and the current workload to…
Vulnerability Response / task
With this advanced setting, control the total number of background jobs that are being processed parallel, regardless of the job type.
Cllent Mobile API Reference / concept
Use Cabrillo JS to build custom mobile experiences inside of ServiceNow AI Platform native mobile apps.
The same documentation is available through the public REST API.
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