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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

3,547 results for “script include”

Service Portal / concept

Example widgets

All widgets in Service Portal can be used as example code for how scripts are used in a widget. However, several base system widgets have been included expressly for this purpose.

Workflow Activities / reference

Lock workflow activity

The Lock activity prevents other instances of this workflow from continuing past this activity until the lock is released.

Platform administration / task

View choice list definitions

The Choice Set [sys_choice_set] table contains a record for every field that uses a choice list.You can personalize the options that are available in a choice list.After defining a set of choice list values, you can reuse the values for another field in a different table.You…

MID Server / task

Install a MID Server on Linux

Install MID Servers with the MID Server installer and verify it is active. The package includes an installer that automatically configures JRE to run in the environment. The MID Server can use an existing JRE rather than the provided JRE.

Government industry / concept

Configure the GOV.UK Design System Service Portal Widgets

Configurable portal widgets provide you with the ability to configure the behavior, content, and layout of the GOV.UK Design System Service Portal by configuring widget settings and instance options.

Edge Encryption / concept

Exploring Edge Encryption

Edge Encryption is a network encryption system that resides on your network and that encrypts and decrypts sensitive data as it travels between your data center and the ServiceNow cloud.

Server API Reference / concept

Fetch - Scoped, Global

The Fetch API provides methods for fetching resources using request and response objects.Starts the process of fetching a resource from the network and returns a promise that is fulfilled once the response is available.

Platform security / concept

Exploring ServiceNow Vault

Learn more about ServiceNow Vault and review the benefits it can provide for your data protection needs.

Order management / concept

Renewal pricing for products with price and quantity ramps

You can control how renewal uplift pricing for product offerings with price and quantity ramps is calculated by the pricing engine. A renewal uplift is a price increase applied to a product when a contract is renewed.

Mobile Experience for Field Service Management (Glide Family) / concept

Setting up Field Service Mobile Agent

Setting up the Field Service mobile application involves configuring the Mobile Agent application, customizing UI actions, and other functionalities to enable task management from your phone or other mobile device.

Governance risk compliance / concept

Currency conversion and third-party aggregation

Beginning with Digital Operational Resilience Management (sn_dora_accel), version 22.x.x, currency conversion and third-party aggregation capabilities are supported for DORA reporting of third-party expenses.

Intelligent experiences / reference

Insurance CSR support AI agent

The agent gives a customer service representative (CSR) real-time answers during a live insurance call, either from a typed question or from the latest call transcript, retrieving the customer's policy, coverage, claim, and billing data or knowledge-base guidance so the CSR can…

Release notes / topic

Flows, subflows, and actions release notes

The ServiceNow Workflow Studio flows, subflows, and actions application enables process analysts to automate work without having to code and to build multiple-step flows from reusable components.

Customer service management / concept

CRM Workspace record pages

A record page provides the base structure for how a record is displayed in CRM Workspace. This includes records such as cases, tasks, and interactions.

Discovery / reference

Out-of-the-box process filters

There are a variety of Linux and Windows out-of-the-box running process filters that are turned on and used for filtering processes.

Advanced Work Assignment / concept

Work assignments

After routing work items to the appropriate queues and corresponding agent groups, Advanced Work Assignment (AWA) pushes work to the most qualified agent using the assignment criteria that you specify.

Using an agent or building an integration?

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