THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Dispute Management / concept
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name.
Software Asset Management / reference
The following tables, fields, script includes, and business rules are installed with the legacy IBM PVU process pack.
Policy and Compliance Management / concept
Controls are specific implementations of a control objective. Retired controls do not appear in the list. Before defining controls, take time to rationalize, consolidate, and define the important controls in your organization.
Order management / task
Enable milestone creation for your instance, define milestone records, and configure the decision table so milestones are assigned to order lines at fulfillment time.
Security management / task
Customize risk rule parameters and weights to generate risk scores that reflect your organization's specific finding and asset data. By selecting relevant fields for the risk rule, you can create an effective risk scoring framework that meets your organization's unique needs.
Policy and Compliance Management / concept
A policy is a set of guidelines and rules established by a business organization to govern its operations. Creating an approval configuration record for a policy enables you to define one or more approval levels and approval rules based on various dynamic conditions.
Legal Request Management / task
Configure a practice area table so you can use fields from legal request and legal matter tables to include in the Lists section of Legal Counsel Center.
Advanced Work Assignment / reference
The Advanced Work Assignment Properties page provides configuration options for AWA.
Configuration Management Database (CMDB) / concept
Service definitions consist of CI types and relationship types. Dependent relationship rules define the dependency structure of the CI types and the relationship types in these service definitions, helping in CI identification and in the construction of business service maps.
Vulnerability Response / reference
Examples of remediation task rules using vulnerability and risk, or impact, or configuration item (CI).
Platform user interface / task
Access email features from the Next Experience in the Core UI.
Platform administration / concept
Delete older, expired, or unwanted records from tables automatically.
Core business suite / toc
Read Australia Core Business Suite in the ServiceNow documentation.
Core business suite / concept
Configure Core Business Suite Foundation to support employee and supplier requests across Human Resources, Finance, Health and Safety, Legal, Source‑to‑Pay, and Workplace Services.
Governance risk compliance / reference
Use the Alert Rules form in BCM UIB Workspace to add details about the alert rules.
Expense Line / task
You can create a sample expense allocation rule that allocates the cost of an incident to the department of the caller.
Scenario Planning in SPW / reference
Ensure that Strategic Planning is integrated properly with PPM, Agile Development 2.0, and SAFe with these guidelines.
Configuration Management Database (CMDB) / concept
Configure the necessary rules for CMDB Identification and Reconciliation (IRE) to function effectively.
Project Management / concept
The planning console is a centralized interface for the Project Management application.
Connections and Credentials / concept
Credential aliases for Discovery allow an administrator to use specific credentials on Discovery schedules.
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