Workflow Studio / concept
Architecture Overview
Understand how Workflow Studio works within the ServiceNow AI Platform to activate, trigger, and process flows and actions.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
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Platform security / concept
Field Encryption Enterprise
Field Encryption Enterprise uses the Key Management Framework (KMF) to enable you to customize and manage how fields and attachments are encrypted and decrypted on your instance. A subscription is required to use Field Encryption Enterprise.
Delta zurich australia / reference
Combined Change Management release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Change Management from Zurich to Australia.
Governance risk compliance
governance-risk-compliance/grc-risk-management-workspace/domain-separation-risk-management.md
--- title: Domain separation in Risk Management description: Domain separation is supported for Risk Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
Now intelligence / concept
Indicator vs Table data source selection
After you submit a query to AI Data Explorer, the system checks the query for specific keywords that indicator whether to use table or indicator data. If there are no such keywords, it falls back on a default set in a system property.
Environmental social governance / concept
Domain separation and Operational Sustainability Management
Domain separation is supported for Operational Sustainability Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
Smart Assessment Engine / concept
Collaboration in assessments
Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the assessment.
Service Catalog / concept
Service Catalog topic blocks in Virtual Agent powered by NLU
You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.
Customer service management / reference
Components installed with case types
Several types of components are installed with the Customer Service Case Types plugin (com.snc.csm_case_types), including components that support the service definitions feature.
Delta washingtondc australia / reference
Combined Identity release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Identity from Washington DC to Australia.
Delta yokohama australia / reference
Combined Zero Copy Connector for ERP release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Zero Copy Connector for ERP from Yokohama to Australia.
REST APIs / concept
Continuous Integration/Continuous Delivery \(CICD\) API
The CICD API provides endpoints that enable integration with common DevOps tools for building pipelines.
Customer service management / concept
Migrate to CRM Workspace
Follow the instructions in this topic to migrate from CSM Agent Workspace to CRM Workspace.
Integration Hub / task
Set up Verifi Spoke
Integrate the ServiceNow instance and Verifi account by using the JWT authentication to authenticate ServiceNow requests.Create a connection and credential record for the Verifi Spoke application.
Telecom service ops / toc
Australia Telecom Service Operations Management
Read Australia Telecom Service Operations Management in the ServiceNow documentation.
Instance Security Hardening Settings / reference
Hardening settings
The ServiceNow Security Center (SSC) hardening settings content contains detailed descriptions and compliance values for the security-related system properties and plugins in the ServiceNow AI Platform.
Workplace Reservation Management / task
Authenticate Microsoft Teams with Microsoft Azure
Set up authentication with Microsoft Azure to connect Microsoft Teams with Workplace Reservation Management application.
ServiceNow Lens / concept
Exploring ServiceNow AI Lens
ServiceNow AI Lens is a ServiceNow AI application that uses generative AI to scan images and screens, extract information, understand visual data, and take action—such as automatically filling in forms with scanned information—to help improve your workflows.
Workflow Studio / concept
Building subflows
Workflow Studio is the default ServiceNow AI Platform process automation builder used to create subflows. Workflow Studio replaces the Workflow Editor.
Roles by product / reference
Virtual Agent roles
These roles are available for the application
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.