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THE SERVICENOW DOCUMENTATION LIBRARY

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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

3,547 results for “script include”

Platform administration / task

Set up Google Maps API

You enable the geolocation feature using the appropriate entries from a Google Maps API for Business license, or a Google Maps JavaScript API Key.

Platform administration / concept

Inbound email action processing

The system determines which inbound actions to run by comparing the inbound email type and inbound action conditions to the incoming email message.

Employee Readiness Core / task

Install Employee Readiness Core

You can install Employee Readiness Core if you have the admin role.Several types of components are installed with Employee Readiness Core, including user roles, tables, and scheduled jobs.

Automated Test Framework (ATF) / reference

Form category

Validate the functionality of fields and UI actions on a form.Open a form to a new record in the specified table and Form UI.Open a form to an existing record in the specified table and Form UI.Set the fields on the current form to the specified values.Validate field values on…

Workflow Studio / concept

Activity definitions

Activity definitions describe how the activities in your playbook get the data that they need when your playbook runs.

Intelligent experiences / reference

Request status AI agent

This AI agent answers inquiries about existing tickets that were created by or are currently opened by the logged-in user. It should be triggered only when the user explicitly references an existing ticket (for example, by asking for ticket status, updates, comments, or history).

Government industry / reference

Public Sector Digital Services case types

You can use a public service case, which is based on the Government Service case type, to extend the customer service case from the Customer Service Management application.

Server API Reference / concept

NotifyNow \(Legacy\) - Global

The legacy NotifyNow API provides functionality for sending emails, sending SMS messages, and setting up conference calls.Adds ad-hoc users to an ongoing conference call.Converts a local phone number to an E.164-compliant phone number based on a user's location.Returns all…

Field Service Scheduling / task

Create or modify service configuration for Appointment Booking

Service-level appointment booking enables customers to easily schedule specific services like installation, AC repair, or configuring printers, by customizing appointment availability, lead times, notifications, and booking rules.

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