Use the Feature adoption insights page in CMDB Workspace to see and increase the level of adoption of key CMDB features and service instances to improve the overall health of the CMDB.
The ServiceNow Configurable Workspace application provides tools to agents, case managers, help desk professionals, and managers for answering customer questions and resolving customer problems.
Administrators define walk-up locations while setting up the walk-up experience for an organization. Requesters see this information when they schedule appointments or check in at a service location.
To set up Emergency Self Report, install the application. Then configure user access, a dedicated knowledge base, and system properties.You can install Emergency Self Report if you have the admin role.Several types of components are installed with Emergency Self Report,…
The Install Base Item API provides endpoints to access and manage install base items records within a ServiceNow instance.Disassociates a specified related parties record from a specified install base item record.Returns all install base items.
The ProcessMiningIntegrationAPI script include provides methods to manage process mining projects and retrieve findings and breakdowns.Creates a process mining project.Deletes a process mining project.Gets breakdown statistics for a process mining project.Gets findings for a…
Use this procedure to create a custom REST web service Orchestration activity.The ServiceNow activity designer allows you to map parameter values in a REST test payload to variables in the Outputs stage automatically.You use execution parameters to create the input process…
Line reports plot individual data points to show how the value of one or more items changes over time.Create a line report to show the trend in the value changes of one or more items over time.Configure the look of your line report.
The Customer Central API provides endpoints to access customer information and configuration details.Returns customer information and configuration details for a specific customer context.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.