THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Agent Chat / concept
Reference topics provide descriptions about Agent Chat.Domain separation is supported in the Agent Chat application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
Field Service Scheduling / concept
Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.
Event Management / concept
Understand the process and considerations for deploying Event Management configurations from development to production environments using update sets.
Work Order Management / concept
State flows control the sequence in which records transition between states in the Field Service Management applications.
Customer service management
--- title: Example: Link the similar major case to the current case description: Learn how process analysts or business owners configure a recommended action of type guidance to propose a major case that can be linked to the current case.
Customer service management / reference
Several types of components are installed with the Knowledge Product Entitlements application.Business rules are added with activation of Knowledge Product Entitlements.Properties are added with activation of Knowledge Product Entitlements.
Problem Management / reference
To follow ITIL guidelines, problem records are prioritized by the impact and urgency of the problem.
Workflow Studio / concept
Create, modify, test, and update decision tables in Workflow Studio for use in workflows and applications. You can also modify decision tables in Excel.
Governance risk compliance
--- title: Using Approver Configurator for setting up approvals description: The GRC: Approver Configurator application provides you with capabilities to define multiple levels of approvals based on the business assignment rule configurations.
Acct lifecycle events / task
Create a custom trigger to capture a business signal that is specific to your organization and include it in the AI-generated engagement brief.
Policy and Compliance Management / task
Your employees and business users within your company can request a policy exception through the ServiceNow Service Portal.
Collaborative Work Management / concept
Learn how assignee, hierarchy, and item-type conditions determine which project tasks accept CWM children and who can add or move them on a Board.
Policy and Compliance Management / reference
Starting with Version 10.1, you can request policy exceptions using the GRC policy exception management capability inherent in the Policy and Compliance Management application from within version 10.3 of the Vulnerability Response application.
Incident Management / concept
A major incident (MI) is an incident that results in significant disruption to the business. A major incident demands a response beyond the routine incident management process.
Telecommunications Network Inventory / concept
You define the network inventory templates that contain the business guidance rules from a telecommunications provider in the Telecommunications Network Inventory application.
Table Administration and Data Management / concept
An alternative to creating data lookup or assignment rules is to create one or more workflow tasks that assign a task record as part of a workflow.
Customer service management / task
Create an entitlement for a Customer Service Management entity such as an account, a consumer, or a product.
Platform security / concept
By default, domain separation adds a domain field to tables and their extensions.
Product Support for Technology / concept
Produce an outbound notification from the ServiceNow instance using the Hermes capability. Customers can consume the details of the message from the Kafka environment in their external system.
Instance Scan / task
Scan the installed files of an application as well as the application record itself with applicable checks by executing an application scan.
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