Universal Request for HR Service Delivery / task
Create a business rule for your service
Create a business rule on the service table to attach the newly created department ticket with a universal request.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Universal Request for HR Service Delivery / task
Create a business rule to automatically create universal request
Create a before insert business rule on the service table to automatically create a universal request when a ticket is raised from any of the available channels.
Developer Guides / reference
Add a business rule for a new Order Management event
Learn how to configure business rules on a ServiceNow instance to recognize new Order Management events and push them into the notification system.
Lifecycle Events / task
View and use the Condition with Event BR \(Demo\) business rule
You can view and use the Condition with Event BR (Demo) business rule to trigger an evaluation of your activity set faster.
Scenario Planning in SPW / task
Create a business rule for high-level planning
To enable high-level planning on a table that is not a planning item in Strategic Planning Workspace, create a business rule to allow assigning a rank value for all future records of this table.
Employee Experience Foundation / task
Configure business rule for reassigning tickets
Configure the business rule for reassigning the tickets.
Application development / concept
Adding business logic to apps
Business logic lets your app respond automatically to data changes, enforce rules, and perform calculations without requiring user intervention.
System Events / reference
Sample scripts from the change events business rule
Several scripts are found in the baseline change events business rule.
System Events / reference
Sample scripts from the change events business rule
Several scripts are found in the baseline change events business rule.
System Events / reference
The incident events business rule
The incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.
System Events / reference
The incident events business rule
The incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.
Employee Experience Foundation / concept
Customize IT Service Management integration with ServiceNow
Customize the features in your instance to meet your organization needs.
ServiceNow SDK / reference
Business Rule API - ServiceNow Fluent
The Business Rule API defines server-sides scripts [sys_script] that run when a record is displayed, inserted, updated, or deleted, or when a table is queried.Create a business rule [sys_script] that automatically changes values in form fields when certain server-side…
Application development
application-development/automated-test-framework-atf/atf-biz-rule-use.md
--- title: Automated Test Framework use case: test a business rule description: This use case illustrates testing a business rule with the Automated Test Framework.
Approvals / reference
Scripts and engines execution order
Scripts, assignment rules, business rules, workflows, escalations, and engines all take effect in relation to a database operation, such as insert or update. In many cases, the order of these events is important.
Approvals / reference
Scripts and engines execution order
Scripts, assignment rules, business rules, workflows, escalations, and engines all take effect in relation to a database operation, such as insert or update. In many cases, the order of these events is important.
Scripts / reference
Execution order of scripts and engines
Scripts, assignment rules, business rules, workflows, escalations, and engines all take effect in relation to a database operation, such as insert or update. In many cases, the order of these events is important.
Atlassian Jira Integrations Common / task
Apply custom table map configuration for Agile Development 2.0 and Jira
Create a business rule to enable export from your new custom Agile Development 2.0 table map configuration to your Jira projects.
Security Incident Response / task
Risk Score Calculator for Additional Related Tables
The Risk Score Calculator is provisioned with one risk-scoring rule as part of the base system to calculate the risk score of security incidents based on user-defined criteria. However, you can customize and include additional related tables to calculate the risk score.
Financial services operations / task
Configure assignment rules
Configure rules to automatically assign cases to specific agents or groups based on the rule conditions. You can either modify predefined assignment rules or create new ones.
Using an agent or building an integration?
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