THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Common Service Data Model (CSDM) / concept
You can align life-cycle values for each product instance on the asset, CI, and IBI tables. A one-time process moves legacy status values for asset and CI across the platform to standard CSDM life-cycle value pairs (life cycle stage and life cycle stage status).
Application portfolio management / reference
Use the BPMN shapes to generate diagrams for your current business processes and model the future state of the business processes.
Incident Management / concept
Incident Management integrates with Universal Request to provide incident-related service as unified services to users. The integration helps users to have a single service desk.
Process Mining / concept
View key information about your business process from the Summary and insights page. See goals and performance indicators, and get insights on the improvement opportunities.
Application portfolio management / task
Activate the Technology Lifecycle Management (TLM) store application that you purchased from the ServiceNow Store to make it available on your instance.
GRC Common Functions / reference
The following are the common GRC properties under Policy and Compliance and Risk Management.
Procurement / reference
Several types of components are installed with Procurement.
Procurement / reference
Several types of components are installed with Procurement.
HR Service Delivery / concept
Determine the Estimated Time to Resolve a Case (ETTR) for a case by analyzing similar closed cases in the past for better visibility and transparency.
Live Feed / concept
This example demonstrates a table notification on a non-task table. It generates an automatic message on Live Feed whenever a sales opportunity is won, if you have activated the Sales Force Automation plugin.
Security Incident Response / task
Define rule conditions and generate required and optional assessments for specific security incidents.
Automation Center / concept
Insights help you get automated analysis of your automation execution data. Instead of manually reviewing logs and metrics, insight rules automatically generate alerts and recommendations when patterns, anomalies, or issues are detected.
Problem Management / reference
Description of the field values for the legacy problem form.
Live Feed / reference
Several types of components are installed with Live Feed.
Platform user interface / task
When a user switches views, the selected view is saved as a user preference so the user sees the same view by default when the form opens. With a view rule, you can override this functionality to force a specified view to be used.
Portfolio Planning / task
Create a demand experience to control the form view, demand modules, and dynamic attributes that appear on demands to support configuration independence across different types of demands.
Strategic Planning / task
Create a demand experience to control the form view, demand modules, and dynamic attributes that appear on demands to support configuration independence across different types of demands.
Application development / concept
Automation is central to ServiceNow application development and is a core strength of the ServiceNow AI Platform. Automation enables developers to build applications that reduce manual work, enforce consistency, and respond intelligently to business events.
Application development / task
Administrators can view the application file properties of a single record.
Servicenow platform / reference
Several types of components are installed with the activation of Assessments and Surveys.
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