THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Workflow Studio / reference
Access the list and count of the attachments associated with the provided source record as data pills in a flow. Use flow logic or scripting to process each attachment in the list of the attachments that the action returns.
Workflow Studio / task
View the change history of a subflow by date and user.
Accounts Payable Operations / task
Create a copy of the default invoice processing use case to customize the invoice flow in your environment.
Security Incident Response / concept
This playbook provides systematic remediation steps to investigate malware alerts triggered on a host or endpoint (For example, a malicious file detection).
Workflow Studio / reference
Create a task record in an extension of the Task table. After you choose the task table, you can dynamically select the fields to configure the action. Defining the Parent field associates the task to a parent record.
Workflow Studio / task
Build a flow that processes events from a Kafka stream. Start the flow when an event is available in the specified topic.
Security management / task
Assess exception rule requests from users so that you can approve or reject these requests.
Order management / concept
Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue.
Workflow Studio / reference
Collect data from agents interacting with a Workspace playbook. Use this data to create reusable activities for process owners using Playbooks.
Cloud Configuration Governance / task
Invoke a subflow by adding an operation step to a resource and linking it to a new or existing subflow.
ITSM Virtual Agent / concept
ITSM Virtual Agent includes several pre-built topic conversations designed to help your users complete common IT-related tasks, such as resetting a password and creating an incident.
Delta xanadu australia / reference
Consolidated page of all release notes for Flows, subflows, and actions in Workflow Studio from Xanadu to Australia.
Workflow Studio / reference
Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate playbooks, flows, actions, decision tables, and integrations into one design environment.
Field Service Scheduling / task
You can activate the Field Service Management Scheduling Automations plugin (sn_fsm_sched_flws) for Field Service Management if you have the admin role. After the plugin is installed, three flow designer flows and nine subflows are added to your instance.
Telecommunications Network Inventory / task
Create a request definition and use it to configure the Design and Assign playbook. You can use this request definition to configure an activity for the Design and Assign playbook.
Virtual Agent / concept
The workflows of ServiceNow Workflow Studio can be integrated within ServiceNow Virtual Agent topics. You can then use these workflows in Virtual Agent conversations.
Integration Hub / reference
Extend the Workday HR spoke beyond the default functionalities, such as adding new input and output fields.
Integration Hub / task
Trigger events in Adobe Sign when an item is requested in Service Catalog. For example, the Adobe Sign - Statement of Work Demo catalog item triggers a sample flow that sends a Adobe Sign document to a designated recipient.
Order management / concept
Track the status of Sales CRM workflows and enable agents to track the status of any synchronous and asynchronous flows. It also supports processing dependent records sequentially to make sure that the data stays accurate and consistent.
Security Incident Response / concept
This playbook provides systematic remediation steps for investigating malicious files detected in Office 365.
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