THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Platform administration / concept
Create function fields and scripts in the ServiceNow AI Platform to perform common database transformations and calculations.Create a field that displays the results of a database function, such as a mathematical operation, field length computation, or day of the week…
Change Management / reference
Administrators can use change properties to configure Change Management behavior.
Legacy Workflow / concept
Within workflow there are several different types of variables that are available.Activity variables are properties specifically associated with a workflow activity.Workflow variables are external values that are passed into and referenced by a workflow during its…
Legacy Workflow / concept
Within workflow there are several different types of variables that are available.Activity variables are properties specifically associated with a workflow activity.Workflow variables are external values that are passed into and referenced by a workflow during its…
Platform administration / task
Create a different template for each table that uses the email client to pre-populate data for recipients and email content.After you create an email client template, you can apply it to an email.You can now create custom email client response templates that support conditions.
Automated Test Framework (ATF) / reference
Perform server-side operations. For example, query and update a record, impersonate a user, or run a server-side script. Create a user with specified roles and groups for the test.
Delta yokohama australia / reference
Consolidated page of all release notes for API from Yokohama to Australia.
Workflow Studio / reference
Actions and subflows use variables to store input and output data. The variable data type determines what kind of data it stores and its advanced configuration options.
Platform user interface
--- title: Tutorial: Build a custom widget description: Follow this tutorial to build a custom widget that displays Service Catalog items.
Legacy Workflow / reference
Several workflow events are available in the base system.
Legacy Workflow / reference
Several workflow events are available in the base system.
Performance Analytics / concept
Performance Analytics provides several script objects for use in scripts and APIs for querying Performance Analytics data.
Server API Reference / concept
The GlideAggregate API enables creating database aggregation queries.Adds an aggregate to a database query.Adds trending by a business calendar to the aggregate query.
Server API Reference / concept
The CatItem API provides methods that enable you to create and modify service catalog items using scripts.Adds the Available For user criteria to the current catalog item.Verifies whether the current catalog item is viewable in the selected domain (domain selected in the domain…
API reference
--- title: Customizing TSOM connector behavior with extension points description: Learn how to use extension points to extend ServiceNow Telecommunications Service Operations Management (TSOM) connector behavior without modifying any default code.The resolution chain, the order…
Platform administration / task
You can create a new UI action or edit an existing one.
Platform user interface / reference
Refer to this glossary for definitions to terminology associated with declarative actions.
Server API Reference / concept
The CTIOperationRequest script include provides methods to set and get data on the current CTIOperationRequest object.Instantiates a CTIOperationRequest object.Returns the authentication token set on the associated CTIOperationRequest object.Returns the interaction GlideRecord…
Server API Reference / concept
The CTIOperationResponse script include provides methods to set and get data on the current CTIOperationResponse object.Instantiates a CTIOperationResponse object.Returns the authentication token that was set on the CTIOperationResponse object.Returns the error object…
Workflow Studio / concept
Enable users with coding experience to write inline scripts that set and modify input values during the configuration of an action or flow. Use inline scripts to modify input values that require small format conversions, data transformations, or math operations.
The same documentation is available through the public REST API.
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