Cost Management / concept
Task and labor rate cards
In Cost Management, task rate cards and labor rate cards capture operating costs by generating expense lines representing the cost of performing a task
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Product Support for Technology / concept
Using API Notification Management
Learn to use the API Notification Management application.
Platform security / concept
Customizing domain properties and themes
You can customize your customers' company properties and themes within the domains that you have configured. Customization makes their instances fit in with their companies' overall look and feel.
Scenario Planning in SPW / reference
Form field information for Strategic Planning
Field information for forms used in the Strategic Planning application.
Servicenow platform / reference
Trigger Condition form for assessments
Description of the field values for the Trigger Condition form for assessments.
Vulnerability Response / concept
Preparing for the Qualys Vulnerability Integration
A successful integration requires planning and careful execution of pre-integration tasks. It is essential that you prepare for the integration by performing these procedures.
Scripts / concept
Server-side scripting
Server scripts run on the server or database. They can change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.
Workflow Studio / reference
Move Attachment action
Associates a record from the Attachment [sys_attachment] table with a target record. Removes the attachment from any other associated records.
Coaching / reference
Coaching reference
Coaching reference content includes business rules and field descriptions.
Agile Development / task
Run tests for a story in Agile Development 2.0
For a story whose tests are marked ready to be run, run those tests and execute all the test steps. Do this using the Sprint Tracking tab of the Agile board in Agile Development 2.0.
Lifecycle Events / task
View and use the Condition with Event BR \(Demo\) activity set
You can trigger activity sets using an event that is included in the Condition with Event BR (Demo) activity set or you can create and use server-side code (business rule, event script, scheduled job, etc.) that triggers the check_activity_set_trigger event into the HR Activity…
Platform user interface / concept
Map pages
Map pages display ServiceNow data graphically on a Google map page based on location data that you provide.
MID Server / task
Create the MID Server user and grant the role
To communicate with the instance, MID Servers need a user ID and the mid_server role. Create the user ID for a MID Server and grant the respective role.
Scripts / task
Set or remove logpoints
Set breakpoints or conditional logpoints to log messages to the console at specific lines, and remove logpoints when you are done debugging them.
Intelligent Servicing for Fraud / reference
Components installed with Intelligent Servicing for Fraud
Several types of components are installed with the activation of the Intelligent Servicing for Fraud (sn_bom_fraud) plugin, including tables, user roles, and scheduled jobs.
Legal Service Delivery / task
Add external signatories widget in third-party paper record producer
Add the external signatories widget to a record producer enabling you to add external signers.
Scripts / task
Set or remove breakpoints
Set breakpoints or conditional breakpoints to pause scripts at specific lines, and remove breakpoints when you are done debugging them.
Applicant Center / task
Configure pre-hire experience on applicant center
Provide continuity in the hiring journey by providing a pre-hire experience on the applicant center.
Intelligent experiences / task
Prevent changes to sandbox files
Add a filesystem deny rule to your sandbox policy so that agent actions can't modify files in the sandbox runtime directory on user devices.
Financial Services Loan Operations / task
Create a credit service case for a covenant breach or loan restructuring
Create a credit service case to handle a covenant breach or restructuring of a loan.
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