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THE SERVICENOW DOCUMENTATION LIBRARY

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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,316 results for “flow designer”

Security management / task

Add APIs

All the selected capabilities are listed as tabs on the Add APIs page. Add at least one API for each capability.

Virtual Agent / reference

Diagnostic Topic Executor utility

Use the Diagnostic Topic Executor utility in Virtual Agent to ensure the proper function of components in a topic.

Workflow Studio / concept

Activity definitions

Activity definitions describe how the activities in your playbook get the data that they need when your playbook runs.

Vulnerability Response / concept

Exception Management overview

When your organization can't comply with a published vulnerability management or security policy, standard, or guideline, you can request an exception.

Regulatory Change Management Service Portal / concept

General guidelines for RSS feeds

When an RSS feed isn't working, common errors or issues often stem from improper formatting, server issues, or misconfiguration. An RCM administrator can remediate some of the common errors that users may encounter.

DevOps Change Velocity / concept

Creating DevOps subflows

For user-created integrations, create a DevOps Workflow Studio subflow to collect and transform data from the tool you are integrating.

Virtual Agent / reference

Geolocation utility

Use the Geolocation utility to gather map coordinates from a user, to personalize topics to a user's location, provide data for navigation or on-site tasks, and other services.

Integration Hub / task

Configure the SAP Concur spoke

Configure the SAP Concur spoke to integrate your ServiceNow instance with SAP Concur. After integration, you can create flows and automate actions on SAP Concur. For example, you can create a flow so that when a trigger occurs, it gets itinerary details based on the trip ID.

Workflow Studio / concept

Flow execution details

View run-time information about an action or flow directly from the design environment, such as the current state, items run, and values produced. Open related records from embedded ServiceNow AI Platform editors or in a new tab.

Workflow Studio / concept

Flow administration

Identify and troubleshoot potential issues by reviewing action and flow executions, their result state, and their runtime duration.

Supplier Lifecycle Operations / task

Enable bank account ownership validation

Configure the bank validation flow to include bank account ownership validation in addition to standard bank details validation.

Hardware Asset Management / reference

Hardware Asset Management system properties

System properties control asset lifecycle, procurement, inventory, reporting, and system configuration for the Hardware Asset Management application. You can view and update these properties from the Properties setup item in the Configuration Console.

Virtual Agent / task

Create the Open Incident workflow in the Asset Refresh topic

Each Decision branch introduces additional workflows. After creating our main Asset Refresh workflow, we need to ensure that the user can get help if something goes wrong. In this example, we will help the user create an incident.

Advanced Work Assignment / task

Create a subflow

Create a subflow for the Workflow Studio for enabling external routing.

Using an agent or building an integration?

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