Order management / concept
Setting up CPQ Configurator
Set up CPQ Configurator to define product pricing, create pricing rules, create complex product bundles, and enable other capabilities.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
System Import Sets / concept
Troubleshoot import set performance
Review these performance issues to troubleshoot and improve the performance of your import set jobs.Running business rules during transform may cause the transform to take longer than expected, or cause the instance to slow down.Using multiple GlideRecord queries or large loops…
Now Assist for Configuration Management Database (CMDB) / task
Summarize CMDB readiness with the ServiceNow Otto skill
View an AI-generated summary of the CMDB success advisor for HAM or CMDB success advisor for Data Foundations dashboard data. The summary highlights the key findings on CMDB data accuracy, completeness, and health, and recommends remediation actions to address the findings.
AI Search / concept
Content security in AI Search
AI Search filters search query results and displays only records that the currently logged in user can access.
API Reference / concept
ServiceNow Fluent
Define application metadata in source code using the ServiceNow Fluent domain-specific programming language.
Platform administration / concept
Managing archived data in Core UI
Change the schedule for an archive rule, stop the archive rule from running, or restore your archived data.Modify the system-scheduled job if you need to change the archive interval.Stop archiving by deactivating, deleting, or canceling an archive rule.Restore an archive record…
Workflow Activities / concept
Using workflow approval activities and rolling back workflows
When you work with approvals, you need to understand how approval activities interact with approval engines, how to correct a skipped approval workflow activity, and how rollbacks work.Approvals can be managed by approval activities or approval engines, but not both.
Workflow Activities / concept
Using workflow approval activities and rolling back workflows
When you work with approvals, you need to understand how approval activities interact with approval engines, how to correct a skipped approval workflow activity, and how rollbacks work.Approvals can be managed by approval activities or approval engines, but not both.
Order management / concept
Working with approval requests as an approver
As an approver, you can approve or reject the requests in the approval workflow or from the notifications informing you of approval requests for items such as customer quotes. You may also receive approval reminders for pending approval requests.
Servicenow platform
servicenow-platform/configuration-management-database-cmdb/convert-bus-to-app-svc-intro.md
--- title: Convert business services to application services description: Unify the way you manage services in the organization by converting manually created records in the Service [cmdb_ci_service] table into application services.
Conversational Interfaces / reference
Interaction Insights table
User sentiment analysis prepares agents for the tone of incoming conversations. Business rules can be created based on this value and agents can take appropriate actions on the chat, whether it comes from Virtual Agent, another live agent, or from a queue.
Field service management / reference
Field Service Task Bundling components
Several types of components are installed with the activation of the Field Service Task Bundling feature including business rules, task filters and task grouping rules.
Application development / concept
ServiceNow Fluent
Define application metadata in source code using the ServiceNow Fluent domain-specific programming language.
Field service management / concept
Capacity and Reservations Management
Field Service Capacity and Reservations Management enables managers to assign the appropriate amount of work to agents and contractor teams, ensuring they are not overloaded beyond their defined capacity.
Governance risk compliance / task
Create contacts for emergency notifications
Create the contacts manually to send out an emergency notification and synchronize them with the Everbridge instance.
Order management / concept
Configuring ServiceNow Quote Experience
Configuration tasks and sequence for setting up the ServiceNow Quote Experience with Quote Experience for your organization.
SBOM Core / concept
SBOM cleanup
SBOM cleanup removes older software bill of materials records that match conditions you define and can help you reduce your data volume in the SBOM Workspace.
Customer service management / task
Create a contact relationship for an account
Create a contact relationship for an account by selecting a contact and then assigning a responsibility to that contact in the Customer Service Management (CSM) application.
Order management / concept
CPQ Configurator
The ServiceNow CPQ Configurator interface streamlines the process of configuring and pricing customizable products that are added to Sales Customer Relationship Management transactions.
Investment Funding / task
Create an investment entity
Create an entity for investments through which you can receive or allocate funds.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.